M6toll Bewertungen 

Helpful customer service. Sorted out my query quickly.
Thanks

I was charged £20 which is the same rate as an Articulated HGV. Even though my vehicle is just a 2 inch lifted SUV Nissan pathfinder.
Nothing can be done so they say because their height lasers measured the height. I’ve used the toll for a decade! In HGVs and cars. I’ll be giving it a miss from now on if that’s what I’ll be charged for a SUV. I don’t think the Range rovers and Defenders will be paying what I paid. What a joke.

Prompt common sense assistance- a rare quality!

Staff at the call centre were really very helpful and pleasant in resolving the problem.
It clearly worked and no issues at the toll booths and automatic payment is now working

HOW DOES THIS KNOW I USED THE M6 TOLL ?!

I got charged twice per single cross, i phoned them, she gave email to send, i have sent email, got repply:
"Thank you for getting in touch.
We have received your email, we will get back to you within 10 working days."
I have no words! Absolute animals.

The website wasn’t working properly, but you still doubt with the issue swapping vehicles over on a Sunday

Very quick and professional response in resolving my complaint and processing a refund

This was our first time using the toll . After paying for our car , we noticed they had charged us for a car and caravan . Have been in contact with them but 10 days later we are still waiting for a refund ..

Fast response to my query

Website easy to navigate, set up an account

Improvements notice when there is an interruption in membership and personally intervene .. avoiding unnecessary inflated charges

I had an issue with my toll payment as my card transaction was declined, so I called customer service to sort it out.
I was really lucky to speak to a very polite and helpful gentleman who made everything really easy. He took the time to listen, explained everything clearly and helped me sort out the payment without any hassle.
I was initially worried that I might end up with a penalty, but thanks to his help everything was resolved quickly.
Really good customer service and a genuinely pleasant experience.
Thank you!

I received an email from them threatening to suspend my account even though payment had been taken and my credit card details were correct. Initially, I thought this was a phishing email as it was so ludicrous. In addition, they took another separate amount from my card afterwards of 0.1p without explanation. I queried this but they didn’t respond until I chased them. Although a small amount, if this was multiplied over thousands of people using the toll each day, it would amount to a scandalous sum. I did wonder if there might be fraud taking place. They later stated it was a system error and refunded me, but this was only after I had chased them about it. Absolutely appalling customer service and seriously poor communication from them. Left me feeling they are untrustworthy.

Trying to get a receipt is like pulling teeth!!

I unintentionally missed my intended exit and had to continue further along the motorway before I could safely make a U-turn. As a result, I ended up travelling through the toll point when leaving and then again when re-entering the motorway just following my sat nav. I was charged £9.50 on each occasion exiting and entering within a period of approximately five minutes. I explained that it was a genuine mistake and I should had £19 back, instead I was refunded £9.50 only.

Excellent, timely and very helpful response to my Breeze account questions. Very much appreciated.

The team managed to remove a previous debt that was registered against a new vehicle I had purchased.

What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service road to go back towards Coleshill where I wanted to go originally. And was charged £9.50 for the privilege and put a claim in to get a refund or partial refund. But was declined. Effing ridiculous as I didn't benefit from the 1 jtn journey. Absolute fuming. Motorists being ripped off again. Broken Britain 😡😡😡😡