Lightning Fibre listened to what the problem was, immediately raised a ticket and booked the engineer for the next day. Two hours later he called round as he was free, saw where the fox cubs had chewe... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I switched to Lightning Fibre last month. Before installation I phoned Lightning Fibre and arranged a pre installation visit to talk me through what would happen and answer any questions. Three days... Mehr ansehen
Unternehmen hat geantwortet
We contacted lightning fibre with a view to having super fast fibre installed. In just over a week from site visit the installation was completed and everything was switched over to the new system. Th... Mehr ansehen
Unternehmen hat geantwortet
Very smooth and prompt installation process, literally 2 days after my initial enquiry. Instant super fast broadband, it is so fast it blew my mind! Downloading a feature film literally takes a few se... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lightning Fibre
Vom Unternehmen geschrieben
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Kontaktinformationen
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Vereinigtes Königreich
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
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5095 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The staff have been excellent though…
The staff have been excellent though out. The men who came and fitted our broadband discussed everything they were doing very thoughtful
10. April 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Val. We are so pleased the team were helpful, thoughtful and kept you informed throughout. ⚡
Excellent fitters.
Competent, clean, efficient fitters, installation was very fast. Wouldn't know where the cables run.
10. April 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Gary. We are so pleased the installation was fast, clean and efficient. ⚡
Very good service and very polite
Very good service and very polite
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your fantastic five star review Kay. We are delighted to hear you received very good service and found the team polite. Your feedback means a great deal to us. ⚡
Great communication with staff at…
Great communication with staff at Eastbourne, and great fitters who did a superb installation, far better
than EE did, long may you continue. thankyou
9. April 2026
Antwort von Lightning Fibre
Thank you for your lovely feedback Clyde. We are so pleased you were happy with both the communication and installation. Your support means a lot to us. ⚡
Very friendly and professional made to…
Very friendly and professional made to feel comfortable.
9. April 2026
Antwort von Lightning Fibre
Thank you for the five stars Donald. We are glad you had a positive experience. Your feedback is greatly appreciated. ⚡
Connection review
Engineer was very professional and did a great job
Only downside is that there is no app like sky where you can check speed
I have checked speed which wasn't the 300 I signed up for especially upstairs
Find it difficult to contact service
11. April 2026
Antwort von Lightning Fibre
Thank you for your feedback Terry. We are pleased to hear the engineer provided a professional service and did a great job. We are sorry to hear about the concerns with speed and contacting support. WiFi speeds can vary around the home, especially upstairs, and we would be happy to look into this for you and ensure you are getting the best possible performance. Our local support team is available 7 days a week on 01323 380260, or you can email ask@lightningfibre.co.uk. You can also open a ticket through your customer portal and we will be happy to assist. ⚡
Antwort von Lightning Fibre
Thank you for your lovely feedback Sandra. We are so pleased you are happy with the service and our team. ⚡
The service is good and the staff is so…
The service is good and the staff is so friendly
11. April 2026
Antwort von Lightning Fibre
Thank you for your kind feedback Yam. We are so pleased you are happy with the service and our team. ⚡
Engineer staff was very friendly
Engineer staff was very friendly, got the work done efficiently and also kept me informed with what work they were carrying out
11. April 2026
Antwort von Lightning Fibre
Thank you for your lovely feedback Danielle. We are so pleased the team were friendly, efficient and communicative. ⚡
The service tech guy was right on time
The service tech guy was right on time, got us hooked up in no time at all, helped me login to my Smart TV and everything has been up and running ever since (a week now)! Thanks!!
11. April 2026
Antwort von Lightning Fibre
Thank you for your fantastic five star review Ruth. We are delighted to hear the engineer arrived on time and got everything set up so quickly for you. It is great to know they were able to help with your Smart TV and that everything has been running smoothly since. Your feedback means a great deal to us. ⚡
Antwort von Lightning Fibre
Thank you for your fantastic five star review Patricia. We are delighted to hear everything was completed quickly and efficiently. Your feedback means a great deal to us. ⚡
Antwort von Lightning Fibre
Thank you for your lovely feedback Chris. We are so pleased you experienced a quick and tidy service. ⚡
So far so good extender works well so…
So far so good extender works well so far no problems
9. April 2026
Antwort von Lightning Fibre
Thank you for your fantastic five star review Paul. We are delighted to hear everything is working well and that the extender is performing as expected. We hope you continue to enjoy a smooth and reliable service. Your feedback means a great deal to us. ⚡
So pleased we changed to Lightning…
So pleased we changed to Lightning Fibre
Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service!
No drop offs or dead spots since we switched either
Amazing!!
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your fantastic five star review Shirley. We are delighted to hear you are so pleased you made the switch. It is great to know the installation was thorough and that the team went the extra mile to ensure everything was connected, even your iRobot. We are also pleased you are enjoying a reliable connection with no drop outs. Your feedback means a great deal to us. ⚡
Very friendly people and efficient
Very friendly people, whether on the phone or the men who came to fit. Quick, neat, such a pleasant experience. Broadband is working well and speed. Very satisfied
9. April 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Cindy. We are so pleased you had a smooth and pleasant experience and that you are happy with the service and speeds. ⚡
Antwort von Lightning Fibre
Thank you for your wonderful feedback Beata. We are so pleased you found the service professional and easy to deal with. We really appreciate your recommendation. ⚡
Lightning fibre only had a week and it…
Lightning fibre only had a week and it is so good everything was so quick and very smooth
8. April 2026
Antwort von Lightning Fibre
Thank you for your lovely five star review Malcolm. We are delighted to hear everything has been quick and smooth since joining us. It is great to know you are already enjoying the service after your first week, and please remember that our local support team are here whenever you need us, 7 days a week! ⚡
Antwort von Lightning Fibre
Thank you for your fantastic five star review Jayne. We are delighted to hear the engineers arrived as expected and that the installation was smooth and efficient. Your feedback means a great deal to us. ⚡
Antwort von Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the team were professional, efficient and tidy. ⚡
Very pleased with my experience with…
Very pleased with my experience with lightning fibre- the initial installation went very well and recently when the cable outside was vandalised, it was fixed quickly.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your fantastic five star review. We are delighted to hear your installation went smoothly and that the recent issue was resolved quickly. It is great to know you felt well supported and that everything was put right promptly. Your feedback means a great deal to us. ⚡
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