Lamonaspares Bewertungen 

Collin from Dreyburgh Domestics fixed our oven in minutes. He arrived perfectly on time, found the problem immediately, had the spare part on his van, replaced it. Done! If every service was like that nobody would ever complain. Could not be happier!

Very positive

The item was utterly overpriced - with little choice to find it cheaper
But the process of purchasing was very smooth

Alex from Domestic Repairs replaced our washing machine, took out the old machine and replaced with new machine. Alex was efficient, courteous & was a very tidy worker.

Easy to identify part required and quick delivery

Contacted Howdens regarding an issue with my Lamona microwave oven on Monday and a Domestic Electrics Engineer, Ross, arrived the next morning to repair it.

Ross was great, gave me a call 30mins prior to arrival and had the microwave fixed and everything back as new within 30 minutes!

Part arrived
As described & in a timely fashion

Great service. Ben Garnham was in contact regularly to let us know when he would attend and showed up exactly on time. He managed to find the problem with our washing machine straight away and repaired it very quickly. Great service all round.

Had a young man Ben Garnham visit this morning. Very polite and very effecient. He had the parts needed with him and had the job done very quickly.

Colin contacted the night before telling me he was replacing my fridge arrived as planned took out the faulty fridge and replaced it with my new one even tighter up my handle and put on part that had not been installed in first place so I am very happy with his service and overall can’t complain about anything so a big thanks from me

The engineer explained nicely and showed us practically the fault.

I had my whole kitchen done by Howdens in late 2021.
I cannot fault any of the team at the Stamford branch or the girls in Customer Service who were all highly professional and helpful.
My only disappointment is that the tall integrated Lamona freezer that I was recommended, has broken down in just 4.5 years of very careful use!
I spoke to the ‘out of warranty’ repair team who could have arranged a prompt repair for me for £179 for all labour and parts needed but with the exception of compressors or re-gassing! After research, it was clear that the fault was the compressor!!
I was left with no choice but to buy a new freezer which is not what I expected after such a short time. The Howdens depot i used did say I could buy one through them and they would give me a 10% discount. I appreciated their offer but found a much better deal with AO.
All I would say is think twice before buying this freezer but look at other brands first. I just hope the matching fridge doesn’t break any time soon!!

Found the part for me & gave me a link so I could buy it. Brilliant service.

Professional, respectful

The whole team are friendly ,accomodating and very efficient

The part I ordered fitted perfect gave 5 stars for answering my question and telling me what new number was. A big help and got the knob I wanted within couple of days. Ordering was so easy.

Fixed my kitchen extractor hood the next day of complaint. Colin Dryburgh was absolutely professional and fixed it without any fuss.

Straightforward to deal with when you have a problem. Issue all sorted in a timely manner, happy to have the dishwasher working well again!

Had a.m appliances to fix our oven today. Extremely happy with the job, very friendly, knowledgeable and professional. Would 100% use again and recommend everyone to use a.m appliances.

From a very happy customer

I would strongly advise anyone considering a Lamona integrated fridge to think twice, and I’d also question Howdens’ aftercare.

My fridge was purchased in March 2026 and developed a fault just a few months later. I first reported it on 17 July at 7:47am. The Howdens manager, Stu, assured me that someone would contact me within 24 hours to arrange a repair and that an engineer would attend within 72 hours. Neither of those promises were kept.

My first engineer didn’t attend until 22 July. He simply took a few photographs and left. A second engineer from DBE Repairs attended on 24 July and confirmed the appliance was beyond repair and should be condemned.

Before this, I had specifically asked Stu whether I would need to arrange for my joiner to return, as this is an integrated appliance. I was clearly told that if the fault was covered under warranty, the old fridge would be removed and the replacement would be fitted.

When I informed Howdens that DBE had condemned the fridge, I was told they hadn’t yet received the report but that a replacement fridge would still be sent on Monday including fitting.

Monday came and went with no fridge.

After chasing again, I was told they couldn’t send a replacement because they still hadn’t received the engineer’s report. I then had to contact DBE myself, who advised they had sent the report the following Friday.

I chased yet again on Tuesday and was finally told a replacement fridge would be delivered that day. However, I was then informed that Howdens would not remove the faulty integrated fridge or fit the replacement, despite previously telling me they would.

As a result, I now have:

* A faulty integrated fridge still fitted in my kitchen.
* A brand new replacement fridge still sitting unopened in my living room.
* The cost of paying my joiner to remove and install the appliance.
* The cost of disposing of the faulty fridge, which is around £30.

This has involved constant phone calls, conflicting information, broken promises and an unacceptable amount of stress over what should have been a straightforward warranty claim on an appliance that’s only a few months old.

The product failed almost immediately, but the customer service has been even more disappointing.

I will certainly think twice before purchasing another Lamona appliance or using Howdens again.

I still have not got my spare part as it never got delivered by DPD as it was damaged