Great price and free delivery. I had not heard of luggage superstore before and was wary as the deal seemed too good to be true. Excellent service and speedy dispatch. Their communication was on point... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Exactly what you want from online ordering. Good quality products with competitive pricing delivered in a timely manner. No hassles and no dramas. Will definitely recommend to friends.
Good choice of brands and products at very good prices. Ordered an Eastpak wheeled bag which arrived on time and with which I was very pleased. Would definitely use again as have struggled in the past... Mehr ansehen
Online shopping was easy and quick, with many options to choose from. Delivery service was similarly quick, my luggage arrived on the second working day after purchase. Luggage arrived in great co... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.
Kontaktinformationen
167 Hermitage Road, N4 1LZ, London, Vereinigtes Königreich
- 0204 524470
- customerservice@luggagesuperstore.co.uk
- luggagesuperstore.co.uk
4,6
Hervorragend
1654 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Delivered very quickly good company
Delivered very quickly
will use this company again
8. November 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hello,
Thank you for your 5 star review, we love a fast delivery!
All the best,
Laura
Outstanding customer service and great prices!
Outstanding customer service and great prices, Luggage Superstore is the only place to get your travel equipment.
15. November 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Good afternoon Dave,
Thank you for your very kind 5 star review!
Wishing you a fantastic rest of your day.
Best wishes,
Laura
Excellent customer service for a faulty part
Really helpful, friendly and polite customer service, quick to respond and no quibbles when sending out a replacement wheel for a suitcase that wore down immediately (must have been faulty manufacture). Item bought via amazon, but wanted to leave a review as I was so grateful for their superb customer service. And just so happy that they were able to easily communicate and find out the singular replacement part I needed, post (in just 1 day) for me to fix it myself, rather than a laborious or wasteful replacement. Highly recommend :)
31. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Thank you Stephanie for your 5 star review!
Glad we could be of help.
Maria
Ordered with delivery efficiently just …
Ordered with delivery efficiently just two days later. Excellent product with massive discounts. Well worth shopping at Luggage Superstore.
17. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hi Gill,
I hope you are well.
Thank you so much for your kind 5 star review, we are very thankful for this.
Have a lovely evening.
-Laura
Do not unordered from this company.
They sent the bags that I ordered to the wrong address an address that I did not input. They then told me that I could not have a refund. They said that I had to get in touch with the delivery company that they had used. They have my money I have no bags. I have now lost £229. I worked hard for that money. Do not use this company.
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hello Martin,
Thank you for your review, I am sorry to hear your order has not been recieved.
I have read through the contact you have had with our customer service team and it was highlighted that the delivery address you provided us was incorrect. We send our orders to the delivery address we have been provided by our customers. This address would have been confirmed on the order confirmation email.
We cannot take responsibility for you proving us an incorrect address.
Regards,
Laura
Exceptional service from Georgia
The speed of delivery was very good, but alas we ordered the wrong item. We called Luggage Superstore and spoke to GEORGIA who arranged for it to be collected the next day and refunded the following day. Exceptional service all round especially from Georgia.
16. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hello Carole,
Thank you for your 5 star review, we truly appreciate this! We are so pleased to hear you are happy with the support provided by Georgia, we will be sure to pass on your kind words to her.
Wishing you all the best,
Laura
Nice bag
Nice bag, well made. Loads of space. Rolls well and easier to get around with than a backpack.
12. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hi John
Thank you for your 5 star review!
-Laura
Large suitcase
From ordering to delivery all was easy and went smoothly. Brilliant service.
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hi Kate,
Thank you for your 5 star review!
-Laura
I ordered a suitcase on Saturday
I ordered a suitcase on Saturday, and by Tuesday it was already with me. Thank you for the quality and quick service 👌🏻
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hi Anna,
Thank you for your 5 star review!
-Laura
Fast service
Case looked small at first but when compared to my existing case its only a few inches shorter, other dimensions are the same. When I ordered the case the delivery was scheduled for 7 Oct. The case was delivered on 1 Oct.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hi Terence,
Thank you for your 5 star review!
-Laura
Good quality product
Good quality product
Accurate description on website.
Perhaps too large packaging
6. September 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hi Bruce,
Thank you for your review, we appreciate this and will take your feedback regarding the packaging onboard.
Have a great day.
-Laura
Faultless customer service
Faultless customer service when I messed up my order and needed to cancel and re-order quickly. I used the chat facility which was closed as it was Sunday, but my request was dealt with and actioned immediately on Monday morning. Then received further assistance. Rare to find this level of attentiveness and care. Just makes life so much easier. I will definitely recommend and return.
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Good morning,
Thank you very much for your kind 5 star review. I am pleased we were able to resolve the matter in a timely manner.
If we can be of any further assistance do get back in touch!
-Laura
Great experience
Great suitcase, great price and super fast delivery.
30. August 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hi Steve,
Thank you very much for your 5 star review!
All the best,
Laura
Good price and super fast delivery
Good price and super fast delivery. Thank you!
31. August 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hiya,
Thank you very much for your 5 star review.
Have a lovely afternoon.
Take care,
Laura
Easy Ordering Quick Delivery
Ordered a couple of backpacks online at 3.00pm on Monday. Received delivery at 10.00am Tuesday at no extra cost. Received a discount for signing up for alerts which made these cheapest I have found anywhere.
No communication with the company as all done online, very easily.
Will definitely use again and highly recommend.
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hi Shona,
Thank you for your shining 5 star review! We are so pleased you are happy with the service we provided.
All the best,
Laura
Easy ordering
Easy ordering. Good price. Well packaged. No damage to suitcase. Communication great. Very pleased. Would recommend.
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Good morning,
Thank you for your fabulous 5 star review, we truly appreciate this!
All the best,
Laura
Unbeatable Prices
Unbeatable prices and good communication. Very happy first time customer who will be back for more! Glad they use DPD as a courier too. I wasn’t in for delivery and they kindly left it at the closest DPD shop which is super convenient.
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Hi Jessica,
Thank you for your fantastic 5 star review! We are so pleased you are happy with the service we provided alongside our courier DPD.
All the best,
Laura
Brilliant…ordered the 3 piece American…
Brilliant…ordered the 3 piece American Tourister luggage which in itself is a good deal on Monday late evening and got it delivered by Wednesday so we can use it for our trip on Thursday. Good service and would appreciate it.
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Good morning,
Thank you for your 5 star review, we truly appreciate this. Wishing you safe travels.
Thanks,
Laura
Great range of products available to…
Great range of products available to browse through. Items arrived on time and well packaged. Prices competitive, and I found the range better than some sites. Customer service responds quickly to queries.
16. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Luggage Superstore
Good morning,
Thank you for your 5 star review, we truly appreciate this.
Thanks,
Laura
Antwort von Luggage Superstore
Good morning,
Thank you for your 5 star review, we truly appreciate this.
Thanks,
Laura
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