Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email reque... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Aside of any communication confusion, we received the pump when projected. The pump installed right into place of the old pump system. It would have been nice to have a new electrical system cable pre... Mehr ansehen
Unternehmen hat geantwortet
Very knowledgeable staff and lighting fast delivery. They knew more about the product and manufactures than any of my local pool professionals. Specifically I was looking to upgrade a 30 year old ligh... Mehr ansehen
Unternehmen hat geantwortet
I ordered a pull cable for my robot vacuum, and unfortunately, it didn’t work for my particular situation. But this is exactly where great customer service makes all the difference. I reache... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping
Kontaktinformationen
1223 North Hackberry, 78202, San Antonio, Vereinigte Staaten
- 888-756-9666
- help@poolzoom.com
- poolzoom.com
4,4
Hervorragend
175 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von PoolZoom
Thank you for the five star review! We are glad you found a great price and that your order arrived quickly. We truly appreciate your support and thank you for choosing PoolZoom!
My 4 inch basket came as a 6 inch basket and my 4 inch ring was also 6 inch.
The number of the basket I ordered was supposed to be a 4 inch basket and the ring was also to be 4 inch.
I am not sure where I/We went wrong but I cannot use the big 6 inch basket! What should I do?
I chose 1 star in order to have you respond back to me, not because I think you guys are bad!
Frank
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for bringing this to our attention, and we are very sorry for the confusion with the basket and ring sizes. We definitely want to help get this figured out for you. Please reach out to our customer service team at help@poolzoom.com with your order number and photos of the items received so we can look into this and help make it right. We truly appreciate your feedback and your kind words about our company.
I LOOKED ALL OVER THE INTERNET FOR A…
I LOOKED ALL OVER THE INTERNET FOR A PART I NEEDED FOR A VARIABLE SPEED MOTOR. I FINALLY CAME ACROSS POOLZOOM AND THEY HAD THE EXACT PART I NEEDED. I AM VERY THANKFUL.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the five star review! We are so glad you were able to find the exact variable speed motor part you needed with PoolZoom. We truly appreciate your support and are thankful you chose us for your pool parts needs!
Order a apart and it arrived fast!
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the five star review! We are glad your part arrived quickly and appreciate you choosing PoolZoom.
Fantastic service and a quick delivery
Fantastic service and a quick delivery. The cell was $100 less than anywhere else and works great.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the fantastic five star review! We are thrilled to hear you received quick delivery and found a great value with us. It is wonderful to know the cell is working great for your pool. We truly appreciate your support and thank you for choosing PoolZoom!
Good price and quick delivery!
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the five star review! We are glad to hear you found a great price and received your order quickly. We appreciate your support and thank you for choosing PoolZoom!
Service was great and quick!
Service was great. I recommend this company for your pool needs.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the great review! We are so happy to hear your experience was quick and easy. We truly appreciate your recommendation and are grateful you chose PoolZoom for your pool needs!
An excellent upgrade
Aside of any communication confusion, we received the pump when projected. The pump installed right into place of the old pump system. It would have been nice to have a new electrical system cable preinstalled with the pump, and we were able to educate ourselves and properly connect all electrical. The pump runs well, and is so very quiet. We are still learning how to operate it with our pool and believe it will help maintain our pool well. We would recommend it to others.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the five star review.
We are so glad to hear the pump has been a great upgrade and that it installed smoothly into your existing setup. It is great to know it is running quietly and performing well for your pool.
If you have any questions while learning the system, our team is always here to help. Thank you for your recommendation and for choosing us.
Excellent fast service
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the five star review.
We are so glad to hear you experienced excellent and fast service. We truly appreciate your support and look forward to helping you again in the future.
Product was damaged
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
We are very sorry to hear your product arrived damaged. That is not the experience we want for our customers.
Our team is actively working on getting you a new item and making this right as quickly as possible.
If you have any additional details or photos to share, please feel free to send them to help@poolzoom.com so we can continue moving your replacement forward.
I would use them again
Everything was pretty good except some pictures of products and descriptions. I did not get what I needed and it was in the picture and not excluded from the description. However the return process was very easy and I will use them again.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your honest feedback.
We are glad to hear the return process was easy and that you would use us again. That truly means a lot to us.
We are sorry for the confusion around the product images and descriptions. That is not the experience we want for our customers, and we will share this with our team to help improve accuracy and clarity moving forward.
If you ever have questions before ordering, our team is always happy to help make sure you are getting exactly what you need.
Missing silt bag and rods send an email…
Missing silt bag and rods send an email and NO response
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
We are sorry to hear about the missing silt bag and rods and understand how frustrating that must be.
Our team is currently working with our claims department to get this resolved and make things right for you. We truly appreciate your patience while we sort this out.
If you have not already please feel free to follow up with us at help@poolzoom.com so we can ensure your case is moving forward as quickly as possible.
Antwort von PoolZoom
Thank you for the five star review
We are so glad to hear you had an excellent service experience. We truly appreciate your support and look forward to helping you again in the future
Ordering and delivery excellent
Ordering and delivery excellent. Delivery was longer than I expected, but it is a rather large package. Delivered to my front porch on a pallet. 420 Sq ft pool filter. Very nice. I'm re-plumbing now. It's Pentair. I expect excellence in the product. Happy Customer.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your thoughtful review
We are so glad to hear your ordering experience went smoothly and that your filter arrived safely. Larger items like a 420 sq ft filter often ship via freight on a pallet which can sometimes add a bit of extra time so we truly appreciate your patience
It sounds like you have a great setup with your Pentair filter. Excellent choice. We hope your replumbing goes smoothly and everything performs just as expected
If you need anything along the way we are always here to help. Enjoy your upgraded pool system!
Received order a day earlier than…
Received order a day earlier than expected and item worked perfectly.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the great review! We’re glad your order arrived even earlier than expected and that everything worked perfectly. We appreciate your support and are here anytime you need us!
Received my order in 2 days from purchase!!!
The shipping was the fastest shipping ever! Comparable pricing. Definitely choose this company!!!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the amazing review! We’re thrilled to hear your order arrived so quickly and that our pricing hit the mark. Fast shipping and great value are exactly what we aim for. We truly appreciate your support and look forward to helping you again!
Correct product that works well
Correct product that works well
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the great review! We’re glad to hear you received the correct product and that it’s working well for you. We appreciate your support and are here anytime you need us!
Polaris Tune Up Kit
My order arrived quickly and the kit totally fixed our sluggish 2023 Polaris pool cleaner.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the great review! We’re so glad to hear your Polaris Tune Up Kit arrived quickly and got your 2023 Polaris cleaner running like it should again. There’s nothing better than an easy fix that makes a big difference. We appreciate your support and are here anytime you need help!
Received what I ordered in good time
Received what I ordered in good time. While shipping estimates were delayed, parts arrived before I got a delivery estimate. We
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your great review! We’re glad to hear you received exactly what you ordered in a timely manner. We appreciate your patience with the shipping estimate delay and are happy everything arrived smoothly in the end. Thanks again for choosing us, we’re here anytime you need pool parts!
Chat with a very nice man who helped me…
Chat with a very nice man who helped me figure out what I need to fix the leak. Made it easy for me!
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you so much for your kind review! We’re really glad to hear that our team was able to help you identify what you needed to fix the leak and make the process easy. Providing helpful and friendly support is always our goal, and we’ll be sure to pass this along to the team. We appreciate your support and are here anytime you need us!
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