Once received the confirmation that the parcel was shipped I haven’t received any other update. The tracking wasn’t working. When dealing with fresh products I’d have expected some more attention.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Dispatch is quick. Well packed but not an exccesively large box. Great products such as charcuterie.
Unternehmen hat geantwortet
I purchase from them for the first time, they have an amazing selection of authentic italian product, i got some san Carlo chips, callipo tonno and an amazing extra vergine oil from abruzzo and the... Mehr ansehen
Unternehmen hat geantwortet
I've been working with them since last year and they are always prompt with orders. This month I placed an order and they delivered my order even though they were on vacation. They are professionals.
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für italienische Lebensmittel
- auch in
- Lebensmittel-Lieferservice
- Lebensmittelanbieter
- Lebensmittelhändler
- Online-Bestellservice
Vom Unternehmen geschrieben
Pacco Italiano: UK-based e-commerce delivering authentic Italian products. Enjoy the finest foods and specialities from Italy delivered directly to your doorstep. Discover true Italian flavours!
Kontaktinformationen
124 City Road London, EC1V 2NX, London, Vereinigtes Königreich
- +44 0330 190 1333
- info@paccoitaliano.co.uk
- paccoitaliano.co.uk
4,7
Hervorragend
99 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Order was perfect only thing was I…
Order was perfect only thing was I ordered pasta al forno which came with no instructions. Apart from that everything was neatly packed even though my box was damaged everything inside was perfect. So glad I ordered
9. Juni 2025
Antwort von Paccoitaliano.co.uk
Thank you so much for your 4-star review!
We're really sorry for not including the Pasta al Forno instructions — we’re currently updating our online recipe section and will be adding that recipe very soon.
We're happy to hear the rest of your order was perfect, and we're really glad you decided to order from us. Hope to see you again soon! 😊🍝 - Pacco Italiano
Easy ordering and prompt
Easy ordering and prompt, well packaged delivery. Great service.
10. Juni 2025
Antwort von Paccoitaliano.co.uk
Thank you for your kind words!
We’re happy to hear that the ordering process was easy and the delivery met your expectations.
We truly appreciate your support and hope to serve you again soon! 😊📦 - Pacco Italiano
On your site it offered a 10% for 1st…
On your site it offered a 10% for 1st order for a minimum of £50 order. I placed order of over £50 and when I checked out there was no discount and I didn't complete order and send e mail quering it and I received a reply from Marco that 2 items
on oder were Subject to VAT and taking the vat from the 2 items the order was less than £50.
I told him that when I placed order there was nothing on the screen only that on orders of £50 would get 10% and I was told that is on terms and conditions. I don't believe that everyone placing orders reads it. I actually then open the terms and conditions and was shocked as I have never seen any other with do many pages as it would take more than 30 minutes to read it properly.
Then I just placed a smaller order than I intended to.
2. Juni 2025
Antwort von Paccoitaliano.co.uk
Thank you for your review and for reaching out to us directly. After your message, we’ve made an effort to clarify the discount conditions more clearly on our homepage, even though they are already explained in the terms and conditions.
We hope you were happy with the products you received! If you’re looking for more ways to save, we also have an affiliate program—when you invite friends and they make a purchase, you can earn vouchers to use on our website.
Plus, we run different offers and discounts every week, so keep an eye out!
Pacco Italaino
5 stars
5 stars – Excellent service from start to finish!
I had a great experience with Paccoitaliano. The service and support were excellent—friendly, professional, and responsive throughout. My order arrived safely, on time, and was very securely packaged. Everything was exactly as expected, and I wouldn’t hesitate to use them again. Highly recommended!
8. Juni 2025
Antwort von Paccoitaliano.co.uk
Thank you so much for your kind review!
We’re really happy to hear you had a great experience with Pacco Italiano. It means a lot to us that you appreciated the service, fast delivery, and secure packaging.
We look forward to serving you again soon!
– Pacco Italiano
very good service
1. Juni 2025
Antwort von Paccoitaliano.co.uk
Thank you for your 5 stars review. We hope to see you again soon! Pacco Italiano
Quick delivery and good quality products
30. Mai 2025
Antwort von Paccoitaliano.co.uk
Thank you for your 5 stars review. Hope to see you again soon! - Pacco Italiano
A very easy website to navigate
A very easy website to navigate . Had exactly what I wanted . They kept me updated on when my delivery would arrive. I would definitely use them again .
26. Mai 2025
Antwort von Paccoitaliano.co.uk
Thank you so much! We're really happy to hear that everything went smoothly and that you found exactly what you needed. It means a lot to us that you appreciated the updates and would choose us again. Hope to see you back soon!
Pacco Italiano
Antwort von Paccoitaliano.co.uk
Thank you for your 5 stars review. Hope to see you again soon! - Pacco Italiano
Bought a Gorgonzola for my dad
Bought a Gorgonzola for my dad’s birthday and he was delighted! Great cheese and fast delivery. Will definitely buy from Pacco again!
6. Mai 2025
Antwort von Paccoitaliano.co.uk
Grazie, thank you for your review. Really nice gift for your dad. Pacco Italiano
Quick delivery. Efficient
Quick delivery. Everything was nicely packed so items don’t get squashed. Overall experience was perfect.
30. April 2025
Antwort von Paccoitaliano.co.uk
Thank you so much for your review. We are really happy that everything arrived in excellent condition. Pacco Italiano
Antwort von Paccoitaliano.co.uk
Thank you for you feedback. it really matter for us. Pacco Italiano
Antwort von Paccoitaliano.co.uk
Thank you for your kind words!
We're happy you enjoyed our product selection.
– Pacco Italiano
Good customer service
My order came within a couple of days as stated. There was an item missing, which I emailed straight away to inform them. They were very apologetic and sent missing item promptly which I received a couple of days after. So very good customer service
10. April 2025
Antwort von Paccoitaliano.co.uk
Thank you for your review!
We appreciate your understanding and are glad we could promptly resolve the issue. It's great to know you were satisfied with our customer service.
– Pacco Italiano
Antwort von Paccoitaliano.co.uk
Thank you for your feedback!
We’re glad you had a positive experience with our customer service.
– Pacco Italiano
Quick delivery
Quick delivery. Fridge items appropriately packed up. Good customer service
8. April 2025
Antwort von Paccoitaliano.co.uk
Thank you for your kind words!
We’re happy to hear you appreciated the fast delivery and packaging. Looking forward to serving you again!
– Pacco Italiano
I’m no happy for my last order
I’m no happy for my last order. Primosale cheese, arrived the 8 April. Has an expiry date 11 April!! No good.
4. April 2025
Antwort von Paccoitaliano.co.uk
Dear Luciano,
Thank you for your review and for ordering from us again—it’s always encouraging when a customer returns, and we’re truly sorry that this time your experience wasn’t as good as expected.
Primosale is a fresh cheese made without preservatives, which naturally results in a shorter shelf life. It's quite common for this type of product to have just a few days between delivery and the expiry date, especially when shipped fresh.
That said, we completely understand how important it is to know this in advance.
For any future orders, please feel free to reach out to us—by phone, email, or live chat—and we’ll be happy to check the product's expiry date with our supplier before you place the order.
Thank you again for your feedback—it truly helps us improve and offer a better service. We really appreciate your understanding and look forward to welcoming you again soon.
Warm regards,
Pacco Italiano
Antwort von Paccoitaliano.co.uk
Hi George,
Thank you so much for your lovely review! We’re really happy you enjoyed the product—hearing that it was delicious and gift-worthy truly makes our day.
Hope to see you again soon!
All the best,
Pacco Italiano
Antwort von Paccoitaliano.co.uk
Hi Edy,
Thank you so much for your kind words! We're really glad to hear you were happy with both the service and the product—it means a lot to us.
Looking forward to serving you again soon!
Best wishes,
Pacco Italiano
Professional and efficient
22. März 2025
Antwort von Paccoitaliano.co.uk
Hi Ria,
Thank you for your kind feedback! We're really pleased to hear you found our service professional and efficient—that's exactly what we aim for.
Hope to assist you again soon!
Best regards,
Pacco Italiano
Antwort von Paccoitaliano.co.uk
Hi Crystal,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service. We always strive to make every shopping experience as smooth as possible.
Looking forward to serving you again soon!
Best,
Pacco Italiano
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.