Pack Up + Go Bewertungen 

671
•
TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

“Boise, Idaho was a huge home run of a trip planned for me by Pack Up + Go! Boise was clean, felt safe, and had such friendly people who made it easy to simply ENJOY the city and the people who call i... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

the destination was great as was the bed and breakfast the places booked for dinner reservations were excellent as well as the tours that were booked also many of the suggestions were spot on... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Our trip was perfect! I loved having gift cards pre-purchased for our dinners out and the park that was recommended for us to stop at partway was FANTASTIC. The drive time was great too, especially si... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Had a wonderful time. Got to look at some beautiful homes. Lots of information about the surrounding area through the guides = very informative,likeable people. Lots of activities. Loved the restaur... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reisebüro

Über Pack Up + Go

Vom Unternehmen geschrieben

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

671 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(671)

146 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Fun and stress free trip…

Fun and refreshing that I didn’t have to plan a thing. It was a wonderful mother/daughter trip.

18. Juli 2026
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Antwort von Pack Up + Go

Isn't it nice to have the trip planning off your plate? We are so glad you both had a wonderful time!

Bewertet mit 5 von 5 Sternen

Perfectly curated trip

Nina and I loved this trip. The team was extremely responsive to any questions and as well as incredibly helpful in extending our stay by one night. The location was spot on with what we provided in our survey, there were so many suggestions for food, activities and hiking spots. The prescheduled activity was not something we would have chosen on our own but we absolutely loved it. We would definitely book another trip with them in the future! It’s been a week since we have been home, and we find ourselves looking at the photos every day wishing we could go back. Thanks for everything! Til next time!

21. Juli 2026
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Antwort von Pack Up + Go

Thanks so much for sharing! We are so pleased that you had a wonderful trip and can't wait to send you on another!

Bewertet mit 5 von 5 Sternen

Amazing experience

Amazing experience! Pack Up + Go planned a mother-son trip for me to spend time with my 17yo son before his senior year of HS. We went to Nashville and everything was perfect and expertly planned. If you are on the fence, just do it. You will have zero regrets!!

16. Juli 2026
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Antwort von Pack Up + Go

Thank you for letting us plan a surprise getaway for you + your son before his senior year (congrats!). We're so glad you enjoyed your trip with us!

Bewertet mit 5 von 5 Sternen

Can I give 10 stars?!?

Our group could not have been more pleased with our experience! From the booking process to the actual vacation itself, none of us could think of one thing we would have done differently. We believe Pack Up and Go is the way to go for travel and will definitely be booking another girls trip! Can I give 10 stars?!?!

30. Juni 2026
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Antwort von Pack Up + Go

Aww that is amazing! We love to hear you had such a fun girls trip and can't wait to plan the next one!!

Bewertet mit 4 von 5 Sternen

We had a great experience overall

We had a great experience overall. From the location to the restaurant choices and the events planned. The only reason for a 4 star is due to the recommendations being very far away. We really looked forward to hiking but upon looking up recommended locations discovered they were 1.5 hours away which we didn’t have time to travel there and back for. Having estimated time on our packet would have been great

22. Juli 2026
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Antwort von Pack Up + Go

Thanks so much for the review on your trip! We are so glad you had a great time! We will definitely take that feedback into account about the estimated time to recommended spots.

Bewertet mit 5 von 5 Sternen

Everything about the trip

Everything about the trip, except the weather, was outstanding. The resort was gorgeous and their accommodations excellent. The activities planned were spot on. As were the restaurant choices. I would definitely go again and have already been suggesting this vacation style to my friends.

17. Juni 2026
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Antwort von Pack Up + Go

Thanks so much for sharing this, Nancy! We certainly wish we could control the weather, but we're so happy to hear that all of the other details were what you were hoping for. Thank you SO much for sharing us with your friends! - Pack Up + Go

Bewertet mit 5 von 5 Sternen

I was incredibly impressed with the…

I was incredibly impressed with the planning. This trip exceeded my expectations! Our getaway was flawlessly planned according to our preferences. The detailed itinerary was incredible, as were the suggestions of other things to do, eat, and see! Customer service was second to none- I was so impressed with the quick responses to any questions I had. Even on weekends and holidays. I have already started recommending Pack Up and Go to family and friends!

11. Juli 2026
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Antwort von Pack Up + Go

We are so glad you had a great time on your surprise getaway + enjoyed the itineraries + recommendations! We're looking forward to planning more surprises for you + your family + friends!

Bewertet mit 5 von 5 Sternen

So Fun!

This was my second Pack Up + Go trip and I loved it both times! The accommodations they booked and the activities were great. They plan fun things for you to do and leave down time for you to relax or find your own things to explore!

29. Juni 2026
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Antwort von Pack Up + Go

We are so glad you had a fun second trip with us! Thanks for your continued support, here is to trip number three!

Bewertet mit 1 von 5 Sternen

I see you responded to my review

Your response to my previous post simply highlighted the hotel you selected, but it didn't address the main issue: why would you send someone to Savannah, Georgia during the peak of summer, when temperatures can exceed 110°F? There are countless destinations that are far more enjoyable that time of year—coastal Maine, for example, where the weather is comfortable and the lobster is world-famous.
Even more concerning, my previous review was removed. That makes it difficult to trust the integrity of the review system when negative experiences appear to disappear while the overall rating remains artificially high. - See your response - please give me your number to call. You're not using the right email if you state you're reaching out with that. Thank you.

17. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Pack Up + Go

Hi there, we wanted to follow up and let you know that we’ve reached out by text to the phone number associated with the trip details that appear to correspond with this review. Because your reviews are anonymous, we can’t confirm that we have the right contact information, but we would genuinely appreciate the opportunity to speak with you directly and better understand your experience.

We also want to clarify one point: Pack Up + Go does not have the ability to remove Trustpilot reviews. Your original one-star review from July 2025 is still on our profile and remains visible when filtering by one-star reviews. This current review references the same trip and experience as that original review, so Trustpilot has flagged it for review under its guidelines. It is up to Trustpilot to determine whether this newer review will remain on the platform.

We’re also sorry that our response to your original review did not fully address your concerns about visiting Savannah during the summer. We understand that the heat had a significant impact on your experience, and we’re sorry that the destination ultimately wasn’t the right fit for you.

We believe conversations like this are best handled directly, where there is much more opportunity to listen, understand what happened, and see whether there is anything we can do to make things right. If you’re open to connecting, please reach out to our team at hello@packupgo.com. We’d truly welcome the conversation.

Bewertet mit 5 von 5 Sternen

Amazing time in Austin, TX

Our Pack Up + Go trip was everything I hoped and more. From the very beginning until the end, PU+G did not disappoint. The communication, location, accommodations, and activities were all amazing and on point for our group. Trusting them with our trip gave me the bandwidth to truly enjoy, relax and take in the weekend. Thank you PU+G!! I hope to enjoy another PU+G trip again soon!!

26. Juni 2026
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Antwort von Pack Up + Go

We're thrilled to hear you had such an amazing time on your trip to Austin! We can't wait to plan another trip for you in the future ◡̈

Bewertet mit 5 von 5 Sternen

This was my 4th trip with Pack Up + Go…

This was my 4th trip with Pack Up + Go and as usual it was planned to perfection and we enjoyed every minute. Thanks for the great excursions and recommendations. As always, it was a great experience that I only had to show up and do! From someone that has to make decisions all the time, it was a great reprieve! Everyone should Pack Up & Go!

27. Juni 2026
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Antwort von Pack Up + Go

Four trips + counting, that's what we love to hear! Thank you for trusting us to plan your adventures time + time again. We’ll be here whenever you’re ready for trip #5!

Bewertet mit 5 von 5 Sternen

Pack Up + Go did a wonderful job

Pack Up + Go did a wonderful job! Our trip was fabulous. Having the location, flight, hotel, a couple of activities and dinner reservations all taken care of for us made our girls trip so easy. Highly recommend.

20. Juni 2026
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Antwort von Pack Up + Go

We're so glad you had a great time on your surprise getaway! Here's to more adventures together!

Bewertet mit 5 von 5 Sternen

Great experience across the board!

The ease of booking, the fun of the surprise, and quality of the experiences that were planned were all fantastic! For those who like an itinerary, there's some good, main experiences for the day, and for those who like to flex more, there's still plenty of time in-between the dinner reservations and the main event to get out and check out the city you're at. Great experience across the board!

28. Mai 2026
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Antwort von Pack Up + Go

We love to hear it! Thank you for choosing Pack Up + Go to make your getaway extra special!

Bewertet mit 5 von 5 Sternen

Can’t wait for our next adventure!

The hotel accommodations were extremely nice and in the perfect location in the heart of Chicago. We loved our Starbucks experience and all of the restaurant reservations were spectacular.

2. Juni 2026
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Antwort von Pack Up + Go

We are so happy you had a wonderful trip to Chicago! Here's to the next one!

Bewertet mit 5 von 5 Sternen

Another excellent trip!

This was my second trip with Pack Up + Go, and I think it was even better than my first! I am a solo traveler, and Pack Up + Go took away the stress and anxiety of going somewhere new by myself. The activities planned were perfect for me, the recommendations were excellent, and there was enough downtime for me to stumble across some great places to explore on my own. In the age of AI and algorithms, I can confidently say that it’s clear that this trip was planned by actual humans. They asked me for feedback about my first trip, took it into account for my second, and I couldn’t be happier. It was so great to visit Philly!

Already saving up for the next trip! Thank you!

15. Juni 2026
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Antwort von Pack Up + Go

Thank you for continuing to trust us to plan your getaways! We can't wait to keep exploring with you!

Bewertet mit 5 von 5 Sternen

Great communication

They are responsive when you reach out with an issue and resolve it quickly. Their communication about the process after booking was consistent and reassuring. They make the booking process easy and the itinerary easy to follow too.

13. Juni 2026
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Antwort von Pack Up + Go

Thanks so much for the kind words! We are so glad to hear we made the experience and process a breeze. Here's to the next one!

Bewertet mit 4 von 5 Sternen

Colorado Springs Birthday trip

We really enjoyed our surprise trip to Colorado Springs, CO. The scheduled German birthday dinner was unique and delicious. The cog rail trip to Pike’s Peak was informative and enjoyable, and the view from the front seats was amazing! Our History and Food Tour was really interesting, and very tasty. We found several adventures from the recommendation list provided. Our personal research found the Garden of the Gods e-bike adventure which was a great addition. We plan to use Pack Up + Go again.

3. Juni 2026
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Antwort von Pack Up + Go

We are thrilled to hear you had a fun birthday trip to Colorado Springs! We look forward to planning another fun trip for you!

Bewertet mit 4 von 5 Sternen

Had a wonderful time

Had a wonderful time. Got to look at some beautiful homes. Lots of information about the surrounding area through the guides = very informative,likeable people. Lots of activities. Loved the restaurants but we canceled some of the dinners due to times booked. Husband couldn't shake work schedule wakeup time. Beautiful drive as well. One draw back was the nightly planes over head.

16. Juni 2026
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Antwort von Pack Up + Go

We're so glad you had a wonderful time on your trip with us! Hopefully next time, you two can fully unwind + enjoy yourselves that much more.

Bewertet mit 2 von 5 Sternen

Disappointed

I was SO excited for our pack up and go anniversary trip! It was our 10 year wedding anniversary. While the flight and location was absolutely wonderful, the rental car was extremely disappointing as was the activities planned. We were booked a Kia rio (which was TINY) and was suppose to put 2 kayaks on top which was just impossible and no way would even remotely fit inside. We had to upgrade our car to an SUV which cost SO much money. We almost needed to have the suv based on location, going up mountakns etc. Once the kayaks were loaded we then had to find a place to kayak, unload it all, put them in the water and then do it all again to take back and make sure everything was strapped down. It was ALOT of work to do! We were suppose to have a 2 seater kayaks and that was just not going to work for us, we always kayak in our own. A 2 seater kayak is more prone to tip. Thankfully the man working at the shop didn't charge us extra to switch to our own.
All the main roads we took daily were toll roads so we had to pay $15/day for that. Everything kept adding on more and more. And we had to buy insurance on the rental car incase anything happened. There were tons of "hidden fees" for rental. The restaurants were "ok". Nothing that was "omg that was so good". The hiking tour we could not make in time which was a bummer. Now, the hotel. It looked amazing online but when we got there it was kinda in a not so great part of town, homeless people right outside the back of the hotel sitting and wondering around. The bed in the hotel was on the floor so everytime you wanted to go lay down or go to bed you had to step up on a platform and to get down it honestly hurt my knees. The room was also TINY! It made me feel really enclosed and I did not like that at all. Overall the only plus to Colorado Springs was the beautiful scenery. I myself booked us a train ride up to Pikes Peak and a gondola ride up to a mountain, which obviously came out of pocket right then and there but to enjoy our trip I had to find extra stuff to do. Honestly, would not book again, just feel it was a rip off.

18. Juni 2026
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Antwort von Pack Up + Go

Hi Megan, we appreciate you taking the time to share your experience. We are very sorry the hotel, car, and activities did not hit the mark here. We take your feedback seriously and will reach out via email to arrange a discussion at your earliest convenience.

Bewertet mit 5 von 5 Sternen

One of my best trips ever

One of my best trips ever. Loved the surprise element of it!

17. Juni 2026
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Antwort von Pack Up + Go

Isn't it great to have someone else plan everything for you so all you have to do is focus on the important parts? Making memories! Some travelers don't love a full surprise planned trip, so we offer other options with a little more autonomy, but we agree with you. We love a surprise! We can't wait for you to travel with us again :)

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