Jordan handled the call like a season pro, great rappor and problem solving. Made the call effortless and also answered all my queries and found solutions at ease. Genuinely impressed with his custome... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Jordan was very professional and clear in explaining all I needed. My query was solved promptly and with a personal human touch that made it so easy to talk about my finances and resolve my last debt... Mehr ansehen
The gentleman I spoke to was extremely helpful. He explained everything so that it was understandable. He was polite, friendly and knew how to speak to me, as a person, and not talk down to me. A v... Mehr ansehen
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Mehr ansehen
Unternehmensdetails
Über Lantern
Vom Unternehmen geschrieben
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Vom Unternehmen geschrieben
Kontaktinformationen
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Vereinigtes Königreich
- 0113 887 6876
- lanternuk.com
4,8
Hervorragend
6663 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The man who dealt with my query today…
The man who dealt with my query today was so kind and helpful and really helped me feel at ease and sorted my issue out so efficiently. Such good customer service!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're so happy to hear that you found Jordan to be kind and helpful, making you feel at ease while efficiently resolving your issue. We appreciate your positive feedback on the customer service you received!
Thanks! Mark
I have bad anxiety and struggle to…
I have bad anxiety and struggle to understand things with calls at times but today I called up and spoke to Annie she was very calming and spoke to me like a human being and not a robot I honestly cant say how great her customer service is and slowly talked me through things very patient and an absolute creadit to the company
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback. It's wonderful to know that our team member was able to assist you in a way that made you feel comfortable and supported.
Cheers! Mark
Very professional polite and with…
Very professional polite and with empathy. Other companies should listen to the recording for training
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks so much for your kind words! We’re really pleased to hear you found our team professional, polite, and empathetic. That kind of feedback honestly means a lot to us.
Your comment about using the call for training is a huge compliment. Thank you!!
Regards, Mark
The person on the phone made me feel…
The person on the phone made me feel comfortable
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate your feedback and are so happy to hear that our team member made you feel comfortable! Thank you for taking the time to share.
Thanks, Mark
Very understanding and helpfull…
Very understanding and helpfull customer care
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate your feedback! We are so glad that our customer care was helpful and understanding. Thank you for your positive review!
Thanks! Mark
Its greats effort
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks for the great feedback! We appreciate it.
-Mark
Antwort von Lantern
Hi Vanessa,
We appreciate you sharing your experience with us. We are so glad to hear that we were helpful and polite!
Thanks, Dilan
Absolute scum of the earth!
Absolute scum of the earth!
No caring, no sympathy, constant harassment even though payments are made!!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Steve,
I’m really sorry to hear that you’ve been feeling this way, and thank you for taking the time to share your experience with us.
I have tried to contact you but I was unable to get through. I can completely understand how upsetting this must have been, and it’s certainly not how we’d ever want things to come across.
I can see that our Customer Relations team are currently reviewing your complaint.
Please feel free to email me directly at customerfeedback@lanternuk.com and I’ll be more than happy to look into this personally so we can work towards putting things right.
Many thanks
Ash
Hi Amina
Hi Amina, I just wanted to say a huge thank you for helping me with my debt consolidation. Your guidance and support really made a stressful situation feel manageable, and I truly appreciate the time and effort you put into helping me get back on track. I’m so grateful for your help!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi,
We're so happy to hear that you found the debt consolidation support helpful. It's great to know that the guidance made a stressful situation manageable, and we appreciate your gratitude. We will pass your thanks on.
Thanks, Dilan
Darryl was very helpful
Darryl was very helpful, great communication !
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi,
We're happy that our team member provided great communication and was very helpful. We appreciate you sharing your positive experience with us.
Thanks, Dilan
It's been nice talking to a nice chap…
It's been nice talking to a nice chap today who sorted my problem out for me and didn't cause me any stress at all nice and friendly service he understood my problem and sorted it out without any issues thankyou so much Paul for sorting it out your a good one he needs a pay rise lovely person
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Angela,
We're happy to hear that you had such a positive experience! It's great to know the advisor was friendly, understood your issue, and resolved it without any stress. We appreciate you taking the time to share your feedback.
Thanks
Dilan
Jordon the adviser I spoke to was…
Jordon the adviser I spoke to was brilliant and fully understood my concerns and position.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate you sharing your experience. We're happy to hear that Jordan was brilliant and fully understood your concerns and position.
Thank you!! Mark
Spoke to a very nice advisor…
Spoke to a very nice advisor understanding and helpful really good experience
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate you sharing your feedback. We are so happy to hear that our advisor was understanding and helpful, providing you with a good experience!
Take care, Mark!
I can’t remember the ladies name she…
I can’t remember the ladies name she was amazing I like to say it’s was anna but I might be wrong
She was brilliant I wish I remembered her name
She said she was the only one with that name who works there
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi,
Thanks for your lovely feedback on Annie. We appreciate you taking the time to share your wonderful experience. We're so glad to hear that Annie made your experience special.
Many thanks
Ash
Very helpful and good communication…
Very helpful and good communication between me and Andrea.
I am more than happy for what we close the issues, at the end has been set up the payment plan, who help me to pay my debt.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Monica,
Thanks for your lovely feedback on Andrea. She will be delighted to hear this! We're happy to hear that you found our communication helpful. It's great to know the payment plan will assist you with your debt. We appreciate you taking the time to leave a review.
Many thanks
Ash
Amir was Great!!
Amir was Great!!
He let me Speak and was brilliant at his Job.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Basharat,
Thanks for your lovely feedback on Amir. We appreciate you sharing your feedback. We are so happy to hear that you were allowed to speak and that you found us brilliant.
Many thanks
Ash
I had a fraudulent account opened with…
I had a fraudulent account opened with lending stream years ago but lending stream never listened and sold it to Lenten with back and forth for a while lantern got lending stream to do there job the debt is now written off and my credit file will be updated in due time thank you so much
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi David,
Thanks for your lovely feedback. We appreciate you sharing your experience. We're happy to hear that the matter has been resolved and that your credit file will be updated.
Many thanks
Ash
Spoke to Raj
Spoke to Raj, new medical issues taken into consideration and expectations managed for future plan.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Daniel,
Thanks for your lovely feedback on Raj. Its great to hear that your new medical issues were taken into consideration and that expectations were managed for your future plan. Thank you for your feedback.
Many thanks
Ash
Professional yet amiable support!
Phoned to see what I owed on an old debt, to be pleasantly surprised that Id paid it off. Was send additional confirmation. Chap on the phone very professional yet amiable. Thank you!
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Meeko,
Thanks for your feedback. I'm happy to hear that you had a positive experience and that the information was helpful. We appreciate your kind words regarding our team's professionalism and are grateful for your feedback!
Many thanks
Axh
Really happy with the service
I had an issue where my payment wasn’t taken on the scheduled day, so I called Lantern for help. Amir sorted everything out in less than 10 minutes and was incredibly helpful throughout. He also made sure that if a payment isn’t taken in the future, it will automatically be retried the next day, which gave me great peace of mind. I was really happy with the service—thanks again, Amir!
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Mahum,
Thanks for your lovely feedback on Amir. I'm happy to hear that the issue with your payment was resolved quickly and efficiently. We appreciate your positive feedback and are glad you're satisfied with the service. It's great to know the automatic retry provides peace of mind.
Many thanks
Ash
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