The connection itself it great. The service sucks!!!! They strung fiber all over our lawn 10 days ago and it's still laying there!!! They flattened my flowers doing install and left 50 feet of fibe... Mehr ansehen
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Damaged my fence and dug up property survey stake while their crew installed underground fiber on my property without permission or consent. Would give zero stars if possible. Use skylink for rural ar... Mehr ansehen
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Technician was awesome but disappointed we could not continue with you. The notice given was 3 hours and that was not good!
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Mehr ansehen
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Unternehmensdetails
Über Mercury Fiber
Vom Unternehmen geschrieben
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktinformationen
Vereinigte Staaten
- (800) 354-4915
- support@mercuryfiber.com
- mercuryfiber.com
3,9
Gut
181 Bewertungen
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The tech was amazing and patient very…
The tech was amazing and patient very thorough on everything
6. Oktober 2025
Antwort von Mercury Fiber
Thank you for your kind words! We're glad to hear that the technician provided you with thorough and patient service. We strive to make sure every experience meets these high standards. If you have any more questions or need further assistance, feel free to reach out!
Antwort von Mercury Fiber
Thank you for highlighting Brandon's professionalism and expertise! We're proud to have him on our team and are delighted to hear that he provided you with exceptional service. If there's anything more we can do for you, please let us know!
I would rate this company 0 if…
I would rate this company 0 if available. I was approached by salesman. Said no contract. Fiber is the future. 400.00 gift card. no charge to switch from Xfinity.
Well, it took over 3 weeks to bury my line. While burying line they had to dig under a slope and my paver stone pathway. literally dug a tunnel, taking out support from beneath my path. Left me, a 66 y.o. senior woman to bury the tunnel and seed over.
Pavers are sagging now. Over TEN calls to customer service with ZERO callback. I signed up for autopay through my cking acct and inadvertently added my check number to the routing info. This resulted in non-payment and a 20.00 charge for bad check!! I called and spent over an hour on ph. with service person. Corrected autopay, was still billed for 20.00 for bad ck. and they never deducted payment from corrected acct. . today, my internet went down.
Finally, I called Mercury and they had cancelled my internet for NON PAYMENT! I paid w/ cc and was reinstated in 30 seconds.
However, after questioning agent about 400 gift card , she said it was a 3rd party that handles the gift cards and that I may not get one for NON PAYMENT. Also informed me that while there isn't a contract, per say, there is a fee for terminating in less than TWO years and that is 100.00. Isn't that a contract? I stated that it literally took 30 seconds to turn my internet off and on and for that there would be a 100.00 fee? Additionally, they say that they can charge the 1k installation fee for cancelling in less than one year!! This was never, ever explained. was never ever in any fine print, etc.
They have yet to contact me on repair of my damaged pathway, but as always, conglomerations have the consumer by the hair.
Bait and switch tactics. Poor customer service, except to extract money. Zero follow through.
Buyer beware.
I finally got a rep named Ashley who was wonderful- but problems are still not addressed!
10/16/2025- Update: 7 days after speaking with Ashley I have STILL not received call back from Support. The # below, that Mercury provided is the # that I have called at least 12 times now. My review stands at zero stars and HORRIBLE business ethics.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for sharing your experience and feedback. We sincerely apologize for the inconvenience and distress you have endured. It's clear from your account that we have not met the standards of service that we aspire to provide, and for this, we are truly sorry. We understand your concerns regarding the installation process, customer service response, billing issues, and clarity about the terms of service. Your feedback is crucial in helping us identify areas for improvement, and we are committed to addressing these issues internally. We are grateful that Ashley could assist you, yet we understand that several issues remain unresolved. Please contact our dedicated Care team at 1-800-354-4519 with your acount details, and we will prioritize resolving these issues, including the repair of your pathway and clarification about the gift card and service terms. Your experience is not what we envisage for our customers, and we are dedicated to making things right. Thank you for your patience and for bringing these matters to our attention.
Mercury continues to be reasonably…
Mercury continues to be reasonably reliable, reasonably fast, reasonably competitive pricing, a best value for us given what is currently available at our address. Should you or any other provider reach out to us with fiber option, we would be quick to adopt it.
1. Oktober 2025
Antwort von Mercury Fiber
Thank you for your feedback! We're pleased to hear that Mercury meets your needs in terms of reliability, speed, and pricing. We understand the appeal of fiber options, and we're constantly exploring opportunities to enhance our service offerings. Should fiber become available in your area, we'll be sure to inform you. Thank you for choosing us, and we appreciate your continued support!
The technician performed the rerunning…
The technician performed the rerunning of my fiber cable in the rain. Then put on booties when he entered my house
23. September 2025
Antwort von Mercury Fiber
Thank you so much for your 5-star review! We're thrilled to hear that our technician went above and beyond, even working in the rain and taking care to keep your home clean. Your positive feedback encourages us to maintain high standards of service. If there's anything else we can assist you with, please let us know!
Antwort von Mercury Fiber
Thank you for your feedback! I'm pleased to hear that you experienced great customer service and that your issue was resolved quickly. If you have any more questions or need further assistance, feel free to reach out anytime.
They are an awful company with no customer service
I have been trying for months for my service to be fixed they are trying g to charge me 260 dollars for service I never received it continuously reached out for them to tell me they have none of my calls documented
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
We are sorry to hear about your frustrating experience. Please reach out to our Care team at 1-800-354-4915 with your account details so we can investigate this issue thoroughly and resolve it for you. We'll ensure that you're not charged for services you didn't receive. Thank you for your patience, and we appreciate the opportunity to make things right.
Made rural internet easy!
Rural internet is always a challenge. I wanted something more local than the horrible billionaire satellites🙄, so I was happy to find Mercury.
We have line of sight to the tower, so speed so far is about 150mbps and is good enough for my work needs, though I've not had a meeting yet. I'm hardwiring my work computer to the router to avoid wifi speed issues, too.
The tech who came to the house was awesome! He found a better spot than the roof for our antenna, explained everything well, and candidly didn't talk to me like I was clueless (as a woman in tech, this is still a monthly occurrence, so it's a nice surprise!)
They even buried the cable outside as part of the free installation!
10. September 2025
Antwort von Mercury Fiber
Thank you for taking the time to share your experience with Mercury Broadband! We're thrilled to hear that you found a reliable internet solution and that our service is meeting your needs. We're delighted to hear such positive feedback about our technician! We strive to provide knowledgeable and respectful service, so it’s wonderful to know he made a good impression. Thank you for recognizing our installation team as well; we believe in providing thorough service, including things like burying cabling to keep your space tidy.
great service great staff
from gentleman that came to tell us mercury was now being offered in our area gave us a great deal we couldn't resist. my tech Reed was amazing! He was very informative and helpful . some of the service I had.
9. September 2025
Antwort von Mercury Fiber
Thank you for your kind words! We're thrilled to hear that our representative introduced you to Mercury Broadband and that you found our offer irresistible. It’s fantastic to know that Reed provided you with informative and helpful service. If you have any further questions or need assistance, please don’t hesitate to reach out!
It was super quick for them to install
It was super quick for them to install. But it’s been two weeks now and they still haven’t buried my internet cable into the ground. And I still haven’t received my $400 Visa card.
15. September 2025
Antwort von Mercury Fiber
Thank you for sharing your experience with us. We're glad to hear the installation was quick, but we apologize for the delays in burying your internet cable and the $400 Visa card. Please reach out to our Care team at 1-800-354-4519 so we can resolve these issues for you.
My tech was very helpful in getting set…
My tech was very helpful in getting set up. Installation was neat.
3. September 2025
Antwort von Mercury Fiber
Thank you for the 5-star review! We're thrilled to hear that your technician was helpful and that the installation was neat. Your satisfaction is our priority!If you need any further assistance, feel free to reach out.
Antwort von Mercury Fiber
Thank you for your feedback! We're delighted to hear that you had a great experience with our customer service. If there's anything more we can do for you, please don't hesitate to let us know.
I switched to Mercury Broadband from T Mobille.
I switched to Mercury Broadband from another provider. The technician called before arriving. Showed up in the promised time window, was curious, professional, neat and clean. The service was installed, and instruction was given, question answered and my home looked like it did before he arrived. My service is now 4 times faster T Mobile.
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for sharing your experience with Mercury Fiber! It's fantastic to hear that the technician provided timely, courteous, and professional service, ensuring a seamless installation process. I'm glad the transition went smoothly and that you're enjoying a significantly faster service. If you have any more questions or need further assistance, feel free to reach out. Enjoy your enhanced internet experience!
The gentleman that hooked us up was…
The gentleman that hooked us up was phenomenal and very understanding about my wild children throwing fits demanding snacks haha and my cats lol. He was awesome! 20/10 recommend !!
25. August 2025
Antwort von Mercury Fiber
Thank you for sharing your experience! We're delighted to hear that our technician was phenomenal and handled everything with understanding and humor. It's great to know that he made the installation process smooth despite the lively atmosphere. We appreciate your enthusiastic recommendation and are glad to have earned your trust!
Antwort von Mercury Fiber
Thank you for your continued feedback and for choosing us multiple times. Your loyalty and satisfaction are important to us. If there's anything specific you'd like to share or suggest, feel free to let me know. We're here to help!
Great Technician
The technician, Drew, was punctual, friendly, had great communication skills, was able to explain everything well, efficient.
22. August 2025
Antwort von Mercury Fiber
Thank you for sharing your wonderful experience with Drew! We’re delighted to hear that he was punctual, friendly, and communicated effectively while efficiently handling your needs. Providing clear explanations and great service is our goal, and we’re glad Drew delivered on that. If you have any further questions or need assistance, feel free to reach out. We appreciate your feedback and thank you for choosing us!
Outstanding service.
My service with mercury has always been outstanding. The service and the people are amazing. They resolve any issues very quickly and are very patient with the less computer literate.
14. August 2025
Antwort von Mercury Fiber
Thank you for your kind words! We're delighted to hear that you've had an outstanding experience with Mercury. It's our goal to provide excellent service and support, and we're glad to know that our team has been able to assist you promptly and patiently. Your satisfaction is important to us, and we're always here to help, regardless of your tech skills. If you have any more questions or need assistance, feel free to reach out.
The service by the technician was…
The service by the technician was excellent. He was very knowledgeable. Answered every question I had. I am very happy since the install
14. August 2025
Antwort von Mercury Fiber
Thank you for your positive feedback! We're glad to hear that your experience with our technician was excellent. It's wonderful to know that he was knowledgeable and able to answer all your questions. We're thrilled that you're happy with the installation and the service. If you need any further assistance, we're here to help!
Great customer service internet is…
Great customer service internet is fast in the 12 months we have been using the service one time was there a connection problem which was resolved immediately during the phone call
18. August 2025
Antwort von Mercury Fiber
Thank you for your feedback! We're delighted to hear that you've experienced great customer service and consistently fast internet over the past 12 months. It's wonderful that when a connection issue did arise, it was resolved promptly during your call. We aim to provide reliable service and swift support, and your satisfaction means a lot to us. Thanks for choosing us!
Terell was very helpful and…
Terell was very helpful and knowledgeable with our installation. Super friendly and professional. Enjoyed talking to him and set up my app with me. A+ technician!
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for your wonderful feedback! We're thrilled to hear that Terell provided such helpful and knowledgeable service during your installation. His friendly and professional approach truly makes a difference, and we're glad you enjoyed the experience. We appreciate your kind words and will be sure to recognize Terell for his exceptional work. If you need anything else, please feel free to reach out.
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