The connection itself it great. The service sucks!!!! They strung fiber all over our lawn 10 days ago and it's still laying there!!! They flattened my flowers doing install and left 50 feet of fibe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Damaged my fence and dug up property survey stake while their crew installed underground fiber on my property without permission or consent. Would give zero stars if possible. Use skylink for rural ar... Mehr ansehen
Unternehmen hat geantwortet
Technician was awesome but disappointed we could not continue with you. The notice given was 3 hours and that was not good!
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Mercury Fiber
Vom Unternehmen geschrieben
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktinformationen
Vereinigte Staaten
- (800) 354-4915
- support@mercuryfiber.com
- mercuryfiber.com
3,9
Gut
181 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Avoid at all costs
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for your feedback, and we are sorry to hear about your experience. We strive to provide a reliable internet service and supportive customer service. Your concerns are important to us, and we would appreciate the opportunity to resolve these issues. Please reach out to our Care team at 1-800-354-4915 with your details so we can assist you more effectively.
Customer service will never call you…
Customer service will never call you back and they ignore emails as well. Not getting anywhere near the speeds was told we’d have.
6. Januar 2026
Antwort von Mercury Fiber
We're truly sorry to hear about your experience and understand your frustration. It's unacceptable that you have not received timely responses from our Care team. We strive to resolve issues as quickly as possible, and we appreciate your feedback. Please contact the Care department at 1-800-354-4915 during our normal business hours, and we'll make it a priority to address your concerns directly. Thank you for bringing this to our attention.
App doesn't work most of the time
App doesn't work most of the time. I can't manage my families Internet usage. Intermittent outages and no after hours help
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for reaching out and sharing your concerns regarding the app and your internet service. We sincerely apologize for the inconvenience you've experienced with intermittent outages and the difficulties in managing your family's internet usage. We understand how important reliable connectivity is; we are actively working to resolve these issues. Your feedback is invaluable, and we will escalate your concerns to our technical team to ensure they receive immediate attention. In the meantime, we recommend checking our online support resources or community forums for potential solutions. If you need assistance outside of regular hours, please feel free to reach out through our support email, and someone will get back to you as soon as possible. Thank you for your patience, and we appreciate your understanding as we work to improve your experience.
Installation and help from tech
The tech who came to install was courteous, helpful and informational about what he was doing and how he was hooking it up. He made sure that my app was set up correctly and working. My TV's and computer are running faster with no buffering.
23. Dezember 2025
Antwort von Mercury Fiber
Thank you for your fantastic review! We're glad to hear that our technician provided courteous and helpful service while ensuring everything was set up correctly. It's great to know that your devices are running faster without any buffering! If you have any further questions or need assistance, feel free to reach out. Enjoy your improved internet experience!
Awesome experience
Awesome experience, Awesome Service, Awesome Signal, Perfect Job Thank You.
27. Dezember 2025
Antwort von Mercury Fiber
Thank you for the amazing feedback! We're thrilled to hear that you had an awesome experience with our service and signal. Your satisfaction is our priority, and we appreciate your kind words! If you need anything in the future, just let us know.
Cut off my service without warning.
I set up a new account with Mercury and received my first invoice. In 10 days I was issued a 2nd invoice for the following month. On the 2nd invoice they had added $5 because I had not yet set up autopay. I emailed them the next day which they never responded to. Less than 2 weeks later they cut off our service since we were 'past due'. I had not even had the service up 1 month, yet I'm past due for a 2nd invoice for January? This is absurd customer service. There was no warning, no 'your account is past due' email or courtesy text, nothing, just shut off the service. When I can get out of my account I will and never use this service again.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for reaching out to us. We sincerely apologize for the frustration you’ve experienced with your account and service. Your feedback is invaluable, and we appreciate how disconcerting it must have been to have your service cut off regarding your account's past due status. At Mercury, we strive to provide timely communication and support to our customers, and we assure you that your experience does not reflect the standard we aim to uphold. To assist you further, we will investigate your account and clarify the billing issues you've encountered. Please reach out to our Care team directly at 1-800-354-4915, and we will prioritize resolving this matter promptly.Once again, we apologize for the inconveniences you’ve faced, and we appreciate your patience as we work to improve your experience with us.
Service and connection is on point
Service and connection is on point. No problems like i had with tmobile.
19. Dezember 2025
Antwort von Mercury Fiber
Thank you for your feedback! We're delighted to hear that you're experiencing reliable service and a strong connection. It's always our goal to provide a hassle-free experience, and we're glad we're meeting your expectations. If you ever need assistance or have questions, don’t hesitate to reach out!
My installer was very professional and…
My installer was very professional and nice!
16. Oktober 2025
Antwort von Mercury Fiber
Thank you for your wonderful 5-star review! We're thrilled to hear that your installer was professional and nice. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, feel free to reach out!
Great customer service
Great customer service, respectful and knowledgeable technician
21. November 2025
Antwort von Mercury Fiber
Thank you for your fantastic 5-star review! We’re delighted to hear that you received great customer service from our respectful and knowledgeable technician. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please feel free to reach out!
I’ve had them for years and I’ve been…
I’ve had them for years and I’ve been mostly satisfied. Of course I wish I could get faster speeds but I’m out in the boondocks so I’m thankful to be able to get reliable service at all. Let me be clear my service isn’t super slow but I’d say just average, but the service has been excellent anytime I’ve needed to call.
29. Oktober 2025
Antwort von Mercury Fiber
Thank you for your 4-star review and for being a loyal customer for years! We're glad to hear that you've been mostly satisfied with our service and appreciate your understanding of the limitations due to your location. We're always striving to improve and explore ways to enhance our speeds. It's great to know our customer service has been excellent when you've needed assistance. If there's anything else we can do to support you, please feel free to reach out.
Mercury gives us the access we need for…
Mercury gives us the access we need for our modest Internet access requirements. A little Netflix, Rumble and YouTube streaming along with browser access.
29. Oktober 2025
Antwort von Mercury Fiber
Thank you for your wonderful 5-star review! We're delighted to hear that Mercury meets your internet needs for streaming and browsing. We appreciate your support and are committed to providing you with reliable service. If you ever have any questions or need assistance, feel free to reach out!
Antwort von Mercury Fiber
Thank you for your wonderful feedback! We're thrilled to hear that you're satisfied with both our product and customer service. If there's anything else we can do to enhance your experience, please don't hesitate to let us know
Reliability
Only once have I experienced an outage in 2 plus years. Contacted customer service and with in 24 hours my service was restored...
28. Oktober 2025
Antwort von Mercury Fiber
Thank you for sharing your experience! We’re pleased to hear that outages have been rare and that our customer service team was able to quickly resolve the issue for you. We strive to provide reliable service and efficient support, so it's great to know that we've met your expectations. If you ever need further assistance, feel free to reach out.
Happy Happy Happy
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be more personable with me. He tested everything before he left and made sure to show me how everything worked if problems happened. No problems so far.
17. Oktober 2025
Antwort von Mercury Fiber
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with our customer service and installation process. It's great to know that our installer was punctual, courteous, and took the time to ensure everything was working perfectly for you. We aim to provide the best service possible, and your satisfaction is our top priority. If you ever need assistance, feel free to reach out.
Excellent friendly customer service
14. Oktober 2025
Antwort von Mercury Fiber
Thank you for your feedback! We're thrilled to hear that you experienced excellent and friendly customer service. Our team is dedicated to providing the best support possible, and your words mean a lot to us. If there's anything else we can do for you, don't hesitate to reach out!
Finally an excellent Internet…
We really like the way it keeps working I know that might sound silly, but the Internet we had before it would go out all the time you never had a good connection or the tower was always down so far this has been great
20. Oktober 2025
Antwort von Mercury Fiber
Thank you for sharing your experience! It doesn't sound silly at all—reliable connectivity is crucial, and we're delighted to hear that you've noticed a significant improvement with our service. Your satisfaction is important to us, and we’re committed to keeping your connection strong and dependable. If you have any further feedback or questions, please let us know!
Excellent and outstanding phenomenal…
Excellent and outstanding phenomenal quality and affordable. Working with me as well and being able to get ahold of great communication. I love it all will definitely try to get everyone else signed up.
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you so much for your incredible feedback! We’re thrilled to hear that you enjoyed the outstanding quality and found our services affordable. Excellent communication and support are what we strive for, and it's fantastic to know we met your expectations. We appreciate your enthusiasm and look forward to welcoming more people you know!
Great connection speed
Great connection speed. And this with a house of 9. I have been extremely pleased so far.
14. Oktober 2025
Antwort von Mercury Fiber
Thank you for your fantastic review! We're thrilled to hear that you're enjoying great connection speeds, even in a bustling household. It's wonderful to know we've met your expectations. If you have any questions or need assistance in the future, we're here to help. Thanks for choosing us!
Terrible customer service
Terrible customer service always shuts our internet off if its even a day late. Not very happy with the company
6. Oktober 2025
Antwort von Mercury Fiber
We are sorry to hear about your experience with our service, and we appreciate you bringing this to our attention. We understand how important a reliable internet connection is, and it's never our intention to inconvenience our customers. Please reach out to our Care team at 1-800-354-4915 so we can address your concerns and find a solution that works for you. Your feedback is invaluable, and we're committed to improving our service and your experience with us.
Antwort von Mercury Fiber
Thank you for the 5-star review! We're so pleased to hear that you appreciated our service and found our team friendly. If you need any assistance or have any questions, we're always here to help. We appreciate your support!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.