Survey was conduced in less than 5 days from the date of transaction. Response to all queries was quick and professionalism was reflected throughout the process. I must say the names of the team invo... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Cant speak to highly of - Home Smart Surveying, The service was handled professionally from start to finish, Starting with first contact with Jamie who explained the process in clear term... Mehr ansehen
Unternehmen hat geantwortet
Do not use this company paid for a survey. After paying they contacted me to say they could not carry it out will get a full refund 3 to 5 Days then 4Days later a email saying we cannot refund you som... Mehr ansehen
Absolutely tremendous service. Stephens done the visit and within 2 days I had the full report. It was very detailed. 3 days later he phoned me ask if there was anything I wasn't sure on, offered extr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
House Smart Surveying is an organisation which offers a diverse and in-depth understanding of the property industry after years of working alongside various projects and construction professionals.
Kontaktinformationen
Unit 56 Bury Business Centre, BL9 6BU, Bury, Vereinigtes Königreich
- 0161 850 4672
- Hello@housesmartsurveying.co.uk
- housesmartsurveying.co.uk
4,0
Gut
221 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 70 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Would 100% recommend
Would 100% recommend. Very professional and prompt service. Competitive pricing and friendly staff. The report itself was very thorough.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you so much for the fantastic review!
“Would 100% recommend” that’s the kind of sentence we love seeing
We’re really pleased you found the whole process professional, prompt and friendly from start to finish. We work hard to make sure customers get a thorough survey without feeling like they need to remortgage just to pay for it, so it’s brilliant to hear the balance of quality, service and pricing came across.
Thank you again for choosing House Smart Surveying and for taking the time to leave feedback , it genuinely means a lot to the whole team
Absolutely tremendous service
Absolutely tremendous service. Stephens done the visit and within 2 days I had the full report. It was very detailed. 3 days later he phoned me ask if there was anything I wasn't sure on, offered extra advice and even said I could call him again if I had any further questions. From before the service, to afterwards the service has been brilliant. Would highly recommend
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you so much for such a brilliant review!
“Tremendous service” is exactly what we aim for, so reading this has made the team’s day
We’re really pleased Stephen looked after you properly throughout the whole process. Getting a detailed report back quickly is important, but we also strongly believe the service shouldn’t just stop once the PDF lands in your inbox. Taking the time to call afterwards, answer questions and offer ongoing support is exactly how surveying should be done in our opinion.
We’ll make sure your comments are passed directly over to Stephen as feedback like this genuinely means a lot to our surveyors as well as the office team.
Thank you again for trusting House Smart Surveying and for the recommendation, massively appreciated
I recently used House Smart Surveying…
I recently used House Smart Surveying in Bury for a home survey, and I couldn’t be more impressed. From start to finish, the team were professional, knowledgeable, and extremely thorough. They explained everything clearly and took the time to answer all my questions, which made the whole process stress-free and reassuring.
The final report was detailed, easy to understand, and delivered promptly — exactly what I needed. I highly recommend House Smart Surveying to anyone looking for a reliable and high-quality surveying service. Excellent communication and great value for money. A fantastic experience overall!
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you so much for such an amazing review!
Reading feedback like this genuinely means a huge amount to the whole team. Buying a property can be stressful enough, so hearing that we helped make the process feel reassuring and straightforward is exactly what we aim for.
We’re especially pleased you found the report detailed but still easy to understand. Surveying can sometimes feel like its own language, so we always try to keep things clear, practical and useful without needing a translator and a construction degree
Prompt communication, taking time to answer questions, and making sure customers actually understand what they’re buying are all things we work really hard on every day, so it’s brilliant to hear that came across throughout your experience with us.
Thank you again for trusting House Smart Surveying and for recommending us, it’s massively appreciated by the whole team
£732 for a service not provided
We were quoted £732 for a Level 3 survey and asked to pay the full amount upfront before a survey date was even confirmed. I was already uneasy about paying for a service that had not yet been provided, but we proceeded in good faith.
Just one day after taking our payment, we were informed that the survey had been cancelled because they are unable to provide a surveyor for our area.
The message we received stated:
“Thank you for your recent booking.
Unfortunately, we’re unable to cover the [Property] area at this time due to unforeseen personal circumstances involving our surveyor. We’re unable to share further details, but this does mean we’re not able to carry out the survey as planned.”
We are now expected to wait 7–10 working days for a refund, at a point in the house-buying process where funds are already stretched.
It is difficult to understand how they could issue a quote and take full payment without first confirming that they were actually able to provide a surveyor for the property’s location. This should have been known before taking our money.
The only positive experience from this would be Megan who provided a very good level of customer service (both on email and over the phone) before this unfortunate news.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you for taking the time to leave such detailed feedback, and firstly, we are genuinely sorry for how this situation was handled.
You are absolutely right that this should have been identified by our team from the outset before payment was taken, and on this occasion we got that wrong. Whilst the issue was picked up quickly through our internal checking processes, which are there specifically for when mistakes do happen, and the team moved fast to try and remedy the situation, that does not change the frustration and inconvenience caused to you.
In hindsight, this should not have been communicated purely by email either. You should have received a phone call to properly explain the situation and talk through the options with you directly. That feedback will absolutely be passed on internally.
We also appreciate your comments regarding the refund timeframe. Whilst we did contact you to offer a same-day bank transfer refund option, we understand the overall experience had already caused disappointment by that stage.
There are no excuses here , we made a mistake, and we are sorry. The positive we will take from this is the lesson around communication, checks at the earliest stage possible, and ensuring customers are spoken to personally when issues arise rather than simply emailed.
We do genuinely appreciate the feedback, and we’re also very pleased Megan looked after you well throughout, as she will absolutely receive the recognition she deserves for that.
Avoid
Avoid – Misleading advice led to serious safety risks
I strongly advise anyone considering House Smart Surveying to look elsewhere. I explicitly requested a Level 3 survey for my purchase, but I was verbally and via email "assured" by their staff that a Level 2 was "more than enough." I trusted their professional opinion, which turned out to be a massive mistake.
Because I was talked down to a lower-level survey, the surveyor missed glaring, visible defects. Most distressing of all, they failed to flag dangerous gaps in the staircase banisters. As a mother, it was horrifying to move in and see my child’s head actually go through the gaps—a safety risk a joiner identified immediately but a "qualified" surveyor missed. They also missed visible structural cracking in the garage.
When I complained, they hid behind the "limitations" of a Level 2 report, ignoring the fact that THEY were the ones who told me not to get the Level 3. As someone with ADHD and Autism, I rely on clear, honest professional guidance. This experience has been incredibly distressing and has left me in an unsafe home. They have refused to take accountability. Use a firm that actually cares about your safety, not just ticking boxes.
Edit: I have raised my concerns with RICS and Trading Standards, so it will now be for them to decide.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Hello again. We note that this is the same complaint previously raised and responded to, now posted on another review platform.
We strongly disagree with the suggestion that we do not care about our clients’ safety. We care enough to ensure that every instruction, inspection and response to a complaint is handled properly, fairly and in line with professional standards ,even when that means maintaining a position that a client disagrees with.
As previously explained, this complaint was investigated fully, including a review of the point-of-sale advice, correspondence, the agreed level of survey, the inspection undertaken and the report issued. Our records confirm that a RICS Level 2 survey was commissioned with the client’s agreement following an explanation of the available options. No request for a Level 3 survey was refused.
Both Level 2 and Level 3 surveys are non-intrusive, visual inspections limited to areas that are reasonably accessible at the time of inspection. They are not safety inspections, and they do not replace specialist assessments. These limitations were clearly and transparently explained before instruction and within the report.
The inspection was carried out in accordance with RICS standards. Following a full review, including by our professional indemnity insurers, we were unable to agree that the service provided fell below the required professional standard. Our position therefore remains unchanged.
We always encourage clients to raise concerns directly with us so they can be reviewed properly and fairly, as was done in this case.
Simple, clear and got the job done!
Communication was excellent and I was kept informed throughout the process. This included changes to the survey date due to vendor availability.
The surveyor called me when on site and asked about any specific concerns or areas I’d like for them to give additional focus.
My only point I had minor disappointment about was that the surveyor had taken a picture of a down pipe of concern not sitting low enough in the gully but the photograph was taken with a bicycle in the way, not sure what was preventing it being moved or the vendor moving it for them to take a clearer image; but hey ho!
On the whole, good service, good communication and excellent survey timeline with good details.
Would recommend!
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you for your thoughtful review and for taking the time to share such detailed feedback. We’re pleased to hear that you found the communication clear, the process smooth, and the survey timescale met your expectations.
We also appreciate your comment regarding the photograph and will take this on board as part of our ongoing commitment to improving our reports. Thank you for the recommendation it’s very much appreciated, and we wish you all the best with your property.
Great Service
They reduced the price for me twice when none of the other suppliers were willing to budge, and the customer service was excellent throughout.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you for your kind review. You must have caught us in a good mood to get us to budge twice! In all seriousness, we’re really pleased to hear you were happy with the service throughout, and we appreciate you taking the time to share your experience.
Amazing Service
Amazing Service . I had 2 surveys completed at different times. Both extremely good service from start to finish. Very highly recommended
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you so much for your wonderful review. It’s fantastic to hear that both of your surveys were completed smoothly and that you received excellent service from start to finish. We truly appreciate your recommendation and are delighted we could support you at each stage. If you ever need anything in the future, we’re always here to help.
Would 100% recommend
We have had our survey completed by Phoebe. She called ahead of our survey and asked what we wanted to focus on and I explained how anxious I am after our house previously had an awful survey and botched DIY so we had to pull out. Phoebe called this afternoon and spent about 20 minutes going through the survey to put my mind at ease ahead of the report coming back.
She has been brilliant and made a part of the house buying process that I was nervous about a pleasure.
The price (£369 for a level 2) was the best quote that we found too!
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you so much for the glowing review , we only wish we could take the credit! We think you may have us confused with another firm, as we don’t actually have a surveyor named Phoebe on our team. If we did, we’d definitely be giving her a raise after reading this.
An absolutely brilliant service from Steven & House smart surveying
An absolutely brilliant service from start to finish.
Received my survey report within the week which was quicker than expected.
Certain things showed in my survey which concerned me so I contacted Steven directly.
He was very kind & extremely helpful with these matters.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you very much for taking the time to leave such a positive review.
We’re really pleased to hear you were happy with the turnaround time and that the report was delivered quicker than expected. It’s also great to know that Steven was able to talk through the findings with you and provide clarity where things were concerning.
Taking the time to explain survey findings and ensure our clients feel informed and reassured is something we place great importance on, so your feedback means a lot to the whole team.
Thank you again for choosing House Smart Surveying, and we wish you all the best with your new property.
Shockingly Incompetent & Completely Unaccountable – Avoid House Smart Surveying.
My experience with House Smart Surveying has been utterly disastrous from start to finish. The Level 2 Home Survey I received was not worth the paper it was written on. It missed major, costly and completely obvious issues that were in plain sight throughout the property. These were not subtle or hidden problems—any competent surveyor should have identified them immediately.
Because of these failings, I was left with a property requiring extensive, expensive remedial work that could and should have been flagged in the report. Their oversight has had a significant financial impact on me, and House Smart Surveying have shown no sense of responsibility whatsoever for the consequences of their own errors.
To make matters worse, communication throughout the entire process was appalling. After raising my concerns, the company became totally unresponsive, providing radio silence both during and after their complaints procedure. I had to repeatedly chase them for updates that never arrived.
In the end, I was forced to escalate the matter to The Property Ombudsman (TPO). Following full investigation, the TPO upheld my complaint and issued a successful award in my favour.
House Smart Surveying are now refusing to pay the award and are not responding to the TPO either, demonstrating complete disregard for professional standards, consumer rights, and regulatory expectations. Their behaviour is not just unprofessional—it is unacceptable.
I strongly advise anyone considering House Smart Surveying to look elsewhere. My experience shows they provide incompetent surveys, ignore justified complaints, and then fail to comply with formal Ombudsman rulings. An organisation that won’t take accountability or follow regulatory decisions is not one you should trust with the biggest purchase of your life.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
We are sorry that you remain unhappy with the outcome.
As you are aware, this matter relates to a survey carried out in 2024. At the time, we responded fully to the concerns you raised and followed our formal complaints procedure. When you chose to refer the matter to The Property Ombudsman (TPO), we fully cooperated with their investigation and provided all information requested within the required timescales.
While the complaint was under consideration by the TPO, we were advised that all correspondence relating to the complaint should be directed through that process. For this reason, we were unable to engage in the ongoing discussions you were seeking outside of the Ombudsman’s investigation, which we acknowledge may have caused frustration.
The TPO subsequently issued their final decision, including a financial award of £100, which was accepted and settled in full in accordance with the Ombudsman’s ruling. We therefore do not accept the assertion that we have failed to comply with, or respond to, the TPO.
If you have any further questions regarding the Ombudsman’s findings or the outcome of their investigation, these should now be raised directly with the TPO, as they are the independent body responsible for that decision.
For any other matters not related to the Ombudsman’s determination, we remain willing to assist and can be contacted at hello@housesmartsurveying.co.uk
Informative, thorough, responsive and professional
I have used this company twice within the past couple of months, for two separate properties. I am a first time buyer. I was recommended this company from my sister. I am happy with the outcome of both surveys, and found them to be very thorough, well written, professional and helpful. The initial survey assisted with deciding to pull out of the sale for the first property, as it had several issues, mostly with the roofing, which would have been too costly, so thank you. They are extremely easy to use, quick at responding to any queries via email or telephone & promptly completed both surveys, with reports written up & sent to myself via pdf within one week. I requested a level 2 survey on both properties and the cost of this was very fair and relatively cheap, compared to other companies. The second property, they kindly provided me with 10% off the cost. I found each staff member to be very informative, friendly and professional. I would highly recommend this company to others and if I require a survey in the future, I would utilise their services again. Thanks for all your help.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that you chose to use our services twice during your first-time buying journey, and even more pleased that both experiences were positive for you.
It’s great to know that our surveys helped you make informed decisions about each property, and that the first report supported you in avoiding what could have become a costly purchase. We’re also glad you found our team responsive, professional, and easy to work with throughout the process.
Your recommendation means a great deal to us, and we truly appreciate your kind words about our pricing, turnaround times, and staff. If you ever need our assistance again in the future, we’ll be more than happy to help.
Thank you once again for choosing us and for sharing your experience.
Great service
Booked in quick and send as pdf as promised and recommendations were spot on well worth the money would definitely use again
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you so much for your kind words! We’re delighted to hear that the booking process was quick, the PDF report met your expectations, and our recommendations were helpful. Providing clear, accurate advice is what we strive for, so it’s great to know you found it worthwhile. We truly appreciate your feedback and look forward to assisting you again in the future!
Had the pleasure of using House Smart…
Had the pleasure of using House Smart Surveying on two occasions now over the last couple of months. Marcel Chauhan, who I dealt with was brilliant, as were the surveyors who conducted the surveys - prompt, professional and courteous service. Well done!
Would highly recommend this company and I would have no hesitation in using them again.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you for sharing such fantastic feedback! We’re thrilled to hear you’ve chosen House Smart Surveying on two occasions and that Marcel and our surveyors delivered a prompt, professional, and courteous service. We take pride in providing clear, reliable reports and excellent customer care, so it’s great to know we met your expectations. Your recommendation means a lot to us, and we’d be delighted to assist you again in the future!
Unhelpful and dismissive customer service
I contacted this company to request a new EPC assessment for my home because the previous certificate contains assumptions that appear to be incorrect. I explained that the aim was simply to obtain an accurate and up-to-date rating.
The assessor immediately assumed I was trying to lower the EPC rating and declined the job. Even after I clarified, the response remained dismissive and unprofessional, ending the conversation with “you’ll need someone else” without offering any guidance or courtesy.
I found the tone abrupt, the assumptions unfair, and the customer service poor.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Oops… this is awkward! We’d love to help with EPCs, but that can’t be us – we don’t do EPC assessments at all. Our focus is on Level 2 and Level 3 RICS surveys and valuations. Sounds like you’ve got the wrong House Smart! If you ever need a home survey instead, we’d be happy to assist. 😊
Great value, and personal
I used a comparison site to find this company. They came up the best value for money and thought the price was really reasonable.
I got booked in for my level 2 survey very quickly and even had a welcome call. And just before the survey another call to go over any issues I might have had. I then got the survey back. It was so thorough and although not what I necessarily wanted to hear, it definitely saved me a bunch of money on problems. Steven Haine (apologies if the spelling is incorrect) even gave me a call and talked me through all of it to help me understand the outcome. Will be using in future from now on.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you so much for your amazing feedback! We’re delighted to hear that you found our pricing reasonable and the booking process smooth. It’s great to know the welcome call and pre-survey check helped, and that the Level 2 survey provided valuable insights, even if the findings weren’t what you hoped for, saving money on future issues is exactly why we do what we do.
A big shout-out to Steven for taking the time to walk you through the report—our team prides itself on making things clear and stress-free. We truly appreciate your recommendation and look forward to helping you again in the future!
Antwort von House Smart Surveying
Thank you for your feedback! We’re so pleased to hear you found our service professional and prompt. Delivering efficient, high-quality surveys is what we aim for every time. We appreciate your support and look forward to assisting you again in the future!
Highly recommended!!!
My first impression was very positive — the surveyor was extremely polite, kind, and patient over the phone, and he answered all of my questions clearly. Within a week, he coordinated with the property owner and arranged the inspection, which was handled smoothly and efficiently. Although the written report was initially estimated to take up to three weeks, we actually received it by email within just one week. The report was detailed, clear, and professionally prepared — around 49 pages of well-explained information. We are very pleased with both the quality and the speed of the service. Highly recommended!
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you for such a fantastic and detailed review! We’re thrilled to hear your first impression was positive and that our surveyor provided clear, patient answers to all your questions. It’s great to know the inspection was arranged quickly and the report delivered ahead of schedule. We pride ourselves on producing thorough, well-explained reports, so hearing that the 49-page document met your expectations means a lot to us.
Your recommendation is greatly appreciated, and we’d be delighted to assist you again in the future!
Prompt competitive quotation
Prompt competitive quotation, instant responses, very quick turnround on survey date from a local knowledgeable surveyor, and detailed survey with excellent detail including photos arrived quickly.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von House Smart Surveying
Thank you for your fantastic feedback! We’re so pleased to hear you found our quotation competitive, communication responsive, and the survey arranged quickly. Delivering detailed reports with clear photos and expert insight is what we aim for every time, so it’s great to know we met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future!
Antwort von House Smart Surveying
Short, sweet, and absolutely brilliant, just like your review! 😊 Thank you for taking the time to share your feedback. We’re thrilled you had a great experience and look forward to delivering the same brilliant service again in the future!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.