Excellent customer service from ordering to deliver update to actual delivery . I would recommend this company 100% Price , quality , customer service ✅ After a stressful house move and being let d... Mehr ansehen
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Das sagen Bewerter
Customer services was excellent. I looked on website but wasn’t sure about how to progress. I then got a call asking if I needed help. I was given fantastic support to make payment, arrangements we... Mehr ansehen
Unternehmen hat geantwortet
Amazing, ordered my mattress, picked the day, it came the time it said. Had a, small issue as I paid to get my old one taken away and the courier couldn't take it. So I had to ring the customer servic... Mehr ansehen
Unternehmen hat geantwortet
Albeit only delivered yesterday evening l am so far happy with the mattress we bought. Let down by the delivery (including a specified two hour window). Delivery was initially cancelled on the promise... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Kontaktinformationen
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, Vereinigtes Königreich
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4,7
Hervorragend
141 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Easy straight forward website
Easy straight forward website. Can’t wait to receive my mattress purchased from here in the past for my son and returned to purchase the same mattress for myself.
20. Februar 2024
Antwort von Mattresses 365
Thank you for leaving such a positive review! We're delighted to hear you found our website easy and straightforward to use. It’s fantastic to know that your previous purchase for your son was so satisfying that you've decided to return and purchase the same mattress for yourself. We're confident you'll love your new mattress just as much!
We can't wait for you to receive your order and enjoy the comfort of your new mattress. Should you need any assistance or have any questions in the meantime, please feel free to reach out. We're here to help!
Thank you again for choosing us and we're thrilled to have you as a repeat customer and look forward to serving you again in the future.
Thank you,
Kiran @ Mattresses365
It’s a gorgeous bed
It’s a gorgeous bed, I love it! They always responded quickly to emails. There was a hiccup with the collection of my old bed but they rectified it quickly. All in all, I’m a very happy customer
26. Februar 2024
Antwort von Mattresses 365
Hi Victoria,
Thank you so much for your wonderful review! We're over the moon to hear that you're in love with your new bed and that you were satisfied with our prompt email responses. Our team is dedicated to ensuring a smooth and enjoyable experience for our customers, and we're glad we could quickly resolve the issue with your old bed collection.
If there's anything more we can do for you in the future, please don't hesitate to get in touch. We hope to have the pleasure of serving you again!
Thank you,
Kiran @ Mattresses365
Promised next day delivery and would…
Promised next day delivery and would remove old mattress and did neither, rude delivery men, couldn’t even wipe their feet before entering house. Very poor, will not use again.
24. Januar 2024
Antwort von Mattresses 365
Hi Richard,
I'm very alarmed to read your review. I am sorry about the service which you received.
The Next Day Delivery issue was a website glitch. Next Day Delivery is offered on a selected number of items which we hold stock of, unfortunately the mattress you purchased wasn't viable for this. You should have received a disposal, did you attempt to contact our customer service department regarding this on the day of delivery as I don't have any record of any contact.
The Delivery service used is an external courier, I do apologise for this and can assure you a report will be passed onto the Courier themselves.
Once again I do apologise for the service received, we take feedback seriously and will endeavor to put procedures in place to ensure a seamless customer experience going forward.
With best regards,
Dean @ Mattresses 365
I’ve not yet received my order so could…
I’ve not yet received my order so could you please let me know when it will be delivered thank you
11. Dezember 2023
Antwort von Mattresses 365
Hi Mr Ahmed,
I can see from your order that you chose Monday 8th January 2024, as your chosen delivery date and the mattress was delivered on Monday 8th.
If you require any more assistance, please don't hesitate to contact us on 01642 686365 and a member of the Customer Services team will be more than happy to assist.
Many Thanks,
Kiran @ Mattresses 365
Antwort von Mattresses 365
Thank you for leaving us this wonderful review and awarding us 5 Stars! It's greatly appreciated.
Many Thanks,
Dean @ Linthorpe Beds
I haven't got my matress which should…
I haven't got my matress which should have been delivered on Monday 11th ???
16. November 2023
Antwort von Mattresses 365
Hi Marie,
We sincerely apologise for the delay in delivering your mattress. A member of our Customer Services team has already contacted you regarding this matter. Despite a delivery attempt by DPD on Thursday 14th December, no one was available to accept the delivery. A calling card was left to say they'd attempt delivery today. I have just tracked your order and I can see that the mattress has been successfully delivered this morning (15/12).
Your understanding is greatly appreciated. Should you require further assistance, please feel free to reach out to us again.
Thank you.
Kiran @ Mattresses 365
Recommended company
This was the second time we ordered mattresses from this company - good prices, good products and no delivery charges - the online downside was the delivery company (DPD) who did not deliver on the specified date, but this was no fault of the company - highly recommended and we will order from them again.
6. November 2023
Antwort von Mattresses 365
Thank you Lynne for being a repeat customer and for sharing your positive experience with our products and pricing. We sincerely apologise for any inconvenience caused by the delayed delivery through DPD, and we appreciate your understanding.
Your review means a great deal to us, and we're committed to continuously improving our services. We look forward to the opportunity to serve you again and provide an even better experience.
Thanks,
Kiran @ Mattresses365
Great mattress
Mattress is superb, kept up to date with delivery schedule and delivered on time. Would recommend.
1. November 2023
Antwort von Mattresses 365
Thank you for your fantastic review, Emma! We're delighted to hear that you're enjoying your superb mattress and that our delivery process met your expectations.
Recommendations like yours mean a lot to us. If there's anything else you need or any way we can further assist you, please feel free to reach out.
Thanks,
Kiran @ Mattresses365
Go place to deal with
29. Oktober 2023
Antwort von Mattresses 365
Thank you for taking the time to share your feedback with us, Adam! We're thrilled to hear that you found us to be a good choice for your needs.
If there's anything specific you enjoyed or any areas where we can improve, please let us know.
Thanks,
Kiran @ Mattresses365
Great service and lovely helpful staff
Great service and lovely helpful staff, thankyou
20. November 2023
Bewertung ohne vorherige Einladung
Antwort von Mattresses 365
Thank you so much for your kind words, Alexis! We're thrilled to hear that you had a great experience with our service and found our staff helpful. Your feedback means a lot to us, and we appreciate your support.
Kiran @ Mattresses365
Arrived really quick
Arrived really quick, no issues. Great price on a really decent mattress.
3. November 2023
Antwort von Mattresses 365
We're thrilled to hear that your mattress arrived promptly! We take pride in offering competitive prices without compromising on quality. If you have any further questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your support and hope you enjoy your new mattress!
Thanks,
Kiran @ Mattresses365
I would not use or recommend your company…
I purchased a mattress and base from you and later found I had been dealing with Linthorpe Beds part of your group, items damaged hard to get any resolve, premium base poor quality one drawer had fallen apart
9. Oktober 2023
Antwort von Mattresses 365
Hi Gerald,
Thanks for your review, we take all reviews good and bad seriously and we do appreciate customer's feedback. I am sorry to hear of the damaged base and the quality issues. Also sorry to hear you found it hard to resolve the issue. You are right, we are proud to be associated with Linthorpe Beds, a proud North Eastern bed company who have been around for 33 years. If you'd wish to discuss the issues further please don't hesitate to contact us on 01642 686365 were a member of the customer service team will be more than happy to assist.
Many Thanks,
Dean @ Mattresses 365
Mattress so comfortable sleep well
Quick delivery, came on time .packed well,helpful delivery driver
15. Oktober 2023
Antwort von Mattresses 365
Thank you for taking the time to write this great review and award us 5 stars. That's very kind. Great to hear of your superb experience with us.
Many Thanks,
Dean @ Mattresses 365
Friendly Service
My questions were answered quickly, and helpfully.
The mattress was sent promptly, with friendly delivery.
Can't fault them.
20. Oktober 2023
Antwort von Mattresses 365
Thank you Kim. Appreciate you taking the time to award us 5 stars! Glad to hear of your great service with Mattresses 365. We hope to do business with you again in the future.
Many Thanks,
Dean @ Mattresses 365
Great service
Good communication, friendly and helpful advice and great service. Would happily use again.
23. September 2023
Antwort von Mattresses 365
We greatly appreciate your feedback and are delighted to hear that you found our communication, friendly advice, and service to your satisfaction. We'd be thrilled to assist you again in the future!
Thank you,
Kiran @ Mattresses 365
The mattress was delivered perfectly…
The mattress was delivered perfectly within the timescale we were given and the manager was brilliant to work with and even delivered it.
16. September 2023
Antwort von Mattresses 365
We're thrilled the mattress arrived on time, and that you had such a positive experience with our service. We look forward to being your go-to destination for all your bed and mattress needs in the future.
Thank you,
Kiran @ Mattresses 365
Great choice
Great choice, good prices and speedy delivery.
Very pleased with the mattress.
12. September 2023
Antwort von Mattresses 365
Thank you for your positive review! We're thrilled you're pleased with the mattress and our quick delivery!
Thank you,
Kiran @ Mattresses 365
Antwort von Mattresses 365
Thank you for your review! We're delighted that your delivery was on time and that our team could assist by placing the mattress upstairs. Your satisfaction is our priority, and we appreciate your support.
Thank you,
Kiran @ Mattresses 365
Given 2 delivery dates
Given 2 delivery dates, you did not attend on either, no response to emails , fobbed off on 2 calls promising delivery and 3 months later no headboard delivered even though you have had full payment for 3 months, worst customer service experience ever as order places mid July and Mid September still no delivery
15. Juli 2023
Antwort von Mattresses 365
We sincerely apologise for the delay in delivering your product and any inconvenience this may have caused you. We understand how frustrating it can be to wait for an extended period.
Upon reviewing your order, we noted that there was a 7-week delivery lead time specified when you selected the item. We aim to be transparent about delivery times during the ordering process, and we're sorry if this caused any confusion or frustration.
We also regret to hear that you did not receive a response from our customer service team during this time. This is not the level of service we aspire to provide, and we understand the importance of promptly addressing customer enquiries.
We hope that, despite the wait and the initial communication issue, you are now satisfied with your product. Your satisfaction is our top priority, and we are continuously working to improve our processes to ensure a smoother experience for our customers.
If you have any further questions or need assistance with anything related to your order or product, please don't hesitate to reach out to our Customer Service team.
Thank you,
Kiran @ Mattresses 365
I received the mattress quickly
I received the mattress quickly. The mattress is so comfortable. Thank you.
14. August 2023
Antwort von Mattresses 365
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you received your mattress promptly. We wish you many more nights of restful and comfortable sleep!
Kiran @ Mattresses 365
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