Mweb Bewertungen 522

Worst customer service at all levels excluding at receiving your hard earned money

Disgusting Service Experience

After being on hold for two hours, I finally reached technical support, only to have the call cut off because I asked the consultant to wait briefly while I received an OTP from my manager.

This is not customer service — it is disrespectful and unacceptable. No customer should be treated this way after waiting so long for help.

I am extremely dissatisfied and shocked at the lack of professionalism shown.

Customer support is very rude unpaient and doesn't explain to the costomer well and they false advertising their prices at the start looks like the price is good but at the end we paid almost double the amount

Phoning support service takes 2 hours. Eventually when you reach support service all they do is say reboot the modem. They refuse to come out to your property. Cancelling the service is also not possible.

I have been waiting longer than 90 min for Mweb support number (0877000777) to report an mail issue , the worst service i have had waiting on any ISP in South Africa.

Poor customer support. Unreachable when you need technical assistance. You are directed to live chat with agents and you wait forever and the agent is not available. When you call them, you get a message that you are caller number 40. They must just close down the company. There's no value for customers money.

If l could give them 0 stars l would, l was initially told they cover my area. I am sitting here at home expecting a delivery of my order router, when l call for an update for my delivery l am now told that’s it’s cancelled because they no longer cover my area.

We transferred the domain ireflect.co.za away from MWEB to another registrar in August 2024.
MWEB’s own Domain Support team confirmed in writing that the transfer ticket was received and accepted, and the transfer can be independently verified via public WHOIS records.

Despite this, MWEB continues to deduct payments from our account long after the domain was no longer under their management.

The process itself was unnecessarily complex and drawn out, involving:

Repeated requests for documentation already supplied

Conflicting instructions between departments (domains vs cancellations)

Long response times and lack of clear ownership

A requirement to “cancel” a service that had already been successfully transferred

Even after written confirmation of the transfer, billing was not stopped automatically, which is unacceptable.

This experience reflects poor internal coordination, weak post-transfer controls, and inadequate billing governance. Customers should not have to chase a provider to stop charging for services they no longer provide.

I would strongly advise anyone transferring domains away from MWEB to monitor their billing closely and not assume the process is complete, even after written confirmation.

I have been with MWEB for just over a month and my experience has been nothing but frustrating from the start.

When signing up, I was told I would only need to pay a R250 processing fee, which I did without hesitation. I was also clearly informed that my first monthly payment would only be debited in January, which is the main reason I agreed to the service. At no point was pro rata billing mentioned or explained to me. Despite this, I was later billed both a pro rata amount and the January fee, which I was completely unprepared for, as this was never discussed.

From day one, I have also experienced Wi-Fi signal issues, and despite reporting this, no one has assisted me at all. I essentially received this service under false pretences, paying for something that has not worked properly since installation.

To make matters worse, I contacted the sales department and specifically asked for my debit order to be cancelled, as my salary is paid later in the month. I was explicitly told by a sales agent that this was not a problem, that the debit order was cancelled, and that I could make EFT payments monthly once I had been paid.

However, when checking my statement, I saw I suddenly owed R514, even though my normal monthly fee is R418. When I queried this, I was told the additional amount was due to a missed debit order — the same debit order I was told had been cancelled. I was then informed that cancelling the debit order was apparently “not possible,” which clearly means I was lied to and simply told what I wanted to hear.

I then asked to be put through to someone in the billing department who could actually assist me, as once again I had been misled. Instead of being transferred or helped, I was simply told to lodge a complaint, which felt like a way to avoid taking responsibility rather than resolving the issue.

Overall, the customer service has been extremely poor, communication has been misleading, and billing has been handled dishonestly. This has been a stressful and disappointing experience, and I would not recommend MWEB based on the lack of transparency and accountability I’ve experienced.

Very bad service. Not giving feedback on orders, No assistance holding on for operator that never picks up or just disconnect the call

Terible provider

Always latency no feedback several complains logged

Evotel & mweb i will never recomend these 2 just terible

Your company is by far, the worst to contact. Nobody responds, but you are quick to take money from us users, and quick to cut services off when payment is not made.

My debit date is set for the 15th of every month. Its way past that and the debit was still not taken. The issue I have now is that the funds are no longer available, which is no fault of my own (and he funds were there, as it usually is). I never paid late, and I don't want this to be a habit where you do not take my money, and then I have to sit with penalties.

I have been on the live chat for over 20 minutes with no response. A few days ago, I was on there almost the entire day and nobody responded. When I call, the phone gets dropped mid introduction, yet we have to pay prices that are out of this world. Get your act together.

Moments, later, Zandile from your Billing team responds, and gives me the worst service ever, and I have screenshots to provide it. The amount of time the agent takes to respond to me, and also ignoring my questions, are pathetic for a lack of a better word. I will be posting these on social media if nothing is done to my satisfaction.

Hi

Chandré Coetzee here.
I've been without internet for 3 days.
I've been in the chat for days in and out of the chat. No one answers. You guys answer on chat once every 3 or 4 days.
Same thing with the calls. I call in, I have to use R200 airtime because im waiting that long on the line.
And you can say you have high volume calls, yes you guys do because the service you give customers is shit.
If the service you guys were providing for customers were sufficient, you would not be getting high volume calls.

Today I finally got through to someone in the technical department and he assisted. But when I asked him why the account was suspended, he said that you guys don't know.
What shit is that ?

How and why do you not know why an account was suspended if the account IS PAID IN FULL.

I want answers, concrete answers and I want someone in higher authority to reach out to me ASAP.
Or I'll be sending in a complaint email everyday.
You guys will be sick of me.
And I will not hesitate to leave one stars on all platforms adding on to the millions of one stars you guys already have.

Regards.

If I could rate them -0.0, I would. There customer support experience is beyond horrifying, it equates to robbery of my precious time, telephone billing expense, loss of income, due to their inability to fix their hosting platform, which I am paying for, but is not operable.....I think I should bill them, don't you agree??

I simply cannot get hold of their support team. I have waited on the phone for so long my airtime ran out. I have tried their online chatbot. Its pointless. its like nobody is manning any support lines.

The actual product is OK - but pricy. However (as always with these businesses) its the backup and support that lets you down.

Terrible live support. On hold for hours and nothing

Beware of Mweb.

Whenever you try to cancel you will wait a minimum of 40min for their retention department to answer, just for them to put the phone down in your ear.

The live chat will also keep telling you an agent is on their way for a minimum of 3 hours. Absolutely terrible service.

Once you have signed anything they will not allow you to cancel. They use an old trick in the book, don't provide any service once a cancellation has been mentioned.

Especially with elderly people they do this.

MWEB is The worst of the worst! None existing service! waiting for more than 2 hours! Just a pile of s***t ---> and this as****ls charge 999R cancellation fees. screw you MWEB!

Hated the three hour wait time! So absolutely unacceptable! Please hire more staff. The three star rating is because Mr Abu Bakr redeemed Mweb by getting me connected in less than ten minutes. I hope this man gets the raise he deserves because Mweb was about to lose a customer who’s been with them for years!

Absolutely terrible customer service. The only way to contact Mweb is via their helpline or live chat—both are a waste of time. You sit on hold until your airtime runs out, deal with rude agents, or wait on chat until it eventually disconnects you. Completely unacceptable service. Hard to believe this company is still operating.