I tried the phone number on the leaflet that came with the tumble drier which said that I would be given a guarantee refund number, the women at DG said they didn’t give numbers or a confirmation ema... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The engineer arrived within the time allocated. He knew exactly what to do and carried out the repair within about an hour. He was helpful and professional. He left saying that the machine was in work... Mehr ansehen
Unternehmen hat geantwortet
Registered wrong date 8/6 is when they started kitchen strip out. White goods not brought to my house until Tuesday 16/6 but that’s my error and I will sort. Rang to register and report top drawer in... Mehr ansehen
Unternehmen hat geantwortet
Hotpoint service is a total waste of space. Our fridge freezer broke down on 1st July , Enginner visited on the 2nd and ordered parts, barring in mind the appliance was still under warranty. It is now... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Kontaktinformationen
Vereinigtes Königreich
- 03448 224 224
- hotpointservice.co.uk
3,3
Akzeptabel
31.919 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Das haben sich andere Leute angesehen
The free 10 year parts guarantee was
The free 10 year parts guarantee was
Misleading, asking for direct debits
Was a surprise . .
17. Juli 2026
Antwort von Hotpoint Service
We appreciate your feedback regarding the guarantee. We understand your surprise about the direct debit request and will review our communication to ensure clarity for all customers.
Straightforward registration although ..,,
Straightforward registration although as a person-to-person call there was a sales pitch for a service agreement starting after ‘2 free months’. Since the electrical/mechanical guarantee covers the first 12 months, I declined.
I expect another offer after this period.
10. Juli 2026
Antwort von Hotpoint Service
We appreciate you taking the time to share your registration experience. We understand your decision to decline the service agreement given the existing warranty. We value your feedback and will consider it as we refine our offerings.
I only requested acrepair
I haven't got a clue what you are talking about. I haven't bought a new Hotpoint
appliance. All I have requested is a repair for my cooker.
Perhaps you could explain why I have received this request for a review.
14. Juli 2026
Antwort von Hotpoint Service
We sincerely apologise for the confusion regarding the review request. We understand you only requested a cooker repair, and we are looking into why you received this. We appreciate you bringing this to our attention.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Antwort von Hotpoint Service
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
I found that you tried to push me to…
I found that you tried to push me to agreeing to take out insurance which I was not interested in.
17. Juli 2026
Antwort von Hotpoint Service
We appreciate you sharing your feedback. We are reviewing our processes to ensure our offerings are presented clearly and without pressure.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Your drivers are always very polite and…
Your drivers are always very polite and helpful, as are your telephone operatives. I do feel safe with so.
29. Juni 2026
Antwort von Hotpoint Service
We're so glad to hear that our team consistently provides polite and helpful service, making you feel safe. We truly appreciate your kind words!
All very nice and easy.
All very straightforward pleasant helpful young man on the phone.
16. Juli 2026
Antwort von Hotpoint Service
We're delighted to hear that you found everything straightforward and that our team member was pleasant and helpful on the phone. Thank you for your kind feedback!
Antwort von Hotpoint Service
We're so glad our customer service team was helpful. We appreciate your kind words.
Antwort von Hotpoint Service
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Antwort von Hotpoint Service
We are so happy to hear that your online registration was easy and that you are loving your new machine! Thank you for your wonderful feedback.
Very simple online registration process
15. Juli 2026
Antwort von Hotpoint Service
We are so pleased to hear that you found our online registration process to be simple and straightforward. Your positive feedback is greatly appreciated!
The lady I spoke to was very pleasant i…
The lady I spoke to was very pleasant i understood everything she said as she explained fully
15. Juli 2026
Antwort von Hotpoint Service
We're so happy to hear our team provided clear and helpful assistance. We appreciate your kind words and positive feedback!
Antwort von Hotpoint Service
We are so happy to hear that you had such a positive experience with us! We truly appreciate you taking the time to share your feedback.
repeated calls
Had to make repeated calls, being kept on hold: took a whole lot longer than should have done. Don’t even try customer services- they are permanently busy.
16. Juli 2026
Antwort von Hotpoint Service
We are sorry to hear about the difficulties you experienced reaching us. We understand your frustration with the long wait times and busy customer service lines. We are actively working to improve our response times.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
The 10 year parts guarantee and…
The 10 year parts guarantee and registering the dishwasher are 2 different things and I did both. 2 different companies were involved and I gave the same information to both regarding model and serial number. There was no way of doing any of this on line and it took me some time to do it all. Should be a lot simpler!Also - no handbook was included, not even a quick start guide - not too impressed with this service.
14. Juli 2026
Antwort von Hotpoint Service
We appreciate you sharing your experience with us. We understand your frustration regarding the registration process and the separate guarantee, as well as the absence of a handbook.
We are actively reviewing our procedures to streamline these processes and ensure all necessary documentation is readily available. Your feedback is invaluable as we work to improve our customer experience.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Antwort von Hotpoint Service
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
Very helpful call handler who made the…
Very helpful call handler who made the process very easy.
15. Juli 2026
Antwort von Hotpoint Service
We are delighted to hear that our call handler provided such helpful assistance and made the process so easy for you. Thank you for your positive feedback!
The whole thing took very little time…
The whole thing took very little time and was very simple to use
14. Juli 2026
Antwort von Hotpoint Service
We're so glad to hear that you found the process quick and easy to use. Thank you for your wonderful feedback!
Good does what the information says
13. Juli 2026
Antwort von Hotpoint Service
We're happy to hear that our product meets your expectations and delivers on its promises. We appreciate your positive feedback.
Antwort von Hotpoint Service
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
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