NBA UK Bewertungen 97

Hopeless!!! Ordered a basketball shirt on Dec 8th for a Xmas present for my son. By Dec 23rd they hadn't even printed it. No email to inform us of a delay, the customer service emails were generic and told me absolutely nothing about my purchase. The worst company I've dealt with over Christmas. Now scrambling to find something else for him.

Ordered 17 days ago and still not arrived. I should have read all the reviews on here and not ordered from this company. Why on earth did they not send an email to say the item was not in stock -- in fact, not even printed yet ?

bonjour je souhaite faire un échange veste trop petite depuis plus de deux semaines et aucun retour par mail, pas possibilité de les joindre par téléphone. comment faire svp merci cordialement

Bonjour,

J’ai commandé un sweat des heat le 1/12, j ai bien reçu la confirmation de l’envoie avec le numéro de suivi. Pendant 2 semaines, aucune information sur le site de suivi, j ai donc contacté le transporteur Colis Privé qui m’a dit tous les jours que le colis arriverait demain. Résultat je reçois un mail m’indiquant que mon colis est retourné chez NBA UK sans aucune raison. Je n’aurai donc pas ma commande pour Noël et après avoir contacté NBA UK, ce n’est pas de leur faute si leur prestataire de livraison a pas fait son taff, il se décharge de toute responsabilité. Donc en résumé, j acheté chez eux je reçois rien et c’est pas de leur responsabilité. J’en suis là pour l’instant mais je m’inquiete maintenant pour le remboursement de ma commande. Franchement pas sérieux ! A éviter ...
Mickael

Been trying a week now to return an item as their return portal doesn't work at all. Sent various emails not a single reply. Phone line constantly engaged.
Shocking .

Awesome site.

Absolutely shocking customer service. Avoid, Avoid, Avoid! I ordered a Dallas Mavericks personalised Basketball kit, which knowing it was to be printed, I allowed time for the order to arrive. Outside estimate on the website was 23rd August (just over 3 weeks from when I placed order). When logging in online, the order kept just saying in progress. I emailed customer services twice with no response then found a phone number, only to be told the basketball vest was no longer in stock, this was despite the vest still showing as being in stock on their website. Prior to actually being able to get a response from the company, I lodged a refund request through PayPal and funnily enough the company responded to their email. I was originally told by customer services that they would process a refund for the vest then this changed within 24 hours because of the PayPal email! I told customer services how unhappy I was and that they were breaching trading standards seeing as that they couldn’t actually provide me with the goods I had paid for. One slight redeeming factor is that they sent me the shorts I had paid for express delivery and these arrived on time and well packaged, albeit late in comparison to when I placed the original order.

Virklig dårlig service!
Den bestillte vare kom ikke til tiden, de svarer ikke på mails til service, og når man ringer får man ikke mulighed for afbestille fordi “nu er de jo igang”, men de kan stædig ikke siger hvornår varen kommer.
Her køber jeg aldrig igen!!

Commande passée le 6 juillet et toujours pas livré (J ai été soit disant le 19 juillet).
J ai envoyé un mail pour savoir où en était ma commande. Je devais recevoir une réponse par mail sous 24 heures. J attends toujours. Ce site est une arnaque

ce site mérite 0 etoile ! J ai passé une commande le 14 juillet. J ai reçu un lien pour le suivi de livraison. Soi disant un transporteur s est présenté le 22 chez nous ce qui est faux car nous étions là. Le 23, le site indique que le produit a été livré ce qui est faux. J ai passé deux fois 12 minutes en attente sur leur ligne téléphonique. Je n ai eu personne. Donc j ai payé un article que je ne recevrai sans doute jamais et sans pouvoir contacter quiconque pour me faire rembourser. Leurs cgv sont illégales. Je vais contacter la dgccrf.

Do not buy from this website - Took weeks to dispatch the completely wrong item, which I then had to return at my own cost. Asked for a replacement but apparently have been given a refund instead, which I am yet to receive.

Used twice, thinking first time was probably just an honest error. My order didnt get processed for nearly three weeks, then postage took 2 weeks. Tried express post this time around and same experience. The NBA really need to investigate these guys as it is trarnishing their brand, much easier to buy fake stuff

Got suckered in to buying something from these guys again. This time I didn't expect anything to arrive within 7 days (more like 10). Currently trying to return a couple of items, but the portal doesn't work and their email support is abysmal - taking days to reply and not even recognising what you're asking for. The phone EVEN worse!
I'd give these guys a wide berth if you want something in a hurry or are unsure on sizing etc and need to make a return.
I love the nba, but these guys are terrible.

Une belle bande d'incompétents ! Pour prendre les sous, là il n'y a aucun soucis. Mais alors pour les rendre... N'essayez jamais de retourner une commande, avec eux ca semble impossible ! Le retour chez eux, pour un mini colis comprenant un tee shirt, et envoyé par la Poste, est facturé plus de 8€ ! Le même envoi, après avoir pesé mon colis et fait le test, me revient à 4,10€ à la poste, soit moitié moins ! Je leur demande donc si c'est possible de renvoyer par mes propres moyens, on me dit que oui, et on me donne une adresse... qui n'existe plus ! Le colis m'est donc revenu, et n'a jamais pu être livré. Conclusion pour les renvois : soit vous payez le prix fort via leur site, et on se demande où va la différence de prix entre ce qu'ils facturent et le prix de la Poste, soit vous renvoyez par vos propres moyens mais à une adresse qui n'existe plus... Ils sont totalement incapables de tenir un service client correctement ! Plus jamais chez eux

Overpriced clothing. Quailty is not even that good. They use Hermes postal company who just left my package in the communal area downstairs as i live in an apartment building. Courier dident even call me. This is the second time that has happened with nba eu. Not good enough.

Never had any problems with them. Delivery can be a little slow about 7 days rather than the advertised 2 but as I order well in advance that is not a problem.

TOP TIP.

LEAVE ITEMS IN YOUR BASKET FOR A FEW HOURS AT THE POINT OF PAYING AFTER THEY HAVE YOUR EMAIL ADDRESS.

AFTER A LITTLE WHILE THEY WILL SEND YOU AN EMAIL OFFERING YOU IN THE REGION OF 15% REDUCTION IN PRICE.

WORKS EVERY TIME FOR ME.

Its unacceptable joke. I won’t be buying anything from there anymore. NBA is great organisation, but that UK shop is employing hunch of amateurs. I have ordered few t-shirts from them through paypal. After few hours i realised that my payment was declined. At least its what their website said. Got in touch with customer service and they said i have to order it again and i wont be charged for first order. I have requested cancelation of my first one and ive been told that they cant do it as my payment was not authorised and i cant be charged for this. I made second order and this is a moment when nightmare started. Few days later i realised ive been charged for both orders so i have requested refund for first order. I have been told its gonna be shipped to me so i need to simply return it to get refund. I have received second order pretty quick, never seen first one.

Customer service was useless. Some folks were saying that i was not charged for it, some of them said i need to return items. I was going through e-mails and phone calls with them. Phone calls were usually ending up with customer sevice hanging up call. I was lucky enough to use my credit card on this so i got in touch with my bank and flagged it up with them. After 4 months of nba store uk constantly changing their mind every time when bank requested money back whole situation was sorted. Shame that NBA is using such incompetent people to run their marchendise shop in UK.

Terrible do not buy anything from this company. I bought a tracksuit for my son's birthday within two days the material was coming apart at the seams. I returned it only for them to send emails back and forth messing me around a month later I still haven't got a replacement or even the original tracksuit as they have now got it and I'm £90 out of pocket. I'm going to have to pursue this fraud case with my bank. DO NOT USE THIS COMPANY.

Tout d'abord je tiens à préciser que les articles que j'ai reçu sont très bons et que le service client - bien quand anglais à réussi à me répondre en français par mail mais que j'ai quand même du payer pour les contacter - quand j'ai commander mes articles on m'a notifier qu'il serait livré en recommandé, chose qu'il ne sait pas passer j'ai reçu m'a commande 22 jours plus tard mais bref... la vrai chose que je tiens à signaler c'est le fait que le site gonfle ses prix après que vous avez visité plusieurs fois les articles. certains qui était à 80€ sont monter à 100€ j'ai pu voir l'augmentation en accédant au site via une autre adresse IP.

Le 14 février 2018, j'ai commandé un maillot des Indiana Pacers, bleu et au nom d'Oladipo sur le site NBA Store Eu. Ce maillot était indiqué comme disponible.
Le 24 février, je reçois le maillot de couleur jaune, sans aucune explication. Je fais donc un mail au service client et il m'est répondu que le maillot bleu n'est plus disponible et ils m'ont donc envoyé le jaune sans demander mon avis et sans aucune explication !!!
Je manifeste mon mécontentement et ils me proposent l'aumône de 20% de réduction ou le retour, en recommandé exclusivement à mes frais évidemment.
Je pensais commander sur site sérieux, mais c'est tout le contraire. Leur pratiques commerciales bafouent les droits des consommateurs, c'est inacceptable et scandaleux .