Delivery service took 4 weeks to arrive leaving only 3-4 weeks to use the product before delivery Also the instruction need to be made clearer and step by step with pix from behind
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... Mehr ansehen
Product arrived as promised and within the delivery window stipulated although the end of it. Price as very good but website appeared to have same product at two very different prices. Could not fig... Mehr ansehen
The 2nd customer service officer was really great helpful and customer oriented than the 1st officer. Without her help, I don’t think I will purchase from your shop. Meanwhile, I tried the products a... Mehr ansehen
2,9
Akzeptabel
117 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 36 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Extremely bad company - MOLDY FOOD ITEMS
Extremely bad company. I ordered 3 loaves of Katz Gluten-Free Oat Bread and 1 pack of New Grains Gluten-Free Blueberry Bagels. After waiting 3 weeks (no expected shipping is given when you order), I am shocked to receive the items in such completely inedible condition. All 4 food items arrived moldy throughout. It is absolutely disgusting and unacceptable for food items to have been shipped in this condition. There is a foul smell coming from the bags. It is disgusting and unhygenic. The oat bread is also completely crumbled and wet. I am waiting for a response and demanding a full refund.
19. September 2022
Bewertung ohne vorherige Einladung
Antwort von NineLife Hong Kong
Hello,
We are sorry to hear the frustrating experience you had to face with one of our products and we really appreciate you for bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.
We have contacted you on your registered email ID and your issue has been resolved hence we hope that this isolated incident does not hamper your shopping experience with us.
Regards,
Akshay
NineLife
helpful staff
22. August 2022
Bewertung ohne vorherige Einladung
Awful experience
Awful experience, after one month without any updated re my order I wrote Cuatomer Service and they told me the item was having some delay but I they would sent it in some days, a week later my order was cancelled without previous notice and the reimbursement was below the amount charged.
Never again.
1. August 2022
Bewertung ohne vorherige Einladung
Antwort von NineLife Hong Kong
Hello,
We are sorry to hear that you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.
We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.
Regards,
Akshay
NineLife
I enjoyed this purchase very much
I enjoyed this purchase very much, as the whole thing was quick and tractable.
19. Juli 2022
Bewertung ohne vorherige Einladung
A good experience
A good experience. Delivery is slow but they make that clear and the shipping prices make it worth the wait. I will use this company for all my needs.
27. Juni 2022
Bewertung ohne vorherige Einladung
Good products and fast delivery.
27. Juni 2022
Bewertung ohne vorherige Einladung
The package was well packed
The package was well packed, though there were still a few pieces of cookies broken.
The package was delivered without notification. You wouldn't know it has arrived if you didn't track it yourself.
25. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von NineLife Hong Kong
Hi Julie,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance
Regards,
Swapnil
4 first aid kits..never arrived!!
Ordered 4 first aid kits. They were meant to be delivered within 7-10 days. After 2 weeks I chased, and was told to wait a further 2 weeks. Over 1 month after ordered I was told they were returned by the courier after an error!!! I don't believe this at all. Terrible service the whole time. Never use this company for any important products.
UPDATED - After receiving my refund I was emailed by Ninelife who had the cheek to request that I amend this review!! I couldn't believe the nerve...why would I amend this??...because they provided me with a refund for items I never received after waiting over 1 month for them...I don't think so...the experience is still the same. AVOID AT ALL COSTS!
FURTHER - I was contacted by Trustpilot asking for more information about this case as Ninelife wanted to know more about it or the review would be taken down....firstly Ninelife know all about it and its a further attempt by them to have this review taken down. I sent Trustpilot all the relevant information, and they did the right thing and verified this review. I wish Ninelife had put as much effort into my order as they have in trying to get this honest review removed.
20. Juni 2022
Antwort von NineLife Hong Kong
Hi Jonathan,
We confirm that we have processed your refund. It typically takes 1 week to process refunds. We acknowledge the issue at our end but do confirm that corrective actions have been taken to ensure that all refunds are processed in 1 week. I have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.
Regards,
Swapnil
Fast service
Fast service. When they were not able to obtain our initial selection they came up with an alternative quickly for us.
13. Juni 2022
Bewertung ohne vorherige Einladung
Their items are much overpriced
Their items are much overpriced. A pack of 3 Loho Pad Thai Sauce asks for HKD393 where I can buy a pack at HKD13 in the Java Road Market. Everything are overpriced. Watch out before you place your orders.
7. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von NineLife Hong Kong
Hello,
We completely understand your concern about the price. We would like to inform you that all the prices on our website involve various factors like demand and supply, customs charge, quality, etc and that's the reason our price differs from other local vendors. I have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.
Regards,
Swapnil
I came across this website during a…
I came across this website during a recent search for a product and I find their products grossly overpriced. I won't recommend buying here as there are other venues with much cheaper options.
20. Mai 2022
Bewertung ohne vorherige Einladung
Grouding Bedsheeet
Grouding Bedsheeet. Received it quickly and good quality.
20. Mai 2022
Bewertung ohne vorherige Einladung
It was a pleasant online shopping…
It was a pleasant online shopping experience
11. Mai 2022
Bewertung ohne vorherige Einladung
It was easy to order snd my grandson…
It was easy to order snd my grandson loves the chocolate vitamins. He is s very fussy eater so we are thrilled with this product
27. April 2022
Bewertung ohne vorherige Einladung
paella set
I ordered a paella set from Nine Life. They kept me updated about delivery and the set came well packaged. The set included the paella pan, paprika, olive oil, saffron, preserved peppers and rice. Basically you only have to add the fresh ingredients to make a delicious paella. Very happy with the purchase. I see that they also have some hard to get ingredients for other dishes. Will definitely buy from them again.
24. April 2022
Bewertung ohne vorherige Einladung
Found what I needed
Found what I needed, took some time to deliver, maybe due to the pandemic.
19. April 2022
Bewertung ohne vorherige Einladung
Fast handling and shipping
15. April 2022
Bewertung ohne vorherige Einladung
wonderful shopping experience
wonderful shopping experience. It's easy to make a order and I would prefer another one.
14. April 2022
Bewertung ohne vorherige Einladung
Very Happy Love Ninelife ❤️
The best online store for vitamins and supplements, fantastic range of products!
Accurate delivery tracking with sms and email notifications!
Fast international delivery (I'm based in Hong Kong)
Ordered many times from Ninelife and will continue to do so, experienced the same fantastic consistent service, Recommend 110%
❤️
12. April 2022
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.