I have already given 2 reviews of this , but it keeps reminding me! The product is appropriate for the purpose it specifies. But the company shipped the wrong colour twice, eventually got it right the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was advised by a dermatologist to use this after I lost my hair as a result of chemo. I think it's fantastic and have recommended it to lots of my friends. I can literally feel the extra small hairs... Mehr ansehen
Tried a few hair fibres over the years but Nanogen is definitely the best. Easy application and completely invisible. Highly recommended. Blends seamlessly.
Brilliant customer service! The service we recently received after a mix up with ordering (from our side) was fantastic. The team at Nanogen had the attention to detail to spot and query the error w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The Science of Thicker Hair. With over 20 years experience, we are proud to be the experts in hair fibres. Nanogen were the first to launch Hair Fibres in the UK and have a patented delivery system perfect for men and women suffering from hair loss. All purchases from Nanogen.com come with a 30 day money back guarantee.
Kontaktinformationen
730 Centennial Park, elstree, WD6 3SZ, Hertfordshire, Vereinigtes Königreich
- 02084582500
- hello@nanogen.com
- nanogen.com
4,4
Hervorragend
745 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
always fast reliable service
3. April 2026
Antwort von Nanogen
Thank you for the wonderful feedback! We're delighted to hear that you consistently receive fast, reliable service from our team.
We appreciate your business and look forward to serving you again soon!
Many thanks
Nanogen
Correct goods delivered in timely fadhion
Order delivered to correct address by excellent Evri local delivery guy and delivered just a couple of days after ordering. Goods are correct. Perfect.
2. April 2026
Antwort von Nanogen
Thank you so much for taking the time to share your feedback!
We are delighted to hear that your order was delivered quickly and that the goods were correct.
We especially appreciate you recognizing your local Evri delivery guy for their excellent service; we'll be sure to pass along your kind words.
It's great to know that everything was perfect for you!
Thank you again for your order. We look forward to serving you in the future.
Nanogen
Most of order missing
Ordered the thickening kit and only received the conditioner, they’ve not replied to my emails either
31. März 2026
Antwort von Nanogen
Thank you for your Trustpilot review. We sincerely apologize for the error with your recent order
We understand your frustration regarding the delay in our email response. Please accept our apologies, as this was due to the observance of Public Holidays. While we aim to respond to all emails within 24 business hours—which we achieved in this instance—we regret that our response time was not efficient enough for your satisfaction.
We are very sorry to hear that you only received the conditioner and were missing the other kit components. We want to confirm that your replacement order, which included an upgrade to the size of the fibres jar, should now have been received by you.
Your satisfaction remains our top priority, and we hope that the steps we have taken have provided you with a satisfactory resolution.
Please do not hesitate to contact us at hello@nanogen.com if you require any further assistance.
Many thanks,
Nanogen
Antwort von Nanogen
Thank you for the five-star review!
We're glad to hear you were happy with the quick delivery.
We appreciate your business!
Thanks again!
Claire
Tool kit is not useful and unable to…
Tool kit is not useful and unable to return the product
29. März 2026
Antwort von Nanogen
We appreciate you sharing your feedback regarding the tool kit, and we sincerely apologize that you found the product unhelpful and are experiencing difficulty with the return process. We understand your frustration and are committed to resolving this immediately.
Your input is invaluable to us, as it drives improvements in both our products and customer service.
We are dedicated to ensuring a satisfactory resolution, whether that is processing a refund or assisting you in finding an alternative product that better suits your needs. Please contact us at hello@nanogen.com so we can address your return issue right away.
We look forward to resolving this for you.
Many thanks,
Nanogen
I only received half of my order still…
I only received half of my order still waiting on the fibres still
7. März 2026
Antwort von Nanogen
Thank you for your review and recent order, we are sorry that this was received incomplete.
The replacement order, which we arranged on your behalf, should have reached you by now.
Please do not hesitate to contact us at hello@nanogen.com if you need any further assistance or have any questions.
Many thanks!
Nanogen
I suffer from scarring alopecia and I…
I suffer from scarring alopecia and I have tried hair fibres from other companies but hated the way they made my scalp feel so itchy and irritated. Nanogen fibres are definitely different. I have no irritation and they are so much better at disguising the areas where I have hair loss. I have fine hair which makes the alopecia more noticeable however Nanogen fibres definitely make my hair look thicker and I feel a little bit less self conscious about my condition. I am going to buy the applicator so I can direct the fibres to the areas I need it most. I was a bit sceptical about how good Nanogen fibres would be, but after trying them I would definitely recommend them.
11. März 2026
Antwort von Nanogen
Thank you so much for taking the time to share your experience, particularly as someone managing scarring alopecia.
We are truly delighted to hear that Nanogen Keratin Hair Fibres have made a noticeable difference for you—not just in concealing the areas of hair loss and making your fine hair look thicker, but most importantly, by providing a solution that is completely non-irritating. Our primary goal is to offer effective, high-quality products that users can wear all day with confidence and comfort.
We’re thrilled that you are planning to purchase the Nanogen Hair Fibre Applicator; it is excellent for precise application, especially for targeted areas.
Your feedback is invaluable and helps others who are skeptical or dealing with similar conditions make an informed choice. We are so glad we could help you feel "a little bit less self conscious."
Thank you again for your recommendation!
Nanogen
Great customer service from Claire.
Great customer service from Claire.
I had a problem with my order, but was quickly resolved and a free item was sent. Thank you
5. März 2026
Antwort von Nanogen
Thank you so much for taking the time to share your positive feedback, especially highlighting the great customer service you received from Claire! We are delighted to hear that she was able to quickly resolve the issue with your order.
It’s always our goal to ensure a smooth and satisfying experience, even when problems arise, and we’re glad the resolution met your expectations.
We will certainly pass your kind words on to Claire and the rest of the team.
We appreciate your business and look forward to serving you again soon.
Many thanks!
Nanogen
Excellent service
Excellent service, shampoo etc was dispatched quickly and all goods are nice to use
10. März 2026
Antwort von Nanogen
Hi Mrs Jones,
We're delighted you had an excellent experience with your order and appreciate the quick dispatch! We're glad you're enjoying the products, including the shampoo.
Your positive feedback motivates our team and confirms our commitment to high-quality goods and great service.
We hope to serve you again soon!
Many thanks
Nanogen
I brought the shampoo anpestvd the hair oil…
I brought the shampoo and the hair oil and the serum all very good I was so enprece,make the hair very soft and brilliant I will buy
again 💕💕💕💕
1. März 2026
Antwort von Nanogen
Hi Sandra,
We are thrilled to read your wonderful feedback! Thank you so much for taking the time to share your positive experience with the shampoo and serum.
Making your hair soft, thick, healthy and brilliant is exactly what we aim for, and we are so pleased that you're seeing such great results!
We look forward to welcoming you back for your next purchase.
Thank you again for being a valued customer!
Nanogen
Everything is fine
1. März 2026
Antwort von Nanogen
Hi Iryna,
We're happy to hear that "Everything is fine" with your recent experience. We aim for smooth and hassle-free service for all our customers, and your simple yet clear feedback is great to receive.
We appreciate you taking the time to leave a review and hope to welcome you back again soon.
Many thanks
Nanogen
Antwort von Nanogen
Hi Ryan,
Thank you so much for your fantastic 5-star review! We are delighted to hear that you love the product and that it's performing exactly as expected with minimal mess. Your feedback means a lot to us!
Many thanks
Nanogen
Fantastic what a great product and…
Fantastic what a great product and price would highly recommend
1. März 2026
Antwort von Nanogen
Hi Tracy,
Thank you so much for your fantastic review! We are thrilled to hear that you love the product and the price. Your recommendation means a great deal to our team!
Many thanks,
Nanogen
Quick delivery ,easy to order and…
Quick delivery ,easy to order and product as expected.
26. Februar 2026
Antwort von Nanogen
Hi Eileen,
Thank you for your fantastic five-star review! We're thrilled to hear that you found the ordering process easy, the delivery was quick, and the product met your expectations. Your positive feedback is greatly appreciated, and we look forward to serving you again soon!
Many thanks
Nanogen
GOOD SERVICE
5. März 2026
Antwort von Nanogen
Hi Mr Oldham,
Thank you so much for taking the time to leave us a 5-star review! We are delighted to hear that you experienced "GOOD SERVICE." Providing excellent support and a positive experience is our top priority, and we truly appreciate you recognizing our efforts. We look forward to serving you again soon!
Thanks again,
Nanogen
Easy to use and very effective
24. Februar 2026
Antwort von Nanogen
Hi Jean,
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you find our product "easy to use and very effective."
Your feedback confirms our success in providing a seamless and impactful experience..
We appreciate your business and look forward to continuing to serve you!
Thanks again
Nanogen
The product is totally amazing
The product is totally amazing, luxurious conditioner. Leaves hair soft and light on your hair.
27. Februar 2026
Antwort von Nanogen
We are so pleased to read that you're enjoying our Nanogen Conditioner. It really does support hair and scalp health. Great that you are seeing and feeling the results. Thank you for sharing your feedback.
Easy efficient ordering
It's so easy to order with Nanogen.
Delivery is always efficient and prompt, which is important.
It's also easy to order online.
2. März 2026
Antwort von Nanogen
Thank you for your review Christine. We're very pleased that you are happy with the service we provide and that you are enjoying your Nanogen orders.
After Evri failed to deliver
After Evri failed to deliver, a representative quickly reached out and arranged delivery with another courier. Product is very good.
18. Februar 2026
Antwort von Nanogen
Hi Anthony, thank you for sharing your feedback. We're very glad to hear that we were able to resolve your delivery issue and that you are enjoying your Nanogen order. When things go wrong with orders, we pride ourselves on being able to put them right, so it's great to hear that this was your experience. Thanks for your review.
Antwort von Nanogen
Thank you very much for your review. As hair thickening experts, it's always great to read that our Nanogen hair care is delivering as promised. We're so happy that your hair felt thicker - that's always our goal!
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