I had an issue with my toll payment as my card transaction was declined, so I called customer service to sort it out. I was really lucky to speak to a very polite and helpful gentleman who made ev... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Staff at the call centre were really very helpful and pleasant in resolving the problem. It clearly worked and no issues at the toll booths and automatic payment is now working
What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service... Mehr ansehen
It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Akzeptabel
774 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
What a breeze as new driver this made…
What a breeze as new driver this made my journey so much more smoother
28. Juli 2026
Antwort von M6toll
Hi Rachel, thanks for your positive comments and I am pleased your Breeze account makes your journey much smoother. Please feel free to reach out, should you need anythig further. Kay@M6toll
Antwort von M6toll
Hi, thank you for your comments. The type of account that you hold only allows one vehicle to be regsitered against it any one time. We can of course switch your account to a breeze account that would allow multiple vehicles to be registered, but unfortunately, this would not give you the level of discount that you currently have. As an alternative, if you know you are going to be in a different vehicle you can update this at least one hour before travel in your account portal and then change it back.
If you would like us to look at switching your account type then please do reach out to the team on 0330 660 0790 or via email at customer.services@m6toll.co.uk Kay @M6toll
Absolutely top drawer service
Absolutely top drawer service. I contacted the customer service team about a lost driver’s licence and they responded within a couple of hours saying they had retrieved it.
They’ve since put it in the post and paid the postage!
Outstanding customer service!
Thank you!
27. Juli 2026
Antwort von M6toll
Hi Darren, thanks for your positive comments and I am pleased we were able to reunite you with your driving licence!
Please feel free to reach out, should you require anything further. Kay@M6toll
Antwort von M6toll
Hi Mohammad, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Antwort von M6toll
Hi Tayubbi, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Quick response to mis-classification of…
Quick response to mis-classification of my vehicle. But would be better if it was easier to navigate how to claim money back.
27. Juli 2026
Antwort von M6toll
Hi Helen, thanks for your review and the positive comments regarding the service you received.
I am sorry you were misclassed. We cannot always pick this up when you are in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Clive, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Took ages to reply to email and were…
Took ages to reply to email and were totally mercenary.
20. Juli 2026
Antwort von M6toll
Hi, and thank you for review. I can see tht you sent your original request in over a weekend and unfortunately our teams are not available Saturday and Sunday. We did reply on the Monday and my colleague gave you the information to pay online for the subsequent 5 days without incurring any fees.
If you would like to discuss this further, then do please reach out on 0330 660 0790. Kay@M6toll
Antwort von M6toll
Hi Clyde, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Sorted my problem out very efficiently.
20. Juli 2026
Antwort von M6toll
Hi Julie, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Antwort von M6toll
Hi Mark, thanks for your review and your positive comments about our Breeze account. Please do reach out, should you need anything further. Kay@M6toll
I messaged about how to change from a…
I messaged about how to change from a tag account on the website to a breeze account, I have not received a reply.
22. Juli 2026
Antwort von M6toll
Hi Christopher, thanks for your comments. I can see my colleague wrote to you regarding switching your account earlier in July and another email was also sent to you on 22nd July. if you have not received this, please do not hesitate to reach out. Kay@M6toll
Antwort von M6toll
Hi Alan, Thanks for your review and your positive comments regarding the service you received from the team. Please do not hesitate to reach out, should you need anything else. Kay@M6toll
Swift and very helpful
24. Juli 2026
Antwort von M6toll
Hello, and thank you for your positive comments. Please do reach out, should you requre anything further. Kay@M6toll
Awful had to phone so many times would…
Awful had to phone so many times would accept my details online really poor service
17. Juli 2026
Antwort von M6toll
Hi Simon, thankk you for your comments and I am sorry you experienced issues with your journey. The issues arose from the fact that your were towing a trailer which displayed a different VRN to your vehicle, so understandably, this confuses the ANPR cameras and delayed trip construction. For any future journeys, please ensure the trailer and the vehicle are displaying the same VRN. Please do not hesitate to contact us again, should you require anything further. Kay@M6toll
Waste of money
Waste of money, over the top price just for a single trip. Breeze account is a waste of time too. I would rather sit in traffic
24. Juli 2026
Antwort von M6toll
Hi Keiron, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Antwort von M6toll
Hi Bernadette and thanks for your positive comments about the service. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
Antwort von M6toll
Hi Peter, thanks for your positive comments about your journey. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I had a problem as I’d recently change…
I had a problem as I’d recently change my private number plate and Julie really helped me out, the service is really good and save me so much Time.
Julie is a great asset to your Company and should be commended for her efforts to make the brand better.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Martin, thank you for your positive comments regarding the service you recieved from Julie, I will ensure that these are passed on. Please do not hesitate to reach out , should you need anything further. Kay@M6toll
Charges for a vehicle no longer…
Charges for a vehicle no longer registered to me. Very unhelpful customer services.
23. Juli 2026
Antwort von M6toll
Hi, and thank you for comments. I will ensure these are passed to the team. If you need anything further, please feel free to reach out. Kay@M6toll
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.