This is not your typical ISP, they're different from the mainstream ISP's, everything is in-house, there's no outsourcing of their customer services like they do with the big ISP's. contact... Mehr ansehen
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Das sagen Bewerter
Love em, proper hang out for similar minded tech nerds. Staff are friendly, always on hand to help out (Discord) and care about getting the best out of the connection you have. Its never a case of... Mehr ansehen
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This company keeps promises, has extremly quick customer service, and delivers reliable internet access. What more can you ask for. I'm on a 900mbps service right now, through Openreach and it's been... Mehr ansehen
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Great experience from sign up to switch. I was already a CityFibre user so managed to skip the installation part of the process. I was kept up to date on the progress of the switch and all my question... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Olilo – internet without the bs. ⚡ We’re Olilo, a broadband & mobile provider for the UK & Ireland — built by geeks, for geeks. No contracts (unless you really want one) ✍️ No hidden fees No sneaky price hikes Just: MultiGig broadband that flies ⚡ Instant eSIMs — no plastic, no waiting 📲 Transparent pricing down to the penny 💸 Online-only support that actually helps 💬 We’re here to make the internet suck less — with proper speeds, nerdy perks, and zero faff. Try us. Rate us. Roast us. We’re listening. 👂
Kontaktinformationen
Vereinigtes Königreich
- connect@olilo.co.uk
- olilo.co.uk
4,7
Hervorragend
100 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Exceptional Customer Support During and After My Broadband Switch
Olilo and their staff have been outstanding from the very beginning. I recently switched from EE to Olilo due to the unstable and slow speeds I was experiencing on EE’s gigabit plan. I opted for Olilo’s 2.5 gigabit plan, and the service has been rock solid ever since.
Olilo also provided excellent customer support throughout the transition. EE terminated my service earlier than the agreed-upon date during the broadband switch, which left me without internet for several days. However, Olilo’s staff were kind enough to offer me a complimentary unlimited SIM card and, even more impressively, arranged a temporary Openreach service to cover the period until CityFibre completed my new installation.
Keep up the great work!
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Really appreciate this review - thank you! Nobody should be left without internet during a switch, so when EE jumped the gun, the team just wanted to make sure you were looked after until CityFibre got you up and running.
Glad the 2.5 gig service has been solid ever since. That's what it's all about. Thanks for the kind words, and we're here if you ever need us!
- Aydan
Absolute 10/10 ISP
Absolute 10/10 ISP. Used to be with Vodafone and I thought they were decent. Olilo is better in every single way, zero faults.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Thank you! It's always great to hear from someone who's made the switch and noticed the difference straight away. We're glad the experience has been faultless so far - that's exactly where we want to keep it.
Appreciate the kind words, and we're just a message away if you ever need us!
- Aydan
Internet for nerds... and others too!
I discovered Olilo while looking for a connection that met my somewhat specific criteria.
No PPPoE, Symmetrical, Static IP Included, >1GbE connections and support for user supplied hadware without costing the earth.
Olilo easily met these so I bit the bullet, killing my iDnet contract several months early (woo exit fees) and it has honestly been worth it, so far I've not had any service issues but even from interactions on their discord you can see the team love the product and want to do right by every one of their customers, often going above and beyond what I've seen from other much larger ISP's.
I still want to blame Aydan for everything though.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Love this - and love that we ticked every box on what's a pretty demanding checklist! No PPPoE, symmetrical speeds, static IP, BYO hardware - that's exactly the kind of setup we think should be standard, not a premium extra like some charge!
Really glad it's been worth ditching the iDnet contract early (sorry about those exit fees though!). And you're right - the team genuinely cares about getting things right for every customer. It's not a fucking script, it's just how we operate.
As for blaming me for everything honestly, get in line. Everyone does!
Thanks for the brilliant review!
- Aydan
Joined Olilo back in May
Joined Olilo back in May, had no issues at all with service. Not a blip of downtime at all. The support over in their discord is fast and there’s usually someone around who can help - weather that’s staff or a member of the community there!
2. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Olilo
Great to hear you've had zero downtime since May - that's the kinda good ya know!
And you've hit on one of our favourite things about the Discord community - it's not just our team jumping in to help, it's members looking out for each other too. That's something you just don't get with the big ISPs.
Thanks for the review, and glad to have you with us!
- Aydan
A modern, easy, straightforward ISP
A modern, easy, straightforward ISP. Very smooth to get integrated. Communication to customer is clear and fast. I strongly recommend it over those legacy ISPs.
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von Olilo
Thanks so much for the kind words! We've worked hard to make the whole experience as straightforward as possible - from getting set up to how we keep in touch - so it's brilliant to hear that's coming through.
We know switching ISPs can feel like a hassle, so we're really pleased yours went smoothly. Thanks for recommending us over the bigger names - that means a lot. We're here whenever you need us!
- Aydan
Not just Broadband, it’s a Community
I’ve been part of this company’s community for a while, and recently decided to take the plunge and switch my broadband from BT over to them — and I honestly couldn’t recommend them more.
If I could give more than five stars, I would.
Aydan and the team are fantastic. The community is welcoming, supportive, and genuinely helpful. Having worked in the broadband industry myself before changing careers, it’s refreshing to see something truly innovative, well-priced, and customer-focused enter the market.
I recommend them to all my friends and family, and to anyone even considering switching broadband or mobile — especially now they offer SIMs too.
I genuinely can’t understand the one-star reviews. My experience, and that of many others I know, has been nothing short of excellent from day one.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Thank you so much for this incredible review - it really means the world to us, especially coming from someone with industry experience. Knowing that you can see the difference we're trying to make is hugely motivating for the whole team.
Thank you for the shout out! LOOK MUM I MADE IT!
We're so glad you made the switch from BT and that it's been a great experience from day one. And thanks for spreading the word to friends and family - that kind of personal recommendation is honestly the best compliment we can get.
Here's to plenty more ahead - and if you ever need anything, you know where to find us!
- Aydan
Super responsive service
Super responsive at sorting post sign up technical issue and then a billing issue. When I joined my checks did not indicate I would need a new ONT as was on 2gb with previous provider but upon install it was found I would actually need a better ONT. I used the discord and had a response within minutes and an appointment was booked and all fixed within a few days. On my first bill it had a charge for install but this was incorrect. Again a simple no hassle message on the discord and was fixed in no time. You join a company like this and pay a little more than the big ones for the customer service. This sort of service is what makes them different. That and awesome speeds. If they keep up this level of 1:1 service as they grow you should not hesitate to join,
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Really appreciate you taking the time to leave this, thank you.
Glad the team was able to jump on both the technical and billing side quickly and get everything sorted without any hassle. Things like the ONT upgrade can sometimes come up during install, so it’s good to hear that was handled smoothly and kept moving.
We put a lot into making sure support stays responsive and personal, so it means a lot to hear that’s coming through. And really appreciate the shout on the speeds too.
Thanks for being with us and for the kind words - it means a lot 🙌
- Aydan
Great ISP that cares
Great ISP that cares about their customers and the technical side of things. Had to contact support once for a minor issue and received an answer within minutes and it was resolved straight away.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Really appreciate this, thank you.
Glad the support team was able to get that sorted quickly - that’s exactly how it should be. We put a big focus on both the technical side and actually being there when people need help.
Thanks for choosing Olilo and for the kind words 🙌
- Aydan
Absolutely fantastic ISP
Absolutely fantastic ISP, a breath of fresh air to speak with people who know what they are doing.
Seamless service and their switch to DHCP was painless.
They've been very quick to answer all my questions in detail in discord, no matter how technical.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Really appreciate this, thank you.
Glad the switch to DHCP was smooth and that everything’s been running seamlessly since. We try to make sure the team can handle the more technical questions properly, so it’s great to hear that’s coming through.
Thanks for being with us and for the kind words - it means a lot 🙌
- Aydan
Excellent
I swapped from Vodafone nearly a year ago, due to high ping and latency on their network. The move to Olilo was seamless, went without a hitch and the team were on hand for any support. My latency is now around 5-8ms compared to 20-30ms before.
Whenever I have had any questions, they have always been answered promptly either email or Discord. Literally can't fault them at all.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Really appreciate you taking the time to share this, thank you.
Glad the switch was smooth and that you’re seeing a big improvement in latency - that’s exactly the kind of difference we aim to deliver. Great to hear support’s been quick to help whenever you’ve needed it as well.
Thanks for being with us and for the kind words 🙌
- Aydan
Great service for gamers and people who…
Great service for gamers and people who just want a broadband service without any back end limitations. The way the internet should be !
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Really appreciate this, thank you.
That’s exactly the idea - a clean, reliable connection without unnecessary restrictions, whether you’re gaming or just using it day to day.
Glad it’s hitting the mark for you, and thanks for being part of it 🙌
- Aydan
From start this company has been great
From start this company has been great. Sign up was easy and transfer from my previous provider was only a few days. I get symmetrical 2.3 gig with no down time
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Really appreciate you sharing this, thank you.
Great to hear the signup and transfer went smoothly - we try to keep that as painless as possible. And 2.3 gig symmetrical with no downtime is exactly the kind of experience we’re aiming to deliver. One day faster when the flood gates open. Looking at you CityFibre 👀
Thanks for trusting us with your connection and for the kind words 🙌
- Aydan
Top dollar service from this company
Top dollar service from this company.
Low ping and full speeds round the clock...
Support is prob the best you'll come across✅
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Appreciate this a lot, thank you.
Glad the connection’s been running clean with low ping and consistent speeds - that’s exactly what we’re aiming for. And really nice to hear support’s standing out too, we take a lot of pride in that.
Thanks for being with us and for the kind words 🙌
- Aydan
Brilliant switch from Aquiss to Olilo
Brilliant switch from Aquiss to Olilo. All the suddenly the awful packet loss from Aquiss has disappear after migration completed.
Brilliant support from Olilo via discords.
You won't regret it. Wish I could have join this isp from the first place in January. But lucky me Martin from Aquiss has released me from contract so I moved to Olilo. No regrets.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Really appreciate this, thank you.
Great to hear the packet loss has cleared up and things are running how they should now - that’s exactly the experience we want everyone to have.
We’re glad the migration went smoothly and that the Discord support’s been helpful too. And honestly, glad you managed to get sorted and over to us in the end.
Appreciate you choosing Olilo and the kind words - it means a lot 🙌
- Aydan
Absolutely fantastic ISP - Unmatched support
Absolutely fantastic ISP, ignore all the 1 star reviews, these are just nonsense. Getting setup was ultra smooth and since then service has been completely seamless and I joined their discord where support is available 24/7. I had an issue at 9pm on a Saturday due to a power-cut and the issue was completely resolved by Sunday afternoon, I have never had an issue on a Saturday and fixed on a Sunday, the support is unmatched. The discord server is amazing, means you don’t have to sit on endless calls and the community is very helpful. The connection has been stable and perfect the whole time receiving the advertised speeds and Olilo is the only provider I’ve ever heard of thats offered mid contract price decreases. Top tier ISP.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Really appreciate you taking the time to leave this, genuinely means a lot.
Glad the setup was smooth and everything’s been running as it should since then. Sounds like the Discord and support team (think it was me) did their thing exactly how they’re meant to, especially jumping on something like that so quickly over a weekend - that’s exactly the level we aim for.
We also love that you’ve noticed the mid-contract price decreases - trying to do things a bit differently and keep it fair where we can.
Thanks again for the support, and for being part of the community 🙌
- Aydan
Onboarding with Olilo was very easy and…
Onboarding with Olilo was very easy and their team helped with getting the right OpenReach service. They worked around my schedule and the service was ready to use as soon as the engineer finished their install.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Hi there,
Thanks for sharing! Really glad the onboarding was smooooooth
It’s great to hear everything was ready to go as soon as the engineer finished - that’s exactly the seamless experience we aim for!
- Olilo
Olilo - Literally Broadband without the BS
In my eyes, Olilo know what they are doing - as they state, it's broadband without the BS which is a statement I can literally get along with! Staff are super friendly and they are there to answer any questions you may have. The community is an amazing place to get support with so many different things. It doesn't matter what level of "Geek" you may see yourself as, because the community and staff will always be willing to help you learn! From personal experience, my ONT (Optical Network Terminal) decided to just stop working 8 days after the install, and Aydan managed to get Cityfibre back out the next day to replace the ONT and get me back online - I don't think I would get that level of response anywhere else mind you! Communication is clear and I think it's certain to say that I have found THE internet service provider that blows the competition straight out the window!
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Hi there,
Wow - thanks so much for this! Really glad to hear you’re loving the “broadband without the BS” approach 😄
It’s awesome that the community and support have been helpful no matter your level of geekery - that’s exactly what we’re aiming for. And yep, getting your ONT sorted quickly is the kind of thing we take pride in, so we’re happy it made a difference.
Hearing that we’ve blown the competition out of the water? That’s the ultimate compliment. Thanks again for the support and for being part of the Olilo community!
- Olilo
Olilo is hands down the best ISP I’ve…
Olilo is hands down the best ISP I’ve ever used. Pings as low as 3ms, consistently fast speeds, and honestly, the biggest “problem” is that nothing ever goes wrong. It’s so reliable it actually gets a bit… boring. Imagine that. 😄
The community is fantastic, and the support on Discord is top-tier. I mean, how many ISPs let you casually chat with the owners?
Absolutely love it.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Hi there,
This might be the first time we’ve been called too reliable… we’ll take that 😄
Seriously though, really appreciate the kind words - it’s great to hear you’re enjoying the low latency and consistent speeds. That’s exactly what we aim for.
Also glad you’re enjoying the community and Discord - being accessible and actually talking to customers is a big part of what we’re about.
Thanks again for the support, we genuinely appreciate it 💙
- Olilo
Great ISP
Customer since May 2025.
Service has been faultless, very impressed with cityfibre since it became available at my address.
Pros/cons of a small ISP are all pros and no cons from my pov.
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Olilo
Hi there,
Really appreciate this - and thanks for being with us since May 2025!
Great to hear the service has been faultless, and that you’re enjoying the CityFibre connection as well. We like to think being a smaller ISP lets us do things a bit better (and we’re glad that’s coming across!).
Thanks again for the support - it means a lot.
- Olilo
Big respect for the transparency
Clear, honest, and genuinely customer-focused. Everything has been explained properly without confusion, which makes a real difference.
I’ve been with them since May 2025, so nearly 10 months now, and this level of transparency has been consistent the whole time.
Big respect for the way they handle things 👏
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olilo
Hi there,
Big respect right back at you - really appreciate you taking the time to share this.
Transparency is something we take seriously, so it’s great to hear that’s been consistent for you over the past 10 months. Keeping things clear and straightforward is exactly how we think it should be.
Thanks again for sticking with us and for the kind words - it genuinely means a lot.
- Olilo
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