I had an issue with my toll payment as my card transaction was declined, so I called customer service to sort it out. I was really lucky to speak to a very polite and helpful gentleman who made ev... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Staff at the call centre were really very helpful and pleasant in resolving the problem. It clearly worked and no issues at the toll booths and automatic payment is now working
What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service... Mehr ansehen
It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Akzeptabel
774 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von M6toll
Hi Stacey, thanks for your positive comments, reagrding the service you received from our team. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
You charged me more than I've paid before
You charged me more than I've ever paid before, with no notices to say about the charges and heights, so I've lodged a formal complaint and will nit be using you again.
23. Juli 2026
Antwort von M6toll
Hi Simon thanks for your review. The M6toll uses a different classification system to that of the DVLA. I have noted your comments and will ensure they are passed on.
Please do reach out if you would like further support. Kay@M6toll
Quick to respond
Quick to respond; sorted the issue out very quickly and credited my account after being overcharged due to a technical issue on the Toll paymnt machine. The person who replied to my email was most helpful. So a huge thank you
15. Juli 2026
Antwort von M6toll
Hi Karen, thank you for your positive comments. I am sorry you had an issue when using the M6toll, and I am pleased that the team resolved it quickly and to your satisfaction. Please do not hesitate to reach out, should you require anythng further. Kay@M6toll
Toll prices racing ahead of inflation.
The full-length toll for a car is now £12. Twenty years ago it was £2. Six fold increase in two decades. I guess the Australian private equity owners are looking to gouge their UK customers really badly before the franchise ends and they have to hand it back to the government. Expect the maintenance budget will be hacked back soon as well.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Robert, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Very good and quick response
Very good and quick response
Resolved our problem and refunded
14. Juli 2026
Antwort von M6toll
Hi, and thank you for your positive comments. I am sorry you encountered an issue with your journey and I am pleased the team resolved it swiftly and to your satisfaction. Please do not hesitate to contact us, should you require anything further. Kay@M6toll
Use the 42
Called and asked for a call but apparently I have to call them, and that's for me to set a payment method up on their system
22. Juli 2026
Antwort von M6toll
Hi, George thanks for your review. I have reviewed your query and can see tht you did not add a payment method to your account to allow us to take future payments for journey. We recommend that customers use the self-service option to complete this as when completed online the system generates 3 pieces of code against the account. if completed over the telephone our telephone payment service only produces 2 pieces of code, so we cannot guarantee future payments are taken. Please do not hesitate to contact us again, should you need anything further. Kay@M6toll
Antwort von M6toll
Hello and thank you for your positive comments regarding the service you received from the team. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
Antwort von M6toll
Hi Radu, thank you for your positive comments about the service you recieved from the team. Please do not hesitate to contatct us, should you need anything further. Kay@M6toll
Good
Emailed about toll charge when going they wrong way on motorway they responded promptly and helped.
14. Juli 2026
Antwort von M6toll
HI Jennifer, thanks for your review and your positive comments about the helpfulness of the team. Please do not hesitate to reach out should you need anything further. Kay@M6toll
Antwort von M6toll
Hi Dawn, thanks for your kind words about Tricia. I will ensure they are passed on. Please do not hesitate to reach out should you require anything further. Kay@M6toll
Antwort von M6toll
HI Mike, thanks for your review and your positive comments about the service you received from the team.
Please do not hesitate to reach out should you need anything further. Kay@M6toll
I sent an email got a very quick…
I sent an email got a very quick response. 2 days later all sorted. Very happy
13. Juli 2026
Antwort von M6toll
Hi Simon, thanks for your review and your positive comments about the service you received from the team.
Please do not hesitate to reach out should you need anything further. Kay@M6toll
Left hand driver at toll cabin
For a European van it was quite difficult to pay at toll cabin. I'd like a left hand toll cabin what makes it more easy to use your bankcard.
The response of customer service to get a receipt was very quick and helpful.
13. Juli 2026
Antwort von M6toll
HI Peter, thanks for your review and your positive comments about the service you received from the team.
I have noted your comments regarding left hand drive vehciles and have passsed these on to our opeartions team
Please do not hesitate to reach out should you need anything further. Kay@M6toll
I highly recommend the mobility service…
I highly recommend the mobility service team. I was having some struggles completing online form so they helped me to process it manually and did everything they could to resolve it quickly. I was really happy with the speed of the service and the quick payment. Highly recommend this service.
13. Juli 2026
Antwort von M6toll
HI Nikkie, thanks for your review and your positive comments about the service you received from the team when setting up your Mobility Exemption
Please do not hesitate to reach out should you need anything further. Kay@M6toll
overpriced and beware they charge on…
overpriced and beware they charge on height of car so if your above 1.2 m like a mpv or 4x4 you get charged alot. i ACTIVELY AVOID as it is daylight robbery
13. Juli 2026
Antwort von M6toll
Hi, thanks for your review. The M6toll uses a different classification system to that of the DVLA, and I am sorry it's not worth it for you. I have noted your comments and will ensure they are passed on.
Please do reach out if you would like further support. Kay@M6toll
I was struggling to get myself…
I was struggling to get myself registered as disabled but when I went on to the help center they were very helpful and sorted out my problem
6. Juli 2026
Antwort von M6toll
HI Ian, thanks for your positive comments regarding the customer support team. Should you require anything else, please do not hesitate to reach out. Kay@M6toll
Appalling...we drive a large car and…
Appalling...we drive a large car and get charged as a van on this road...all other roads we are classed as a car...
It's a disgace
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Jane, and thank you for your comments regarding your vehicle classification. We really appreciate your feedback.
Our classification system is different to the one that the DVLA use and your vehicle is a class 4 due to it's height. I have noted your comments regarding this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Antwort von M6toll
Hi Julie, thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Incorrect billing and poorly designed barrier system.
We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to reverse but no one came to help and some 5 minutes later we finally got going, this is simply not good enough. I also note the card reader is too high if you are driving a low/sports car and it's a real struggle to reach - this needs redesigning and quickly.
10. Juli 2026
Antwort von M6toll
Hi Jason, thank you for your review and I am soorry the M6toll did not meet your expectations on your recent journey. I am sorry that your vehicle was miclassified.
Unfortunately, our teams cannot always pick this up at the time of travel.
I have also noted your feedback regarding the card readers
Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
Antwort von M6toll
Hi Mitchel , thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
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