The connection itself it great. The service sucks!!!! They strung fiber all over our lawn 10 days ago and it's still laying there!!! They flattened my flowers doing install and left 50 feet of fibe... Mehr ansehen
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Damaged my fence and dug up property survey stake while their crew installed underground fiber on my property without permission or consent. Would give zero stars if possible. Use skylink for rural ar... Mehr ansehen
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Technician was awesome but disappointed we could not continue with you. The notice given was 3 hours and that was not good!
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Mehr ansehen
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Unternehmensdetails
Über Mercury Fiber
Vom Unternehmen geschrieben
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktinformationen
Vereinigte Staaten
- (800) 354-4915
- support@mercuryfiber.com
- mercuryfiber.com
3,9
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181 Bewertungen
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Technician was awesome but disappointed…
Technician was awesome but disappointed we could not continue with you. The notice given was 3 hours and that was not good!
12. Juni 2026
Job not complete - now complete
The connection itself it great. The service sucks!!!! They strung fiber all over our lawn 10 days ago and it's still laying there!!! They flattened my flowers doing install and left 50 feet of fiber coiled up on my lawn. They have no regard for your property. Not happy one bit. Update: they are burying the cable!!! Thank you sooooo much!!
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for your feedback, Linda.
We're glad to hear that you're happy with the connection itself, but we're very sorry to hear about your installation experience. We understand how frustrating it is to have fiber left on your lawn and to feel that your property was not treated with the care and respect it deserves.
What you've described does not meet the standards we expect from our installation teams. Our Install & Repair Supervisor has been made aware of your concerns and will be in contact to discuss the situation and help ensure it is addressed.
We appreciate you bringing this to our attention and giving us the opportunity to improve your experience. Thank you for your patience as we work toward a resolution.
— Mercury Fiber Team
Been months and they haven't buried the…
Been months and they haven't buried the line yet. I've called 4 times and this last time they showed in the system that the line was buried and it is not. I moved from xfinity because of their poor customer service now I'm betting the same from Mercury which is a shame because their speed is good. If they don't bury the line soon I'm calling back to cancel
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for your feedback, Mark.
We sincerely apologize for the delay in burying your service line and understand your frustration, especially after having to contact us multiple times for an update. This is not the level of service we strive to provide.
Our team has reviewed the situation and taken steps to address it. We have scheduled your line burial appointment for tomorrow between 1:00 PM and 5:00 PM and will continue to monitor the work to help ensure it is completed as planned.
We appreciate you recognizing the quality of the service itself, and we regret that the installation follow-up has not met expectations. Thank you for bringing this matter to our attention and giving us the opportunity to make it right.
— Mercury Fiber Team
They promised we would have internet…
They promised we would have internet better than our previous frontier WiFi and will even be better than frontier. Within the past month alone, we have had troubles with our internet going down sooo many times. Our WiFi is also lagging soo much I can’t even play any of my video games with lagging and dying soo much. They are frauds who need to be shut down and have a lawsuit filed on them for the lies they are telling us. At least with frontier, our WiFi didn’t go down at random times, my WiFi didn’t affect my gameplay either. This is BS and I will never trust them again to handle my WiFi.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for sharing your feedback, Richard.
We're sorry to hear about the service issues you've described and understand how frustrating internet interruptions and performance concerns can be, especially when they impact activities like online gaming.
We’re unable to locate an account matching the information provided in your review. We would appreciate the opportunity to investigate your concerns further and determine what may be contributing to the issues you've experienced.
Please contact our support team directly with your account information, service address, or the name associated with the account so we can review the matter and work toward a resolution. Our team is available Monday through Sunday from 7:00 AM to 6:00 PM CST at 1-800-354-4915 or by email at support@mercuryfiber.com.
We take customer concerns seriously and are committed to providing a reliable service experience for the communities we serve.
— Mercury Fiber Team
Damaged my fence and dug up property…
Damaged my fence and dug up property survey stake while their crew installed underground fiber on my property without permission or consent. Would give zero stars if possible. Use skylink for rural areas it’s faster and cheaper than this bull crap fiber from a company that probably cares more about selling you a contract than honoring it.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for bringing your concerns to our attention, Cody.
We understand your frustration regarding the property damage and construction concerns you described. Mercury Fiber takes reports involving private property, restoration, and construction practices very seriously.
Our team has reviewed your complaint and has already engaged the contractor involved. In addition, Mercury team members have been contacted to investigate the situation further and assess the concerns raised. We are committed to reviewing the facts, working with all parties involved, and addressing any verified issues appropriately.
We appreciate you reporting this matter and providing documentation to support your concerns. Our team will continue to follow up as the investigation progresses.
— Mercury Fiber Team
Great costumer service 👏
Great costumer service 👏
Great people 👏
Great 👍 rates
Good vibes ✨️
We ❤️ are intremnt people
2. Juni 2026
Bewertung ohne vorherige Einladung
Broken water pipe
They came to bury the cable and they destroyed a water pipe for my sprinkler sistem, they covered it with dirt and left, I called it in and they said will send a technician and no call no show , my yard was flooded and still not fixed
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for bringing this to our attention, Saul.
We’re very sorry to hear about the damage to your sprinkler system and the inconvenience this has caused. This is not the experience we want for anyone in our service areas, and we understand how frustrating property damage and delayed follow-up can be.
Our team has reviewed your concern, connected with you directly, and escalated the matter to our Field Operations team for further review and resolution. We have also received the photos of the damage and shared them with the appropriate supervisor to ensure this is addressed as quickly as possible.
We take concerns like this seriously and appreciate the opportunity to work toward a resolution. Thank you for your patience as we continue to follow up.
— Mercury Fiber Team
Very reliable!
Very reliable and fairly inexpensive; great customer service and quick help when needed.
15. Mai 2026
Their response time
Their response time to outages is so quick everytime. I have only had to make a few service requests. Over the phone and in person their service is excellent!
30. April 2026
Absolutely Not
I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have jumped about 800% WITHIN A YEAR. I would not recommend a company like this at all.
-Sean Mattson
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for sharing your feedback, Sean.
We appreciate you taking the time to share your perspective. Our pricing and promotional offers are designed to remain competitive while supporting continued investment in our network, service quality, and customer experience.
We understand that pricing is an important factor when evaluating internet providers, and we encourage anyone comparing services to consider overall value, reliability, speeds, and customer support alongside promotional rates.
We appreciate the feedback and will continue working to provide the best possible experience for the communities we serve.
— Mercury Fiber Team
Every time I call they help wivery helpful th the…
Every time I call they help with the problem.
26. April 2026
Do not let this company into your city
Do not let this company into your city. Last Winter they came to my neighborhood area. The people they have hired to install throughout the neighborhoods are not very good. They dug a hole in my yard and did not return for 4 weeks, but hey they put an orange cone down. When they did complete the install, they left garbage in my yard. Half a spool of wire, the card board box it came in and their lunch trash. I also have to repair my lawn, because there solution to a big hole in the ground is to spread the dirt around an area 4 times the size of the hole. Put little to no seed down, but 2 inches thick of straw to cover
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for taking the time to share your experience, Daren.
We’re very sorry to hear about the condition your yard was left in during construction. While it appears, you are not a Mercury Fiber customer, the concerns you’ve raised about our installation practices are important to us and not reflective of the standards we expect from our teams and contractors.
Network construction can be disruptive at times, but we strive to complete all work promptly, restore properties thoroughly, and leave every area in clean condition. What you’ve described—delays in returning to complete work, debris left behind, and insufficient restoration—is not the experience we want anyone in our service areas to have.
We would appreciate the opportunity to make this right. Please reach out to us directly at 1-800-354-4915 with your address so we can investigate the situation and coordinate proper cleanup and restoration if needed.
We value the communities we serve and take feedback like this seriously as we continue to improve.
— Mercury Fiber Team
Great company
Great company, gets things done in a quick way. Lots of help when it doesn’t work.
23. April 2026
Bewertung ohne vorherige Einladung
Change is hard for me and the mercury…
Change is hard for me and the mercury staff that helped get me hooked up and running were great. It has saved me money over what I was paying for AT&T.
4. März 2026
I love our wifi
2. März 2026
Antwort von Mercury Fiber
Thank you for your kind words! We're thrilled to hear that you love our WiFi service. If you have any suggestions or need assistance, feel free to reach out. We appreciate your support!
Mercury Fiber
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything was handled properly. It’s refreshing to work with a company that truly cares about its customers. Highly recommend!
22. Februar 2026
Antwort von Mercury Fiber
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service team, especially with Colin Loker. We pride ourselves on providing attentive support and truly appreciate your recommendation. If you need anything further, please don’t hesitate to reach out. We're here to help
Antwort von Mercury Fiber
Thank you for your kind words! We're glad to hear that you found her polite and prompt. We strive to provide excellent service and truly appreciate your feedback. If you have any further comments or need assistance, please don’t hesitate to reach out!
Terrible Drivers
2/25 – Driver came off the highway, cut me off aggressively, undertook, and slammed on the brakes because there wasn’t enough room ahead—apparently just to get in front of me. If this is representative of the company, I’d avoid.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
We're truly sorry to hear about your recent experience with our driver. This behavior is not reflective of our standards, and we take your feedback seriously. Please know that we will investigate this incident further to ensure it doesn’t happen again. Your safety and satisfaction are our top priorities, and we appreciate you bringing this to our attention. If you would like to discuss this matter further, please feel free to reach out to us directly 1-800-354-4519.
The customer service provided by John…
The customer service provided by John was outstanding. He addressed the problem I was having until there was a solution, and was exceptional to work with. I was completely satisfied with the help I received.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you so much for your kind words! We're thrilled to hear about your positive experience with John. Our team is dedicated to providing exceptional service, and it's wonderful to know that John was able to assist you effectively. We appreciate your feedback and look forward to serving you again in the future!
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