Jordan handled the call like a season pro, great rappor and problem solving. Made the call effortless and also answered all my queries and found solutions at ease. Genuinely impressed with his custome... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Jordan was very professional and clear in explaining all I needed. My query was solved promptly and with a personal human touch that made it so easy to talk about my finances and resolve my last debt... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Mehr ansehen
Unternehmen hat geantwortet
I spoke with a a really understanding gentleman called Amir. I felt so comfortable on the phone call, everything was thoroughly explained and most of all, I spoke with a human who showed such positi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lantern
Vom Unternehmen geschrieben
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Vom Unternehmen geschrieben
Kontaktinformationen
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Vereinigtes Königreich
- 0113 887 6876
- lanternuk.com
4,8
Hervorragend
6670 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Amina is very Professional
Amina is very Professional
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you for the feedback, and the lovely shoutout to Ahminah... I'll pass it on for you!
-Mark
Very polite and well informed treated…
Very polite and well informed treated like a person and not a number highly recommend
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate you sharing your experience. We're happy to hear that you were treated with respect and found our team to be well-informed.
Thank you! Mark.
The customer service was excellent.i…
The customer service was excellent.i was stressed when I first rang up but by the end of the phone call I was calm and relaxed. I would highly recommend this company they treat you as a human being and genuinely care. Being in debt is not ideal but having someone who helps you to navigate the system helps to bri g back normality to your life.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you so much for this lovely review. We’re really glad to hear that our team helped take some of the stress off your shoulders. It means a lot to know that by the end of the call you felt calmer and more at ease.
Being in debt is never easy, and we completely understand how overwhelming it can feel. We’re here to treat everyone with respect and empathy, and it’s great to hear that came through in your experience. Navigating everything can be tough, but you don’t have to do it alone ;we’re always here to help.
Thanks, Mark.
I spoke to Nigel today
I spoke to Nigel today, he was very polite my experience was great he helped with all the thing necessary and made sure everything I needed was resolved.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that our service was helpful, and that you found our representative polite and efficient in resolving your issues. We appreciate your feedback!
Regards, Mark.
Lantern made a difficult to conversation easy
I had to clear a debt on behalf of my I'll son. Not a fun experience, but Ian from Lantern was superb. Compassionate and professional.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you so much for taking the time to share this. We’re really glad to hear that Ian was able to make a tough conversation a bit easier.
Handling something like this on behalf of your son is never easy, and we genuinely appreciate the trust you put in us. It’s great to know Ian showed the compassion and professionalism you needed in the moment
Thank you, Mark.
Great service and very helpful
Great service and very helpful
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that we provided a great and helpful experience. Thank you for sharing your positive feedback with us!
-Mark
The person that dealt with me was…
The person that dealt with me was efficient and professional and made me feel at ease the entire time of the phone call.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate your feedback and are so glad the person was efficient and professional, making you feel at ease during the call. Thank you for five stars!
Really nice and clear about everything
Really nice and clear about everything, they also check what you available to pay as well as to see if any mental health issues are there on your behalf and have a help system in place for that which I though was quite caring. Definitely good people working for them and the guy I spoke to on the phone was very polite and aced customer service.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Liam,
Thank you so much for leaving such a thoughtful review. We’re really glad to hear that everything was explained clearly and that you felt supported throughout the process. Making sure we understand your circumstances, including any wellbeing concerns, is a big part of providing the right help, so it’s great to know that came across as caring.
Thanks!! Mark
Antwort von Lantern
We appreciate you taking the time to share your positive experience, and we are so glad that we could be of assistance to you.
Thanks, Mark
Thank you for the support
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate you taking the time to share your experience with us, and we are so glad to hear that we provided great support to you!
-Mark
Jordan
Your advisor, Jordan was so polite, professional, wonderful and supportive when discussing my account.
Best customer service is have experienced.
Keep up the great work Jordan you deserve a raise and an award.
Thank you
DD
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi DD,
Thank you so much for your wonderful review! We’re delighted to hear that Jordan made such a great impression. Polite, professional, and genuinely supportive service is exactly what we aim for, and it’s fantastic to know he delivered that for you.
Thanks!! Mark
The agent name was Daryl and he was so…
The agent name was Daryl and he was so good and so nice , he also was very understanding about my situation and he was judgmental he listened which helped me a lot
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Tom,
Thanks so much for sharing your experience! We're really glad to hear that Daryl took such good care of you. It's great to know he was kind, patient, and truly listened. Feeling understood makes such a big difference, especially in difficult situations.
We hope you meant Darryl was not judgemental... otherwise we need to have a word with him.
Thanks! Mark
I spoke with a lovely advisor this…
I spoke with a lovely advisor this morning called Jordan he ran through everything with me helping me completely understand what would happen how the procedure works , repeated back everything . He was extremely understanding , helpful , polite a credit to your company .
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks so much for taking the time to share this Pamela. It really means a lot to us. We're thrilled to hear Jordan was able to make everything clear and walk you through the process step by step. He’ll be over the moon to hear your feedback!
We’re glad you felt supported and understood throughout the call, that’s exactly the experience we aim to deliver.
Thanks!! Mark
The agent who called me was more…Concerned than judgemental
The agent who called me was more understanding and caring than anyone who has called me before including friends and family. His advice was unbelievably helpful and eye opening. My mental health hasn't been great at recent and he really has helped me after a short call and an outside opinion. Thank you very much...
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that you had such a positive experience, as we know that debt is a difficult conversation to have. It's wonderful to know that the agent was so understanding and helpful, offering advice that made a real difference. Please reach out to us or MIND if you need any support.
We appreciate you taking the time to share your feedback.
Mark.
Everything is handled correctly and…
Everything is handled correctly and customers are treated with Respect and kindness.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks for the feedback Helen. It's always great to hear that our agents are providing respect and kindness - it's important to us that every single interaction does this.
Thanks again! Mark.
Sam was very helpful and easy to talk to
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate your feedback and are so glad that you found the interaction helpful and easy.
Thanks! Mark
The best day of the year for me
The best day of the year for me, speaking to lantern!!!
Burden removed by giving me discount!!
Great service!! I am just more tgan happy with lantern!!!
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that you had such a positive experience! It's great to know the discount helped ease your burden. Thank you for sharing your happiness with our service!
Regards, Mark
Matthew from Lantern is an absolute…
Matthew from Lantern is an absolute gem! He took the time to truly understand my needs and concerns, and his empathetic approach put me at ease. His patience and willingness to explain things clearly made a huge difference. I felt heard and valued throughout the process. Matthew's helpful and understanding nature is a credit to Lantern
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that you had such a positive experience. It's great to know that you felt heard and valued, and that your needs were understood. We appreciate you taking the time to share your feedback, and leave such kind words for us.
Thanks!! Mark
Michael was great
Michael was great, he listened to me fully and got me a perfect settlement amount to close my account before going in for surgery giving me one less thing to worry about. Thank you
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that Michael could provide such helpful assistance. It's great to know that the settlement amount met your needs and eased your concerns before your surgery. Thank you for sharing your positive experience! Hope everything goes well!
Regards, Mark.
Friendly and easy to speak to.
Friendly and easy to speak to.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate your feedback and are happy you found our advisor approachable and easy to speak with.
Thank you! Mark
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