Jordan handled the call like a season pro, great rappor and problem solving. Made the call effortless and also answered all my queries and found solutions at ease. Genuinely impressed with his custome... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Jordan was very professional and clear in explaining all I needed. My query was solved promptly and with a personal human touch that made it so easy to talk about my finances and resolve my last debt... Mehr ansehen
The gentleman I spoke to was extremely helpful. He explained everything so that it was understandable. He was polite, friendly and knew how to speak to me, as a person, and not talk down to me. A v... Mehr ansehen
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Mehr ansehen
Unternehmensdetails
Über Lantern
Vom Unternehmen geschrieben
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Vom Unternehmen geschrieben
Kontaktinformationen
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Vereinigtes Königreich
- 0113 887 6876
- lanternuk.com
4,8
Hervorragend
6663 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Lantern
Hi Sarah,
Thanks for your feedback. I'm glad you found us helpful, we are always happy to help.
Many thanks
Ash
Just phoned Lantern to get my…
Just phoned Lantern to get my settlement figure spoke to a lovely guy and talked through what I owed. So paid my balance off I full. Customer service was Great thankyou
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Andrew,
Thanks for your feedback I'm happy to hear that you had a great experience when you contacted us for your settlement figure.
Many thanks
Ash
I have spoken to bloke called Ian he…
I have spoken to bloke called Ian he has listened to my situation and my medical condition and understood what I was going through. He was very understanding. He was very helpful. That was a great customer service. Well done Ian. Keep up the good work and thank you very much for helping me out
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Islam,
Thanks for your lovely feedback on Ian. It's great to hear that you had a positive experience and that Ian listened and understood your situation.
Many thanks
Ash
Fantastic company
I had a long helpful conversation with Annie today. She helped me pay off my account and sign posted me to other organisations. I've never had much to do with debt companies, but lantern have been amazing. Friendly communication at all times, no harassing phones calls, emails or text. Regular check ins to make sure im coping OK. It's been a very reassuring solution to a poor situation. At lantern you won't be judged for your situation no matter how bad it is. I hope I dont need another debt company but if I do I know it will be easy and stress free with Lantern. Staff like the lovely Annie should be acknowledged and appreciated. All debt companies should work with the customer the way lantern does.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Ashleigh,
Thanks for your lovely feedback on Annie! I'm happy to hear that you had a helpful conversation and a positive experience. We appreciate your kind words regarding the assistance you received and our approach to customer support. Thank you for acknowledging our commitment to providing a supportive environment.
Many thanks
Ash
Polite understanding excellent
Polite understanding excellent
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Andrew,
Thanks for your lovely feedback. We fully appreciate it!
Many thanks
Ash
The service provider was extremely re…
The service provider was extremely re assuring and very helpful.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Chloe, We appreciate your positive feedback! We're so glad to hear that the service was reassuring and helpful to you; thank you for sharing.
Thanks
Callum
Very pleasant and also extremely helpful
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Sarah, We appreciate you taking the time to leave us a review. We are very happy to hear that you found us pleasant and helpful.
Thanks
Callum
Jordan very professional and a credit…
Jordan very professional and a credit too your company
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Mile, We appreciate you taking the time to leave us this great feedback! We are so happy to hear about the positive experience.
Thanks
Callum
The customer care team was very patient…
The customer care team was very patient and informative
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Kene, We appreciate you taking the time to share your feedback. We're so happy to hear that our team was patient and informative!
Thanks
Callum
Andrea was very helpful she made me…
Andrea was very helpful she made me feel calm and relaxed and helped set up a payment plan that suited my situation absolutely brilliant can’t thank her enough
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're so happy to hear that you felt calm and relaxed. It's great to know the payment plan suits your situation. We appreciate you taking the time to leave a review.
Thanks!! Mark
Helpful staff, website easy to use
Pleasant, polite and helpful staff, who listen to your issues. Website is very easy to use and navigate - would happily recommend the service I have received.
2. April 2026
Antwort von Lantern
We're happy to hear that our staff's politeness and helpfulness made a positive impact! We appreciate you mentioning the website's ease of use and your recommendation.
Thanks, Mark
Very proffessional in speaking with…
Very proffessional in speaking with you, also found them really helpful and understanding my situation. Other companies could with taking a leaf out of there book.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks so much for sharing this! We’re really glad to hear you found our team professional, helpful, and understanding of your situation. That’s exactly the experience we want everyone to have.
Your comment about other companies taking a leaf out of our book really means a lot... we appreciate it more than you know. Thanks again for the lovely feedback.
Mark.
Understanding
Very understanding of my situation. Would highly recommend. They do not judge. Spoke to a really nice and understanding man called Darrell
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that you felt supported and understood during your interaction. It's wonderful to know that your experience was positive, and we appreciate your recommendation.
-Mark
The customer service was great
The customer service was great, he went through everything with me and was apologetic when the system was running slowly which was fine with me, had a little chat while waiting and then go it all sorted. Went there what I needed to know and i felt very happy afterwards.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks so much for taking the time to share this! We’re really glad to hear you had such a positive experience. Sometimes systems run a bit slowly, but it’s great to know the adviser kept things relaxed, chatted with you while waiting, and still got everything sorted smoothly.
Most importantly, we’re happy you left the call feeling confident and happy with the support you received. Thanks again for the lovely feedback.
Thanks, Mark
Efficient and friendly
Efficient, clear and friendly communication
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're so glad that our communication was efficient, clear, and friendly. Thank you for your positive feedback; we appreciate it.
Thansk!! Mark
Very happy got all the help i needed
Very happy got all the help i needed
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We are very happy to hear that you received the assistance you needed! We appreciate your positive feedback and are grateful for your time.
-Mark
The person I spoke too was very helpful…
The person I spoke too was very helpful with what I needed to do, great service
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate you sharing your feedback. We are so happy to hear that you received great service and Bilal provided you with exactly what was needed.
Thanks, Mark
You have flexible payment plan and good…
You have flexible payment plan and good customer service.
31. März 2026
Antwort von Lantern
Thanks so much for your feedback! We’re really glad to hear you’ve found our payment plans flexible and our customer service helpful. That’s exactly what we aim for.
Thanks, Mark!
Clear explanation
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you for the 5* Fystel!!
-Mark
Andrea was very helpful and provide me…
Andrea was very helpful and provide me with a great customer service.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate you sharing your feedback. We are so happy to hear that you found our team member to be helpful and provide great service.
Thanks, Mark
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