Have just bought a Magimix blender after using a Vitamix for 14 years. I took a while to decide as many reviews between the two brands preferred Vitamix. But the cost differential eventually made up m... Mehr ansehen
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Das sagen Bewerter
Easy transaction to order directly from Magimix who had my 3200xl on sale. The appliance is good looking and seems to be very well made. I've only used it a few times so far, but no issues and overall... Mehr ansehen
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Purchased 3200XL food processor online. When it arrived the item was damaged and I sent by email a video and photos showing fault and damaged packaging. Item collected 4 days later and refund finall... Mehr ansehen
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Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Ausrüstung für die Lebensmittelverarbeitung
- Fachgeschäft für Haushaltsgeräte
- Kochschule
- Elektronikunternehmen
- Lieferant von Lebensmittelmaschinen
Vom Unternehmen geschrieben
Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.
Kontaktinformationen
19 Bridge St, GU7 1HY, Godalming, Vereinigtes Königreich
- support@magimixuk.zendesk.com
- magimix.co.uk
4,2
Gut
189 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Poor experience purchasing a damaged 3200XL food processor online
Purchased 3200XL food processor online. When it arrived the item was damaged and I sent by email a video and photos showing fault and damaged packaging. Item collected 4 days later and refund finally arrived 11 days after collection. Very difficult dealing with customer services as they respond to emails over 24 hours later. If there had been a phone number to call it would have been very helpful but there is not one available.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your review.
Sorry to hear your food processor arrived damaged on delivery and that this affected your overall experience. While we take great care to package our products securely, damage can occasionally occur during transit due to factors outside our control, and we appreciate you emailing us photos and a video so we could resolve the issue for you.
On the same day that our Customer Care team received report of the damaged delivery, a collection of the damaged item and a replacement machine was offered. As you preferred a refund, the team arranged a collection for the earliest date that was convenient for you.
Once the item was collected, the refund was processed in line with our policy, which allows up to 14 days for returned items to be received, inspected, and refunded. We appreciate that waiting for this process to be completed can be frustrating, even when it is within our standard timescales.
Our Customer Care team aims to respond to all enquiries within one working day, and we confirm that your messages were replied to within this timeframe. While we understand your comments regarding phone support, this service has recently been removed, and our team did everything possible to support you via our online service desk during this period.
We are sorry to hear you did not have a positive purchasing experience and would like to extend our thanks again for taking the time to leave a review.
not yet received
I have not yet received this item. The courier has repeatedly failed to deliver. Not your fault but I this gives me opportunity to complain about courier.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Hi Guy,
Thank you for your review.
I'm sorry to hear your order has not arrived yet.
Please get in touch with our Customer Service team via our contact form below and a member of the team will look into this urgently for you:
https://support.magimix.co.uk/hc/en-gb/requests/new
Kind regards,
Ordered and casme pretty quick well…
Ordered and casme pretty quick well packed and looks great but I have not used it yet.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your review.
We are so pleased to hear it arrived quickly and that you are pleased with its design.
Should you need any support with your new product, please do feel free to get in touch with our support team via the contact form linked below:
https://support.magimix.co.uk/hc/en-gb/requests/new
Kind regards,
Customer Care Team
All good so far!
Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've had needed hand washing, way too much hassle!
The lifetime guarantee made it a sure fire deal for me and the very quick delivery was also excellent.
Thank you and highly recommend.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thanks so much for your review.
We are so glad to hear it arrived quickly and that you're enjoying its powerful motor and sleek design, as well as being easy to clean as it's dishwasher-safe.
We hope you enjoy your new Magimix blender for many years to come!
I finally had to buy a new one…
I finally had to buy a new one when the bowl broke after only 40 years ( a shame as the motor was still fine). Good thing the new one is guaranteed for the next 30.
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thanks so much for your review.
It's always so lovely when we hear of our products lasting such a long time. We hope your new Magimix serves you just as well.
Delivery was very prompt
Delivery was very prompt, product was very well packaged and appears to be of a good quality.
Having tried several of the processing methods everything seems to work well so far, time will tell as this is the first food processor we have purchased.
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thanks for your review.
We are so glad to hear that your order was delivered quickly, well-packaged, and that you're pleased with the quality of the items.
We are also happy to hear everything is working well and hope you enjoy getting to know your new food processor!
Kind regards,
Customer Care Team
It seems a good quality product and the…
It seems a good quality product and the service was just fine. I felt however that the product write up was a little misleading; it suggests the blender and processor I bought was for 1-4 people in terms of capacity; which I wanted, but the size of the processor small bowl and clearance in the grinder attachment for the blender are unsuitable for 1 person.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your review.
Sorry to hear you find the product description to be unclear. For us to assist you further with this matter, please contact our Customer Care team via the link below and a member of the team will be happy to help:
https://support.magimix.co.uk/hc/en-gb/requests/new
Kind regards,
Poor customer service
The food procesor is amazing. However I am very disappointed becuase one of the items was damaged on arrival so I emailed customer services (10 days ago) and I have still not received a reply.
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your feedback.
I'm sorry to hear that one of your items was damaged on arrival.
I can't find any record of your email. Please could you put in a new request via our contact form below and a member of the team will respond to you urgently:
https://support.magimix.co.uk/hc/en-gb/requests/new
Kind regards,
Customer Care Team
I ordered accessories for my MagiMix…
I ordered accessories for my MagiMix online; they were quickly dispatched, quickly delivered, arrived safely and are, as usual, of excellent quality. Thanks
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your review.
We're thrilled to hear your order arrived quickly and safely, and that you're pleased with the quality of our products.
We really appreciate your feedback.
Speedy delivery
Easy to order, same day dispatch, with me 48 hours after ordering.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you so much for providing feedback on your recent Magimix purchase.
We're so pleased to hear you found the ordering process easy and that it was delivered to you so fast.
We hope you enjoy your new Magimix for many years to come.
Kind regards,
Customer Care Team
I would not choose any other food…
I would not choose any other food processor or blender than a Magimix.
They wonderfully designed making them easy to use and clean.
And they last many, many years without giving trouble.
Thank you Magimix.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your review.
It's great to hear you are so pleased with your Magimix products!
Your feedback really is appreciated.
Rigid Price Adjustment Policy Forces Unnecessary Return and Repurchase
I recently purchased the Magimix Blender 4 Premium from Magimxi on October 10, 2025, for £229.98.
Less than a month later, while still well within the standard return period, I noticed the exact same blender had dropped in price to £198.98. The difference was £40.
I contacted customer service hoping for a simple price adjustment to avoid unnecessary hassle for both of us. I explicitly stated that if they could not honor the price difference, I would be forced to return the brand-new unit for a full refund and immediately purchase a replacement at the lower price, utilizing their own policy.
Despite this clear cost-saving option, the customer service team refused to issue the small adjustment, citing a rigid policy. They forced me to go through the entirely wasteful process of returning an item only to re-purchase it, creating unnecessary shipping, restocking, and labor costs for the company, and inconvenience for me.
This demonstrates a severely flawed and anti-customer policy. I am disappointed that Magimix values a rigid rule over common sense and customer retention. I will think twice before making another large purchase here.
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for taking the time to leave a review.
We’re sorry for the frustration this situation caused. Our customer service team applied our pricing policy as it currently stands, which does not allow for post-purchase price adjustments. While we understand why a direct adjustment would have felt like the simplest solution, we were required to follow this policy consistently for all customers.
We appreciate your feedback regarding the inconvenience of the return and re-purchase process, and your comments have been shared internally as part of our ongoing review of customer experience and policies.
Thank you again for your feedback. We value all customer input and will continue to look for ways to improve how we serve our customers.
Kind regards,
Customer Care Team
Great products made in Europe and good customer service
Magimix continues to design and manufacture quality products in Europe. Their customer service is excellent.
I had an issue with one of the items included with the food processor I bought recently, so I contacted them and they sorted my problem by sending me a new part straight away.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Hi Joan,
Thanks so much for your review.
We are glad to hear you had such a positive customer experience and pleased we could help with your issue promptly and effectively.
We hope you enjoy your new Magimix for many years to come.
Kind regards,
Customer Care Team
Great customer service
A part was gone missing for a 7 year old blender, and they send it the next day without further questions
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your review. We appreciate you taking the time to provide feedback on your recent experience and are glad to hear we could help with your query so quickly. Happy blending!
Bloody loud.
Blends protein shakes very well.
Bloody loud.
Quiet mark is hilarious in its irony.
But then I knew I was mad thinking there could be a quiet blender!
My previous ten year old, Philips blender was actually lower in volume than this magimix.
Wouldn’t recommend. Get something cheap and cheerful.
It’s just blending.
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank your for your feedback.
We're sorry to hear the blender is too loud for you.
While our blenders have been awarded Quiet Mark certification for their unusually low noise levels compared to other powerful blenders in the same category, they are still professional-quality machines so are engineered to be fast, efficient, and extremely durable, using a high-performance motor. That said, we completely understand that noise perception can vary and we are sorry that our blender did not meet your personal expectations in this regard.
Thanks again for your feedback and please do get in touch with our Customer Care team if you have any queries or there's anything else we can help with.
Great Magimix blender
Great Magimix blender, high quality with reliable parts availability for years to come.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your review. We're glad to hear you are pleased with your purchase and appreciate its high quality, reliability, and longevity. Happy blending!
Grinder not fitting on food processor
I ordered a grinder after listening to the chatbot, but it did not fit on the food processor that I have and Magimix refunded the purchase price very quickly.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your review.
Sorry to hear the item you purchased after consulting our chatbot was not suitable for your food processor.
Our chatbot makes suggestions based off the information provided but in some cases compatibility can vary by model.
I'm glad to hear the item was refunded in a prompt manner.
If you ever have any queries around a product going forward, please feel free to check with one of our Support team members via the contact us form below:
https://support.magimix.co.uk/hc/en-gb/requests/new
I have had my Magimix Juice Expert for less than a month and it has failed in spectacular fashion.
I have had my Magimix Juice Expert for 1 month. On Saturday, I was using it for just the second time to juice some apples that I had spent 2 hours picking in our garden.
Our process is to juice enough apples to fill one bottle, then stop the machine, fill the bottle, clear out the filter, and repeat.
After filling 6 bottles on Saturday, the machine would not restart. It made a loud buzzing noise, and began to smell of burning. With the machine switched off, but still plugged in to the mains, it continued to get hotter, to the point that it became too hot to touch. I unplugged it and took it out to my porch. It remained hot for well over an hour.
After apologising to my wife for choosing a Magimix and the time we had wasted picking the apples, I filled out the online Magimix form explainging what had happened.
Below is the text of their response this morning:
Hello
Please see page 3 instructions for use Juice Expert
"The appliance is fitted with a thermal Failsafe that automatically stops the motor if it has been running for to long or it is overloaded."
The running time of a Magimix Juice Expert 3 is 15 mins
However as this is just buzzing, it sounds like the Capacitor (which sets the speed of the motor) has stopped working.
Please send the machine to our service agents for repair following this link BBS LTD repairs
Regards
After Care
Magimix
Maybe I am old fashioned, but I have to say I find the tone of this email both rude, unhelpful, and spectacularly unapologetic. Not even using names is incredible.
If you follow the link, you go to a repair agent website that fully supposes that the machine is out of warranty. It goes on about postage cost and sending me quotes for the repair. It does not say if I should send the whole machine, or just the (very heavy) motor unit.
To be honest, I wouldn't know how to begin packing up something so heavy. It can't just go in a cardboard box with newspaper stuffed around it.
For 15 years, my previous Magimix Duo worked faultlessly, and I had the impression that Magimix considered itself a high quality and customer driven company.
In all respects, right now, I could not be more disappointed.
27. September 2025
Bewertung ohne vorherige Einladung
I have not fallen in love with my magi mix YET…
I have not fallen in love with my magi mix yet. I do find it cumbersome. The mini bowl is very awkward to lift in and out and I am not sure what the advantage of the midi bowl is. It’s early day and I have not used it for many things yet. The motor is very powerful and it does work quickly - I think with time I will be very happy with it
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thanks for sharing your initial impressions of your new Magimix.
We are sorry to hear you're finding it cumbersome at first, particularly when lifting the mini bowl in and out. It does take a bit of time to get comfortable with the different bowls and their purposes in the beginning.
Regarding the midi bowl, as noted in the instruction manual, it is a practical, easy-clean bowl, specifically designed for use with the discs. It's ideal for tasks such as slicing, grating, and shredding, allowing you to process ingredients neatly without needing to use the main bowl, which can be particularly helpful if you want to use the midi and the main bowl in the same sitting as it means you don't need to wash up half-way through prep.
We are pleased to hear that you're already noticing the power and speed of the motor. Magimix products are designed to be very efficient and long-lasting and it's great to hear that with time, you will be very happy with it.
If you need any further support on bowls or your machine, please do get in touch with our Support team, who'd be more than happy to help with any queries you may have:
https://support.magimix.co.uk/hc/en-gb/requests/new
Kind regards,
Customer Care Team
Superb
I was busy saving up to treat myself to a magimix to replace my much cheaper food processor. But then it stopped working so I bit the bullet and ordered the 4200xl with the extra discs. I have not a single regret. I have used it at least once a day, for example today I made hummus, and bread rolls for lunch and a banana bread, and I just made pizza dough for dinner. Everything is so much more amazing than my old brand. The hummus is smooth and creamy. The bread dough is way better than made by hand and so quick. Its also much quieter than my old processor. It feels sturdy and strong and I have tried most of the attachments. Grate a whole block of cheese in seconds! Easy to clean up too. I have arm pains and find normal cutting and grating leaves me very tired but now its a breeze. Thank you Thank you! (Merci beaucoup)
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you so much for your wonderful review. We really appreciate you taking the time to write about your experience.
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