I had an issue with my toll payment as my card transaction was declined, so I called customer service to sort it out. I was really lucky to speak to a very polite and helpful gentleman who made ev... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Staff at the call centre were really very helpful and pleasant in resolving the problem. It clearly worked and no issues at the toll booths and automatic payment is now working
What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service... Mehr ansehen
It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Akzeptabel
774 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had computer trouble renewing…
Had computer trouble renewing m.e.p....the chap on phone was perfect with assisting me ..and now all compled and ready to go...3/8/26..thank you so much 😄
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very helpful and responsive staff
21. Juli 2026
Antwort von M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Geoff, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Needed to change my vehicle…
Needed to change my vehicle registration. Sent an email and received a response within the hour. Very quick service, new registration on the same day.
24. Juli 2026
Antwort von M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Turn off from toll to airport closed no…
Turn off from toll to airport closed no signage no warning your answer was you can only display issues on toll which is pathetic you have a duty to display issues with exits from the toll you failed to do this.Resulting in a 20 mile detour and late arrival.And I paid for the privilege.
31. Juli 2026
Antwort von M6toll
Hi Mark, thank for your comments and I do understand your frustration that you encountered on your journey. The M6toll was not closed and the closure was on the M42 once you had left toll road I will ensure that these comments are passed onto our operations team to determone how we can better display issues off our network that may affect a customers journey. Please feel free to rteach out should you require anything further. Kay@M6toll
Antwort von M6toll
Hi Thomas thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Quick swift response
Quick swift response addressing my query and provided a satisfactory response.
31. Juli 2026
Antwort von M6toll
Hi Anna, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Tony, thanks for your review and the positive comments about the renewal process for a Mobility Exemption. Please feel free to reach out, should you need any further support Kay@M6toll
last week I went to the holiday through…
last week I went to the holiday through m6 road but I didn’t sure which route I took. I was confused about junction and toll fee, after I enquired if they can see on camera after they replied my email and solve my confusion. Thank god after I had deep breath. Thanks for that.
23. Juli 2026
Antwort von M6toll
Hi Jit, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Ioan, thanks for your review
Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Alan, thanks for your review. I can see that we do respond within 48 hours of receiving your emails. Did you know we have a lite account that will automatically email receipts to you after each journey, so you would not need to download them from the website. If this is of interest please visit https://www.m6toll.co.uk/open-an-account/
Please feel free to reach out should you require anything further. Kay@M6toll
Great Customer Service
Great Customer Service. I've never had any issues with the M6 Toll, and i use it frequently. Breeze is a brilliant idea, quicker and cheaper so why not use it if your a frequent traveller. Had a couple issues with my business account which they sorted quickly and efficiently.
29. Juni 2026
Antwort von M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received and yoru Breeze account
Please feel free to reach out, should you need any further support Kay@M6toll
Contact with customer service was swift…
Contact with customer service was swift in response and helpful . I was charged incorrectly going through the toll - did receive the refund - in terms of customer service 4 stars - ! If I’d not been overcharged - charged incorrectly in the first place it might have been 5 !! But then I wouldn’t have had to contact them at all 🤣🤣.
22. Juli 2026
Antwort von M6toll
Hi Susie, thanks for your review and the positive comments regarding the service you received.
I am sorry you were charged incorrectly. We can't always pick this up when you are in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Great professionalism and Service
Great, communication and professionally dealt with from the start to finish
29. Juli 2026
Antwort von M6toll
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Solve problem in sec.
28. Juli 2026
Antwort von M6toll
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Still waiting for the refund
I eventually received the refund, but no explanation of why they charged a motorbike £12 ?
27. Juli 2026
Antwort von M6toll
Hi Geoff, I am sorry you have not yet received your refund. Please could you reach out to the team on 0330 660 0790 or via email customer.services@m6toll.co.uk and we will look into this for you Kay@M6toll
Relatively easy to sort the issue out
29. Juli 2026
Antwort von M6toll
Hi Nick, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi, thanks for your review and the positive comments regarding your journey.
Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Kenny, thanks for your positive comments, we really appreciate them. Please do feel free to reach out should you require anything else. Kay@M6toll
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