Lamonaspares Bewertungen 

Parts were wrongly specified in first instance and following issues with replacement very poor communication throughout and still unsolved many weeks later

From contacting Howdens and having my fault logged it was a faultless experience. The engineer Barrie was booked for 2 days later, arriving bang on time and was super efficient and knowledgeable and luckily had the replacement part so dishwasher was fixed that day. Great customer service. all round.

Glad to have the spares but they took a relatively long time to arrive.

Quick response for a home visit when we thought we had a problem with out hob but had we read instructions properly we would have known vibrations come from wrong pot/pan size being used. Engineer from Dryburgh Domestics who Lamona sent was very knowledgeable and explained kindly how we should use the appliances. Great response, polite and courteous.

Very friendly engineer. Fixed the problem straight away.

I haven’t had the engineer out yet however the phone call prior to booking was a pushy hard sell. He pushed 3 times of me paying £16 a month for another warranty and because if I don’t the free 3 year one I have isn’t actually free. Then persisted to tell me I can just sign up and cancel it and why not. He then said the availability for an engineer is different for me because I am not paying for the £16 subscription and gave me 21st as the earliest appointment, considering I have no working fridge or freezer this isn’t ideal. Immediately after the call I managed to book on the 18th on the link after so he was just lying to get the sale. Really poor customer service and desperate sales tatics.

I called Pacifica to fix my freezer, the warranty repair company, on Thursday, 25th June, and an Engineer was booked for Monday, 29th June. At 11.30, I received a call to say he was sick and couldn't come the following day because of a holiday. He arrived on the Wednesday, one week after the call, and said it needed a fan and an electronic fascia, which he would order, and said it would just take a couple of days to get the parts, so he would be back Friday. No appearance, no communication, despite e-mails and a text being sent. Finally, 3 weeks after my initial call a different Engineer arrived but without the electronic fascia; instead, he brought a drawer. Well, he fitted the fan, never tested anything, and of course the same problem remained. I contacted Howdens, and we agreed they would take it back and supply another unit. So as not to be saddled with Pacifica, should the freezer fail, I opted for a Bosch freezer. I have written to Pacifica for compensation for 3 wasted days and a £200.00 fitting charge. Have I heard back from them? Of course not, as they operate a zero communications policy.

Alex from Domestic Electrical called 15 mins before arriving. I asked for a text when he was at gate so to put dogs in garden - Which he kindly obliged and did. He came in did the repair explained what had went wrong and how to maintain machine to reduce chances of happening again. Returned everything back to the way it was, hoovered area and tidied up afterwards. Perfect job.

Absolutely rubbish service was in the house twice for under 4 minutes a time,fixed nothing and was a waste of time. Try to ring up to find out what’s going on. Just got to a call centre that couldn’t even speak to Me. Couldn’t tell me what was going on and then just hung up on me five times .

Twice they’ve come to fix our dishwasher, still not fixed. To contact them you have to speak to a virtual assistant who does not understand English. I’m at the end of my tether

Brilliant quick and tidy
Andy at dill and sons was great

I paid for next day delivery on the Thursday, it was delivered the following Wednesday.

I placed an order to be delivered to my delivery address and it was delivered to my billing address 300 miles away from where I currently am. It has taken almost 2 weeks for the delivery to be sent but to the wrong address. They have said they will send out a new parcel to the delivery address but will take 3 - 5 days, this is no good to me as I will not be at the delivery address in 3 - 5 days when the parcel is due. Incompetent staff who clearly cannot read the order correctly. Not sure how I will receive my order as they have not replied to my email as yet.

If zero had been available I would have selected that! Steve (1609) your engineer came out to sort our Lamona hob which stopped after a year of service. After a VERY short time, said it was the isolator. He left, we called out our electrician only to be told it was not true. Isolator is in working condition. Today, 11/08/2026 we still have a hob that does not work. Seriously poor attitude, poor service.

Lee fixed our dishwasher quickly and without issue to get it running again. Would recommend Lee if you have any problems 👌

Josh called to look at a Lamona dishwasher that had started to run only on cold . He sorted it out in a very professional manner . Excellent service .
Many thanks .

Alex from domestic electrics was fab