Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email reque... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Aside of any communication confusion, we received the pump when projected. The pump installed right into place of the old pump system. It would have been nice to have a new electrical system cable pre... Mehr ansehen
Unternehmen hat geantwortet
Very knowledgeable staff and lighting fast delivery. They knew more about the product and manufactures than any of my local pool professionals. Specifically I was looking to upgrade a 30 year old ligh... Mehr ansehen
Unternehmen hat geantwortet
I ordered a pull cable for my robot vacuum, and unfortunately, it didn’t work for my particular situation. But this is exactly where great customer service makes all the difference. I reache... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping
Kontaktinformationen
1223 North Hackberry, 78202, San Antonio, Vereinigte Staaten
- 888-756-9666
- help@poolzoom.com
- poolzoom.com
4,4
Hervorragend
175 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von PoolZoom
Thank you for your review! We're happy to hear you're pleased with your purchase. We appreciate your support and hope to assist you again in the future.
Smooth and easy transaction
Product as described, fast shipping, and a great price!
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the 5-star review! We're glad the ordering process was smooth and that you were happy with the product, shipping speed, and value. We appreciate your business.
I ordered a test kit from you instead…
I ordered a test kit from you instead of my normal retailer because you STATED you had it in stock and it came faster.
Then it took longer than advertised to send my order. I made several phone calls over the a few days to inquire but could not get through. Getting on the list to get a call back was not successful either. I finally called the moment your store opened and was answered. I was told it was a warehouse issue and would receive a call back. That never happened but I received a shipping email 2 days later. The actual shipping and transit took a while too. Order was placed May 30, and received June 11.
This would be my own fault: I came to you to order a Hayward K-2006 salt FAS-DPD. What I got was a K-2005 Complete. I am assuming I didn’t see the discrepancy when I ordered. Ok, I’ll deal with that and use it.
However, when I opened the case, the instructions on the inside of the lid did not match what was in the kit. I have used Taylor test kits for years, so I know I’m not misunderstanding something.
I got on your website to see your return policies and, well, you guys know best how discouraging that was. So…I’ll just use the bottles I can with my old kit and order what else I need from Amazon.
All this to say, I will not be ordering from you in the future nor recommending you to any of my fellow pool owners.
Thank you for your time
11. Juni 2026
Bewertung ohne vorherige Einladung
Still no customer service
Still no customer service. This is my follow up review. Good luck finding my first one. It seems to have been deleted. My first review was about my pool pump failure and their guarantee it would arrive that Saturday. It did not and they were told on that Friday not to ship but they did anyway. They will not answer the phone number listed or return messages. They lied to my credit card company when I disputed the charge stating I had received the pump. Did not mention they agreed to have it delivered that Saturday and were told to cancel order on that Friday due to it had not even shipped. Their response to my first review acknowledged they did not ship on time but still will not refund my money or contact me about a pump I do not need due to the fact I had to buy one locally that Saturday. This company does not have any customer service at all. Good luck getting someone to answer the phone. Watch for the reply. My bet they will say something AI generated to appear they will learn from this and their team will be better in the future. But will not reach out or attempt to correct this failure
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
We are very sorry to hear about your experience and understand your frustration. We want to assure you that this response is being written by a real person, not AI. We personally review and respond to every review we receive, although at times responses may be delayed due to the volume of reviews and customer inquiries.
We would also like to clarify that we cannot remove or delete reviews. Your original review was posted on May 28 and remains visible, but may have been pushed down as newer reviews were submitted.
Regarding your order, we sincerely apologize that the pump did not arrive within the timeframe you were expecting. The order was placed on May 12 and delivered on May 19. Unfortunately, by the time the cancellation request was made, the order had already been processed by our warehouse and could no longer be stopped from shipping. We are sorry if that was not clearly communicated at the time.
While we understand you purchased a replacement locally due to the delay, the pump ordered from us was delivered. Because of that, we could not agree with the chargeback claim that the item was never received. However, we have continued working with you on a return and refund solution. Our records show that the return process has been initiated so that once the pump is returned, the appropriate refund can be issued.
We are forwarding your review to our customer service management team for further review. We genuinely regret the frustration this situation has caused and appreciate you taking the time to share your feedback.
Great delivery, packaging, OEM product, and price
Very fast delivery from time of order, packaged very well for protection, OEM product in original package, reasonable price.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your detailed review! We're happy to hear your order arrived quickly, was packaged securely, and met your expectations. We appreciate your support and look forward to serving you again.
I got my delivery in a timely manner
I got my delivery in a timely manner. And everything was set up the way I wanted it.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the wonderful review! We're glad your order arrived on time and that everything met your expectations. We appreciate the opportunity to serve you.
Antwort von PoolZoom
Thank you for your feedback! We're pleased that you found our pricing fair and that your order arrived quickly. We appreciate your business.
perfect delivery
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the 5-star review! We're happy to hear your order arrived perfectly. We appreciate your support and hope to serve you again soon.
Antwort von PoolZoom
Thank you for your review! We're glad you found a great price and received your order quickly. We appreciate your business and look forward to helping with your pool needs again.
The ordering experience was ok
The ordering experience was ok, but searching for the parts I needed they turned out to be wrong and I had to order from somewhere else as it took far too long to ship from pool zoom. I needed the parts right away and sent a message to support to expedite, all they did was send me the ground tracking.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your review. This is not the experience we strive to provide for our customers. We understand how frustrating it is to receive parts that do not meet your needs, especially when time is a factor and your project is waiting on them.
We also apologize that our response did not meet your expectations when you reached out for assistance. Once an order has shipped, our ability to expedite the package is unfortunately limited, but we understand that simply providing tracking information was not the level of support you were hoping for.
We appreciate your feedback, as it helps us identify areas where we can improve both our product search experience and customer service. Thank you for giving us the opportunity to serve you.
No hassle!!
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the 5-star review! We're happy to hear your experience was hassle free and that everything went smoothly. We appreciate your support and hope to help you again with your pool needs in the future!
easy to place order
easy to place order. received order fast, original parts
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your review! We're glad to hear ordering was easy, your order arrived quickly, and that you received the original parts you needed. We appreciate your business and look forward to serving you again!
Ordering selected part was easy
Ordering selected part was easy. Description of item ensured selection was correct for replacement. Communication was very helpful. Pricing was fair, fast shipping was amazing, with package delivered intact without any damage. Recommend.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the outstanding review! We are delighted to hear that you found the ordering process easy and that the product description helped you confidently select the correct replacement part.
We're also pleased that our communication, pricing, and fast shipping met your expectations, and that your order arrived safely and in perfect condition. Providing accurate information and a smooth customer experience is what we strive for every day.
Thank you for your recommendation and for choosing PoolZoom. We truly appreciate your business and look forward to serving you again in the future!
Came sooner than expected
Came sooner than expected. The box was damaged. The skimmer survived though. You may consider packing the manufacturer's box inside another box. FexEx is not considerate of the privilege of our business.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your review and for sharing your feedback. We're glad to hear that your order arrived sooner than expected and that the skimmer arrived undamaged despite the condition of the packaging.
We apologize that the manufacturer's box was damaged during transit. We understand your concern and appreciate the suggestion regarding additional outer packaging. We are always looking for ways to improve the shipping experience and better protect products while they are in transit.
Thank you for choosing PoolZoom and for taking the time to provide your valuable feedback. We hope to serve you again in the future.
I was thrilled to find this specialty…
I was thrilled to find this specialty replacement item at a very reasonable price! And it was delivered very quickly. Thank you!
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the wonderful review! We are thrilled that you were able to find the specialty replacement part you needed at a price that worked for you.
We're also glad to hear that your order arrived quickly. We know how important it is to get the right part fast, and we're happy we could help. Your feedback means a lot to our team.
Thank you for choosing PoolZoom, and we look forward to serving you again in the future!
Quick shipper
Quick shipper, user friendly website and easy to do business with.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the great review! We are delighted to hear that you found our website user-friendly, your shopping experience easy, and that your order shipped quickly.
We work hard to make ordering pool parts and supplies as simple and convenient as possible, so it's wonderful to know we met your expectations. We truly appreciate your business and your feedback.
Thank you for choosing PoolZoom, and we look forward to serving you again!
Fast reliable
Thank you for sending the part we needed for our Frog Chlorinator so quickly! :) LIFE SAVERS
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the wonderful review! We are so happy to hear that the part for your Frog Chlorinator arrived quickly and helped get you back up and running.
Providing fast, reliable service when our customers need it most is what we strive for, and we're thrilled we could help. Your kind words truly mean a lot to our team.
Thank you for choosing PoolZoom, and we look forward to helping with your pool needs in the future!
Easy to order and arrived quickly
Easy to order. Arrived when promised and was in good shape.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the fantastic review! We are delighted to hear that your ordering experience was easy and that your order arrived quickly, as promised, and in great condition.
Providing a smooth shopping experience and reliable delivery is always our goal. We truly appreciate your business and your kind feedback.
Thank you for choosing PoolZoom, and we look forward to serving you again in the future!
Great price and shipped in great…
Great price and shipped in great condition. Thank you
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the great review! We are glad you found a great price and that your order arrived in great condition. We truly appreciate your support and thank you for choosing PoolZoom!
excellent product no problems
excellent product no problems
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the great review! We are so glad to hear the product worked perfectly and that you had no problems. We truly appreciate your support and thank you for choosing PoolZoom!
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