Excellent customer service from ordering to deliver update to actual delivery . I would recommend this company 100% Price , quality , customer service ✅ After a stressful house move and being let d... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Customer services was excellent. I looked on website but wasn’t sure about how to progress. I then got a call asking if I needed help. I was given fantastic support to make payment, arrangements we... Mehr ansehen
Unternehmen hat geantwortet
Amazing, ordered my mattress, picked the day, it came the time it said. Had a, small issue as I paid to get my old one taken away and the courier couldn't take it. So I had to ring the customer servic... Mehr ansehen
Unternehmen hat geantwortet
Albeit only delivered yesterday evening l am so far happy with the mattress we bought. Let down by the delivery (including a specified two hour window). Delivery was initially cancelled on the promise... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Kontaktinformationen
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, Vereinigtes Königreich
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4,7
Hervorragend
141 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good all round service
Good all round service- delivered on time with information on when. Delivery guys were great too.
15. Oktober 2024
Antwort von Mattresses 365
Hi Diane,
Thank you so much for your kind words! We're thrilled to hear you had a smooth delivery experience and appreciated our service. We'll be sure to pass your compliments on to our delivery team – they’ll be delighted! If there's anything more we can do for you, don’t hesitate to reach out. Enjoy your new purchase!
Thanks,
Kiran @ Mattresses365
Brilliant Service...
Ordered an expensive Sleepeezee super king size mattress on 09.08.24. I had done my research into the mattress and the company. Mattresses365 is owned by a very reputable bed company called Linthorpe Beds so this review covers both businesses. The price, inc free delivery and free disposal of the old mattress, was at least £100 better then anywhere else and up to £300 better than some.
The mattress arrived within 2 weeks as scheduled but, on inspection, had a hump at one end. I thought maybe it would flatten out on settling but, to be on the safe side, I emailed Mattresses 365 with some pics as evidence that it was like this on arrival. It was the Friday afternoon before a bank holiday weekend, but they acknowledged the email and said they’d get back to me the following week, They did exactly that and said that Sleepeezee had advised them that they would replace the mattress. They kept me updated, by phone, over the next couple of weeks and arranged that their own team would deliver the new mattress and take away the first one. They did so on 18.9.24 and the mattress is perfect.
I have no idea what caused the problem with the first mattress but sometimes these things happen. The more important thing is how the company(s) respond when things do go wrong. I can say that Mattresses 365, Linthorpe Beds and Sleepeezee gave me exceptional service and I would recommend them every day of the week.
Thanks
18. September 2024
Bewertung ohne vorherige Einladung
Antwort von Mattresses 365
Hi,
Thank you for sharing such a detailed and insightful review. We truly value your feedback and are pleased to hear about your experience with Mattresses365, Linthorpe Beds, and Sleepeezee. We're glad that you found our pricing competitive and that the free delivery and mattress disposal added to the overall value of your purchase.
It’s unfortunate that the first mattress had a slight defect, but as you noted, sometimes these things happen. What’s most important to us is ensuring that any issues are handled swiftly and efficiently, and we’re glad that our team responded promptly, even during the busy bank holiday period. Keeping you informed throughout the process and coordinating the replacement was our priority, and we’re thrilled that the second mattress arrived in perfect condition.
Your kind words about our customer service, attention to detail, and regular communication truly mean a lot to us. We're happy we could turn the situation around and provide you with the high-quality product and service you deserve. Thank you for your recommendation, and if you ever need anything in the future, we’re always here to help.
Enjoy your new mattress!
Thank you,
Kiran @ Mattresses 365
Antwort von Mattresses 365
Hi Jennie,
Thank you for your wonderful review! We're thrilled to hear that you're enjoying the deep, well-sprung comfort of your Deepsleep mattress and finding it to be great value for money. Your satisfaction is our top priority, and it's fantastic to know we're meeting your expectations. If you have any more feedback or need assistance, feel free to reach out. Sleep well!
Thank you,
Kiran @ Mattresses 365
Ordering system very easy
Ordering system very easy
Beautiful mattress
Great delivery
3. September 2024
Antwort von Mattresses 365
Thank you so much for your kind review! We're thrilled to hear that you found the ordering process easy and are happy with your new mattress. It's also great to know that the delivery went smoothly. We appreciate your support and hope you enjoy many restful nights on your beautiful new mattress!
Thank you,
Kiran @ Mattresses 365
Prompt service and so far appears to be…
Prompt service and so far appears to be a great purchase.
22. August 2024
Antwort von Mattresses 365
Thank you for the feedback! We're glad to hear that you're satisfied with the prompt service and that it has been a great purchase for you so far. If you have any further questions or need assistance, feel free to reach out. We're here to help!
Thank you,
Kiran @ Mattresses 365
A to z all good
A to z all good, I received good response by Jen Miller.
Mattress good.
13. August 2024
Bewertung ohne vorherige Einladung
Antwort von Mattresses 365
Hi Volkan,
Thank you for your feedback! We're delighted to hear that you had a positive experience and I'll be sure to pass on your praise to Jen! We're glad to hear that you're happy with your mattress. If you have any more questions or need further assistance, feel free to reach out.
Thanks,
Kiran @ Mattresses 365
Antwort von Mattresses 365
Hi Pauline,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and that your new mattress arrived quickly and meets your expectations.
If you need anything else or have any questions, please don't hesitate to reach out. Enjoy your new mattress!
Thank you,
Kiran @ Mattresses 365
Item delivered in time frame given.
30. Juni 2024
Antwort von Mattresses 365
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great ordering and delivery experience. Your kind words mean a lot to us, and we're delighted that we could meet your expectations. We look forward to serving you again in the future.
Thank you,
Kiran @ Mattresses 365
very helpful during ordering
very helpful during ordering, also a great delivery experience. Top Marks.
9. Juli 2024
Antwort von Mattresses 365
Thank you so much for your kind words, Michael! We're thrilled to hear that you had a great experience with both ordering and delivery. Your feedback is greatly appreciated, and we look forward to serving you again!
Thank you,
Kiran @ Mattresses 365
Great communication and service
Great communication and service. Quick delivery and lovely product at a good price. Would highly recommend.
25. Juni 2024
Antwort von Mattresses 365
Thank you for your wonderful review! We're delighted that you enjoyed our communication, service, quick delivery, and the quality of our product. It's fantastic to hear that you found everything to be of great value. Your recommendation means a lot to us. We look forward to serving you again soon!
Thanks,
Kiran @ Mattresses365
Great communication and service
5. Juli 2024
Antwort von Mattresses 365
Thank you so much for your kind words, Paul! We're thrilled to hear that you had a positive experience with our communication and service. Your feedback motivates us to continue delivering our best. We look forward to serving you again in the future!
Thanks,
Kiran @ Mattresses365
Delivery arrived when stated
Delivery arrived when stated, well packed and the delivery team were really helpful. Would purchase again. Thanks
27. Juni 2024
Antwort von Mattresses 365
Thank you so much for your positive feedback! We're thrilled to hear that your delivery arrived on time, was well packed, and that our delivery team provided helpful service.
Customer satisfaction is our top priority, and we're delighted that you had a great experience with us. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you again for choosing us!
Kiran @ Mattresses 365
Excellent prices, arrived on time and very satisfied
Arrived as expected, excellent price and service
20. Juni 2024
Antwort von Mattresses 365
Thank you, Eileen, for your wonderful review! We're thrilled to hear that you found our prices excellent and that your order arrived on time.
Your satisfaction is our top priority, and we're delighted that our service met your expectations. We look forward to serving you again soon!
Thank you.
Kiran @ Mattresses 365
fast delivery ,it was £100 cheaper than…
fast delivery ,it was £100 cheaper than our local shop , theirs was a 3 week delivery window , this was free delivery (local charged £30) and arrived in 3 days , mattress looks good and comfy but hasnt been slept on yet
16. Mai 2024
Antwort von Mattresses 365
Thank you for your fantastic review. We're delighted to hear that you were pleased with the fast delivery and competitive pricing. It's great to know we could save you both time and money.
We hope you enjoy your new mattress and find it as comfortable as it looks. If you have any further feedback once you've had a chance to sleep on it, we'd love to hear from you!
Thanks,
Kiran @ Mattresses 365
Antwort von Mattresses 365
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our service and that we met your expectations. Your recommendation means a lot to us. We look forward to serving you again in the future!
Thanks,
Kiran @ Mattresses 365
Let down by delivery
Albeit only delivered yesterday evening l am so far happy with the mattress we bought. Let down by the delivery (including a specified two hour window). Delivery was initially cancelled on the promised day, then reinstated but without at any point, any indication of when it might arrive. Despite my best attempts to get some rough idea both by phone and text l was simply left waiting in all day. I eventually received a call from the delivery men when 30 minutes away at 5.30 ish.
3. Mai 2024
Antwort von Mattresses 365
Hi,
We're pleased to hear that you're satisfied with your new mattress. However, we're deeply sorry to hear about the inconvenience you faced with the delivery process. Please accept our sincere apologies for the delay and the lack of communication regarding the delivery timeframe.
It's important to note that delivery is managed by an external company, and although we aim for a smooth and timely service, it's evident that we didn't meet expectations on this occasion. We understand the frustration caused by the cancellation and subsequent lack of updates on the delivery status. This falls short of the level of service we strive to provide.
Please be assured that we take your feedback seriously, and we will be addressing this issue with our delivery partner to ensure better coordination and communication in the future. Your experience helps us identify areas for improvement, and we are committed to making the necessary adjustments to prevent similar incidents from occurring again.
If you have any further concerns or feedback, please don't hesitate to reach out to us. We value your business and want to ensure your complete satisfaction.
Thanks,
Kiran @ Mattresses 365
Excellent service and product purchased…
Excellent service and product purchased appears to be great value for the money paid
10. April 2024
Antwort von Mattresses 365
We're thrilled to hear that you had an excellent experience with us! Providing top-notch service and offering great value for our products are priorities for us, so it's wonderful to know that we've met your expectations. If you have any questions or need further assistance with your purchase, please feel free to reach out to us. We appreciate your feedback and hope to serve you again in the future!
Thanks,
Kiran @ Mattresses365
Antwort von Mattresses 365
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our service to be great, with fast delivery and clear communication throughout the process. Providing excellent service and ensuring timely delivery are top priorities for us, so we're delighted that we could meet your expectations. If you ever need assistance in the future, please don't hesitate to reach out.
Thanks,
Kiran @ Mattresses365
Great service, friendly staff, everything went smootly even exact delivery time.
Great service
15. März 2024
Antwort von Mattresses 365
Hi Susan,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that everything went smoothly, right down to the exact delivery time.
Our team works hard to provide excellent service, and it means a lot to know that it's appreciated. We hope to have the pleasure of serving you again in the future!
Thank you,
Kiran @ Mattresses 365
Great communication
Great communication, good price and item delivered on the day they said with no issues whatsoever.
20. März 2024
Bewertung ohne vorherige Einladung
Antwort von Mattresses 365
Thank you so much for your positive review! We're thrilled to hear that you were satisfied with our communication, pricing, and the timely delivery of your mattress.
Providing a seamless experience with no issues is what we strive for. Your feedback means a lot to us and helps us to keep improving. Looking forward to serving you again in the future!
Thank you,
Kiran @ Mattresses 365
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.