linkt.com.au Bewertungen 

On 16 December 2025 I deregistered my vehicle. Prior to this I went onto the Linkt website and my account to understand the process for closing my Linkt account and receiving a refund on the balance in my account. I followed all instructions and returned my tag in a padded envelope (by registered mail - I have the PO receipt) with the required enclosed note stating "Account Number", "Return Reason" (Close my account), and my "Daytime Contact Number". Today is one day short of 9 weeks since I posted the tag and enclosed note to Linkt. No refund has been forthcoming, so I phoned Linkt today. It was an excruciating conversation with the customer service member. The end result is Linkt has my returned tag, but the refund didnt happen because that is done by another team. Really? This is absolutely disgraceful. I now have to wait up to 3 more weeks as the customer service member completed my account "closure" while I was on the phone. I am sorry I can't give a zero rating to Linkt to match their zero customer care attitude.

Passes scam , Double charging, issuing invoices despite of sufficient account balance, Full toll charging with 80Km Zone etc..
When complain, then Deal with ROBOTS , they know nothing except giving imposed & one-sided rules and mental torture.
I cannot believe that a major toll company is looting its customers like this. If it happened once, it could be called a mistake, but since it is happening again and again, and system has not resolved it after weeks and weeks, i would call it a theft.

The site is archaic and an incredibly poor user experience.
They have removed the abilty to allocate a tog to a vehicle.
When you have multiple vehicles on 1 account it's extremely difficult to track activity. They are strategically unhelpful.

These guys will steal money randomly from my account & when I ring to find out what is going on, the import customer service representative will play stupid. This is the second time they’ve stolen money from my account without a trip being taken or any transaction evidence in my statements but I know it was there because I check my balance at the end of each day after the first time I had money disappear. This company needs a royal commission from the top down. They are lying, cheating filthy thieves taking advantage of everyday road users like myself, especially the people that never notice it.

I haven’t read all the reviews, but I’ve seen statements like “the company randomly generates toll data to get money from you,” and another person reported being charged for a journey that wasn’t theirs. I had a similar experience, and it took half an hour to resolve.

Their technology should be accurate enough to read license plates correctly. If not, people are likely paying for trips that aren’t theirs. Fortunately, I rarely use tolls now, but in the past, I would have just paid, assuming it was my journey.

Registered for LTRVTR but cannot claim as caravan not added to list of vehicles in may account.
Cannot add caravan to vehicle list

Very poor experience. My account was suspended over just $25, and within only two weeks of not recharging, they even sent my details to a debt recovery agency. That alone is extremely disappointing.

To make things worse, because they suspended my account, I was unable to use it properly and ended up getting billed another $16 for driving through a toll. How is that fair?

This whole situation feels ridiculous, and for such a big company to treat customers this way — clearly prioritizing money over basic fairness — is honestly shameful. I expected much better.

When I contacted customer service, all they said was “sorry, there is nothing we can do.” No help, no solutions — just a dismissive response.

Pathetic service, waste of time.

I was billed in relation to my vehicle recorded as having travelled through a Toll. It took a phone call of over 30 minutes to register my query. I then had to provide photographs of my vehicle resulting in the Toll entries being identified as human error. During a follow up call I was advised of the enquiry outcome and despite me getting the call taker to repeat the info, At no point was an apology given nor any assurance all attempts will be made to avoid a future occurrence. The lack of competitors for Linkt is very evident.

Really terrible company. Doesn't actually provide a service of course. Has suddenly readded a car to my account that was written off several years ago. Won't allow me to have a new tag for car because that car had one. Except it didn't. I transferred it. Nothing you can do about that apparently.

Customer service is horrendous. They didn't send me my tag when I signed up. They had not sent out the tag I ordered and had been charging me 50c extra every toll for not having a tag. Took the Customer Service rep 15 mins to eventually verify my info before even starting to address my issue. Their English was terrible and I'm honestly not confident that they addressed my issue after 38 mins on the phone.

Dodgy tags returned two years ago, stayed on my account, then they want me to pay for them. Ordered replacement tag, never arrived. Call centre operator RUDE, told me even if they were lost in transit 'they would know', talked over me, has no ability to converse 'off script' then 'waivered' the lost tag fees as a 'one time courtesy' then kept trying to sell me stuff. May as well be speaking to a bot. Lets see if new tags arrive this time. Two years of video matching fees cos they can't send or receive tags. All this after starting to charge me toll fees for a car I sold two years previously. DO BETTER!

The company randomly generates toll data to get money from you

Absolute rip offs. Who charges $50 admin fees for a paper invoice for a couple dollars toll. I had kept forgetting to top up my app then suddenly received a $100 bill. This is EXTREME for today's day and living how can they get away with this. Not to mention their stupid online chat that just ends with consultants and you have to explain yourself all over again. Our roads are all up to date it's so unfair on Aussies not to mention I rather much use my COINS in my ASHTRAY to pay a toll instead of online digital shit. Stupid tolls.

I cannot believe that this pack of shysters only received 97% bad reviews. I am an occasional user and have previously tolerated (to some extent) the exorbitant prices, the interminable traffic jams, the appalling incompetence (and lack of infrastructure) in clearing up relatively minor traffic accidents and, from an administrative perspective, idiotic computer software and unhelpful and arrogant people on customer service.
Disputing a charge, I contacted customer service, which was as useful as talking to a brick wall. I then sent an email documenting the issue and this was totally ignored, but followed by a barrage of threatening emails from Linkt. I sent another email and this was not replied to, but the unpaid invoice was "escalated" to Transurban (it would be hilarious if not so irritating). A third email, this time to Transurban, was also ignored but a further email from them "escalated" the matter once again. There is more to this story, and I am preparing to take the matter to consumer affairs, purely as a matter of principle.

Very disappointing experience

It was extremely difficult to make a payment through the provided link for our recent travel. Despite trying multiple times, the process was frustrating and unclear. Later, we were shocked to receive a huge bill without proper explanation. This has been a very disappointing experience overall.

What a terrible experience. Paid $1 for 30 day pass and promptly received an email saying the payment had failed. Phoned Linkt and spoke to a female standover merchant who constantly talked over me and simply would not accept that there was nothing wrong with the card used and the bank had not blocked the card. The fault was therefore in the Linkt system. After the call I received another email saying my account had been suspended.
Phoned again and spoke to another ‘talk over’ merchant. Trying to actually pay the toll was like getting blood from a stone. Finally she agreed that I could pay the toll and then took the card payment.
I would rather battle peak hour traffic in town than use a Linkt toll road again.
Horrible people to deal with.

Terrible. Got an email for a toll invoice stating my car was on the road at the same time my car was parked on the curb at my house after the engine exploded. I had also recently been a part of a scam involving 'Linkt' so I was cautious. When I disputed it I was asked to send pictures of my car so they could try and match it. Even after giving my full registration and personal details to the Linkt representative. After being chased by collections house for not paying even after writing emails stating my situation, I paid the fine just to make them all go away.

Scam. Avoid tolls in Queensland at all costs. We keep paying our tolls on my credit card and then still receiving invoices for the same toll with admin and video matching fees on top despite paying the tolls immediately.

Linkt is a disgrace to the otherwise great city of Brisbane. It's hard to understand how the system allows a company to manage such vital infrastructure in such a poor manner. The website is extremely user-unfriendly, the charges are excessive, and the overall experience feels exploitative. It’s difficult not to see this system as anything but a scam. How is this allowed to continue?