I am so glad I purchased the Eddie edible ink printer! It has made decorating my cookies so much easier and has saved me so much time. The print quality is excellent, and it allows me to create profes... Mehr ansehen
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Das sagen Bewerter
The speed Of order processing and shipment is incredible with every order I place! My Eddie stopped recognizing the ink cartridge right in the middle of an order at midnight Tuesday night. I immedi... Mehr ansehen
I feel like I am never treated with respect. I bought this machine and it wasn’t cheap as you know. I feel like the technicians can be a little friendlier. Not sure if I would purchase another one due... Mehr ansehen
Unternehmen hat geantwortet
Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Primera Technology
Vom Unternehmen geschrieben
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Vom Unternehmen geschrieben
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktinformationen
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Vereinigte Staaten
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Hervorragend
5018 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Terrible experience with printer…
Terrible experience with printer repair. I was misled about timing and very inadequate communication and follow up.
9. Juni 2026
Antwort von Primera Technology
Dear Jennifer,
I'm very sorry to read about your experience. What you described regarding the repair process, communication, and follow-up is not the level of service we strive to provide.
I've reached out to you personally because I'd like the opportunity to better understand what happened and do everything I can to resolve the situation. Your feedback is important to us, and I hope we'll have the chance to earn back your confidence.
Best regards,
Mark Strobel
Vice President, Sales & Marketing
Primera Technology, Inc.
I feel like I am never treated with…
I feel like I am never treated with respect. I bought this machine and it wasn’t cheap as you know. I feel like the technicians can be a little friendlier. Not sure if I would purchase another one due to the e lack of respect.
8. Juni 2026
Antwort von Primera Technology
Dear Emily,
Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience with our technical support team left you feeling disrespected. That is never the impression we want any customer to have, especially someone who has made the investment in one of our products.
We work hard to provide knowledgeable and responsive support, but just as importantly, every customer should feel valued and treated with courtesy and respect. It sounds like we fell short of that expectation in your case, and I sincerely apologize.
I would appreciate the opportunity to learn more about what happened and see how we can make things right. If you're willing, please contact me directly at Primera and I'll personally look into your experience with our support team.
Thank you again for bringing this to our attention. Feedback like yours helps us improve.
Best regards,
Mark Strobel
Vice President, Sales & Marketing
Primera Technology, Inc.
It's fine until something goes wrong.
2. Juli 2026
Antwort von Primera Technology
Dear Print Shop,
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience hasn't met your expectations when you've needed assistance.
We know that any equipment is only as good as the support behind it when something unexpected happens. If there's an issue you're still experiencing, we'd genuinely appreciate the opportunity to help resolve it. Our technical support team is available weekdays from 4:00 AM to 10:00 PM Central Time and is committed to getting customers back up and running as quickly as possible.
If you're willing, please contact us or reply with a few more details about what happened. We'd welcome the chance to turn your experience into a better one.
Best regards,
The Primera Team
Super speedy shipping
The speed
Of order processing and shipment is incredible with every order I place! My Eddie stopped recognizing the ink cartridge right in the middle of an order at midnight Tuesday night. I immediately ordered another cartridge (Shame on me for not having a back up!). The order was due Friday, so I altered my cookie design and finished the order thinking I wouldn’t be able to get it completed in time. The new cartridge was at my front door by 10am Thursday morning - which would have given me plenty of time to get the order done! Thank you for your super speedy service!
1. Juli 2026
I am so glad I purchased the Eddie…
I am so glad I purchased the Eddie edible ink printer! It has made decorating my cookies so much easier and has saved me so much time. The print quality is excellent, and it allows me to create professional-looking cookies with far less effort. Looking back, I only wish I had bought it two years sooner. It has been one of the best investments I've made for my cookie business, and I highly recommend it to anyone considering an edible printer.
6. Juni 2026
Antwort von Primera Technology
Dear MsDonnaDarling,
Thank you so much for your amazing 5-star review!
We're thrilled to hear how much Eddie has helped your cookie business by saving you time while producing professional-quality results. Comments like yours are exactly why we created Eddie—to help decorators spend less time on repetitive work and more time creating beautiful products and growing their businesses.
We especially loved your comment that you wish you had purchased Eddie two years sooner. That's one of the highest compliments we can receive, and we're honored that Eddie has become one of the best investments you've made for your business.
Thank you for your recommendation and for being part of the Eddie family. We wish you continued success and can't wait to see what you create next!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Customer,
Thank you for your 5-star review!
We're delighted to hear that reordering was quick and easy and that your order arrived promptly. We work hard to make the entire process—from ordering to delivery—as simple and efficient as possible, so it's wonderful to know we met your expectations.
Thank you for choosing Primera. We truly appreciate your business and look forward to serving you again!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Cindy,
Thank you for your 5-star review!
We're glad to hear your order arrived quickly and that our team has been there to help whenever you needed us. Learning a new printer like Eddie takes a little time, but you're in good hands. As you continue getting familiar with Eddie, don't hesitate to reach out to our support team with any questions—we're always happy to help. The best way to reach them is by live chat at www.primera.com. They're available extended hours, too: M-F from 4:00 AM to 10:00 PM CDT, and on Saturdays from 11:00 AM to 8:00 PM CDT.
Thank you for choosing Primera. We hope you enjoy creating amazing cookie designs with Eddie for many years to come!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Teresa,
Thank you for your wonderful 5-star review!
We're delighted to hear that you've consistently found our ordering process easy and our delivery fast. Providing a smooth purchasing experience and dependable service is something we work hard to deliver every day.
We truly appreciate your continued support and thank you for choosing Primera. We look forward to serving you again!
Best regards,
The Primera Team
The product is always right for me and I’ve never had any problems with the products from this company
It was easy for me to go online put in what I want and pay and the delivery was on time. Never had any issues with none of the products I’ve gotten from this company.
4. Juni 2026
Antwort von Primera Technology
Dear Kendra,
Thank you for your wonderful 5-star review!
We're delighted to hear that ordering online was easy, your delivery arrived on time, and—best of all—that you've never had any issues with the products you've purchased from us. That's exactly the kind of experience we work hard to provide every day.
We truly appreciate your continued trust in Primera and thank you for taking the time to share your experience. We look forward to serving you again for many years to come!
Best regards,
The Primera Team
Timely———-
4. Juni 2026
Antwort von Primera Technology
Dear Karen,
Thank you for your 5-star review!
We're glad to hear that your order arrived in a timely manner. Providing fast, dependable service is something we strive for every day, and we're pleased we met your expectations.
We appreciate your business and thank you for choosing Primera!
Best regards,
The Primera Team
No complaints
I've answered this survey three times so here it is again...I liked the response...they asked the right questions...I sent them pictures of the disc and the box and the label...they sent replacements right away. I have no complaints. For the fourth time I have no complaints...they took care of the problem in a timely manner...I have no complaints except having to keep taking the same survey over and over and over.
1. Juni 2026
Antwort von Primera Technology
Dear Dr. Caskey,
Thank you for your 5-star review—and for sticking with us through what sounds like Survey #4! We got a smile out of your comments.
We're glad our support team asked the right questions, that the photos helped us quickly identify the issue, and that we were able to get replacement discs on their way to you without delay. Resolving problems promptly is exactly what we strive to do.
We truly appreciate your patience, your sense of humor, and your taking the time to share your experience—more than once! Thank you for choosing Primera, and we hope your replacement discs perform perfectly.
Best regards,
The Primera Team
Great customer service
1. Juni 2026
Antwort von Primera Technology
Hi John,
Thanks for the high marks for our customer service. We appreciate the feedback.
Sincerely,
The Primera Team
Antwort von Primera Technology
Dear Carrie,
Thank you so much for your wonderful review! We truly appreciate your kind words.
Hearing that you love your Primera product is incredibly rewarding, but we're especially pleased that our support team made such a positive impression. We work hard to build reliable products, and we believe great customer service is just as important. Our goal is to make sure every customer has the help they need, whenever they need it.
Thank you for being part of the Primera family. We sincerely appreciate your business and look forward to supporting you for many years to come!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear NN,
Thank you for your 5-star review! We're delighted to hear that you had such a positive experience with our team. It's wonderful to know that the individual who assisted you provided great service—we'll be sure to share your kind feedback with them.
We truly appreciate your support and thank you for choosing Primera. We look forward to assisting you again in the future!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Amy,
Thank you for your 5-star review! We're so pleased to hear that you received your Eddie edible ink quickly. We know how important timely delivery is, and we're glad we could get your order to you promptly.
We truly appreciate your support and are grateful that you chose Primera. Thank you for taking the time to share your experience!
Best regards,
The Primera Team
I wanted to take a moment to share my…
I wanted to take a moment to share my experience and thank this company for their truly outstanding customer service.
From the moment I purchased my printer, their team was always available, responsive, and willing to help with any questions I had. Every interaction was handled with professionalism, kindness, and genuine care.
One thing that initially worried me was that I live in France and was purchasing a printer from an American company. I was concerned that the distance, communication, or potential support issues could make things complicated. However, my concerns disappeared immediately. The entire experience was smooth, and despite being located overseas, I always felt supported and valued as a customer.
Unfortunately, due to unexpected personal circumstances, I was no longer able to keep the printer and had to return it. Even in this situation, they were incredibly understanding and accepted the return without any hassle. They listened to my concerns, provided all the invoices and documentation I needed, and continued to support me throughout the entire process.
It is very rare to find a company that remains so attentive and customer-focused, even after a return. Their commitment to customer satisfaction goes far beyond the sale itself, and that deserves recognition.
I also want to mention that the printer itself was fantastic. It is a real shame that I could not keep it, as I was extremely happy with the product.
Thank you for your support, your professionalism, and your dedication to your customers. I sincerely wish your company continued success. With the quality of your products and the exceptional customer service you provide, I have no doubt that your future is very bright.
Highly recommended!!🤍
14. April 2026
Antwort von Primera Technology
Dear Mina,
Thank you so much for taking the time to share such a thoughtful and detailed review. Your kind words truly mean a great deal to our entire team.
We're especially grateful to hear that, despite being located in France, you felt supported throughout your experience with us. Providing responsive, professional, and caring customer service to all of our customers—wherever they are in the world—is something we take great pride in, and we're delighted that this came through in your interactions with our team.
While we're sorry that unforeseen circumstances meant you could not keep your printer, we're glad we were able to make the return process as smooth and stress-free as possible. Supporting our customers doesn't end with a purchase, and we're honored that you recognized our commitment to helping throughout every stage of the process.
We're also thrilled to hear that you were happy with the printer itself. Thank you for your trust, your recommendation, and your incredibly encouraging words. Reviews like yours inspire us to continue delivering the highest level of service and support.
We wish you all the very best and sincerely appreciate your support.
Best regards,
The Primera Team
Delivery service was fast
Delivery service was fast, and reliable. Just like the ease of ordering
15. Juni 2026
Antwort von Primera Technology
Dear Meg,
Thank you for your wonderful 5-star review! We're delighted to hear that your delivery was fast and reliable, and that you found the ordering process easy and convenient. Providing a smooth and dependable experience from start to finish is exactly what we strive for, so it's great to know we met your expectations.
We truly appreciate your feedback and thank you for choosing Primera. We look forward to serving you again in the future!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Kenny,
Thank you for your 5-star review. We're glad to hear that your order arrived quickly and that you received exactly what you expected. We believe that getting the fundamentals right—accurate orders, fast shipping, and reliable service—is essential, so it's great to know that was your experience.
We appreciate your support and look forward to serving you again in the future.
Best regards,
The Primera Team
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