Ordered 2 pairs of scrufs work trousers 36 " waist, couldn't get them past my knees, when trying to put them on , I have brought these trousers before from B&Q ,and fit me fine , these are cheap Chi... Mehr ansehen
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Das sagen Bewerter
Avoid at all costs... * Ordered batteries months ago. * Multiple attempts to contact them via phone, WhatsApp, and email were largely ignored. * Received a call eventually saying they had no sto... Mehr ansehen
Placed an order on the 6th may 2026 which did not arrive.I tried to contact them by phone had no luck. Eventually I received a WhatsApp message saying the phone lines are down due to scheduled main... Mehr ansehen
Needed a hedge trimmer and Monkey Tools were the only supplier that held stock in store. All the other only offer next day delivery at best. The service was fast and easy. Texting directly with a r... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Monkey Tools, your one-stop hardware store for all your needs! We are located at 5, Broadway Buildings, Boston Rd, in the heart of London W7. We are a point of interest for all those who need top-quality hardware tools for their household or business needs. At Monkey Tools, we understand the importance of having reliable and durable hardware equipment for both DIY projects and other professional endeavors. With a wide range of products and services, we are dedicated to fulfilling your every hardware demand. Our establishment boasts a vast collection of hardware tools, ranging from hand tools to power tools, garden tools, electrical equipment, plumbing supplies, and much more. Whether you're simply looking for that odd screwdriver or need a unique and specialized tool for a particular project, we have it all. Our store is committed to providing the best customer service, and our knowledgeable and experienced staff will help you find the perfect tool for your project. With exceptional product support and after-sales services, you can be assured that your purchase from us will last a lifetime. As a landmark hardware store and point of interest in London W7, we take pride in being a trusted provider of hardware tools, accessories, and equipment. Our commitment to quality, value, and exceptional customer service is the hallmark of our establishment. We warmly invite you to experience the Monkey Tools difference today!
Kontaktinformationen
5 Broadway Buildings, Boston Road,, W7 3TT, Ealing, Vereinigtes Königreich
- 0207 126 8482
- support@monkeytools.co.uk
- monkeytools.co.uk
2,5
Mangelhaft
101 Bewertungen
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Das haben sich andere Leute angesehen
I brought an Christmas outdoor presents…
I brought some Christmas outdoor presents from this company as they were out of stock everywhere else, i was very wary of this company due to alot if bad reviews. I had no problems at all, my item came before expected and I'll definitely buy again from here 😁
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von MonkeyTools
Hi Leanne,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your Christmas outdoor presents arrived promptly and exceeded your expectations.
We understand that there were concerns due to previous bad reviews, and we're grateful for the opportunity to have provided you with a positive shopping experience. Your satisfaction is our utmost priority, and we're delighted to have been able to meet your needs.
We truly appreciate your trust in us and your willingness to give us a chance. Your satisfaction and confidence mean the world to us, and we're committed to maintaining the highest standards of service for all our customers.
Should you ever need anything in the future or have any questions, please don't hesitate to reach out to us. We're here to help, and we look forward to serving you again soon!
Thank you once again for choosing us and for your kind words. They truly mean a lot to our team.
Best regards,
MonkeyTools Team
Great stuff and really good on price
14. Dezember 2023
Bewertung ohne vorherige Einladung
Highly recommend
13. Dezember 2023
Bewertung ohne vorherige Einladung
Wonderful product
22. Dezember 2022
Bewertung ohne vorherige Einladung
Amazing product.
Highly recommended, useful and great product.
16. Dezember 2022
Bewertung ohne vorherige Einladung
Amazing products
Amazing products. Highly recommended
30. Dezember 2022
Bewertung ohne vorherige Einladung
For me they have been really good
For me they have been really good, ordered stuff for my repairing shop. Their delivery time is good.
8. August 2023
Bewertung ohne vorherige Einladung
Quality Stuff and arrived on time.
11. Dezember 2023
Bewertung ohne vorherige Einladung
I ordered a few different tools from…
I ordered a few different tools from ‘Monkey Tools’ and was given quality service! My order was delivered on time + I had a few questions which was answered by there team instantly.
All the tools are good quality and listed at a very reasonable price, I highly recommend ordering from here
12. Dezember 2023
Bewertung ohne vorherige Einladung
DO NOT USE - JUST OUT TO CON YOU
Following feedback reply. Sent all my details to them on email address supplied. 10 days later still no response. COMPLETE CON AND ALSO LIARS! DO NOT USE. Original feedback was - Did not receive order - refused to answer emails. Chat bot supposedly looking into. Cannot get product or money back. Complete con DO NOT USE
13. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von MonkeyTools
Hi Kay,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
CONFIRMATION OF ITEM NOT RETURNED UNDER WARRANTY
CONFIRMATION OF ITEM RETURNED TO SALES PERSON OF MONKEY TOOLS LLC FOR WARRANTY CHECK UP, IT HAS BEEN PAST 5 MONTH AGO OR MORE AND NO RESPONSE WHATSOEVER. IT IS LIKELY UNPROFESSIONAL THAT WE AS LOYAL CUSTOMER TO YOU ALL HAVE TO ENDURE THIS TYPE OF MATTER. CALLS AFTER CALLS AND EMAILS BUT NO RESPONSE AS TO MY BOOST JUMPSTART. AND IF WE DID GET LUCKY WITH AN ANSWER CALL, ALL WE GOT WAS I HAD TO SEND IT BACK AND HAVE NO ETA. I WILL NOT RECOMMEND THIS BUSINESS TO NO ONE. MONEY WAISTED AND THEY HAVE NO CARE OF THERE CUSTOMERS.
6. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von MonkeyTools
Hi RPM BODYSHOP,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Great Black Friday deals
Great Black Friday deals. I managed to pick up a drill set for nearly half the normal price. Fast delivery and we had been given a tracking number which was nice. DPD left the parcel under the canopy roof which leaked in heavy rain so the parcel got wet but contents were OK. No note was left in the letter box
20. November 2023
Bewertung ohne vorherige Einladung
Fantastic service
Fantastic service. My item was dispatched very quickly and I received my item today. There was one item in my order thar I will have to wait for but I was told quickly. I will definitely buy from monkey tools if I need anymore items for my home
28. November 2023
Bewertung ohne vorherige Einladung
Not one star
Regret cannot recommend this company. Order not delivered and despite many calls and also e-mails, no response. I am particularly annoyed as I paid extra for next day delivery.
25. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von MonkeyTools
Hi D. Reeve,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Happy customer
Friendly, efficient and fast response rate. Will do more business in the future!
Thanks guys
24. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von MonkeyTools
Dear Boasty Merchant,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team and that we were able to assist you promptly and efficiently.
At MonkeyTools, we strive to provide excellent service to all our customers, and it's wonderful to hear that we met your expectations. We truly value your feedback and look forward to the opportunity to serve you again in the future.
If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing MonkeyTools. We can't wait to do business with you again!
Warm regards,
MonkeyTools Team
Zero rounded up to one star
Zero rounded up to one star. Never received the item ordered. Never received a reply to my email requesting information about when I would receive it or the possibility of a refund. No delivery was attempted as I have full CCTV access to the shipping address. I still receive promotional emails asking me to place further orders. Strangely I have not been tempted.
2. September 2023
Antwort von MonkeyTools
Hi Buzznox,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Be Wary of This Companies Delivery Problems
Be wary of this company, Your item may not be dispached until you chase, chase and chase again.
They appear to have sporadic problems with their wearhouse, and choice of postal company (DPD).
If you ask for a refund due to non delivery they will then say very sorry package will be dispached today, along with a FREE gift as an oppology.
Your item will then arrive, but the FREE gift may be then be delayed (DPD), and you need to chase again.
Also you will get a £5 voucher for registering that you can use on your first purchase. The voucher code may not be accepted, a technical issue I believe. You will have to chase for a code that actually works.
Don't bother trying to call the support number. It's an unmanned phone.
They will also stop responding to you completely once they have dispached your order, due to your emails going into their spam folder, hmm.
Good job I only bought a Makita item from them as they are fantastic with their curtomer support.
I did eventually receive my drill, and FREE gift and they have said they will send me another £5 voucher code.
All these issues could easily have been avoided.
16. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von MonkeyTools
Hi Graham,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Answer your emails…
Placed an order online for an Fireangel HT-630 Heat Alarm as a like for like replacement for my elderly grandmother. On arrival I opened the package to find I had received an FA6720–R Heat Alarm. Tried phoning there customer care and sending email enquiring if this had been an error or if the heat alarm sent was a newer version of item ordered. Still no reply after 4days?? Made general enquiry at my local hardware store and they have reassured me the item sent is fit for the purpose purchased for. Would have been nice to have had some sort of communication from retailer from whom I purchased the item
30. August 2023
Bewertung ohne vorherige Einladung
Antwort von MonkeyTools
Dear Fiona,
We're sincerely sorry for the inconvenience and frustration you've experienced regarding your recent order of the Fireangel HT-630 Heat Alarm. We understand the importance of receiving the correct item, especially when it's intended for the safety and well-being of your grandmother.
We apologize for any confusion caused by receiving the FA6720–R Heat Alarm instead. Your inquiry regarding whether this was an error or a newer version of the item ordered should have been addressed promptly, and we regret that you haven't received a response from our customer care team.
We want to assure you that we take your concerns seriously and are actively investigating the matter to ensure that such errors are rectified and communication lapses are addressed. While we're pleased to hear that your local hardware store has confirmed the suitability of the received item for its intended purpose, we understand the importance of timely and transparent communication from us.
Please accept our sincerest apologies for the lack of communication and any inconvenience caused. We appreciate your patience and understanding as we work to resolve this matter promptly.
If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly at aftersales@monkeytools.co.uk. We're committed to making this right for you.
Thank you for bringing this to our attention, and we hope to regain your trust in our services.
Warm regards,
MonkeyTools Team
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