linkt.com.au Bewertungen 

Linkt you are an absolute disgrace of a company. So are your incompetent customer service team members. Just clueless!! Error after error fixing YOUR mistakes, long wait times, teams passing the buck, outdated processes. I don’t know how many calls, how many times I read out my email and spelt my details and customer service on EVERY call still managed to screw up!!! How hard is it to get an email, and 4 th time lucky ! Name totally spelt wrong when really it’s not that hard! Customer service can’t even put feedback on your behalf, had to transfer me to another department!!! Just hung up sick of holding!!! Management read the reviews and do something. Total incompetence and stressful to deal with!!

Account Closure due to surcharge fee, still waiting for Linkt to refund my money $388. Its over three months and still waiting.......they only issues cheques. Had difficulty banking cheque via Australia Post they had issues processing it. I only have an online account so not able to bank the cheque. Linkt customer service are based in Manila, the accounts team are in Australia but they dont take and or make calls.....I'm stuck!!!! How do I get my refund!!!!! Note to all - if you close your account they will not direct debit your account unless you use automatic top up----ridiculous.......PLEASE REFUND MY MONEY ---- help!!!!!

Can we give less than one star? Faulty tag results in video matching fees for our company vehicle. The billing and GST calculations don't even make sense on the invoicing. You have to keep insisting that you want to talk to a human to get through the annoying AI assistant and eventually (if you are lucky) you get through to an overseas? call centre with English proficiency issues. Terrible.

I had a valid tag. Tag was detected going over the gateway but not on the return trip, so charged video match fee - called to ask, and told becuase it wasn't on your windscreen you have been charged. There is NOTHING in the terms and conditions stating it MUST be on the windscreen. It wasn't on the windscreen for most trips, and it was detected fine. HOw do we know it's not a faculty scanner. Money grab of 55c would add up across 1000s of trips..

Don't use this 3rd party company. Any issues with rebates/tolls/registrations will lead to you footing the bill depiste it being LinkT's fault

have had an account with Linkt for the past 10 years. Every time I check, I see my account in the mobile app. I used to pay my payments and have paid thousands of dollars so far.
Recently, I am not sure what happened with Transurban management, but they began issuing notices to account holders requiring them to clear their accounts immediately. The purpose of having an account is to pay invoices at a convenient time.
The management’s actions are unfair to loyal customers, especially when they impose late fees on them. Account holders aim to pay conveniently and do not intend to incur fines from Linkt. Now I have stopped using Linkt, which is saving me hundreds of dollars.
We aim to address this issue with Linkt and ask them to stop issuing notices in such an unfair manner

Having attempted to talk via live chat with a female, who couldn't understand my questions or answer them properly, I asked for an escalation to her supervisor but she refused. I have since found out that Linkt outsources its customer service jobs to overseas like Philippines, etc.

I hardly ever use toll roads because I don't live in a major city. I switched to Linkt for the etag around Jan, sometimes I travel to Sydney and may use a toll road.

I only had $38.99 owing on the account, which is basically two and a half trips on the Northconnex which is raging expensive. I had only recently done said trips. I don't have auto top up because I don’t want to authorise every second business permission to direct debit my account as they see fit.

Linkt send me an account reminder email notice on the 6th of Aug, then again on the 10th of August, then they text me on the 18th of August stating the they tried to contact me a number of times saying they will now suspend my account, then today they phone from a landline to chase me for payment.

Calm down you greedy a$$hat$. You are acting like you are out a heap of money. This is so aggressive for what?! I have never seen anything like it. Just send me a overdue notice. Don't call me ever.

I freaking paid it, OKAY!

No wonder the new toll provider laws are coming in, the way you money grabbers go about your day and all the random fees you tack on as well.

You think I have nothing better to do than to haggle with you over $38.99 which I clearly missed. No wonder people flag your communications as spam and fraud. Consider that people aren't getting your communications?!

Oh and like other people below, I have been charged multiple times for taking two different roads at the same time and on the same date, which now I have to follow up. 😭

Why did I swap from e-toll?! Damn. Swapping back.

Biggest thieves ever. They double charged me when I deposited cash. Now they say they will take 4 weeks to refund me my 400 dollars. I need the money now not in 4 weeks. Absolute rubbish

Customer service is bad. I called to request the most recent account transaction history because it was not viewable on line. I was told it will be emailed to me, but got a statement from post, not the period of transaction info I requested.

Government scam, sickening. Roads paid off and now this garbage company takes over and charges you out the rear. Fk you guys.

i was oping up a tagless account to use the toll rods and the person had to say it you know you will have to pay 50c for not having tag a tag wtf you greedy company. i am not stupid

Double-charged me and called customer support, which kept trying to put me on hold to brush it off and ended up taking an hour to refund me. You should be more efficient instead of lying that there are two toll points while your website only showed one!

I've been a Linkt customer for 10+ years. After not logging in for about 5–6 months, I went to order a new tag for my new car.

I couldn't remember my password, but I knew my username. I entered it, requested a password reset... and the reset code was sent to a (completely different mobile number and email address) that I'd never seen before - you could only see the last 3 digits of the mobile number it gets sent to.

Naturally, I called customer support.

Their explanation? Apparently, **someone else is now using the exact same username**, and the password reset was being sent to *their* registered contact details.

How is that even possible?

Since when can two different people end up with the same username? If my username was already in use, why would your system ever allow someone else to register it? I've used that exact username for over a decade and logged in with it countless times.

This isn't just a frustrating user experience - it's a serious design and security concern.

Does Linkt invest in UX/UI at all? Does anyone review these workflows before they're deployed? More importantly, what safeguards are in place to prevent account mix-ups like this?

For a company handling customers' personal information, vehicles, toll payments, and financial details, I'd expect a much higher standard. This experience has completely undermined my confidence in the platform.

I’d like to provide feedback regarding the management of our tolling tag lifecycle. We were not reminded at any point that the tag has a 9–10 year lifespan and requires replacement. Because of this lack of communication, we’ve now been charged repeated video matching fees that could have been avoided entirely.

As a long‑term customer, I expect proactive reminders for known lifecycle events especially when failing to act results in additional charges. A simple notification (email, SMS, or in‑app alert) before the tag expired would have allowed us to replace it on time and avoid unnecessary fees.

I’m requesting that Linkt review this situation, consider waiving the video matching fees incurred due to the expired tag, and ensure that customers receive clear reminders in the future. This would improve transparency and prevent similar issues for others.

Even though I had set up an account and put in the right registration I still get pricy invoices through Email. Very unprofessional and it seems impossible to lower the fees once I get them on Email.

As a visitor to Australia, it is impossible to use this.,
I have tried to get an invoice for my company, but it's just impossible.
I have gotten different accounts, because I rented in both Melbourne, Sydney and Brisbane. Not possible to log in, no direct link in the email.
If I rent a car in Australia, it will be from a company that does NOT use this.
And no way to contact them, only a chat AI assistent that did not know anything.

Good to see I'm not the only one that thinks this company is a joke!! Sent me an email to pay a toll notice. The link takes you to download an app, no chance am I doing that.
Then when I used the Web address they had in the email and I entered the toll notice number exactly how it is in the email....guess what it doesn't exist!! And they don't even reply to any of the reviews. Stop wasting peoples time and stop trying to act like you have authority by sending out random fines and making it impossible for people to pay

got caught on a toll road i always avoid them but a new gps i checked thaat night and the next no tolls showing than 2 weeks later get an invoice in the mail for $14.72 toll $3.29 the rest admin fees go back to toll booths or give it up

Ignoring the parasitic nature of Transurban's relationship with various state governments, I find the behaviour of Transurban and Linkt to be beyond unprofessional to the point of belligerent arrogance.
On 20 March, 2024, I reluctantly purchased a Linkt token.
On 4 February, 2026, I requested a refund of the balance of my account being $14.11, having used an astounding $10.98 on one, count them, one, trip over the Gateway Bridge. Utterly and gobsmackingly extraordinarily, and unjustifiably expensive.
Here we are, two months later, and the refund still remains unpaid.
I don't know what the CEO, Michelle Jablko, is doing but it sure doesn't seem to be managing the business-like character nor professionalism of the company.
Is her multi-million dollar unearned paycheck so at risk by not refunding my $14.11?
Numerous attempts to contact the company have met with stoney silence.
I know that this is a small sum of money but it becomes the principle of the matter and shows just how poorly the government allows such people to treat Queensland citizens.