I have already given 2 reviews of this , but it keeps reminding me! The product is appropriate for the purpose it specifies. But the company shipped the wrong colour twice, eventually got it right the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was advised by a dermatologist to use this after I lost my hair as a result of chemo. I think it's fantastic and have recommended it to lots of my friends. I can literally feel the extra small hairs... Mehr ansehen
Tried a few hair fibres over the years but Nanogen is definitely the best. Easy application and completely invisible. Highly recommended. Blends seamlessly.
Brilliant customer service! The service we recently received after a mix up with ordering (from our side) was fantastic. The team at Nanogen had the attention to detail to spot and query the error w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The Science of Thicker Hair. With over 20 years experience, we are proud to be the experts in hair fibres. Nanogen were the first to launch Hair Fibres in the UK and have a patented delivery system perfect for men and women suffering from hair loss. All purchases from Nanogen.com come with a 30 day money back guarantee.
Kontaktinformationen
730 Centennial Park, elstree, WD6 3SZ, Hertfordshire, Vereinigtes Königreich
- 02084582500
- hello@nanogen.com
- nanogen.com
4,4
Hervorragend
745 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Nanogen
Hi Karen,
We are delighted to hear that your order was Delivered on time!
Thank you very much for taking the time to share your positive feedback. Ensuring timely delivery is a top priority for us, and we are glad that we met your expectations.
We look forward to serving you again soon!
The Nanogen Team
Antwort von Nanogen
Hi Florin,
Thank you for taking the time to share your positive experience.
It's wonderful to hear how happy you are with both the product and the service you received.
We appreciate your feedback, which highlights our team's ongoing commitment to high-quality products and exceptional service, which is our top priority.
Thank you again, and we hope to see you again soon!
The Nanogen Team
Thanks for the speedy replacement
Initially, Nanogen sent the wrong product, but as soon as I let them know, they sent out a replacement - the correct product, which arrived very quickly. Thanks for sorting this so promptly!
7. Mai 2026
Antwort von Nanogen
Hi SW,
Thank you so much for taking the time to share your feedback.
We are truly glad to hear that our team was able to quickly resolve the issue and deliver the correct replacement product to you. We sincerely apologise for the initial error in sending the wrong item.
We appreciate your understanding and thank you for being a valued Nanogen customer!
The Nanogen Team
Product excellent delivery good order…
Product excellent delivery good order straightforward.
28. April 2026
Antwort von Nanogen
Hi Josie,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot!
It means a lot to the team to hear that we're succeeding in our goal of making the entire customer journey, from browsing to receiving and enjoying your purchase, a positive one. Your feedback is truly valuable and confirms we are on the right track.
We appreciate your business and and hope to serve you again soon.
Thanks again!
The Nanogen Team
Antwort von Nanogen
Hi Brian,
Thank you for your 4-star Trustpilot review! We're delighted you find our product "Very good," confirming our efforts in delivering top-tier quality.
We appreciate your candid feedback regarding the price; we understand it is a key consideration. Our commitment to high-quality ingredients and production is reflected in this cost, as we aim to offer the best value without compromising on performance.
Many thanks
The Nanogen Team
Customer service is very good very…
Customer service is very good very efficient and helpful. I would recommend, If there’s one thing that I would say. I’m not particularly happy about is the Postal Service that they use on occasion to deliver for them,for me anyway they are quite good at losing my parcel, but them themselves I can recommend.
5. Mai 2026
Antwort von Nanogen
Hi Darren,
Thank you so much for taking the time to leave us a 5-star and for your kind words regarding our customer service team. Providing excellent service is our top priority.
We are very sorry for the frustration caused by the postal service issues. Your feedback on delivery is incredibly important, and we are constantly evaluating our logistics partners.
Please reach out directly via hello@nanogen.com to discuss alternative delivery options or enhanced tracking for you for your next order
We look forward to making sure your next delivery is seamless!
Thanks again for your wonderful recommendation and honest feedback.
The Nanogen Team
Fab company
Fab company. Had a small issue with my shade and they sent me another to mix for free. Great customer service
5. Mai 2026
Antwort von Nanogen
Hi Marie,
Thank you so much for taking the time to leave such a fantastic 5-star review!
We are delighted that you had a great experience with our customer service team. We understand that minor issues can occasionally occur, and our goal is always to resolve them swiftly, ensuring you achieve the perfect final result.
Your feedback means a lot to us.
Thanks again!
The Nanogen Team
The wrong colour fibres were delivered
The wrong colour fibres were delivered. I ordered black but received cinnamon.
2. Mai 2026
Antwort von Nanogen
Hi Eche,
Thank you for your valuable feedback
We sincerely apologise for the error with your original order. We hope that our customer care team have resolved this problem and you’re now enjoying the correct product you ordered.
Thank you again for your patience while we corrected this issue.
Best regards,
The Nanogen Team
Antwort von Nanogen
Hi Paul,
Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed our recent offer.
It's wonderful to know that our promotions are well-received.
We are always working on new and exciting offers, so please keep an eye on our upcoming emails and website!
We look forward to seeing you again soon.
The Nanogen Team
It's one of the best for me
2. April 2026
Antwort von Nanogen
Hi Deborah,
Thank you so much for taking the time to share your feedback!
We were delighted to read your review calling it "one of the best." This means a lot to our team and is exactly what we strive for.
We appreciate your support and look forward to serving you again soon!
Thanks again!
The Nanogen Team
Product amazing. Will definitely order again.
Ordering the product very easy and I was kept up to date with the status of my order. I was told exactly when it would be delivered and that was spot on.
Very happy with my product. The results are amazing.
29. April 2026
Antwort von Nanogen
Hi Mrs Dickinson,
Thank you so much for taking the time to leave such a wonderful review!
It is fantastic to hear that the ordering process was easy for you and that our updates regarding your order status and delivery timing were both accurate and helpful. Our aim is to ensure a smooth, timely delivery, and your comments confirm we are successfully achieving that.
The most gratifying part of your review is knowing you are "very happy with your product" and that the "results are amazing." That is truly the highest compliment we can receive.
We hope to see you again soon!
Best wishes,
The Nanogen Team
I ordered 2 items but only received the…
I ordered 2 items but only received the 1! Delivered by EVRI to my door, package stated 1 x 1 item so not their fault! I have sent the company 3 emails but as yet I have not received a reply.
24. April 2026
Antwort von Nanogen
Hi Michelle,
Thank you for your valuable feedback
We sincerely apologise for the error with your original order. We hope you have now received and are enjoying your replacement products.
We are sorry for the perceived delay in our response. Our customer service team aims to respond to all emails promptly, but in this instance, your email was received late on the Friday before a bank holiday, which unfortunately caused a delay.
Best regards,
The Nanogen Team
Order received but nor tried it yet
24. April 2026
Antwort von Nanogen
Hi Irene,
Thank you so much for taking the time to leave us a 3-star review regarding your recent order, even though you haven't had a chance to try it out yet!
We hope you enjoy your product when you do get a chance to use it. Please don't hesitate to let us know if you have any questions or feedback once you've had a chance to try it out. We always love hearing what our customers think!
Thanks again for your support.
The Nanogen Team
It’s good to have the product which…
It’s good to have the product which came on time thank you
4. April 2026
Antwort von Nanogen
Hi Gurcharan,
Thank you so much for taking the time to share your feedback!
We are delighted to hear that you are happy with the product and that it arrived on time. Ensuring a smooth and prompt delivery is a priority for us, and your positive comment is greatly appreciated by the whole team.
Thanks again!
The Nanogen Team
Antwort von Nanogen
Hi Susan,
Thank you for your glowing 5-star review!
It's rewarding to hear about your positive experience, especially noting our "Excellent customer service" and that our "Product does what it says."
Your invaluable feedback confirms we are meeting our goal of ensuring a positive experience for every customer. We truly appreciate you sharing your satisfaction.
Thanks again for choosing us and for your kind words.
The Nanogen Team
Extremely poor delivery service
Extremely poor delivery service. Not streamlined at all. Company is using an Evri x Whistl integration and its complete rubbish ordered over a week ago and tracking shows still not out for delivery. Would never have ordered if knew this. I will be cancelling my order and ordering elsewhere.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nanogen
Hi Laura,
Thank you for your feedback, and our sincerest apologies for the unacceptable delay and poor tracking information with your recent order. We are truly sorry this negative delivery experience has led you to consider ordering elsewhere, as we highly value your business.
We want to resolve this immediately. Please contact us at hello@nanogen so we can investigate this directly with Evri/whistle and provide an immediate resolution. We look forward to hearing from you and hope to quickly restore your confidence in us.
Many thanks,
The Nanogen Team
Menopause hair
I haven’t used anything like this in my hair before . I have been loosing my hair since menopause and this covers it and makes my hair look full again.
24. Februar 2026
Antwort von Nanogen
Hi Wendy,
Thank you for your wonderful feedback on our product!
We are delighted that Nanogen is helping you manage hair thinning associated with menopause. Your comment that it "covers it and makes my hair look full again" confirms we are achieving our goal of helping customers feel happier and more confident.
We hope you continue to love the results.
The Nanogen Team
My order was partially delivered and it…
My order was partially delivered and it took me 2-3 emails before I received a response to my email. And please do not use Evri their service is not great.
6. April 2026
Antwort von Nanogen
Thank you for your review, we take all feedback seriously and are very sorry that we failed to provide you with the prompt and efficient service you deserve, especially concerning your missing items.
We have reviewed our customer service protocols to ensure that emails, particularly those related to delivery issues, are addressed quickly. We note that you did receive a response to your initial email within 24 hours.
Regarding your delivery, we have processed a replacement order, and your missing items should now have been received.
We also acknowledge your strong concerns regarding our use of Evri for delivery. We sincerely apologize that their service did not meet your expectations. Customer satisfaction, from purchase to final delivery, is paramount. We are currently evaluating all our shipping partners based on customer feedback, and your input is invaluable as we work to improve the overall delivery experience.
Should you have any further questions or require more information, please do not hesitate to email us at hello@nanogen.com. We would be very happy to help.
Thanks again!
Nanogen
Antwort von Nanogen
Thank you so much for taking the time to leave this wonderful review!
We are absolutely thrilled to hear that you love the product and that it's working so well for you. Your satisfaction is our top priority, and feedback like this truly motivates our team.
We appreciate your support!
Many thanks!
Nanogen
Antwort von Nanogen
Thank you for your review and recent order, we are sorry that this was received incomplete.
The replacement order, which includes an upgrade to a larger product size, should have reached you by now.
Please do not hesitate to contact us at hello@nanogen.com if you need any further assistance or have any questions.
Many thanks!
Nanogen
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