Excellent customer service from ordering to deliver update to actual delivery . I would recommend this company 100% Price , quality , customer service ✅ After a stressful house move and being let d... Mehr ansehen
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Das sagen Bewerter
Customer services was excellent. I looked on website but wasn’t sure about how to progress. I then got a call asking if I needed help. I was given fantastic support to make payment, arrangements we... Mehr ansehen
Unternehmen hat geantwortet
Amazing, ordered my mattress, picked the day, it came the time it said. Had a, small issue as I paid to get my old one taken away and the courier couldn't take it. So I had to ring the customer servic... Mehr ansehen
Unternehmen hat geantwortet
Albeit only delivered yesterday evening l am so far happy with the mattress we bought. Let down by the delivery (including a specified two hour window). Delivery was initially cancelled on the promise... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Kontaktinformationen
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, Vereinigtes Königreich
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4,7
Hervorragend
141 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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You get what you pay for.
You get what you pay for and this mattress is not great. I bought it as I needed a soft mattress. It’s not particularly soft and the springs are noisy.
On the plus side delivery was prompt and the mattress was well wrapped.
8. Juli 2025
Antwort von Mattresses 365
Hi Ann,
Thank you for your feedback. We’re sorry to hear that the mattress hasn’t met your expectations, especially regarding the softness and the noisy springs. We have tried to call you and also sent an email, but haven’t been able to get in touch. Please could you call us back on 1642 686365 at your earliest convenience, so we can discuss your concerns in more detail and see how we might assist you further? Your comfort and satisfaction are very important to us, and we want to make sure you’re happy with your purchase.
On a positive note, we’re glad the delivery was prompt and that the mattress arrived well wrapped. We look forward to hearing from you soon so we can help resolve this.
Thank you,
Kiran @ Mattresses 365
Mattress came on time it was carried…
Mattress came on time it was carried upstairs for us great night sleep prevailed
7. Juli 2025
Antwort von Mattresses 365
Hi Peter,
Thank you so much for your lovely feedback! We're thrilled to hear your mattress arrived on time and was delivered upstairs for you. Even better that you're already enjoying a great night's sleep – that's exactly what we like to hear! 😊💤
If you need any more help or have any questions, we're always here for you.
Thank you,
Kiran @ Mattresses 365
Mattress arrived on time
Mattress arrived on time . Only had it for a week but we are very happy with it.
24. Juni 2025
Antwort von Mattresses 365
Hi Mrs Bowden,
Thank you so much for your lovely feedback! We're thrilled to hear your mattress arrived on time and that you're already enjoying it. Wishing you many restful nights ahead—please don't hesitate to reach out if you need anything at all!
Thank you,
Kiran @ Mattresses365
Disappointing after service
Initial communication was good. Asked for advice about delivery and was informed that the courier would give 30-60mins notice so decided to place order as cheaper than local delivery. However, when placing my order, i specified that I could only be available between 8am and 2pm. I took time off work and tracked the order. Frustratingly for an hour the van was in my area when I was at home. I was away from my phone for 30mins, after 3pm, only to be informed that I had missed delivery. The delivery company denied knowledge of the 2pm deadline. Don't know who to believe...my advice, support your local company or be faced with a £75 redelivery charge! Waste of my time!
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Mattresses 365
Hi Karen,
Thank you for your feedback, and we're genuinely sorry to hear about the frustration you experienced.
We’d like to clarify that while we do our best to accommodate delivery preferences, any specific delivery time requests (such as availability between 8am and 2pm) must be communicated directly to us, as couriers are not permitted to follow customer notes alone. If this information had been relayed to our team directly, we could have liaised with the courier on your behalf to try and accommodate the request, although it's important to note that specific time slots are not guaranteed and are always subject to the courier's route planning.
As outlined in our Terms and Conditions, if a delivery attempt is unsuccessful due to the customer not being at the address, we have to apply a re-delivery fee, which unfortunately is the customer's responsibility.
We do appreciate you choosing to shop with us and will continue to work hard on improving the delivery experience where possible. If you'd like to discuss this further, please don’t hesitate to get in touch with our Customer Care team.
Thank you,
Mattresses 365
Antwort von Mattresses 365
Hi Simon,
Thank you so much for your kind words! We're delighted to hear you were happy with the price, service, and product. Your recommendation means a lot to us. We hope to see you again soon!
Thank you,
Kiran @ Mattresses 365
Excellent service and communication
Excellent service, fast delivery. Arrived exactly when you said. Mattress is perfect. The men took the mattress upstairs for me. Very impressed. If I was going to bit pick the delivery men didn't come across very friendly or even smile and hardly said one word, but no doubt they were on a busy schedule and again their service was excellent.
16. Mai 2025
Antwort von Mattresses 365
Hi Andrea,
Thank you so much for your kind review! We're thrilled to hear you’re happy with the service and that your mattress arrived exactly when expected — and even better, that it’s perfect for you! 😊
The delivery was handled by Panther, our trusted courier partner. We’re glad they were able to get the mattress safely upstairs for you. That said, we appreciate your feedback regarding their friendliness — we completely understand how much a smile and a warm attitude can make a difference, even on a busy day. We'll be sure to pass this along to Panther to help improve future customer experiences.
Thanks again for choosing us and enjoy your new mattress!
Kiran @ Mattresses365
Antwort von Mattresses 365
Thank you so much for your kind review! We're really pleased to hear that our team was helpful and carried the mattress upstairs for you — we always aim to go the extra mile. If you need anything else, we’re just a message away! 😊
Thanks,
Kiran @ Mattresses365
Great company to deal with
Great company to deal with. Easy to order and arrange delivery.
I haven't put the bed up yet so can't comment on how good the mattress is yet....I'm hoping it's as good as the service.
18. April 2025
Antwort von Mattresses 365
Hi,
Thank you for the lovely feedback! We're so pleased to hear that you found the ordering and delivery process straightforward. We hope you love the mattress once it's all set up — if it's anything like your experience so far, we're confident you won’t be disappointed!
Let us know if there’s anything we can help with in the meantime.
Thanks,
Kiran @Mattresses365
Great comfortable pillow
Great comfortable pillow ! Really good for neck and shoulders pain relief
19. März 2025
Antwort von Mattresses 365
Hi Jean,
That’s fantastic to hear! 😊 A good pillow can make such a difference, especially for neck and shoulder pain relief. Wishing you many nights of comfortable, restful sleep!
Thank you,
Kiran @ Mattresses 365
Antwort von Mattresses 365
Hi Brandon,
Thank you for your wonderful feedback! 😊 We're so pleased to hear that you had a great experience with our service and that your delivery arrived right on time at 8am as arranged.
We always strive to make the process as smooth as possible for our customers. Enjoy your new mattress, and thanks for choosing us!
Thank you,
Kiran @ Mattresses 365
Great service from start to finish
Great service from start to finish! In addition, the wooden headboard is just perfect.
22. Februar 2025
Antwort von Mattresses 365
Thank you for your wonderful review! 😊 We're delighted to hear that you had a great experience from start to finish and that your new headboard is just perfect!
Enjoy, and let us know if you need anything in the future.
Thank you,
Kiran @ Mattresses 365
Lovely mattress. Prompt service.
Easy ordering. Prompt service. Delivery came at the allocated time.
Mattress v comfy.
21. Februar 2025
Antwort von Mattresses 365
Thank you for your lovely review! 😊 We're so pleased to hear that you found the ordering process easy and the delivery prompt. Even better that you're loving your comfy new mattress! Enjoy many restful nights, and if you ever need anything else, we're here to help.
Thank you,
Kiran @ Mattresses 365
We booked the mattress on line and…
We booked the mattress on line and spoke to a lady called Sue who was very helpful and got us a swift delivery within a couple of days just what we wanted.
18. Februar 2025
Antwort von Mattresses 365
Hi Mr Battersby,
Thank you so much for your lovely review! We're delighted to hear that Sue was able to assist you and arrange a swift delivery just as you needed. We truly appreciate your support and hope you’re loving your Centurial mattress. If you ever need anything else, we’re always happy to help!
Thank you.
Best wishes,
Kiran @ Mattresses365
The mattress is very good this is our…
The mattress is very good this is our second purchase. I have back pain usuly if I dont sleep on a medium firm mattress butt on this one I sleep like a baby . I ordered a kingsize as we changed from medium size bed to a kingsize.
28. Januar 2025
Antwort von Mattresses 365
Hi,
Thank you for your wonderful review! We're so pleased to hear that this is your second purchase and that your new king-size mattress is providing the perfect level of comfort and support for a restful night's sleep. It's great to know that it's helping with your back pain too.
If you ever need anything else, we're always happy to help. Enjoy your new mattress!
Thank you,
Kiran @ Mattresses365
We tried the mattress in a shop then
We tried the mattress in a shop then looked on the site online and found the mattress £70 cheaper 😀 the mattress is very comfortable but only time will tell how long it will last, we ordered the mattress to come on a specific day but it came a day earlier (that was nearly a problem) overall we are very pleased 😁
6. Dezember 2024
Antwort von Mattresses 365
Hi Stephen,
Thank you for your feedback! We're glad you found a great deal on our site and that you're enjoying the comfort of your new mattress. We're pleased to hear you're overall very happy with your purchase. Wishing you many restful nights ahead!
Thank you,
Kiran @ Mattresses 365
Jennifer called to say the mattress I…
Jennifer called to say the mattress I ordered had not been received from the manufacturer and would be late. I expressed my disappointment and she went out of her way to provide me with an alternative mattress that would suit my needs. The mattress arrived a day earlier which also helped me. : Congratulations for handling my problem egfficiently and sympathetheticly
11. Dezember 2024
Antwort von Mattresses 365
Hi Fred,
Thank you for sharing your experience! We're sorry for the initial delay, but are delighted to hear that Jennifer was able to assist you efficiently. It's wonderful to know the alternative mattress met your needs and even arrived earlier than expected. Your satisfaction is our priority, and your kind words mean a lot to us. Wishing you many comfortable nights on your new mattress!
Thank you,
Kiran @ Mattresses 365
Quick delivery great matress Great delivery and matters
Great delivery and matters. Bought two now…
2. Dezember 2024
Antwort von Mattresses 365
Hi Angela,
Thank you for your kind words! We're thrilled to hear you're happy with your mattress and our delivery service. It means so much that you've chosen us not once, but twice! 😊 Wishing you many restful nights on your new mattresses!
Thank you,
Kiran @ Mattresses 365
Quick service and a good quality mattress
Very quick service and the mattress is great. Very pleased with the service
26. November 2024
Antwort von Mattresses 365
Hi Julie,
Thank you for your kind review! We're delighted to hear that you were pleased with our quick service and that your new mattress is meeting your expectations. Your satisfaction is our top priority, and it’s wonderful to know we delivered on that. If you ever need anything else, we’re here to help. Enjoy your new mattress!
Thank you,
Kiran @ Mattresses365
Easy customer experience
Very easy to deal with in our experience. Cheaper than the high street (we did try our local shops first).
Delivered quicker than anybody else could. Communication exceptional. Delivery team - efficient and courteous.
Would definitely recommend and use again.
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von Mattresses 365
Hi Daniel,
Thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive experience with us, from our competitive pricing to speedy delivery and excellent communication.
We'll be sure to pass your kind words on to our delivery team as well. Looking forward to serving you again in the future!
Thank you,
Kiran @ Mattresses365
A great price that included old…
A great price that included old mattress removal. Good communication as to the delivery details. Happy customer!
9. Oktober 2024
Antwort von Mattresses 365
Thank you so much for your kind review! We're thrilled to hear that you’re pleased with the value and service you received. Ensuring a smooth delivery and keeping you informed along the way are top priorities for us, so it's wonderful to know we met your expectations. Thanks again for choosing us – enjoy your new mattress!
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