I tried the phone number on the leaflet that came with the tumble drier which said that I would be given a guarantee refund number, the women at DG said they didn’t give numbers or a confirmation ema... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The engineer arrived within the time allocated. He knew exactly what to do and carried out the repair within about an hour. He was helpful and professional. He left saying that the machine was in work... Mehr ansehen
Unternehmen hat geantwortet
Registered wrong date 8/6 is when they started kitchen strip out. White goods not brought to my house until Tuesday 16/6 but that’s my error and I will sort. Rang to register and report top drawer in... Mehr ansehen
Unternehmen hat geantwortet
Hotpoint service is a total waste of space. Our fridge freezer broke down on 1st July , Enginner visited on the 2nd and ordered parts, barring in mind the appliance was still under warranty. It is now... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Kontaktinformationen
Vereinigtes Königreich
- 03448 224 224
- hotpointservice.co.uk
3,3
Akzeptabel
31.919 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Quick and easy to get on with.
Your customer service are very helpful in
helping me choice the right cover for me,very polite and to the point with no hidden agenders to,thank you.
10. Juli 2026
Antwort von Hotpoint Service
We are so happy to hear that our customer service team was helpful and polite in assisting you with choosing the right cover. Thank you for your kind words!
very freindly and were well mannered…
very freindly and were well mannered icannot fualt them
9. Juli 2026
Antwort von Hotpoint Service
We're so glad to hear that you had such a positive experience with us. We truly appreciate your kind words.
Happened easily as suggested by you
Happened easily as suggested by you. Thanks again you
16. Juli 2026
Antwort von Hotpoint Service
We're so glad to hear everything went smoothly as we discussed. Thank you for your kind words!
Firstly delivery next day,then…
Firstly delivery next day,then insulation all went well for me first juclass all around thank u
18. Juli 2026
Antwort von Hotpoint Service
We are so happy to hear that your delivery and insulation experience was excellent! We appreciate your kind words and positive feedback.
Antwort von Hotpoint Service
We appreciate your feedback regarding your adviser's support. We are reviewing this to improve our service.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Long wait times
Long holds for operators. Attempted twice and given up. Went through WhatsApp to book a repair appointment however was referred back to the telephone line. Despite being given a designated time for a callback, I was still on hold for nearly 10 minutes. Disappointing considering it’s a Saturday, not even peak times. I’ve given up.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hotpoint Service
We sincerely regret the extended wait times you experienced when trying to reach us and the difficulty in scheduling a repair. We understand your frustration with being redirected and the inconvenience of a missed callback.
We are actively reviewing our support channels to improve accessibility and reduce hold times, especially during weekends. We appreciate you bringing this to our attention.
I have requested some details so we can help
I have not used the tumble dryer yet…
I have not used the tumble dryer yet because of the good weather I did not receive my tumble dryer till 7pm but the good thing is when tracking it told you how many parcels they had to drop off and also when they did arrive they were so happy I had moved out of kitchen and taped cable to the top of old one customer service was excellent and I am so glad I have taken the extended warranty out
1. Juli 2026
Antwort von Hotpoint Service
We're so glad to hear about your positive delivery experience and that our tracking system was helpful! It's wonderful that our customer service team provided excellent support. We appreciate you choosing us and taking out the extended warranty for peace of mind. Thank you for your kind words!
Ordered easily
Ordered easily
Delivered with a couple of days and chose my own delivery day
Registration easy and added warranty at the same time
Friendly and helpful service
2. Juni 2026
Antwort von Hotpoint Service
We're so happy to hear that your ordering, delivery, and registration processes were easy and that our service was friendly and helpful. We truly appreciate your kind words!
Anygreat to deal withthing to do with Hotpoint is made so…
Anything to do with Hotpoint is made so easy to navigate.
27. Juni 2026
Antwort von Hotpoint Service
We're so glad to hear that navigating our Hotpoint products has been a positive experience for you! We appreciate your kind words.
Antwort von Hotpoint Service
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
Multiple appliances
It was great that I could register 3 appliances in one call, even though they are different makes. The downside is that I signed up for insurance without really considering that the warranty itself should be sufficient cover for now.
12. Juli 2026
Antwort von Hotpoint Service
We're glad to hear our registration process was convenient for your different appliances. We understand your thoughts on the insurance and appreciate you sharing your perspective with us.
Antwort von Hotpoint Service
We're happy to hear that our website was easy to access and the instructions were simple to follow. Thank you for your positive feedback!
The lady was very helpful explained it…
The lady was very helpful explained it all thourougly and distinctly (as have hearing aids)
13. Juli 2026
Antwort von Hotpoint Service
We're so pleased to hear that our team member was able to provide such clear and thorough explanations, making your experience a positive one. Thank you for your feedback!
Antwort von Hotpoint Service
We're delighted to hear that you found everything clear and straightforward! We always aim to make things as easy to understand as possible.
Antwort von Hotpoint Service
We're so glad to hear that everything went very well for you. Your positive feedback is greatly appreciated!
Antwort von Hotpoint Service
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
Antwort von Hotpoint Service
We're glad registration was easy for you. We hope you won't need us, but we're here if you do.
The person I spoke to was very polite…
The person I spoke to was very polite and helpful.
7. Juli 2026
Antwort von Hotpoint Service
We are so pleased to hear our team member was polite and helpful. We appreciate your kind words!
Antwort von Hotpoint Service
We're so happy to hear that our delivery was on time and that our team member was efficient. Thank you for sharing your positive experience with us!
Antwort von Hotpoint Service
We're glad to hear you appreciate the convenience of registering multiple products in one interaction. Thank you for your positive feedback!
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