Jordan handled the call like a season pro, great rappor and problem solving. Made the call effortless and also answered all my queries and found solutions at ease. Genuinely impressed with his custome... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Jordan was very professional and clear in explaining all I needed. My query was solved promptly and with a personal human touch that made it so easy to talk about my finances and resolve my last debt... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Mehr ansehen
Unternehmen hat geantwortet
I spoke with a a really understanding gentleman called Amir. I felt so comfortable on the phone call, everything was thoroughly explained and most of all, I spoke with a human who showed such positi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lantern
Vom Unternehmen geschrieben
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Vom Unternehmen geschrieben
Kontaktinformationen
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Vereinigtes Königreich
- 0113 887 6876
- lanternuk.com
4,8
Hervorragend
6669 Bewertungen
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Antwort von Lantern
Thanks for the five stars Mark, we appreciate it.
Thanks. Mark
Calling this debt management company
Calling this debt management company, Lantern, has been enlightening to say the least.
I understand they’re probably not all the same, but experiences like this really help reduce the stigma that can comes with debt management services. I felt completely listened to and never judged at any point.
A special thank you to the manager, Pat Lee, for going above and beyond, and to Annie, who I spoke with this morning—both were incredibly supportive and understanding. Call them to sort out what you have got going on instead of worrying yourself to the point of it affecting your manteal health. Thank you Pat
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Sam,
Thanks so much for the amazing review!
Really glad to hear you’ve consistently had helpful and kind experiences with the team. That means a lot to us!
We’re thrilled to be one of the best companies you’ve dealt with — easy 5 stars back to you for taking the time to share this!
Regards, Mark
I had a chat with a person call Amir…
I had a chat with a person call Amir was very helpful and understanding,thank you for the help to continue my life for better
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Carlo,
Thank you so much for this amazing feedback. It's great to hear how Amir was able to make you feel heard and supported, that is exactly what we expect from him (and all our agents).
Thank you!! Mark
Understanding and assisting in finding…
Understanding and assisting in finding solutions
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate your positive feedback! We're happy to hear that we could assist you in finding solutions that meet your needs effectively.
Thanks!! Mark
Sorry finances
He made it easy to set up a new DD going forward and very understanding about a missed payment, also lantern don't charge for a missed DD which some companies do,so fair play to them for that!
They are very good towards your financial situation and will only take what you can afford !
Very good company highly recommended.
.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Andrew,
We're happy to hear that setting up your new direct debit was easy and that Ian was understanding regarding your missed payment - we know these things happen. We appreciate your recommendation and are glad our approach to your financial situation worked for you.
Thanks! Mark
Antwort von Lantern
We are so glad to hear that you found our team member helpful and friendly! We appreciate you taking the time to leave us feedback.
Thank you!! Mark
Spoke to Bilal on two occasions now (…
Spoke to Bilal on two occasions now ( called back when he said he would ) very professional, polite man. Didn’t rush but didn’t hang about either - no judgement and set a reasonable agreement up we both agreed on. Thanks.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hey there Patrick,
We're happy to hear that you had such a positive experience and appreciate the professional service from Bilal. He is really good at what he does, and it's great when people notice, so thank you!
Regards, Mark
Antwort von Lantern
We appreciate your feedback and are so happy to hear that you had a very professional experience with us!!
Thanks, Mark!
The agent was very helpful.friendly &…
The agent was very helpful.friendly & dealt with my query professionally. We even chatted about my favourite chocolate lol
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Kathy,
We are so very happy to get feedback like this, it's amazing to hear how Amir was friendly and helpful. Thank you!!
-Mark
Antwort von Lantern
Thanks for the feedback Steve, it means a lot to us!
-Mark
Great operator
Great operator, patient and straight to the point, top bloke!
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hey Lewis,
We're very happy to hear that you had such a positive experience! Thank you for taking the time to leave us your kind feedback; we appreciate it.
Thanks!! Mark
Antwort von Lantern
Thanks Kelly. We appreciate the 5*!
-Mark
Very polite and helpful young lady
Very polite and helpful young lady, help me sort out a payment plan to finally get my debt sorted
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that the member of our team was polite and helpful. We appreciate you recognizing our efforts to help sort out a payment plan.
Thanks, Mark
Straight forward and considerate i…
Straight forward and considerate i difficult times.
I had worried so much
Thank you
16. März 2026
Antwort von Lantern
We appreciate you taking the time to share your experience. We're happy to hear that our service was just what you needed!
Thanks, Mark
advisor was lovely and friendly and…
advisor was lovely and friendly and made me feel at ease
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate your positive feedback! We are so happy to hear that our advisor was lovely and friendly and made you feel at ease.
Thanks! Mark
Antwort von Lantern
Hi Amanda,
We're happy to hear that our straightforward approach was easy to follow. Thank you for your positive feedback!
Regards, Dilan
I am really honoured to you that you…
I am really honoured to you that you understand my situation and you give me opportunity to give your debt returned with minimum rate. when my position will be good I'll try to give your debt Money pay as sooner as possible .
21. März 2026
Antwort von Lantern
Sharafat.
Thank you so much for your kind words. We’re really glad we could understand your situation and help you find a manageable way forward.
Please don’t worry, your plan is there to support you, not add pressure. When things improve for you, that’s great, but for now just focus on what you can manage. We’re here to help every step of the way.
-Regards, Mark
Brilliant service
Brilliant service, very helpful. Micheal
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that our service was helpful. Thank you for your positive feedback; we appreciate it greatly.
Ta, Mark
Paul was amazing...I got myself in a…
Paul was amazing...I got myself in a mess with the debts numbers and overall payments his patience was amazing I would definitely recommend him
Thank you Paul
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks so much for sharing this Lynda. We’re really happy to hear that Paul was able to help you through the confusion, debt numbers can definitely feel overwhelming, and his patience is one of the things we love most about him.
It’s great to know he helped make everything clearer for you, and we really appreciate your recommendation. We’ll make sure your thanks get passed on to Paul. It’ll absolutely make his day!
Take care, Mark
Amina is very Professional
Amina is very Professional
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you for the feedback, and the lovely shoutout to Ahminah... I'll pass it on for you!
-Mark
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