The connection itself it great. The service sucks!!!! They strung fiber all over our lawn 10 days ago and it's still laying there!!! They flattened my flowers doing install and left 50 feet of fibe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Damaged my fence and dug up property survey stake while their crew installed underground fiber on my property without permission or consent. Would give zero stars if possible. Use skylink for rural ar... Mehr ansehen
Unternehmen hat geantwortet
Technician was awesome but disappointed we could not continue with you. The notice given was 3 hours and that was not good!
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Mercury Fiber
Vom Unternehmen geschrieben
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktinformationen
Vereinigte Staaten
- (800) 354-4915
- support@mercuryfiber.com
- mercuryfiber.com
3,9
Gut
181 Bewertungen
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Antwort von Mercury Fiber
Thank you for your feedback. I'm sorry to hear about the inconsistency in your service. We aim to provide a reliable and fast connection for all our customers, so this is concerning. Please reach out to our Care team so we can investigate the issue and find a solution. We appreciate your patience and want to ensure you have the best experience possible. You reach us at 1-800-354-4915.
The crew was professional
The crew was professional , respectful of my property and took the time to answer all our questions.
24. Juli 2025
Antwort von Mercury Fiber
Thank you for sharing your feedback! We’re delighted to hear that our crew was professional and respectful of your property. It's wonderful to know they took the time to answer all your questions. Your satisfaction is our priority, and we appreciate your recognition of our team’s efforts. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Mercury Broadband!
Mercury Broadband, Horrible Accounting Services
I used Mercury Broadband for over 2 1/2 years. No problems util I cancelled my services. Now it has been a nightmare. I have been waiting 3 months for a refund that should never have been charged. 5/21/2025 my equipment was "scheduled" to be picked up and I was told I would no longer be charged. 5/26/2025 a payment was taken from my account, as I was on autopay. 6/4/2025 an invoice arrived showing I had a credited amount, so I contacted the company and was told a ticket was put in for a refund. 7/4/2025 invoice came stating I owed them for equipment not returned. I contacted the company and was informed "they" were unable to remove the equipment off my garage roof during "scheduled" pick up date, so they needed to reschedule to do so (they already have all equipment from inside my home picked up on 5/21). I told them to come anytime as this equipment is outside. 7/10/2025, equipment was removed, and again, I was told a ticket was put in for a refund. 8/4/2025 billing statement arrives, not only without a refund, but with a $5.00 late fee added to the previous charges, which I DO NOT OWE! Called the company again. This time being told that AFTER the 8/4/2025 invoice was created, 25 days after all equipment removal is completed, a note was added confirming the picked up equipment and refund. So now, they will not issue a refund until after the 9/4/2025 statement comes out. Basically, if they get your money, you will pay hell to get it back because "This is how it is done". The equipment should have been fully credited by 7/10/2025 and a refund issued on 8/4/2025 if this is how they do things. I regret ever doing business with this company now. Unacceptable accounting services.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for bringing this to our attention. I sincerely apologize for the difficulties you’ve experienced regarding your refund and the issues surrounding your equipment return. It is unacceptable that you have faced such delays and confusion since canceling your services. I understand how frustrating it must be to deal with repeated billing errors and a lack of timely communication. I assure you that I will escalate this matter to ensure it is addressed promptly. Thank you for your patience, and I truly appreciate your understanding as we work to resolve this issue.
Mercury broadband is a fraud
Mercury broadband will get other card information and will take payment without consent. Plus they want to charge a hidden late fee charge. And never tell you about it.
5. Juni 2025
Antwort von Mercury Fiber
Thank you for your message. I apologize for the frustrating experience you’ve described regarding unauthorized payment charges and hidden fees. At Mercury Broadband, we value transparency and customer trust, and I am sorry to hear that this has not been your experience. It is unacceptable for any charges to be processed without your explicit consent, and I want to ensure we address this issue swiftly. Please contact the Care Department at 1-800-345-4915.
The internet service is the best I have…
The internet service is the best I have had at this address. I haven't had anywhere near the problems I have had with the previous companies. But here is why it wasn't a 5 star, if you need customer service you had best hope it is before 6:00 or your out of luck. My internet went out after 6:00 on a Friday and I didn't get it back until Monday afternoon. I did get a credit for the time it was out, but I would have preferred the service instead.
22. Juli 2025
Antwort von Mercury Fiber
Thank you for your feedback! We are pleased to hear that you consider our internet service the best you’ve had at your address and that you've encountered fewer issues compared to previous providers. Your feedback is invaluable, and I will pass it along to our management team to explore ways to enhance our customer support availability. Thank you for being a valued customer, and please don’t hesitate to reach out if you have any further concerns.
First impressions
All the workers were friendly and professional but most important has been the quality of the signal reception.
21. Juli 2025
Antwort von Mercury Fiber
Thank you so much for your kind words! We are delighted to hear that our team has provided you with friendly and professional service. Most importantly, it's great to know that the quality of the signal reception has met your expectations. We strive to deliver the best possible experience for our customers, and your feedback reassures us that we are on the right track. If you have any additional thoughts or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Antwort von Mercury Fiber
WOW! Thank you for your enthusiastic feedback! We are thrilled to hear that you are experiencing incredible speed and reliability with our service. Your satisfaction is our top priority, and it’s wonderful to know that we are meeting your expectations. If you ever have any questions or need assistance, please feel free to reach out. Thank you for choosing Mercury Fiber!
I am still waiting for the cable to be
I am still waiting for the cable to be buried and it has been almost 2 weeks. I have not received my email for my 400.00 gift card either
14. Juli 2025
Antwort von Mercury Fiber
Thank you for reaching out to us. We apologize for the delay regarding the burial of the cable, as well as for the gift card that you have not yet received. We understand how important these issues are, and I will immediately follow up with our installation team to get an update on the cable burial status. Regarding the gift card, we will check on the status of that as well to ensure it is sent to you promptly. Thank you for your patience, and I appreciate your understanding. We will keep you updated on both matters.
We are just loving our new service we…
We are just loving our new service we have not had any issues since we switched services thank you all and God bless.
7. Juli 2025
Antwort von Mercury Fiber
Thank you for sharing your feedback! We’re delighted to hear that our crew was professional and respectful of your property. It's fantastic to know they took the time to answer all your questions. Your satisfaction is our priority, and we truly appreciate your recognition of our team’s efforts. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Mercury Broadband!
Was as easy as could be! Blazing fast internet!
Was as easy as could be! Just signed up for service.. they contact you and get an appointment made! They show up (friendly and professional) hook up the hardware for your new blazing fast fiber! Then a week or 2 later they come back and put the cable in the ground! So thankful to not be using AT&T’s horrible internet anymore. Internet used to work sometimes… now it’s super fast!!!
7. Juli 2025
Antwort von Mercury Fiber
Thank you for your enthusiastic feedback! We’re thrilled to hear that your experience with us has been so easy and seamless. It’s fantastic to know you’re enjoying our blazing fast fiber internet! We take pride in providing friendly and professional service, and it’s great to hear that you appreciated the team’s efforts. We're delighted you’ve made the switch from AT&T and are now enjoying reliable and speedy internet. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Mercury Broadband!
Antwort von Mercury Fiber
Thank you If you have any additional thoughts or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!
The office staff answered my call…
The office staff answered my call promptly, was very polite and knowledgeable. She answered all my questions to my satisfaction. It only took a couple of days before the crew arrived to install my internet. They were very polite, respected my home and explained each step they were going to take to install the product. One of the guys helped me set up my account and auto pay. The system has worked great with no issues.
4. Juli 2025
Antwort von Mercury Fiber
Thank you for your detailed feedback! We’re thrilled to hear that our office staff provided prompt and knowledgeable assistance, and that your questions were answered to your satisfaction. It’s wonderful to know that the installation crew was polite, respectful of your home, and took the time to explain each step of the process. We appreciate you highlighting their efforts, especially in helping you set up your account and autopay. We’re glad to hear that your system has been working great with no issues. Your satisfaction is our top priority, and your feedback is invaluable to us. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thank you for choosing Mercury Broadband!
Technician was early and was able to…
Technician was early and was able to fix the issue quickly. He kept me informed of what was happening throughout .
24. Juni 2025
Agent was fine but no repair until…
Agent was fine but no repair until Wednesday. All ready out for over a week and no people available.
24. Juni 2025
If I have a roblem they are quick to…
If I have a roblem they are quick to help me solve it
16. Juni 2025
I would like to get the Fiber cuz this…
I would like to get the Fiber cuz this internet keeps lagging
16. Juni 2025
The guys were very friendly and…
The guys were very friendly and professional. Explained everything before they did any work. They made sure I was okay with what they were doing. They did a great job.
8. Mai 2025
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