Thank you and customer service coming back to me so soon when I had an issue. Very professional and very good customer service. Very approachable to deal with. Many thanks.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Product delivered as expected. Only failure was that despite our paying for overnight delivery, DPD failed to deliver on time. This resulted in our having to delay the engineer to install the part b... Mehr ansehen
Unternehmen hat geantwortet
The delivery experience was very bad. It was scheduled several times, once confirmed, I waited at home to receive the parts. But for two times, the delivery person skipped me and said he missed me (wh... Mehr ansehen
Unternehmen hat geantwortet
We had Paul come over to replace the glass of our cooker, he was ever so polite, very professional. Paul cleaned up after himself and it was like as if he never attended, many could learn off him. T... Mehr ansehen
Unternehmen hat geantwortet
3,9
Gut
908 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Thank you and customer service coming…
Thank you and customer service coming back to me so soon when I had an issue.
Very professional and very good customer service. Very approachable to deal with. Many thanks.
1. Mai 2026
Bewertung ohne vorherige Einladung
Ordered a nob for my hob delivery no
Ordered a nob for my hob delivery no
problem ,correct reference given ,sadly it does not fit..Have sent e-mail but no reply....
23. April 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Customer service was excellent…
Customer service was excellent throughout and the engineer was very friendly and helpful.
23. April 2026
Antwort von Lamonaspares
Morning, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Zara.
Antwort von Lamonaspares
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
Revived the part without any problem
15. April 2026
Antwort von Lamonaspares
Morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Thanks Zara.
Antwort von Lamonaspares
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
You can rely on them
The engineers were confident, and explained whats they going to do.
20. April 2026
Antwort von Lamonaspares
Hi Maya, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
The right piece arrived well packaged…
The right piece arrived well packaged and was easy to fit.Sorry for the delayed review,I was on holiday.
15. April 2026
Antwort von Lamonaspares
Hi John. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Great engineer, poor warranty service though
I can’t praise the engineer highly enough, really helpful and friendly.
Unfortunately my machine couldn’t be fixed, had to have 4 call-outs and basically the machine rebuilt before it was written off (nearly 9weeks without a washing machine)
16. April 2026
Antwort von Lamonaspares
Thank you for bringing this to our attention Paula. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Antwort von Lamonaspares
We're sorry you have been disappointed by your experience Lynsey. Please be assured we will share your feedback internally.
Antwort von Lamonaspares
Good morning Nagajan, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Ease of finding parts on web site
14. April 2026
Antwort von Lamonaspares
Good morning Alex, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
The engineer came at the time quoted…
The engineer came at the time quoted inspected the dishwasher and gave me some advice, I was happy with the visit.
13. April 2026
Antwort von Lamonaspares
Hi Christine, thank you for taking the time to write such a great review. Best wishes, Alexandra.
I found Belgicia service excellent and…
I found Belgicia service excellent and the delivery men pleasant iwould go back
19. März 2026
Antwort von Lamonaspares
Good morning Ellen, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Good products
16. April 2026
Antwort von Lamonaspares
Good morning Ribs, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Terrible service.
I am assuming you are part of Pacifica, and my comments are in reference to their involvement.
First it took you a long time for you to finally send someone examine the machine. The engineer said it was beyond repair. It then took another long break until we contacted the seller who has arranged to supply a replacement machine. They are also going to arrange fitment.
All in all I find your company very unprofessional and will not recommend your servicing to anyone. I would advise people to avoid purchasing Lamona products.
My wife has had to use a local launderette for our washing. This means we have had to pay for cleaning, and lost time in getting our clothes clean!
15. April 2026
Antwort von Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Antwort von Lamonaspares
Good morning Alan, thanks so much for leaving this 5* review! That is great news. Best wish es. Alexandra
£7 delivery for a small bag of…
£7 delivery for a small bag of replacement parts and took 11 days to arrive. Even then it didn't actually arrive - DPD decided to deliver it to a local retail park last minute 'at my request'. £7, 11 days, and not actually delivered to me. Bit of a joke in 2026!
No response from DPD or lamona spares when I asked for help.
16. April 2026
Antwort von Lamonaspares
Thank you for bringing this to our attention. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Maintenance check for our Induction…
Maintenance check for our Induction Hob. Great Service by the technician.
15. April 2026
Antwort von Lamonaspares
Thank you for the positive review. All the best, Alexandra
Disapointed customer service and very slow sending out spare partsNeeded new top and bottom baskets for…
Needed new top and bottom baskets for my dishwasher as both baskets are very rusty. The plastic coating over the metal prongs has split in lots of places and really badly corroded, no images were available when looking to order replacements. Top door was on stock, bottom drawer has been out of stock for months. Took ages to arrive, each time I emailed them for an update no one bothered to email back.
15. April 2026
Antwort von Lamonaspares
Thank you for your feedback Julie. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
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