House Smart Surveying Bewertungen 

221
•
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Survey was conduced in less than 5 days from the date of transaction. Response to all queries was quick and professionalism was reflected throughout the process. I must say the names of the team invo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Cant speak to highly of - Home Smart Surveying, The service was handled professionally from start to finish, Starting with first contact with Jamie who explained the process in clear term... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Do not use this company paid for a survey. After paying they contacted me to say they could not carry it out will get a full refund 3 to 5 Days then 4Days later a email saying we cannot refund you som... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely tremendous service. Stephens done the visit and within 2 days I had the full report. It was very detailed. 3 days later he phoned me ask if there was anything I wasn't sure on, offered extr... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geprüfter Sachverständiger

Vom Unternehmen geschrieben

House Smart Surveying is an organisation which offers a diverse and in-depth understanding of the property industry after years of working alongside various projects and construction professionals.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

221 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 70 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(221)

41 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Steven was incredible 5 stars!

Steven was incredible, he did my survey on the date booked, the report was ready for the date specified.
When on the phone prior to survey, Steven said to call when I have the report to get any clarification I required. Steven was clear, informative, knew his stuff and was friendly and polite.
I cannot thank him enough for such a wonderful service. Thank you so much, you're a credit to your company.

15. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Had to chase a lot for the actual…

Had to chase a lot for the actual surgery, was told it was being uploaded and then days later had to chase again,

Given you’re paying for the service you just appreciate abit more honesty, just say if it’s going to take a few more days

Report was good and detailed but the service and customer service negated this I feel

4. August 2025
Bewertung ohne vorherige Einladung
House Smart Surveying-Logo

Antwort von House Smart Surveying

Thank you for sharing your feedback, and we’re truly sorry for the delays and lack of clear communication you experienced. We completely understand how important honesty and timely updates are, especially when you’re paying for a professional service.
Since receiving feedback like yours, we’ve worked hard to improve this area, streamlining our processes and enhancing communication. Looking at our more recent reviews, we’re proud of the progress we’ve made, but we know that doesn’t change your experience, and for that, we sincerely apologize.
Your comments have helped us learn and improve, and we appreciate you taking the time to share them.

Bewertet mit 1 von 5 Sternen

Enjoy being ghosted? Read on

I don’t normally leave reviews but I’m making the exception this time! Purely to worn others of our experience with this company. At an already stressful time of moving home, House Smart Surveying increased the stress tenfold. We were quoted 5-7 days for our survey, it took 3 weeks from the date the surveyor looked at our very small 3 bed bungalow to getting the report. We had to sign exchange of contracts hoping the house we were buying had no defects or risk losing our own sale/buy by delaying. In effect rending the survey pointless. So if you’re happy to be ghosted on their “helpful” portal or ignored by email I definitely recommend you use House Smart Surveying

14. August 2025
Bewertung ohne vorherige Einladung
House Smart Surveying-Logo

Antwort von House Smart Surveying

Thank you for taking the time to share your feedback, and we’re truly sorry for the experience you had at that time. We completely understand how stressful moving can be, and delays like the one you described are not acceptable.
Since then, we’ve worked hard to improve our processes and communication. Our recent reviews reflect the changes we’ve made to ensure reports are delivered promptly and clients receive outstanding service throughout.
We appreciate your comments, they’ve helped us make these improvements. If you’d ever like to discuss this further, please feel free to reach out.

Bewertet mit 5 von 5 Sternen

Amazing service, fast communications would definitely recommend

Had our Level 2 survey completed yesterday by Steven. Steven was amazing and rang up beforehand to explain the process and that if we had any concerns once the report arrived to just contact him. He did advise that reports can take up to 7 days however Steven sent the detailed report within 24hrs.

This is our first time buying a house so therefore some of the stuff on the survey we didn’t understand and rang Steven and he then explained everything to me. Can’t fault Steven and the company ! Communication has been 10/10. Would definitely recommend to others

13. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Highly recommend

Detailed and useful survey report for a great price. Good communication from House Smart Surveying and the surveyor, undertook the survey within a week of ordering it.

23. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service delivery

Excellent service delivery, the whole process was smooth and stress free, survey conducted at giving time and report delivered within time frame. Kev the surveyor was helpful with the full interpretation of the report. I would recommend them to anyone.

18. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very good surveyor

Our surveyor, Shahzad, was fantastic. He gave us a very thorough report and the post survey advice was helpful and reassuring. Would highly recommend.

20. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great communication throughout the…

Great communication throughout the process by my advisor Sameer.

Very thorough report by Steven, who was happy to get in contact after the survey to answer further questions we had.

Would recommend using them. Quick booked, quick report. No hassle.

28. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

They won't accept any responsibility.

We moved in and found there was a huge leak when ir rained.they said that, as the survey was a couple of months before we moved in, they would do nothing about it, case closed. We had the survey done to see if we were buying the house, not after we bought it

9. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordered my survey through this company…

Ordered my survey through this company on 3rd July, gave me a date of 11th July and they turned up on time and conducted what the sellers described as a very thorough and professional survey. The very comprehensive level 2 report was with we by the 15th July. They were in touch all the way through and I have zero complaints- Thanks going to Shaz who conducted the survey. Yes I will recommend.

11. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

AVOID at all costs!

AVOID at all costs!! Disgraceful company.. I booked and paid for a Level 2 Survey and valuation.. This was conducted on the 26th June and after many attempts to contact by phone and email (no reponse or replies) I then had to give official notice of intention to take legal action and on the 22nd July my report arrived with no apology or explanation. Wish I'd read reviews before booking as definately not worth using this company.....

22. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service.

Our experience was excellent from start to finish. First phone call for a quote the gentleman who spoke to was friendly. Melanie our surveyor for the bungalow we want to buy is professional and friendly and explained everything we needed to know, and told us if there are any questions we want to ask give her a ring. The report was very clear and was easy to read and understand , it was delivered to us by the date we were told at the beginning. Thank you to everyone involved, we appreciate it ,excellent service at a stressful time when buying a property. We would definitely recommend House Smart surveying.

8. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Shazhad was really good

Shazhad was really good. He rang me after the survey to explain details, even after office hours, and answered other queries after that. Nothing was too much trouble!

1. Juli 2025
Bewertung ohne vorherige Einladung

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