Hyper jar has been a brilliant app and bank service for both me and my children. They had a card each when younger and it was a great way to teach financial responsibility and some budgeting and money... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
App and chatbot a little glitchy in places but otherwise very good. Once through to a real human agent on the Live Chat, Ajendra quickly resolved my issue. A preloaded HyperJar card behind apple pa... Mehr ansehen
Unternehmen hat geantwortet
HyperJar has been great in helping me to manage my finances - rather than tap-tap-tap spending, I now know where every penny goes, and setting myself a daily limit has been a gamechanger. I've been us... Mehr ansehen
Unternehmen hat geantwortet
I use Hyperjar as my main spending account (salary & direct debits elsewhere) as the cashback offers & rewards are really useful. The app is easy to use & being able to add jars helps with budgeting.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über HyperJar
Vom Unternehmen geschrieben
Clearer, easier, happier money. In Jars.
HyperJar is the world’s smartest payments and planning account.
A digital version of jam-jar budgeting that makes it easier to plan, share and spend your money.
Get the money management app with bank-grade security. Budget your money with Jars and spend directly from them.
Kontaktinformationen
71-75 Shelton Street, WC2H 9JQ, London, Vereinigtes Königreich
- support@hyperjar.com
- hyperjar.com
4,6
Hervorragend
4185 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
problem solved
Shikha solved my problem with my son's card.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Matt,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that your issue with your son’s card was resolved quickly and efficiently. Providing prompt, helpful, and effective support is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your problem was sorted smoothly.
It’s fantastic to know that you had a positive experience with our customer support team. Feedback like yours means a great deal to us and motivates us to continue delivering excellent service whenever our customers need assistance.
If you ever have any questions or need further support, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
The Best Prepaid Card Ever
The best prepaid card ever. I have been using this card for over 5 years now. Never encountered any serious issues and when I do it's always resolved promptly by the wonderful customer services team . Honestly I personally without prejudice trust using this card more than my regular bank card. A truly fantastic Product.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Den,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that you’ve been using HyperJar for over five years and that it has consistently met your needs throughout that time. We’re especially pleased to hear that you’ve experienced such reliable service and that, whenever issues have arisen, they have been resolved promptly by our customer support team.
Hearing that you trust HyperJar so highly and consider it the best prepaid card you’ve used is incredibly rewarding for us. We work hard to provide a secure, reliable, and user-friendly experience, so it’s wonderful to know that our product and service have earned your confidence over the years.
Feedback like yours means a great deal to our team and motivates us to continue delivering the high standards that our customers expect and deserve.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and loyal support—we’re delighted to have you with us.
Regards,
The pots are great and always use this…
The pots are great and always use this card abroad as no fees love it used it for years
6. Juli 2026
Antwort von HyperJar
Hi Nicola,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that you’ve been using HyperJar for years and continue to find it so valuable. We’re especially pleased to hear that you love using the jars to organise your money into different pots, helping you stay on top of your budgeting and savings goals.
We’re also delighted that you choose to use your HyperJar card when travelling abroad. Providing a convenient and cost-effective way to spend both at home and overseas is exactly what we strive to achieve, so it’s wonderful to know that this feature has been so beneficial for you.
Feedback like yours means a great deal to our team, and it’s incredibly rewarding to know that HyperJar has remained a trusted part of your money management for so long.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Antwort von HyperJar
Hi Customer,
Thank you for taking the time to share your positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that you find HyperJar so easy to use. We work hard to make managing money as simple and straightforward as possible, so it’s wonderful to hear that the app is delivering that experience for you.
Providing an intuitive, user-friendly platform that helps our customers stay in control of their money is exactly what we strive to achieve. Feedback like yours means a great deal to our team and motivates us to continue delivering the best possible experience for all our customers.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Experience has been great so far
Experience has been great so far. Really easy to use and money is transferred and received very quickly. No complaints.
1. Juli 2026
Antwort von HyperJar
Hi Sarah,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that your experience with HyperJar has been great so far. We’re especially pleased to hear that you find the app easy to use and that transferring and receiving money is quick and seamless. Providing a simple, reliable, and convenient money management experience is exactly what we strive to achieve for all our customers.
It’s wonderful to know that everything has been working smoothly for you and that you’ve had no complaints. Feedback like yours means a great deal to our team and motivates us to continue delivering the best possible experience for our customers.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Chat with Zishan sorted out issue with…
Chat with Zishan sorted out issue with kids account needing to be set up on another phone and updating their details. All very quick and efficient!
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Den,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that your issue relating to your child’s account setup and updating account details was resolved quickly and efficiently. Providing prompt, straightforward, and effective support is exactly the level of service we strive to deliver to all our customers.
It’s wonderful to hear that the process was smooth and hassle-free, allowing everything to be sorted in a quick and efficient manner. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service whenever our customers need us.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Every time when I have problems my…
Every time when I have problems my issues are always resolved, which I am grateful like today ☺️x
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Anderson,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s wonderful to know that whenever you’ve needed assistance, your issues have been resolved quickly and effectively. Providing reliable, helpful, and responsive support whenever our customers need us is exactly the level of service we strive to deliver.
We’re especially pleased to hear that your experience today was another positive one. Knowing that you can count on our team for support and resolutions means a great deal to us, and feedback like yours motivates us to continue providing the best possible customer experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Kusum was incredibly helpful when I had…
Kusum was incredibly helpful when I had lost my card. Everything was sorted out and a new card on its way in minutes. I wish my main bank was this good!
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Harry,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you had such a positive experience when reporting your lost card. We understand how stressful that situation can be, so it’s fantastic to hear that everything was resolved quickly and efficiently, with a replacement card arranged and on its way within minutes.
Providing prompt, helpful, and reassuring support is exactly the level of service we strive to deliver to all our customers. It’s incredibly rewarding to know that your experience left such a positive impression.
Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service alongside a great money management experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
I’m actually blown away by this…
I’m actually blown away by this company. Not only can my kids have a bank card for free which helps them learn about budgeting, but their customer service is also great and efficient! A rarity these days. I really appreciated Saurav’s help today on live chat when one son broke his card and needed a replacement (cost me £4.99 but I really can’t complain at all) and my youngest son wanted a card of his own. Dealt with within 8 minutes so really happy. Thank you :)
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Sarah,
Thank you for taking the time to share such a wonderful and detailed review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that HyperJar is helping your children learn valuable budgeting and money management skills through their own cards, while giving you a simple and effective way to support their financial independence. We’re especially pleased to hear that you value being able to provide your children with a free card and a practical introduction to managing their own money.
We’re also thrilled to hear about your positive experience with our customer support team. Providing prompt, efficient, and helpful assistance is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to know that your queries were resolved quickly and that arranging a replacement card and a new card for your youngest child was such a smooth process.
Hearing that HyperJar has exceeded your expectations and that you were impressed by both our product and customer service means a great deal to our team. Feedback like yours motivates us to continue providing the best possible experience for families using HyperJar.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
I have been down the service for a week
I have been down the service for over a week and customer services just tell me to try again and again but nothing gets sorted. 1 star rated
Updated, 4 star rated after this review they contacted me and got sorted by changing my email address. We find useful using HyperJar, now for a couple of years as a way to have children/ teen accounts/ cards for their pocket money.
Still thinking the customer service was a bit kaotic as you are never helped by the same person and I kept repeating myself for a week but overall, I like the service and the app to use as a family
3. Juli 2026
Antwort von HyperJar
Hi Marian,
Thank you for taking the time to share such detailed feedback with us—we truly appreciate it. We're delighted to hear that you continue to find HyperJar useful for managing money for your children and that it has been a valuable part of your family's money management for some time.
We're sorry to hear that you experienced difficulties accessing the service and that it took longer than expected to reach a resolution. We understand how frustrating it can be to repeat information and not feel that progress is being made, and we appreciate your patience throughout the process.
That said, we're pleased to hear that the issue was ultimately resolved and that you're now able to continue enjoying the benefits of HyperJar. It's great to know that the app and children's accounts remain a useful way for managing pocket money and helping young people learn about money management.
Your feedback regarding the customer service experience is incredibly valuable and helps us identify areas where we can improve. At the same time, we're grateful for your recognition of the service and app overall, and we're delighted that HyperJar continues to meet your family's needs.
If you ever have any questions or need assistance, please don't hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your honest feedback and continued support—we're delighted to have you with us.
Regards,
Dealing with Parth was quick and easy
Dealing with Parth was quick and easy. Thank you for your help.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Dave,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that your experience with our support team was quick and straightforward. Providing fast, simple, and effective assistance is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your query was resolved with ease.
It’s fantastic to know that the support you received helped get everything sorted quickly. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service every day.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Fast and efficient customer service
Shikha was a great help replacing some expired cards today. Thank you for your prompt assistance Shikha!
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Heather,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you had a great experience with our customer support team and that arranging replacement cards for your expired cards was handled quickly and efficiently. Providing prompt, helpful, and hassle-free support is exactly the level of service we strive to deliver to all our customers.
It’s wonderful to hear that your query was resolved with speed and professionalism. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service whenever our customers need us.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Easy to request new card
Kusum was great, answering questions pretty quick
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi James,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that arranging a new card was quick and straightforward for you. Providing a simple and hassle-free experience, alongside prompt and helpful support, is exactly the level of service we strive to deliver to all our customers.
It’s wonderful to hear that your questions were answered quickly and efficiently, helping to make the process smooth and easy from start to finish. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Helpful
Helpful, quick and effective once I had got passed the bot
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Clare,
Thank you for taking the time to share such positive feedback with us—we truly appreciate it. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that, once connected to a member of our support team, your query was handled in a helpful, quick, and effective manner. Providing prompt and efficient support is exactly the level of service we strive to deliver to all our customers.
We understand that chatbots may not always provide the assistance you need straight away, so it’s wonderful to hear that your issue was resolved smoothly once you reached our team. Feedback like yours is invaluable as it helps us continue improving the customer experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Shikha was very helpful and kept it…
Shikha was very helpful and kept it quick and simple
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Ben,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that your experience with our support team was both helpful and efficient. Providing quick, simple, and effective assistance is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your query was resolved with ease.
It’s fantastic to know that you found the support straightforward and hassle-free. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Parth was helpful and quickly resolved…
Parth was helpful and quickly resolved my issue.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Zoe,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that your issue was resolved quickly and efficiently. Providing prompt, helpful, and effective support is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your experience reflected this.
It’s fantastic to know that your query was handled with care and resolved without delay. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service every day.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Zishan was very helpful today with my…
Zishan was very helpful today with my card query. Excellent customer service experience. New card issued and sent. Thank you.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Claire,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that your card query was handled quickly and efficiently, and that a replacement card was issued and sent without delay. Providing prompt, helpful, and effective support is exactly the level of service we strive to deliver to all our customers.
It’s wonderful to hear that you had such an excellent customer service experience. Feedback like yours means a great deal to our team and motivates us to continue delivering the high standard of support our customers expect.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Excellent customer service
Excellent customer service. Highly recommend
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Ruth,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you’ve had an excellent experience with our customer service. Providing prompt, helpful, and efficient support is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your experience reflected this.
Hearing that you would highly recommend HyperJar means a great deal to our team. Feedback like yours motivates us to continue delivering the best possible service and experience for all our customers.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Account blocked with no access to funds…
Account blocked with no access to funds during random compliance checks after YEARS of having the account. Chat response time awful waiting over 45 minutes to be told check your email. Verification process slow and unclear , didn't get back to me within the 24 hour window. Very slow poor service
Account will be closed once I get access to my money..not my main bank and too much hassle Day 6 of dealing with this nonsense. Clearly not UK based customer service centre
Painfully slow process.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it is to lose access to your funds, especially after having your account for a number of years. We also appreciate your concerns regarding the communication and the time taken to complete the review.
As a regulated e-money provider, we are required to carry out compliance and financial crime prevention checks where necessary. While these checks are an important part of our regulatory obligations, we recognise the inconvenience they can cause when they impact access to your account.
We've reached out to you via email and requested some information to help us locate your account so we can look into this further and assist as quickly as possible. Please check your inbox (and your junk/spam folder if needed) and respond when you can.
Kind regards,
Waays
Account frozen 4th day- money withheld?!?!
My partner accidentally transferred the house account money to this account. I tried to transfer it back and they have frozen my account and asking for endless evidence of his bank details and all sorts! I have sent evidence of him making this transaction every single month for the last 8 years but this wasn’t sufficient apparently!!!! 3/4 days later I am still over £1000 down and they are still requesting his bank details which seems dodgy! I will be closing this and moving elsewhere for myself and my daughter!
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HyperJar
Hi Sophie,
Thank you for taking the time to share your feedback, and I’m sorry to hear about the frustration and concern this situation has caused. I understand how stressful it must be when a transfer is unexpectedly reviewed, especially when it involves household funds you rely on day to day.
As a regulated e-money provider, we’re required to carry out certain checks in line with our financial crime prevention and regulatory obligations. In some cases, this may involve requesting additional information about the source of funds or the linked bank account before a transfer can be released. I appreciate that this can feel repetitive or intrusive, particularly when you’ve already provided supporting evidence.
We recognise the delay here has been frustrating, especially while you’ve been waiting for access to a significant amount. We’ve reached out via email to support you further and help get this reviewed as quickly as possible. If you can respond there, we’ll continue working to resolve this for you.
Kind regards,
Waays
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