House Smart Surveying Bewertungen 

Survey was conduced in less than 5 days from the date of transaction. Response to all queries was quick and professionalism was reflected throughout the process. I must say the names of the team involved were quite friendly and easy to deal people.
Joe bennet and Muniba Mazhar were very helpful during the process

Asked for a quote and now I cant make them stop calling me! Its harassment at this point. Ive gone with another surveyor. Leave me alone. Ive tried blocking the number and I still keep getting the same recorded voicemail over and over and over. DO NOT HAVE ANY CONTACT AT ALL WITH THIS COMPANY YOU WILL NEVER BE LEFT ALONE EVER AGAIN

Do not use this company paid for a survey. After paying they contacted me to say they could not carry it out will get a full refund 3 to 5 Days then 4Days later a email saying we cannot refund you some things wrong with our bank after several emails still no refund 3weeks no corraspondance. Shocking stay clear and go elswere had to contact my credit card company and they advised for me to be transferred over to there fraud team. Be warned

Jamie Plant provided outstanding customer service from start to finish. He took the time to clearly explain the differences between a Level 2 and Level 3 survey, ensuring I fully understood the options available and could make an informed decision. His knowledge, professionalism, and patience were exceptional, and nothing ever felt rushed. I really appreciated his willingness to answer all my questions in detail. I would highly recommend Jamie and HouseSmart Survey to anyone looking for expert advice and excellent customer care.

Cant speak to highly of -
Home Smart Surveying,
The service was handled professionally from start to finish, Starting with first contact with Jamie who explained the process in clear terms,
Marcus the Surveyer provided a detailed amd comprehensive report, he was available to answer all my questions, and some i hadn't thought of,
Well worth the money,
I would definitly recommend -
Home Smart Surveying,
5 star service.
Thankyou,
R lovell ,
Satisfied Customer

Well explained quick booking process, good price and the survey came back quicker than the 5 days that was told to me on the call.

I recently had a survey done, the surveyor was really professional and quick! The person who I spoke to Jamie was very helpful and answered all my questions

I wish I could say something positive about House Smart Surveying, but the whole experience was a headache from start to finish.

Jamie (salesperson) promised availability next Tuesday. I paid. Then suddenly they weren’t available at all. They arranged a viewing for the following week… and didn’t turn up. A week later I finally received the pre‑survey agreement, which made it obvious they never intended to do the survey quickly. It felt like a setup to drag the process out for a month.

And the survey? Sloppy.
They misidentified the ventilation in the loft, claiming a bathroom extractor was dumping into the roof space — except there is no bathroom extractor. It’s part of the home’s ventilation system leading to the landing.
They also flagged asbestos in the garage roof but completely missed the asbestos walls. That’s not a small detail; that’s the kind of thing that affects demolition costs and house price negotiations.

The whole experience left me feeling misled and let down. Definitely not a company I’d trust again.

We have used House smart Surveying 3 times now, the latest being this week. We have found them all to be very kind, helpful and listened to what we wanted and were very professional from start to finish. Nothing was too much trouble for the team and we were kept in the loop throughout the survey. Starting with Jamie Plant in Sales lead, Jamie organised our surveyor, and told us the date and time the Surveyor Luke Vercoe would do the survey. Luke rang us the morning of the survey to confirm he was on his way to do the survey. Megan Aspinall from the bookings Team rang me today to say she was sending me an email for me to sign so we could receive our survey report. (Well done Luke 24hrs from survey to report) Once I had signed the email, Megan sent us the report to read. Jamie rang me shortly afterwards to check we had received the report (which we had) he said if we had any queries or questions not to hesitate to ring him. We thanked Jamie and asked him to pass on our thanks to both Luke and Megan. Brilliant team work, brilliant firm, we would highly recommend them to anyone who requires a good RICS survey doing at a reasonable price then look no further than House Smart Surveying. You will not go wrong using them.

Myself and my partner booked a RICS Valuation with House Smart Surveying as we are looking to buy the property we are currently renting. You have to pay the full amount prior to the service being received - which is absolutely ridiculous when they don't even end up providing the service.

Our appointment was booked for a Monday and the valuer would arrive anytime between 12 and 2. Come 2 o'clock and nobody had arrived, my partner had taken unpaid time out of work to be present for the valuation and nobody had the decency to let us know that they wouldn't be showing up. My partner rang to ask why no one was here and the response we got was that the valuer wasn't answering their phone and they would ring us back in 15 minutes as they have to speak with a manager. 25 minutes passed and we still hadn't received a phone call, so we rang again to then be told that we would have to rearrange.

My partner arranged for the appointment to be the Friday the same week (today) between 12 and 2 so that he didn't have to take any more time out of work in case they didn't show up again. He called the company at 10am to double check that someone would be coming to which they guaranteed they would be. It is now 2 o'clock at the end of this appointment time and the valuer once again has not showed up. We had to call the company again, to which they said they would try call the surveyor and ring us back. 15 minutes had passed and we still had no call back, so we once again had to chase them. The excuse of 'something came up' was given to us once again. We were also told numerous times that we would be called straight back however when we would ring the company the person to answer would be the person that was meant to call us back - clearly they were not calling us straight back. We requested to talk to the manager. The manager spoke to us, informing us that the man my partner spoke to at 10am doesn’t even have the information to know if the surveyor was coming or not and therefore should not have told us that he would 100% be coming. He also informed us that the surveyor had called out sick around 9am and that the team would have been calling people to let them know and wasn’t sure why we weren’t contacted. He has issued us a full refund which we are now awaiting. The manager was the only competent person we spoke to.

We are now £250 out of pocket when trying to purchase a property which is already an extremely expensive process. This company is incompetent and I strongly advise against booking with them. This is unacceptable. We are understanding that sometimes things happen, however someone could at least have the decency to give us a call to let us know no-one was coming. And to guarantee someone would show at the second appointment where the same thing happens again is disgusting. This company should be ashamed of themselves. Staff on the phone are rude and blunt. We went with this company as we got the cheapest quote from them - evidently their service is so cheap for a reason. We would much rather have paid more money for a better service from another company - and are now going to have to spend more time and money getting a service we have already paid for. They have wasted our time and money, we should not have to chase them for a service they are supposed to be providing.

Fast, efficient, and friendly service. The survey was completed promptly, and all my questions were answered clearly and thoroughly. Highly recommended.

Really pleased with the service from the team at House Smart Surveying.

A special thank you to Joe in sales, who was fantastic from the very first call. He took the time to talk through the different survey options and made sure I fully understood everything, helping me feel comfortable and confident in my decision.

Buying a property can be stressful, but the team’s friendly and professional approach made the whole process much easier. Communication was excellent throughout, and the experience was positive from start to finish.

I would happily recommend House Smart Surveying to a friend

We used house smart for a level 2 home buyers. We moved a few years ago and had a rough time of things with the survey process. This was far from that, quick, friendly and Steven was a great help talking us through the report once we had received it

DO NOT RECOMMEND! We have had an awful experience with House Smart Surveying. After going through a comparison website the sales team phoned after a day and seemed very friendly, therefore we booked and paid for this on the same day. After this however, communication turned extremely poor. It took them over a week to arrange the survey and they did not respond to any calls or emails during the time. It took us contacting our estate agent to ensure this was booked. After the survey took place we waited 3 days, as suggested on their website, and when we phoned to ask how it was getting on, we were told it would take at least 7 days as it was a level 3 survey. Unfortunately we are now 4 days post that and still not received this survey. Therefore have been waiting for weeks to be able to progress our house sale and it has slowed things down massively. There is no communication from the company, they do not respond to emails and when you call, we have to speak to the sales team, meaning we’ve never had a true response. We have felt lied to this whole time and the irony is they keep telling us ‘we’re in good hands’. Would not use them again and would suggest you don’t either!

Surveyor didn't turn up due to a technical error. Struggled to find out what was happening for a few hours. Confirmed in the afternoon the surveyor could attend later in the day

Around two weeks ago, myself and my partner spoke to one of House Smart’s advisors over the phone. We advised from the beginning that the property we are hoping to buy is NSC. They’ve advisor waited until AFTER we paid for a level 2 to tell us he recommends a level 3 survey. We advised we would like to go with the level 3 instead to be told someone would be in touch. We have attempted to contact over the phone and online multiple times in the last fortnight to pay the difference and ensure a level 3 would take place but have had no answer and no responses.

Today - the day the survey was booked for - we received a call from House Smart saying they’ve been out to do the survey but couldn’t because they weren’t aware we building is non-standard construction. My parter explained all of the above and the advisor said she could see it on the notes that we had told them. The advisor then said they couldn’t carry out a level 2 survey and it would have to be a level 3. When asked if we could pay the difference and have the level 3 carried out, we were told that they “don’t have any level 3 surveyors at the moment” so will have to refund - which by the way can take up to 7 working days?!

Complete and utter waste of everyone’s time. We are now set back two weeks and having to look for another company to survey the property.

A really reasonable price for a level 2 survey. The report itself was just what I needed to put my mind at rest on the house I am purchasing.

I even requested a call back from the person that undertook the inspection to ask a couple of questions raised on the report. Could not have been happier with the service.

Booked online and the portal keeps you up to date.

The only reason I knocked 1 star off is that I had to wait 9 days for the survey to come back to me. This wasn't an issue for me as I wasn't in a rush. Those looking for a quicker turn around may want to ask the question first.

Very happy won't hesitate to use again in the future!

As it is not something that you do on a regular occasion as the last time I purchased a property was some 24 years ago,I must admit that the thought of having to request someone to conduct a survey on my behalf was a little daunting,but I can honestly say that when I contacted Jake,he was extremely helpful and explained the whole process in detail,the price was very competitive and when the survey was carried out,it was very thorough and detailed and I received the report within 24 hrs of it being completed.I would certainly recommend Jake and his team to complete your survey,should you require such a service.

We recently used HouseSmart Surveying for a Level 2 survey. After submissing our initial contact form, we were called within an hour and a date was set for the survey to take place - this was in a matter of days. We had a couple of areas we were worried about and requested that these were looked at and included in the survey.

On the day of the survey we received a call from the surveyor with his top-level thoughts and initial findings. This was followed up with the complete survey a week later. The survey was detailed and looked into all the areas we had raised concerns over.

We were initially almost put off from booking with House Smart as there are a few really negative reviews on here but I am so happy we didn't. They have been quick, transparent, and thorough for all of our communication with them. Strongly recommend.

We approached House Smart on a Monday, for a level 2 homebuyer's report. We were on a bit of a tight deadline, but they turned it around and we had the report by Thursday! Fantastic communication from Jamie and Steven. Could not be happier. Thoroughly recommend.