Pet Flaps UK Bewertungen 304

From the start having made an enquiry with regards to the types of cat flaps and how they can be installed, Anna was very helpful and went through the options with me and was very thorough in the way she dealt with my query.

Once we had decided on the type of cat flap we wanted it was time for the survey. Josh attended our property and the great work continued. He stated that the process of survey to install should take roughly 3 weeks which it did.
Josh like Anna was very helpful and you could tell he took great pride in his work and it showed in his helpful and can do attitude.

Lastly I had the pleasure of speaking to John who owns the company and I gave him feedback with regards to the wonderful experience I had once the cat flap was installed.

John comes across as a very passionate individual who is very customer focused and strives for a superlative customer service experience.

I highly recommend this company they have a wonderful number of staff who all excel in customer service and are very knowledgeable.

Well done all!

Order ref #5950

Used Pet Flaps and had Jimmy come and install ours. He was very professional, tidy and did an incredible job. Highly recommend.

After being let down a couple of times for our cat flap fitting we found our way to Pet Flaps UK and are very happy! The initial process was easy, great communication by phone, email and WhatsApp. We had Terry take measurements and he was able to best advice where was most suitable to have it fitted. Very happy with the final look and placement

We had a chip reading cat flap 'Closer Pets Elite pet flap (355W)' fitted into a glass panelled door. The flap was delivered ahead of time, we weren't in for the delivery but Pet flaps customer services helped us collect the delivery from a local shop and checked it went smoothly. During the installation Josh was quick, knowledgeable and efficient. The job, and cleanup were completed in no time.

Really fast and efficient service. Josh was great and answered all my questions. The cat and I are happy with the cat flap!

It was really helpful how I was texted the anticipated time the fitter would arrive. When Josh arrived, he was so polite, asking if he could come in, and so friendly and chatty. He asked me where about in the door I would like the cat flap, and was happy to fit it in the middle of the door, even though it would take him longer. He was also very considerate and suggested that he use the back door (where the cat flap was being fitted) and the side gate to go to his van, instead of going through the house. Josh also told me how the cat flap worked and how to link it with my cat. Absolutely fantastic service, highly recommend!

Really slick online system, paid deposit, uploaded photos and measurements on Wednesday. Tony the fitter called on Friday and as it was a UPVC panel rather than glass, he was able to complete it on Monday. All cutting was done in his van so there was no mess and he's done a fantastic job. Three business days end to end, zero fuss. Perfect.

We needed a cat flap in our composite door and thought that this would be impossible! To my delight and surprise PetflapUK said that it would be no trouble at all! Jimmy came around to install it, and if I were to say I was impressed it would be an understatement! He fitted it with skill and professionalism and provided an excellent service!

End to end process is straight forward and the Pet Flaps team are very responsive. Josh who surveyed/fitted the cat flap was excellent. I would recommend 5*.

Good experience with this company I had an existing cat flap in the wall which was broken they advised me what to buy very good communication with company and fitter Jimmy. Jimmy was very friendly and professional and finished the job quickly and tidied up all the mess before he left. Would definitely recommend this company.

Very straight forward process. Company provided quote via photos and sizes, arranged the glazier who visited quickly and 3 weeks later as advised the new window with cat flap has been fitted. Glazier was local and top notch! Customer services always responded to my emails promptly. Would highly recommend Pet Flaps UK.

Excellent service from start to finish ! Price was very good compared with other quotes. Great job from our cat flap fitter Terry, really nice chap left everything tidy, overall extremely happy ! Would 100% recommend

Responsive Customer Service (I asked for a quote and they contacted me straight away, also the rest the communication has been fast and with no need to go over the phone (much appreciated since my English is not perfect)
After item arrived, Terry contacted me, and the day after he had the cat flap installed (tidy and fast installation).

Thank you

The whole process went very smoothly from start to finish. Terry did a very professional job of putting the cat flap in our back door - all clean and tidy with a minimum of disruption. Highly recommend!

Terry installed our catflap with ease. Not an easy job to do so, in a metal door but Terry completed a superb job, in a short amount of time. Would highly recommend.

Terry was fantastic installing our new cat flap in our glass conservatory door. No mess or fuss and done within an hour - highly recommend this company.

Great experience from the point of calling up customer services to ask about different options to the point of the installer (Tony) finishing up (and leaving the utility room spotless). Knowledgable, responsive and efficient throughout. Can’t fault them and I’m usually a fussy customer.

Jimmy was a star as I thought it was a hollow door, but it was solid wood, good job he had muscle. It was a perfect job done right

Our cat flap was installed last Friday, so pleased with it. We have leaded light sealed UPVC doors and I was worried about how it would look. First class job.
Excellent communication from the company from the off, customer portal sends updates to your order, so you know what's happening. Quick and helpful replies to all my questions. It was a speedy service, approx three weeks from order to installation. Josh came and did the survey and then returned two weeks later to install the cat flap, one for larger cats. He was very polite and efficient. I wouldn't hesitate to recommend this company.

Offered plenty of options and provided their recommendations. Rob the fitter in Sussex was absolutely fantastic. Extremely friendly, very knowledgeable and quick.