Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email reque... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Aside of any communication confusion, we received the pump when projected. The pump installed right into place of the old pump system. It would have been nice to have a new electrical system cable pre... Mehr ansehen
Unternehmen hat geantwortet
Very knowledgeable staff and lighting fast delivery. They knew more about the product and manufactures than any of my local pool professionals. Specifically I was looking to upgrade a 30 year old ligh... Mehr ansehen
Unternehmen hat geantwortet
I ordered a pull cable for my robot vacuum, and unfortunately, it didn’t work for my particular situation. But this is exactly where great customer service makes all the difference. I reache... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping
Kontaktinformationen
1223 North Hackberry, 78202, San Antonio, Vereinigte Staaten
- 888-756-9666
- help@poolzoom.com
- poolzoom.com
4,4
Hervorragend
175 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Ordering was easy and shipping fast
Ordering was easy and shipping fast. I appreciate the OEM part. It fixed the problem!
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the great review! We are thrilled to hear ordering was easy, shipping was fast, and that the OEM part fixed the problem. We truly appreciate your support and look forward to helping you with any future pool equipment needs. Enjoy your pool!
Prompt delivery
Prompt delivery, Product was exactly what we needed.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your 5 star review! We’re so glad to hear your order arrived promptly and that the product was exactly what you needed. We truly appreciate your business and look forward to helping you again whenever you need pool parts or supplies. Enjoy your pool!
Simple to purchase and immediately…
Simple to purchase and immediately shipped!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your five star review! We're so glad to hear your ordering experience was simple and that your order shipped right away. We truly appreciate your business and look forward to helping you again with your future pool supply needs. Enjoy your pool!
From Online Ordering to Delivery
From online ordering to delivery, my experience with PoolZoom has been great!
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your five star review! We're thrilled to hear you had a great experience from online ordering all the way through delivery. Providing a smooth and reliable shopping experience is what we strive for. We truly appreciate your support and look forward to serving you again. Enjoy your pool!
Delivery service and product were great.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your five star review! We're delighted to hear you were happy with both the delivery service and your product. We truly appreciate your support and look forward to serving you again for your future pool supply needs. Enjoy your pool!
Buyer beware: refuses returns/replacements on defective items
I purchased a replacement Dolphin pool cleaner motor unit from PoolZoom. The product page did disclose that this item would arrive with an "Exchange" sticker on the motor block but with the assurance that it would in fact be factory new.
Unfortunately the motor was non-functional on arrival though the packaging was not damaged. The impeller fan ran continuously but the drive motor would not turn on. I independently verified my power supply with a multimeter to confirm a constant 29V output, indicating the issue was within a faulty motor. When I contacted PoolZoom within 3 days of delivery to report the defect, their automated RMA system failed to recognize the order. When reaching out to customer support, they attempted to deny responsibility entirely, claiming all defect claims must go through the manufacturer. I was then emailed a claim form to send to Maytronics with instructions to put my name on it instead of that of the dealer. Upon contacting Maytronics, I was told the form was intended only for dealers and distributors, not the end user and thus they could not process the claim. The bottom line is that PoolZoom would not issue a return label to resolve the issue, and at no point offered anything other than my having to file a claim with Maytronics directly. There was no offer of a replacement and in fact no further communication, forcing me to file a formal dispute with my credit card company given no other alternatives. Avoid this seller if you expect transparency, honesty, and truly caring customer service.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for taking the time to share your experience. We are sorry to hear about the trouble you experienced with your replacement motor.
We would like to clarify one important point regarding the product. We do not sell refurbished or used Maytronics motors. The "EXCHANGE" sticker is applied by Maytronics to many of their genuine OEM replacement motors. We understand how that could be confusing, but it does not indicate the motor is refurbished or remanufactured. It is a brand new OEM replacement part, and no core return is required. We did our best to explain this during our communication with you.
We also understand how frustrating it is to receive a part that appears to be defective. Our team was actively working to help resolve the issue. Unfortunately, Maytronics' claims process has been especially challenging this year, which can sometimes delay resolutions. While we understand your frustration, we were in the process of assisting you and were preparing to send a replacement.
Once a credit card chargeback is filed, however, we are no longer able to continue processing a replacement or warranty claim, as the matter must be handled through the credit card issuer. Unfortunately, this prevented us from completing the resolution we were working toward.
We apologize for the inconvenience and appreciate you taking the time to share your feedback.
I received the part I needed very…
I received the part I needed very quickly! My pool had to be shutdown until the new part was installed. Thanks for the quick turnaround!
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your five star review! We're so glad we could get the part to you quickly and help get your pool back up and running. We know how important it is to minimize downtime during pool season, and we're happy our fast shipping made a difference. We truly appreciate your business and look forward to serving you again!
It came about 7 day after I ordered it
It came about 7 day after I ordered it. It included everything and was great
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your five star review! We're happy to hear your order arrived with everything you needed and that you were pleased with your purchase. We truly appreciate your business and hope to serve you again in the future. Enjoy your pool!
Perfect part delivered quickly.
Perfect part delivered quickly.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the five star review! We're so glad to hear you received the perfect part and that it arrived quickly. We truly appreciate your business and look forward to helping you again whenever you need pool parts or supplies. Enjoy your pool!
Great service.
Fast shipping. OEM products. Best price. Have bought from them several times and I will continue to do so in the future.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your continued support! We're thrilled to hear you've had consistently great experiences with our fast shipping, OEM products, and competitive prices. It means a lot that you've chosen to shop with us multiple times, and we truly appreciate your loyalty. We look forward to serving you again on your next order!
Exactly what I needed
Exactly what I needed, from original manufacturer. Shipped quickly and well packages with no problems (I ordered a fragile component and it was well protected and arrived safely. I was very happy.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your wonderful review! We're so happy to hear you received exactly what you needed and that your order arrived quickly and in excellent condition. We take great care in packaging fragile items, so it's wonderful to know your component arrived safely. We truly appreciate your support and look forward to serving you again!
Liked the product I got
Liked the product I got. I did not realize it would be shipped by USPS.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your feedback. We're glad to hear you were happy with the product you received. We understand that shipping carriers can make a difference in the overall experience. We use a variety of carriers, including USPS, to help provide the best delivery options depending on the order. We appreciate your comments and hope to have the opportunity to serve you again.
Antwort von PoolZoom
Thank you for your review! We're so glad to hear everything arrived exactly as ordered. We truly appreciate your business and your five star feedback. We look forward to serving you again the next time you need pool supplies. Enjoy your pool!
Very quick response
Very quick response. My order was sent out the next day and received just a few days later. No damage to package or products. Thanks for your excellent service.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thanks so much for your kind words! We're thrilled to hear your order arrived quickly and in great condition. Providing fast shipping and a smooth experience is always our goal, so it's wonderful to know we delivered. We truly appreciate your support and hope to serve you again for all your pool needs. Enjoy your new products!
I have ordered many times
I have ordered many times, this is the first time I have been shorted . Ordered 2 packages of 10 32 stainless steel screws both packages had only one screw 😩 .
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your review and for being a repeat customer. We believe we may have located the order you are referring to, but we're not completely certain based on the information provided. Please reach out to our customer service team at help@poolzoom.com so we can verify the order details and help get this situation resolved for you as quickly as possible. We appreciate your business and look forward to making this right.
Very knowledgeable staff and lighting…
Very knowledgeable staff and lighting fast delivery. They knew more about the product and manufactures than any of my local pool professionals. Specifically I was looking to upgrade a 30 year old lighting unit that my local pool pros (EVERYONE I called) was scratching their heads about. One phone call to these folks and I had my answer - and now, a lovely replacement!!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for the fantastic review! We're thrilled our team was able to help identify the right replacement for your older lighting system when others could not. It's wonderful to hear everything worked out and that you're enjoying your new light. We truly appreciate your kind words and your trust in our team.
This was the right part at a good price…
This was the right part at a good price with an easy ordering process.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your review! We're pleased that you found the right part at a great price and that the ordering process was easy. Thank you for choosing PoolZoom.
Antwort von PoolZoom
Thank you for the 5-star review! We're glad you found a great price and received fast shipping. We appreciate your business and support.
delay in arrival
delay in arrival. Not sure if this was on the FedEx side or not. Was supposed to arrive 6/12 and didn't arrive until 6/16. Lost an entire weekend of pool use.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your review. Unfortunately, we are unable to locate your order with the limited information provided. We sincerely apologize for any frustration caused by the delivery delay. If you are still experiencing any issues or would like us to look further into your order, please contact us at help@poolzoom.com and our customer service team will be happy to assist you. We appreciate your feedback and your business.
I have initiated a return
I have initiated a return as i have received the wrong part.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PoolZoom
Thank you for your review. Unfortunately, we are unable to locate your order based on the limited information provided. If you have received the wrong part or need assistance with your return, please contact our customer service team at help@poolzoom.com. We would be happy to look into the situation and help in any way we can.
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