Ordered 2 pairs of scrufs work trousers 36 " waist, couldn't get them past my knees, when trying to put them on , I have brought these trousers before from B&Q ,and fit me fine , these are cheap Chi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Avoid at all costs... * Ordered batteries months ago. * Multiple attempts to contact them via phone, WhatsApp, and email were largely ignored. * Received a call eventually saying they had no sto... Mehr ansehen
Placed an order on the 6th may 2026 which did not arrive.I tried to contact them by phone had no luck. Eventually I received a WhatsApp message saying the phone lines are down due to scheduled main... Mehr ansehen
Needed a hedge trimmer and Monkey Tools were the only supplier that held stock in store. All the other only offer next day delivery at best. The service was fast and easy. Texting directly with a r... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Monkey Tools, your one-stop hardware store for all your needs! We are located at 5, Broadway Buildings, Boston Rd, in the heart of London W7. We are a point of interest for all those who need top-quality hardware tools for their household or business needs. At Monkey Tools, we understand the importance of having reliable and durable hardware equipment for both DIY projects and other professional endeavors. With a wide range of products and services, we are dedicated to fulfilling your every hardware demand. Our establishment boasts a vast collection of hardware tools, ranging from hand tools to power tools, garden tools, electrical equipment, plumbing supplies, and much more. Whether you're simply looking for that odd screwdriver or need a unique and specialized tool for a particular project, we have it all. Our store is committed to providing the best customer service, and our knowledgeable and experienced staff will help you find the perfect tool for your project. With exceptional product support and after-sales services, you can be assured that your purchase from us will last a lifetime. As a landmark hardware store and point of interest in London W7, we take pride in being a trusted provider of hardware tools, accessories, and equipment. Our commitment to quality, value, and exceptional customer service is the hallmark of our establishment. We warmly invite you to experience the Monkey Tools difference today!
Kontaktinformationen
5 Broadway Buildings, Boston Road,, W7 3TT, Ealing, Vereinigtes Königreich
- 0207 126 8482
- support@monkeytools.co.uk
- monkeytools.co.uk
2,5
Mangelhaft
101 Bewertungen
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Das haben sich andere Leute angesehen
I think this is a scam
Not sure what's going on with this company. Maybe a scam.
Definitely don't waste your time
Placed an order. Never heard anything for 7 days. Battled to get through to someone , managed one what's app message.
Got my bank involved got an update saying my order has been refunded. Will wait and see if the money comes back.
7. November 2024
Bewertung ohne vorherige Einladung
Extremely Poor Service
We placed our order on the 24th of October, received an email to say the order was being processed and that it would be dispatched 29th-31st of October. I received an email this morning to say that my payment was being refunded, no apology, no explanation as to why my order was being cancelled, just that it could take 10 days for my payment to be refunded.
Poor Communication, and extremely poor customer service I will not be using this company again
31. Oktober 2024
Bewertung ohne vorherige Einladung
So happy with my items
So happy with my items, delivery was super quick and they kept me updated at every stage. Thank you!!
29. Oktober 2024
Bewertung ohne vorherige Einladung
Kieran was very helpful in helping me…
Kieran was very helpful in helping me pick the perfect drill set! All I can say is that if I had to speak to someone at monkey tools again it would only ever be Kieran! Thank you!
14. Oktober 2024
Bewertung ohne vorherige Einladung
Great customer service
Ordered my son’s work uniform and some speakers from these guys and everything arrived perfectly. Spoke to customer service as I had a lot of questions about the speakers and they were very polite and helped answer all my questions. Will definitely be ordering again thanks.
27. September 2024
Bewertung ohne vorherige Einladung
Unfortunately my order was lost by the…
Unfortunately my order was lost by the post office, but this was not Monkey Tools fault. Once I found the best way to contact them (by WhatsApp, not email or phone), the refunded the full amount within 5 days. Their pricing is great, and they're friendly, but communications need improving..
17. September 2024
Bewertung ohne vorherige Einladung
Tool Storage
Was looking for a tool storage solution for my husbands 30th birthday. The customer service team really helped me out with picking the perfect products and were super patient with all the questions I had. A very easy experience for someone who doesn't know much about tools, would definitely order again!
16. September 2024
Bewertung ohne vorherige Einladung
Thankyou kieran
Thanks Keeran after a short phone call my makita vacuum arrived this morning very pleased thanks kevin
13. September 2024
Bewertung ohne vorherige Einladung
Very good support team
Very good support team, answered my question in less than 5 mins. Tools came fast and no tools were damaged or anything
12. September 2024
Bewertung ohne vorherige Einladung
Fast delivery
Fast delivery, great communication and competitive pricing.
The after sales help is also prompt, all in all a great experience.
2. September 2024
Bewertung ohne vorherige Einladung
Brilliant service
Brilliant service. Great price and strimmer arrived a few days within date given. Full tracking information given throughout. Product well packaged. I cannot fault this company and would definitely recommend.
29. August 2024
Bewertung ohne vorherige Einladung
Great experience from start to finish
Great experience from start to finish. Fantastic price and very good customer service. Would use again. Recommended.
24. August 2024
Bewertung ohne vorherige Einladung
Useless, ammeter business
Placed an order on 16 August for a Google Doorbell (£129). On Monday 19 August, I receive an order cancelation email, stating I will be refunded for the order and it may take up to 10 days for this to reach my account. No reason is given for the cancelation or apology given.
I check their website to check if I can order the product again and see that they still have it in stock, but the price is now £179.
Completely amateurish business that really goes out of its way to frustrate customers - this was my first time shopping with them and will definitely be my last.
19. August 2024
Bewertung ohne vorherige Einladung
Antwort von MonkeyTools
Dear Adam,
We hope this message finds you well.
We recently came across your review and wanted to address your concerns directly. First and foremost, I would like to sincerely apologise for any inconvenience you’ve experienced with your recent order.
Unfortunately, Royal Mail lost your package in transit, and we are currently out of stock for the item until Friday. As per our policy, when a re-order is expected to take more than two days, we issue a refund to give our customers the option to reorder at their convenience.
Regarding the price change, the initial lower price was due to a promotional sale that has since ended. However, we truly value your business and would like to offer you a discount code to bring the price back down to £129.99, the same as your original order. Additionally, we are pleased to offer you:
- FREE Delivery
- And additional benefits listed in the email we have sent you
We genuinely regret any frustration this situation has caused.
We understand that your time is valuable, and we want to ensure you feel fully supported and appreciated as our customer. If you decide not to reorder the doorbell, we are still happy to provide you with the extended offers mentioned in our email.
Once again, we apologise for the inconvenience and thank you for your understanding and patience.
We look forward to your response and to resolving this matter to your satisfaction.
Many thanks,
Kind Regards,
MonkeyTools Team
Great prices very good service items as…
Great prices very good service items as described
19. Juli 2024
Bewertung ohne vorherige Einladung
Great service
Great tool. Good price. Great communication. Fast delivery.
14. Juli 2024
Bewertung ohne vorherige Einladung
A1 service!
Great customer service with next day delivery. I recommend MonkeyTools very highly. Thank you for looking after me.
13. Juli 2024
Bewertung ohne vorherige Einladung
Perfect place to look
Working with MonkeyTools has been a great experience. The website is very thorough and when contacted through their helpline, they ensured we were able to help find the exact equipment we needed.
Professional, informative, and welcoming… a perfect combination showcased by their customer service department.
I will be using Monkey Tools for all our future needs for equipment.
8. Juli 2024
Bewertung ohne vorherige Einladung
Does this company really exist?
They offered me a £5 voucher for my first order which I used plus £4.99 p&p, my account is still saying "unfulfilled" 2 weeks later. I have messaged them twice via their online chat and have received no response. I just wish I had read the other negative reviews first.
29. Juni 2024
Bewertung ohne vorherige Einladung
This is the first time I have used…
This is the first time I have used monkey tools and I found the service to be excellent with fast delivery
23. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von MonkeyTools
Hi Nick,
Thank you for your positive feedback! We're thrilled to hear that your first experience with MonkeyTools has been excellent and that you were pleased with our fast delivery service.
At MonkeyTools, we strive to offer a wide range of quality products at competitive prices and ensure timely delivery to meet the needs of our valued customers like you.
If you ever need assistance or have any questions about our products or services, please don't hesitate to reach out to us. We're here to help!
Thank you for choosing MonkeyTools. We look forward to serving you again in the future!
Best regards,
MonkeyTools Team
Very simple process and good value
6. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von MonkeyTools
Hi Mark,
We appreciate your kind words! We're delighted to hear that you found our process simple and our products to be of good value.
At MonkeyTools, we strive to make your shopping experience as straightforward and affordable as possible. Your satisfaction is important to us.
If you have any questions or need assistance in the future, please feel free to reach out. We're always here to help!
Thank you for choosing MonkeyTools. We look forward to serving you again soon!
Best regards,
MonkeyTools Team
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