iCrack Bewertungen 172

This is a 0 star review of the Eastleigh branch

THIS IS NOT A FAKE REVIEW.
FULL DETAILS INCLUDING INVOICE NUMBER IN REVIEW.

Day 1. Bought new Samsung phone with 24 month guarantee. Assured it would support tap and go and other apps. On downloading app, no certification. Did not support tap and go. No NFC.

Day 2. Returned to shop. Owner assured me it would support tap and go. Attempted to fix it. Still did not work. Half an hour later changed phone for another of same model. Downloaded app. Still no certification. Did not work. No NFC.

Day 3. Returned to shop. Owner annoyed. Accused us of downloading unregistered software. Spent another half an hour attempting to fix it. Owner rang support who informed him that model had no NFC. as it was not designed to work in Europe. Owner changed phone for another later version Samsung with NFC. Returned home. Downloaded payment app. 'no certification'. Contacted Samsung with phone details. Told that these phones would not work in Europe and would have no guarantee.

Day 4. Returned to shop. Owner very annoyed. Accused us of downloading unregistered software. Would not accept the phone would not work in UK. Would not give us a refund. Another half an hour of defensive arguing with husband. Eventually offered to change phone for Iphone. Husband left saying we would think about it.

Day 10. Returned to shop. Requested refund. Owner pressed us to accept Iphone saying his boss would not let him refund. We refused Iphone numerous times. Half an hour later we said unless he refunded the money we would take him to court. He accused us of blackmailing him and he wouldn't make refund. We told him to phone his boss. He apparently did so, but not speaking in English. He then offered us the iPhone, another phone with a discount or, eventually, a refund. We finally got a refund with very bad grace. All of these Samsungs supposedly had 24 month guarantees. Not one of them worked in the UK or had any GUARANTEE.

For the benefit of the company the number on the receipt for the third non working phone that was refunded is 10726 dated 28.2.24.

The details of phones and the business have been sent to Trading Standards.

Moral of the (long) tale, avoid this shop unless you have a week to spare and money to lose. Beware their 'new' phones. Before I am accused of it, this is NOT a fake review.

My iPad was returned with more broken parts than before and they charged me extra because they said the home button was not working. When I received the item (paid £80 in total from the £45 I was supposed to pay) the iPad was not charging and I did send it back. They got my Ipad and I have not heard from them since!!!!! I paid double what they asked, I wasted my time and ended up without my iPad. And no one answers my emails or chats.

I’ve been to iCrack in Bath several times over the years. Cracked screen, audio issues and today, I need a SIM card. These guys are great. Knowledgable staff, friendly and really efficient. Thanks Sam and Rauf and the rest of Bath team!!

iPhone not keeping charge so was advised to replace the battery even though the phone was showing 85% capacity.
I was told it would be a genuine apple battery but the charge now lasts even less than before. I suspect the battery was an old battery from someone else’s phone. It certainly wasn’t new. Complete waste of money.

Popped in to icrack Eastleigh today and Hammad was brilliant - we have 2 chrome books missing screws with a hinge fault… Hammad fixed with screws and was so helpful and polite. Would definitely reccommend :0)

Excellent customer service at iCrack Tunbridge Wells. Good, straight-forward, sensible advice given. Most helpful.

UNFORTUNATLY ALL PROOF HAS BEEN GIVEN AND VERIFIED HOWEVER Icrack Will still REPLY WITH FAKE REVIEW and as you can see my review has been verified so in no way is fake don’t trust or touch this company Westwood cross worst company to use

Broke my wife’s phone then refused to repair it

Trust pilot asked for proof it was given and verified then all I-crack could do was keep commenting on saying it’s a fake review

Would defo steer clear of these cowboys

Brilliant experience. Although I had sent and iPhone 11 to repair screen & back, they phoned me when they received it to tell me something else is wrong with the phone and by the time I pay for that also it wouldn't be worth it. Cheaper to get a new phone. I write a positive review in this case because I have had experience where people will do anything to get more money out of you yet these guys where honest and recommended I didn't spend the extra money. This shows they're honest and deserves a good review.

ICrack is bad news if you have to take something back or if they have not fixed an item properly. They don't care and are rude. Go elsewhere.

Icrack Market Harborough,
What a fantastic service replaced my screen within an hour at a fair price.
Very friendly and helpful and did what they said they were going to do.

Terrible experience in Worcester icrack which included being charged for a repair that claimed to fix my phone but did not. The Manager of the shop would not refund my £30 cash or fix my phone. The Manager of the shop then proceeded to contradict himself regarding the fault.
The Manager was rude and I could not recommend this shop to anyone.
Very very disappointed

Very good job ( really impressive work ) definitely recommend.

Needed a replacement screen and back glass for my iPhone 8 Plus in the week before Christmas. Posted on Monday and returned to me on Thursday fully repaired. Phone is working perfectly and I am very pleased.

Amazing service got a phone case and screen protector for a great price

Steer clear of Salisbury store. Zero customer service. Replaced back of phone and it cracked within 48 hours and there was no impact or reason for it to do so, no option of money back or replacement. £75 down the pan. Went to PC doctor and they’ve done a fab job and said it hadn’t been glued correctly.

One of the best shops and they were very helpful.

Dropped my phone on Wednesday cracked the screen and screen protector,went in to icrack in market harborough today (saturday) the guys could of been more helpful 40 mins later, phone back in my hand new screen new screen protector highly recommend.

Went to the store in Sutton Coldfield to buy two phone cases and two protector screens. The chap who assisted us was so friendly and helpful nothing was too much trouble. Will definitely return. Thank you.

Visited shop on a Sunday 20 mins before closing at nearly 9pm. Had a new screen fitted to my iPhone perfectly in 15 mins. Fantastic service, thank you

I went today to get the back of my Iphone 11 pro max back repaired by Asim the shop supervisor as the glass was shattered, and also to get the battery replaced.

They did a great job and also gave me a deal on the air pods.

Friendly, professional service, definitely recommend to anyone that is looking to get their phone repaired.