Jordan handled the call like a season pro, great rappor and problem solving. Made the call effortless and also answered all my queries and found solutions at ease. Genuinely impressed with his custome... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Jordan was very professional and clear in explaining all I needed. My query was solved promptly and with a personal human touch that made it so easy to talk about my finances and resolve my last debt... Mehr ansehen
The gentleman I spoke to was extremely helpful. He explained everything so that it was understandable. He was polite, friendly and knew how to speak to me, as a person, and not talk down to me. A v... Mehr ansehen
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Mehr ansehen
Unternehmensdetails
Über Lantern
Vom Unternehmen geschrieben
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Vom Unternehmen geschrieben
Kontaktinformationen
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Vereinigtes Königreich
- 0113 887 6876
- lanternuk.com
4,8
Hervorragend
6664 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Andrea was very helpful and provide me…
Andrea was very helpful and provide me with a great customer service.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate you sharing your feedback. We are so happy to hear that you found our team member to be helpful and provide great service.
Thanks, Mark
Fantastic service by Sam
30. März 2026
Antwort von Lantern
We appreciate you taking the time to share your positive experience. We're glad you were happy with the service you received.
-Mark
Andrea was fantastic
Andrea was fantastic. Really helpful and polite.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're so happy to hear that the interaction was fantastic and helpful! Thank you for your positive feedback; we appreciate it greatly.
-Mark
I had a fantastic customer service…
I had a fantastic customer service agent called Andrea, I have brain damage and usually these phone calls are so stressful that my brain throws out a pain signal which mean more medication and I’m led up for days, How ever she was so reassuring and peaceful that my brain has not punished means I am able to do normal things
keep up the good work,
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you so much for sharing this. We’re really glad to hear that Andrea was able to make such a big difference for you.
We understand how stressful these kinds of calls can be, especially with the challenges you’re dealing with, and it means a lot to know her calm and reassuring approach helped you get through the conversation without it impacting your health. That’s exactly the kind of support we want everyone to feel.
We’ll make sure your lovely feedback is passed on to Andrea, it will truly make her day. Thank you again for taking the time to leave this review, and we’re always here if you need us.
Thanks, Mark
Been really patient with me gave me a…
Been really patient with me gave me a 30 day hold when my circumstances changed and really appreciate there help the guy I spoke with was very understanding and even though I'm in a manic house hold kids arguing dog being sick he was patient waited for me to deal with my life problems at home and then we carried on the call very helpfull
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks so much for sharing this! We’re really glad to hear that our team was patient and understanding, especially with everything going on around you at home, life can get chaotic, and that’s totally okay.
It’s great to know the adviser gave you the breathing space you needed with a 30‑day hold and took the time to work through things at your pace.
Thank you! Mark
Very efficient and helpful
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're so glad that we could provide an efficient and helpful experience. We appreciate your positive feedback very much!
Thanks! Mark
My advisor was extremely helpful and…
My advisor was extremely helpful and made me feel comfortable about explaining my situation to him. He gave me the number of step change who were able to help me manage my finances and debts and made the whole process alot more stress free.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that the advisor was so helpful and made you feel comfortable explaining your situation. It's great to know that the referral was beneficial and made the process more stress-free. We appreciate your feedback.
Thanks!! Mark
Antwort von Lantern
Thank you for the feedback!
-Mark
Great Services
The man with my enquiry was very good and understanding of my situation,and worked very had to come to a solution, talked very kind and and was very helpful
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that the person assisting you was very helpful and understanding of your situation. We appreciate you taking the time to leave us this positive feedback.
Thanks! Mark
Supportive, helpful and understanding
The phone operator was very helpful and understanding to my financial situation and was very supportive.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're so happy to hear that our phone operator was helpful, understanding, and supportive of your financial situation. Thank you for sharing!
-Mark
Helpful Andrea
Andrea was really helpful and understanding and very professional
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks for the feedback Kerri, I'll be sure Andrea also sees it!
Regards, Mark.
Very polite
Very polite, understanding and humble.excellebt
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate your feedback and are so happy to hear that you found our team to be polite, understanding, and humble - I'm sure he will be happy to hear this.
Thanks, Mark
Antwort von Lantern
Thank you for this glowing review.
Regards, Mark
Easy to get through and talk to someone.
Easy to get through and talk to someone.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're so glad it was easy to get in touch and communicate with our team. Thank you for taking the time to leave us a review!
Regards, Mark
Antwort von Lantern
Thank you for this great feedback Leonard!
Regards, Mark.
Spoke to a lad in the call centre about…
Spoke to a lad in the call centre about my account, very helpful,made everything clear for me and helped me setup the portal to make payments back in my own time
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that our call center representative was helpful and made things clear for you. We appreciate you taking the time to leave us this positive feedback and are glad we could assist you.
Thanks, Mark
It would have been 5 but not showing…
It would have been 5 but not showing who was the creditor you took the payment for in your final email or message. That would have helped me to know if I am paying elsewhere for same account?
27. März 2026
Antwort von Lantern
Hi Hamit,
Thank you for your feedback. Our customers are notified throughout their journey about who their balance relates to, but we’ll take your feedback on board and look at how we can improve this.
If you’d like me to confirm who was the original lender , I’m more than happy to help.Please pop me a message to customerfeedback@lanternuk.com with your Lantern reference.
Many thanks
Kym
I spoke with Alex he was really helpful…
I spoke with Alex he was really helpful i what I needed to know great customer service
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate you taking the time to share your feedback. We're happy to hear that the colleague you spoke with was helpful and provided great customer service.
Thanks, Mark
All I’d like to say is that Annie the…
All I’d like to say is that Annie the lady I spoke with was really helpful and so understanding about my situation with my mental health issues and so reassuring that the matter will be handled in a professional manner and she made me feel at ease. If the rest of the staff at Lantern are with in an inch of Annie’s professionalism then you guys have an amazing team. Kind regards mark.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you so much for sharing this, Mark. We’re really glad to hear Annie was able to support you with such understanding and reassurance, especially when talking about something as personal as your mental health. Feeling at ease during these conversations is so important, and it’s lovely to hear she made that happen for you.
Your kind words about Annie, and the rest of the team, really mean a lot.
Regards, Mark
Very Respectful
Very understanding and helpful about my situation, kind gentleman that went through all my options.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate you sharing your experience. We're happy to hear that our team member was understanding, helpful, and thoroughly explained your options.
Thanks!! Mark
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