Pack Up + Go Bewertungen 

671
•
TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

“Boise, Idaho was a huge home run of a trip planned for me by Pack Up + Go! Boise was clean, felt safe, and had such friendly people who made it easy to simply ENJOY the city and the people who call i... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

the destination was great as was the bed and breakfast the places booked for dinner reservations were excellent as well as the tours that were booked also many of the suggestions were spot on... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Our trip was perfect! I loved having gift cards pre-purchased for our dinners out and the park that was recommended for us to stop at partway was FANTASTIC. The drive time was great too, especially si... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Had a wonderful time. Got to look at some beautiful homes. Lots of information about the surrounding area through the guides = very informative,likeable people. Lots of activities. Loved the restaur... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reisebüro

Über Pack Up + Go

Vom Unternehmen geschrieben

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

671 Bewertungen

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Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(671)

146 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

The element of surprise

The element of surprise. Excellent dinner dining reservations!! Not sure how to prevent this but I started to get advertisements on Facebook of the California northern coast, Mendocino and Bodega Bay. So I had a clue

3. Oktober 2026
Bewertet mit 5 von 5 Sternen

Boise was a Home Run!!

“Boise, Idaho was a huge home run of a trip planned for me by Pack Up + Go! Boise was clean, felt safe, and had such friendly people who made it easy to simply ENJOY the city and the people who call it home, rather than feeling like I had to rush around checking things off an itinerary. I loved having a few experiences planned for me, along with recommendations that gave me the freedom to explore more—but on my own schedule. Pack Up + Go gave me just enough direction to make the most of my trip while still leaving plenty of room for spontaneity, local connections, and simply enjoying the experience.”

25. September 2026
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Antwort von Pack Up + Go

We're so happy to hear that you loved your trip to Boise! An itinerary with things to do + then also some free time to explore is our goal + we're so glad we hit that mark with you! Can't wait to plan another getaway for you soon!

Bewertet mit 5 von 5 Sternen

Our trip was perfect

Our trip was perfect! I loved having gift cards pre-purchased for our dinners out and the park that was recommended for us to stop at partway was FANTASTIC. The drive time was great too, especially since we had a 3 year old with us. He handled it like a champ but it helped that we weren't driving 6+ hours.

25. September 2026
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Antwort von Pack Up + Go

We're so glad you had a great time on your Pack Up + Go trip! Thank you for letting us plan this getaway for you!

Bewertet mit 5 von 5 Sternen

Every detail was taken care of

Every detail was taken care of. Booking was easy. All of our questions were answered promptly. We had a great experience and a wonderful vacation.

20. September 2026
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Antwort von Pack Up + Go

Thanks for the kind words! We are so glad you had a wonderful time!

Bewertet mit 5 von 5 Sternen

It was a very good experience and we…

It was a very good experience and we recommended it to every we saw on our trip. Told everyone all about it. All reservations were excellent and we truly enjoyed each and every one. The food walk was great, the special buggy ride was excellent and restaurants were good. I prefer one nice and the others more every day stops. We never got to the beach because the weather didn’t cooperate. All and all yes I would certainly do this again. There are a few more people out there from around the country that just might be trying your services also. Thank you

27. September 2026
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Antwort von Pack Up + Go

Thank you for sharing your experience with us! We're so glad you enjoyed your Pack Up + Go trip + we're looking forward to planning more for you in the future.

Bewertet mit 5 von 5 Sternen

This is my 5th trip with Pack Up & Go

This is my 5th trip with Pack Up & Go. Had a great time again! Not having to stress over planning is great. Going places you may not have picked for yourself but LOVE IT. Staff is GREAT and always there to help. We will be doing it again. My co workers play along and try to guess where I'm going.

18. September 2026
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Antwort von Pack Up + Go

Thank you so much for your repeated support of Pack Up + Go! 5 trips! That's incredible! We can't wait to keep planning getaways for you. We love the guessing along the way!

Bewertet mit 5 von 5 Sternen

It was as if a resident of Santa Fe…

It was as if a resident of Santa Fe planned our trip. It was so immersive and we did things we would never have planned on our own.

17. September 2026
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Antwort von Pack Up + Go

Thanks so much for the kind words! We are so glad you loved the trip!

Bewertet mit 5 von 5 Sternen

I really enjoyed all the restaurant…

I really enjoyed all the restaurant arrangements and suggestions. There was an issue at check in but once yall were contacted, it was immediately resolved

17. September 2026
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Antwort von Pack Up + Go

Thanks for enjoying a Pack Up + Go getaway! We hope to plan another one for you soon!

Bewertet mit 5 von 5 Sternen

It was so much fun

It was so much fun! Can't wait to use again! Next time will be flight for sure, but road trip was so much fun!!! Kansas City was a great time! Beautiful, the Zoo and Botanical gardens were a great time and the restaurants were so good!

3. September 2026
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Antwort von Pack Up + Go

We are so glad you loved Kansas City! We can't wait to plan the next one!

Bewertet mit 5 von 5 Sternen

We loved our Pack Up + Go experience!

We loved our Pack Up + Go experience! It was our first travel experience of this type and well worth it. We want to do it annually now!

We went to Denver, somewhere we've already been many times, but this trip allowed us to explore the city in ways that we haven't before. Historically, we've flown into the city to visit the mountains, so this trip gave us the chance to explore the city by foot, stay in a great historic hotel, eat great food and more importantly, not have to plan anything!

19. August 2026
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Antwort von Pack Up + Go

We are so glad you loved your trip! Thanks for trusting us to plan your getaway and we can't wait to plan another one!

Bewertet mit 4 von 5 Sternen

Surprise surprise surprise

The excursions, the transit was very convenient,

The weather reported was rain + 90 degrees. It was 90 degrees NO RAIN. Other than that we had a blast.
One excursion was conflicting with our dinner, so we chose the dinner,

4. September 2026
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Antwort von Pack Up + Go

We're glad you enjoyed your planned activities on your trip! Hopefully we can plan another getaway for you in the future!

Bewertet mit 5 von 5 Sternen

May Be The Only Way We Travel From Here On Out!

I cannot say enough positive things about our Pack Up & Go experience. I'd been following them for years and our trip exceeded my expectations. Everything from booking to the travel to the vacation itself was so user-friendly, organized and well-thought out. It was clear our input was taken into consideration every step of the way. The support team was great as well, answering the few questions we had during our trip quickly and efficiently. We will absolutely be utilizing this service again.

5. September 2026
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Antwort von Pack Up + Go

Thank you so much for sharing your feedback with us + we're so glad to hear you had a great time on your Pack Up + Go trip! We can't wait to plan more getaways for you!

Bewertet mit 1 von 5 Sternen

They Booked a Trip, They Didn’t Plan Our Trip

We trusted Pack Up + Go with our 15th anniversary, and the planning completely missed the mark. I wanted to love this concept, and I get that the element of surprise means giving up some control. But that’s exactly why the planning and personalization matter so much.This was our 15-year wedding anniversary. Vacations are a luxury, especially right now. Childcare over a holiday weekend is a big lift. We trusted this company with about $3,500 and a milestone we only get once, but the planning never reflected that. I gave them a huge amount of information: where we’ve lived, what we enjoy, what we don’t, specific examples of memorable things we’ve done. And I specifically wrote, “We don’t need a bunch of activities, just one great unique one.” We were sent to Chicago, a city we have been to at least ten times. I didn’t explicitly say, don’t send us to Chicago, and I can own that. But I gave them the major cities we had lived in, surrounding that area, and tons of context. For a service built on personalization, there were obvious dots to connect here. After the trip went wrong, Pack Up + Go told me they thought we probably would have liked their outdoor adventure trip better than the one I purchased. If that was apparent from my questionnaire, why wasn’t I contacted before they spent our money? That could have been a simple call or email. The one great experience they chose was a helicopter ride over Navy Pier during fireworks. I had specifically told them, we had already done a Grand Canyon helicopter tour. I don’t understand how that became the centerpiece. And due to a credit card authorization problem on their end, we didn’t even get to take the flight. We arrived early, followed instructions, and the helicopter company was trying to help us work around it. I called Pack Up + Go, was told not to pay myself, and to wait for a call back that didn’t come. Because the flight was tied to the fireworks, we missed both. I wound up crying in the helipad parking lot, not because of a helicopter ride, but because it was our 15th anniversary and the whole trip felt unconsidered. The smaller details didn’t line up either. We were told to bring an outfit for an evening out. I purchased one and packed it. Pack Up + Go had already made our restaurant reservations. One was a casual farmhouse bar and one was a pizza place. It wasn’t bad food, just nothing like what their own packing instructions implied. Our hotel was a standard room with nothing marking the occasion. I was told they had informed the hotel, but nothing reflected it. Customer service was kind and quick to refund their fee and the helicopter we didn’t get. I appreciate their kindness but- Good customer service after a poorly planned trip doesn’t replace good planning before it. We still paid for the flights and hotel because yes, we technically used them. But here’s the problem. I never would have spent my money on that trip in the first place. That’s what makes this kind of service different. You’re surrendering approval power, trusting that the planning and judgment are worth it. I gave them everything they needed to ask a question or flag a mismatch before booking. vacations are too expensive and milestone moments too rare for that kind of miss. We don’t get another 15th anniversary. That’s why this is one star.

5. September 2026
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Antwort von Pack Up + Go

Thank you for sharing this, and congratulations on 15 years. We are truly sorry this trip didn't reflect your special milestone the way it should have. We know you spoke to our Director of Operations at length after your initial outreach. Though she was able to issue a service fee refund and pass your feedback on to the team to begin making changes, we understand that this doesn't undo the experience itself.

We are grateful you took the time to talk it through with us, and your feedback is already shaping how we handle detailed questionnaires like yours going forward.

We'll follow up privately to address anything that still feels unresolved, and we hope for the chance to plan a trip for you that gets it right whenever you're ready.

All the best,
the Pack Up + Go team

Bewertet mit 5 von 5 Sternen

FLAWLESS Experience

Our experience with Pack Up + Go was absolutely FLAWLESS. They planned everything for us down to the smallest detail and kept all of our requests and interests at heart. By far the best get away experience I have ever had and will definitely be booking again!

4. September 2026
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Antwort von Pack Up + Go

This is what we love to hear! So glad you loved your trip. We can't wait to plan another one for you soon!

Bewertet mit 5 von 5 Sternen

Our 5th Pack Up & Go Experience

Our 5th Pack Up & Go Experience

Once again, Pack Up & Go knocked it out of the park! Our trip to San Diego, California, was our fifth experience with Pack Up & Go, and they continue to exceed our expectations every time.

What made this trip so great was the surprise destination of San Diego, the wonderful accommodations at the Pendry Hotel, and the thoughtfully scheduled activities. Everything was so well planned, yet we still had enough flexibility to explore and enjoy the city on our own. The additional information included in our trip packet was especially helpful, filling in any gaps and giving us plenty of ideas for things to see and do. Most importantly, this trip gave us memories that we will cherish for years to come.

What Pack Up & Go Does Well

Honestly, everything! After five trips, we
continue to be impressed with how organized and attentive the Pack Up & Go team is. The staff has been spot-on with every trip, communicates extremely well, and makes the entire process easy and stress-free. They even checked in with us during our trip to make sure everything was going well.

We absolutely recommend Pack Up & Go to anyone looking for a different kind of travel experience. If you're tired of planning every detail yourself, be adventurous, be different, and let Pack Up & Go pack you up for a surprise trip! You won't regret it.

25. August 2026
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Antwort von Pack Up + Go

We are so happy to hear you had a great time on your FIFTH Pack Up + Go trip! Thank you for the continued trust in us, we love to plan trips for you! We're looking forward to more adventures in the future.

Bewertet mit 5 von 5 Sternen

First "You Pick Trip" Won't Be My Last

I've done a few "Surprise Trips" in the past and can say the excitement is just the same for the "You Pick" trips! It was just as thrilling to open the envelope and see what they had picked out for us! We had already picked out a restaurant we wanted to try and had tickets to a show prior to booking, and Pack Up + Go honored that perfectly! We were excited to see a reservation at our requested restaurant early enough to make our show in plenty of time! We also requested a hotel location that would allow us to park our car for our entire trip, and we got just that! We were able to primarily walk or had enough information in our packet to feel comfortable to find ways to venture further. We were booked for two activities, one we had no idea about prior to the trip and one we talked about maybe doing, and we loved both! We really felt like our pre-trip survey was considered in every choice made by Pack Up + Go! This was a trip for two best friends, and we loved how neither of us had to take on the stress of planning but still got exactly what we wanted! Will definitely be doing this again!

30. August 2026
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Antwort von Pack Up + Go

This review has us smiling from ear to ear! Thank you for letting us plan your best friend getaway + we're so glad you enjoyed everything. We're looking forward to the next one already!

Bewertet mit 5 von 5 Sternen

Pleasantly Surprised

When we arrived in Eureka Springs we were blown away by our room at Beaver Lake Cottages, we could not have asked for a better set up! During our stay we used our recommendation sheet to explore several great restaurants and our excursion off roading in a side by side was one we wouldn't have normally picked, but it was so much fun! Our dinner reservation the final night was perfect, we had the best table at the Grotto Wood-Fired Grill and Wone Cave right next to the indoor rock formation and we even got a signed anniversary card from the entire staff. We would definitely trust Pack Up & Go to plan a future adventure for us!

19. August 2026
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Antwort von Pack Up + Go

We love knowing that our added recommendation list really came in handy on your trip! We always include a curated list of recommendations we think are a must see. That way, you aren't scrolling through Google, wondering which ones are reputable and which ones are worth experiencing! What a way to spend your anniversary! We always inform your activities and accommodation if you have something to celebrate, so they can do a little something special for our travelers on their end!

Bewertet mit 5 von 5 Sternen

My 65th birthday surprise trip

This was the most exciting, fun filled trip I’ve ever been on! Pack and go did a phenomenal job making sure all accommodations were met and recommending fantastic restaurants. So many sites to see and believe me, we tried to see them all! Made my 65th birthday so memorable. My daughter and I had a blast! We will definitely be planning another trip soon. Thank you so much!😊

2. September 2026
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Antwort von Pack Up + Go

We love to hear this! Isn't it amazing to have someone else do all of the planning on your birthday?! It makes celebrating that day even more special because it's all a surprise, planned by someone who really knows you! Knowing that you got to share this excitement with your daughter is even more special. Let's do an annual mother, daughter trip! Where to next year?!

Bewertet mit 4 von 5 Sternen

Off to Philly!

We had such a wonderful time on our trip to Philadelphia! It was a great experience getting to explore the city, see the sights, and spend some quality time together. There were so many memorable parts of the trip, and the spa was definitely one of our favorite experiences.

The B&B was lovely, clean, comfortable, and had a lot of charm. We did quite a bit of walking, and gave us a chance to see more of the city along the way.

Overall, we really enjoyed Philadelphia and are so glad we took the trip. We appreciated how easy the planning process was and all of the help we received throughout the trip. It was a fun and memorable getaway to celebrate my mom for her Birthday, and we’re grateful for the experience!

26. August 2026
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Antwort von Pack Up + Go

Thanks for taking your trip with us for your mom's birthday! We are so happy it was a fun experience for both of you!

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