Hyper jar has been a brilliant app and bank service for both me and my children. They had a card each when younger and it was a great way to teach financial responsibility and some budgeting and money... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Hyper jar has been a brilliant app and bank service for both me and my children. They had a card each when younger and it was a great way to teach financial responsibility and some budgeting and money... Mehr ansehen
Unternehmen hat geantwortet
App and chatbot a little glitchy in places but otherwise very good. Once through to a real human agent on the Live Chat, Ajendra quickly resolved my issue. A preloaded HyperJar card behind apple pa... Mehr ansehen
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HyperJar has been great in helping me to manage my finances - rather than tap-tap-tap spending, I now know where every penny goes, and setting myself a daily limit has been a gamechanger. I've been us... Mehr ansehen
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I use Hyperjar as my main spending account (salary & direct debits elsewhere) as the cashback offers & rewards are really useful. The app is easy to use & being able to add jars helps with budgeting.... Mehr ansehen
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Vom Unternehmen geschrieben
Clearer, easier, happier money. In Jars.
HyperJar is the world’s smartest payments and planning account.
A digital version of jam-jar budgeting that makes it easier to plan, share and spend your money.
Get the money management app with bank-grade security. Budget your money with Jars and spend directly from them.
71-75 Shelton Street, WC2H 9JQ, London, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Very poor first experience — verification failed due to the service never sending any verification codes after 40 minutes of trying, then I was locked out.
I signed up as a new HyperJar customer and ordered cards for my children. The cards arrived, but when I tried to log back into the app to set things up, the verification codes were not being received.
This happened on two different devices, using different numbers — one iPhone and one Android — so it did not appear to be a local device issue. After waiting and retrying for around 40 minutes, my account was then blocked because too many codes had been requested, even though no codes had arrived and still have not nearly four hours later..
Support was polite, but the help provided was not effective. I was advised to reinstall the app and clear cache/data, even though the issue appeared to be with HyperJar’s verification system sending codes. The bot said the block would last 4 hours, while the human support response mentioned 2 hours, which added to the confusion.
The biggest concern is that for a financial service aimed at families and children’s cards, there did not seem to be a clear recovery process. Support could not manually remove the block, offer an alternative verification method, or give a clear escalation timeframe. I was simply told the issue would be escalated and that I would be contacted “soon”, with no SLA. If this was an emergency to credit a childs account or access the app to freeze a card due to it being lost or stolen it creates a significant problem and delayed response.
This is a poor operational setup. If a parent needs to urgently access the account or add funds for a child, being locked out because verification codes are not arriving is a serious problem.
The support agent remained polite and patient, which I appreciated, but the system, process, and technical support route were not good enough. HyperJar needs a better fallback for verification failures, such as email verification, manual identity checks, or a support-side reset process. Support also advised they would esclate, this so far has not happened, three hours later, no email, no access, no way to solve this apart from wait and see if the block gets automatically released and verifications start working. Either way its highlighted a massive failure in the technical and operational system especially for this day and digital age.
As there is noway to reply to HyperJar response below on TrustPilot I will reply here for the reader.
Thank you for replying.
The issue was not that I wanted HyperJar to bypass account security. I understand why verification limits exist. The problem was that verification codes were not received on two different devices, using different phone numbers, and then my parent account was automatically blocked because of repeated requests.
So the system clearly registered the OTP requests strongly enough to trigger a block, but no codes were received. That is the core issue.
Support then advised reinstalling/clearing the app, even though the same problem was happening across two devices. There was also conflicting guidance about whether the block would last 2 hours or 4 hours. In practice, I had no working recovery route and simply had to wait for the block to expire.
Once the block expired, the verification code was received instantly, which strongly suggests the earlier issue was temporary and related to OTP delivery, routing, rate-limiting, or the verification process itself — not my device.
As for reaching out to me by email, I escalated the issue at the time with your support staff and was assured I would be contacted. That did not happen. The only responses I have received so far are this public reply and a separate response from the complaints team, which I initiated myself.
I am not asking for an insecure bypass. I am saying HyperJar needs a proper secure recovery process when OTP codes are not received, especially for a family finance product where parents may need access to add funds for children.
I hope HyperJar will investigate the specific failed OTP attempts, not just whether there was a wider service outage.

Antwort von HyperJar
I was curouis wether this account was legit at first, but since applied the application was approved, started using account to receive wages/beneifts etc. Had one issue since opended but was resloved quickly. Would reccommend if anyone looking for reliable account.

Antwort von HyperJar
It is very easy to set up, load money into the account and transfer money into my grandchildren’s account. Totally efficient, effective and user friendly especially for elderly people like myself.

Antwort von HyperJar
Great facility to teach kids how to control money using Jars, teaching them to save for things they want and giving them an insight for later life.

Antwort von HyperJar
Absolutely brilliant. I can send money to the kids if they are out and need more money, see what they're spending on and move money about for free. New cards are replaced quickly and easily. Never had any issues and been using this now for years. Really helps the kids take a bit of responsibility for their own spending.

Antwort von HyperJar
Not very user friendly as they keep sending verification notices after using the card a few times. If you miss the messages then it gets declined until you tick a banner saying it’s you. It’s not exactly easy to use as a debit card for this reason plus they have a list of places you can’t use the card , like tolls and anything to do with gambling (even bingo!) plus a stack more. Why they have a say in what we spend our money on is beyond me and I am presently trying to find an alternative card

Antwort von HyperJar
I absolutely love using my hyper jar account its so easy to transfer money and use in shops its also an advantage to me because sometimes when I spend too much on my other bank csrd it gets blocked for the day so i can transfer to my hyper jar account and still use my money would highly recommend getting a hyper jar account

Antwort von HyperJar
Hyperjar is an awesome way of ensuring our son is able to manage his money and spend if he needs to after school or out with friends. His mobile bill is also paid from hyperjar so he has incentive to monitor minimum balance.
Recommend it to any parent.

Antwort von HyperJar
Love this app. So helpful for organising my money. Been using it for over a year now. I put everything into different jars so I can save easily, and physically budget better. As someone with ADHD I find the visual very helpful to keep me in line with my savings for various things (Christmas, gigs, specific birthdays, etc), and my budget for food/groceries each month. You can customise the jar as well by adding a stock photo and change the colour. They also do a cashback section where you can buy gift cards for a large variety of retailers, which you get a percentage back for. Which is a good way to get a small amount of money back to spend at each place. Best app I've used for cashback and budgeting.

Antwort von HyperJar

Antwort von HyperJar
I’ve spoken to Parth today and they were very helpful. Wait time was only a few minutes. Everything was resolved in a few minutes

Antwort von HyperJar

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Great service and fast support. The app is easy to use and works great for our kids

Antwort von HyperJar
Been using HyperJar for few years now and all 3 kids love it. They can see how much money they have and saving jars and has given independence and accountability over their money /savings. I had to contact customer services and issue was resolved extremely quickly. Recommend for everyone not just kids

Antwort von HyperJar
Really enjoy the ease of use of hyper jar and its really handy to have abroad as you get the best exchange rate each time you use it. Has lots of great saving features, you can also make kids accounts attached to yours and easily move money around, in for pocket money and straight back out again if they are being awful teenagers.... they also have good customer service which brought me here today. I used the live chat function which started out with a bot which nearly made me angry as I dont like chat bots as they are useless! Hyperjar is no exception, however, it did recognise that it couldn't help me pretty quickly and redirected me to a human, in this case, Kusum.
Kusum was really helpful and helped me get to the bottom of my issue very quickly and everything was sorted in a few minutes. Very happy with this! Thank you Kusum! :-) and thanks hyperjar!

Antwort von HyperJar
Really helpful staff member and full of knowledge

Antwort von HyperJar
Quick and easy support system, very pleased

Antwort von HyperJar
Speaking to Pranjal on Hyperjar, Quick communication, and the problem resolved promptly. Thanks

Antwort von HyperJar
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