Chemist Warehouse Bewertungen 126

Phone numbers provided to call but no answer to multiple calls !

Often don't have my meds. Now however, I also have to show id which I rarely carry. I have been going there for 16 years... And still they don't know me!!!

I'll be going to discount chemist from now on.

Chemist warehouse have lost the plot and really don't care about it's customers.

shit service waited 48 minutes for my asthma puffer and some meds while there's people ahead of me waiting longer people shouldn't have to wait over an hour for their prescriptions may as well go to a smaller chemist and get my stuff within 2 minutes shit chemist warehouse they charge like a few dollars cheaper than some chemists but u have to wait close to an hour if not over an hour

Chemist warehouse asburtons online service isnt the best. About 4 times now they make it so hard to get my click and collect order. I dont always have my drivers license on me and i had apple pay. Got my husband to go in with his license and because it wasn't under his name they wouldn't give it to him. Another time they stuffed up the order and basically made me jump through hoops before they would rectify it. Wont be shopping there again and will travel to another location or get it delivered instead

Great range

Went to Rolleston branch to collect my daughter's prescription. Gave name 4 times. Spelt it. Twice. Gave address. Twice. Got asked if we lived at an address she had on screen. It was not the address I had just given her. Twice. Wrote name down. Called dentist. Dentist confirmed they sent prescription at 1.28pm. It's now 2.35pm. Girl finds prescription. Tells me it will be a long wait as they only have 1 pharmacist. At this point I just walked out.

Last two times only had one order out of four done electronically now this morning won't even load my order they are bloody hopeless this system is supposed to make things easier from both sides but it is a bloody disaster.

Extremely disappointing experience with Chemist Warehouse online.

I purchased an item from their online store at full price, and the very next day the price dropped significantly. I contacted customer service immediately by email and phone, but they refused to offer any solution — no refund of the price difference, no return option, nothing.

What makes this even more unacceptable is that Chemist Warehouse physical stores allow returns without issue, yet their online store applies completely different rules and refuses to provide basic after‑sales support. The inconsistency is misleading and unfair to consumers.

Since no one was willing to take responsibility or provide a reasonable remedy, I have already reported this matter to the relevant consumer authorities.

Very disappointing service. I will not be purchasing from their online store again.

Great products with amazing customer service, I have been looking for this product and I’m happy to find it here. It’s awesome.

Chemist Warehouse are selling fake YSL Black Opium perfume I just watched a video showing the real against the fake I'm so disappointed I was going to buy it for my mum for mothers day

Bought a waterpik cordless water flosser and for the first few uses there was no issue. Then it suddenly just stopped working and I contacted chemist warehouse in store and they told me they couldn’t refund it in store and I had to contact the customer service team. It then took me several phone calls and emails over several months to get any kind of assistance and eventually I was sent a shipping label to return the product and it was sent back to me and I was told the batteries weren’t in correctly (not sure how that is even possible) and then was able to use it again for not more than a couple weeks before it gave up on me again. The customer service was horrible and they made me feel stupid by just sending it back in a box with no explanation and ultimately no fix for the issue. Do not buy this product and do not buy anything from chemist warehouse of significant value because the customer service is so lacking if you ever need to return or exchange the product. Use your money more wisely and invest in a better quality and larger water flosser.

I had an emergency over the weekend when I lost my insulin pen. I tried a number of dedicated diabetes clinics but had no success in obtaining the specific brand of applicator and tried Chemist Warehouse. I called South Melbourne first and the pharmacist was very helpful and though they didn't have stock they checked availability on their system and tracked down to Ackland Street. Only one in stock and the pharmacist reserved it for me. Such great service from Chemist Warehouse team who made the effort to search stock for me and get me to the right store. Literaly life savers. Well done and thank you.

Favourite pharmacy ever. Repeating buying. Recommend

I was charged for a click and collect order that was cancelled shortly after placing it by Chemist Warehouse and I never received a refund. I won't be using that system again.

Unfortunately had to go here for a prescription over a weekend as our local chemist was closed. What a waste of space! Totally useless. Spent 10 days trying to collect but every time met with an excuse as to why the items couldn't be collected. Customer service non-existant, never answer the phone.DO NOT USE THIS COMPANY.

Purchased a lipstick that had been opened. Didn’t notice unfortunately, however neither did the checkout attendant. This isn’t the issue though. When I returned it, I spoken to like a child by the female manager. Very poor, unprofessional behaviour. I will not return to this store

I've used this store since it opened - so about ten years.
Initially it was great, however in the last two years it is honestly very busy and quite hopeless. I guess you get what you pay for. For someone without a concession card - honestly if you're going to pay full price for a PBS script it's now only ever going to be $25. I just waited30+ minutes for a full-priced script only to be told there was an issue. The person in front was told his script wouldn't be in stock until tomorrow - he'd waited a similar time. All respect and courtesy - including for people's time has dissipated. I'll only be using if it saves me dosh.

Chemist Warehouse -Miranda - INCORRECT SHELF PRICING/LABELLING - ***CHECK THE PRICES****
Picked up x2 packets of Natures Way 60x effervescent tablet, x1Magnesium + Booster + x1 Energy (vitamin B).

The yellow ticket on the shelf stated $14.99 - reduced by $15.00 a good value buy, EXCEPT at the check-out told $23.00 each.
Manager called a black-haired young fellow was called, to check the shelf price. he did, agreed its showed $14.99 for Nature's Way magnesium 60 tablet packets. BUT HE SAID "THATS WRONG" AND SCREWED UP THE TICKET and said the price in the system is right. He was not interested in standing by the marked price, all be I've been a customer for 20 years!! so chose to not purchase - will buy online!
******SO DOUBLE CHECK THE PRICE AT THE CHECK OUT**** INCORRECT PRICING ON THE SHELVES, CAN'T BE RELIED ON AND OR MISLEADING*****

I would rate lower if I could. Chemist Warehouse have been advertising an item over that last week that is 50% off. I had two failed attempts at Click and Collect from stores that showed they had stock, both orders were accepted, took payment, cancelled, no reason given, and then refunded.
Very odd. Seeing the item was still marked as in stock at a nearby store I drove there, showed the, the item marked as in stock, but they stated they had none in stock.
Today the item listed on their online store, thinking perhaps the warehouse might hold stock I ordered again, and the same thing happened, order accepted, payment taken then cancelled , again no reason given.
What sort of useless stock management process do they have, I won’t ever bother shopping with them again. As I found out, low prices are clearly just misleading. The only thing they did manage was automatic refunds, as they should have, so still no points for that.

Product & STAFF -
worst CS and misleading information of product online compared to what you actually get delivered on top of that the employees have 0 awareness of product and concern related to health of customer. they will advertise product from actual product website but you end up receiving an entirely diff product. CS team are irresponsible, an AI would do a better job than them.