I tried the phone number on the leaflet that came with the tumble drier which said that I would be given a guarantee refund number, the women at DG said they didn’t give numbers or a confirmation ema... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The engineer arrived within the time allocated. He knew exactly what to do and carried out the repair within about an hour. He was helpful and professional. He left saying that the machine was in work... Mehr ansehen
Unternehmen hat geantwortet
Registered wrong date 8/6 is when they started kitchen strip out. White goods not brought to my house until Tuesday 16/6 but that’s my error and I will sort. Rang to register and report top drawer in... Mehr ansehen
Unternehmen hat geantwortet
Hotpoint service is a total waste of space. Our fridge freezer broke down on 1st July , Enginner visited on the 2nd and ordered parts, barring in mind the appliance was still under warranty. It is now... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Kontaktinformationen
Vereinigtes Königreich
- 03448 224 224
- hotpointservice.co.uk
3,3
Akzeptabel
31.919 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Hard sell for warantees
Registering was fine but hard sell to take out more warranties which I felt inappropriate as already taken out with Currys. Attitude of person dealing with call changed dramatically when I refused. Customer service was positive until that point. Hence only giving 4 stars.
15. Juli 2026
Antwort von Hotpoint Service
We appreciate you sharing your feedback regarding your recent registration experience. We are sorry to hear that the tone of our call changed when you declined additional warranties. We aim for consistent professionalism and will address this internally to ensure a positive experience for all our customers.
Annoying sales call
After I registered, there was a phone call from your provider ? ?D&G . The speaker was very persistent and wanted me to take up an accidental damage insurance even after I mentioned that I was busy. I had to cut her off!
15. Juli 2026
Antwort von Hotpoint Service
We are truly sorry to hear about your experience with the persistent phone call regarding accidental damage insurance. We understand how frustrating it can be to receive unwanted calls, especially when you're busy. We are reviewing our processes to prevent such occurrences.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
All information provided taking…
All information provided taking sufficient time to explain, professional, easy, linked with delivery and set up in one go with other support call, efficient
14. Juli 2026
Antwort von Hotpoint Service
We're so glad to hear that our team provided you with clear, professional, and efficient support. We appreciate you taking the time to share your positive experience with us!
Antwort von Hotpoint Service
We are so happy to hear that our communication and customer service met your expectations. We truly appreciate your kind words.
I found link to register from your site…
I found link to register from your site and most of info was already filled in. I was delighted as I didn't want to use phone as shown in your instruction booklet. You should show this method when reprint due.
Not sure of recent date when completed so left date blank
12. Juli 2026
Antwort von Hotpoint Service
We're so glad to hear you found our online registration process convenient and that much of your information was pre-filled! We appreciate your suggestion about highlighting this method more clearly in our instructions. Your feedback is valuable, and we will certainly consider it for future reprints. Thank you for taking the time to share your positive experience with us.
Antwort von Hotpoint Service
We're glad our guarantee registration was easy for you. We appreciate your feedback!
very easy to do
8. Juli 2026
Antwort von Hotpoint Service
We are so glad to hear that you found the process straightforward and easy to navigate. We appreciate your positive feedback!
Registration was easy to do
Registration was easy to do. One phone call and all sorted. Very helpful staff
1. Juli 2026
Antwort von Hotpoint Service
We're delighted to hear that your registration process was easy and that a single phone call was all it took. We appreciate your kind words about our helpful staff!
Very helpful representative
Very helpful representative, not too pushy but happy to explain options with clarity.
14. Juli 2026
Antwort von Hotpoint Service
We're delighted to hear that our representative was so helpful and clearly explained your options without being pushy. Thank you for sharing your positive experience!
Great easy to do
11. Juli 2026
Antwort von Hotpoint Service
We are so glad to hear that you found our service easy to use. We appreciate your positive feedback!
I waited for ever for the phone to be…
I waited for ever for the phone to be answered with my card pen awaiting to pop a number onto the card as proof I had activated the 10 year parts guarantee.
I then answered various questions and had to listen to the ladies sales patter for what felt like 10 minutes and when she said so can I sign you up? I said no thankyou and she seemed taken aback and asked why? I said I don't like direct debits, and could I please have my reference number. The lady then said Hotpoint no longer gives out reference numbers, so I had wasted my time, was all a bit of a con I felt.
13. Juli 2026
Antwort von Hotpoint Service
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered while trying to activate your guarantee and the frustration caused by the sales pitch and the lack of a reference number.
We understand how valuable your time is, and we regret that this process was not as straightforward as it should have been. We are reviewing our procedures to ensure a smoother and more transparent experience for our customers.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
easy to register
12. Juli 2026
Antwort von Hotpoint Service
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
The assistant was very helpful.
16. Juli 2026
Antwort von Hotpoint Service
We're glad to hear our assistant was very helpful. We appreciate your kind words!
Fantastic engineer Shaun.
17. Juli 2026
Antwort von Hotpoint Service
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
8 month old fridge stopped working.
8 month old fridge stopped working.
An engineer visited who ordered two parts. Second engineer came to fit them but the fridge still doesn't work. We believe a third part has been ordered requiring another engineer visit but don't know when they will return. Visits were 8th and 17th so quite a while in between.
It's a 40 minute round trip to collect medication from family member's fridge.
Hard of hearing husband reported the fault by phone as I couldn't find an e mail address and somehow ended up purchasing a fridge cleaning product which wasn't needed. I'm not sure how much this cost in reality but when I've looked the product up I found it to be overly expensive. A hard sell on extended warranty too from which we received a further call several days later asking us to sign up.
To ensure quicker turn around for engineers, couldn't Hotpoint allow them to carry the basic parts required for the fixes?
If an engineer (not had a date given) attends next week and actually mends the fridge we'll have been without one for almost a month.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hotpoint Service
We appreciate you taking the time to share your experience with us and we are truly sorry to learn of the ongoing issues with your refrigerator.
We are actively reviewing your feedback regarding the engineer visits, part availability, and the sales process to identify areas for improvement. We are committed to resolving this situation for you as quickly as possible.
I have requested details so we can look into this,
*****
Update
Hello,
Thank you for taking my call today it was lovely speaking with you. I am happy that I was able to talk and resolve this for you.
Kind regards,
Ellen
Antwort von Hotpoint Service
We're happy to hear that we answered promptly. We appreciate your positive feedback!
MINUS 10
If there was this option I would give a MINUS 10 feedback score.
I have lodged a complaint through Hotpoint Customer Services via WhatsApp
If Hotpoint were as good at sending a human being to repair a faulty appliance as they are at sending text messages and emails they would be brilliant - but sadly thats not the case. The repair man got lost, couldnt find my house and their attitude is thats MY fault! So now I have to wait another 2 weeks for them to send another clown who may also get lost...
The Hotpoint 10 year parts guarantee is a worthless piece of paper without a human being with the nous to fit the malfunctioning part.
15. Juli 2026
Antwort von Hotpoint Service
We are truly sorry to hear about the frustrating experience you've had with your recent service request. We understand how upsetting it is when a repair doesn't go as planned, especially when it involves scheduling difficulties and a delay in getting your appliance fixed. We want to assure you that this is not the standard of service we aim to provide.
Antwort von Hotpoint Service
We're glad to hear our sales team provided a professional and friendly experience. We appreciate your kind words.
Really easy to register online.
1. Juli 2026
Antwort von Hotpoint Service
We're so glad to hear that you had a smooth experience with our online registration. Your positive feedback is much appreciated!
Antwort von Hotpoint Service
We are delighted to hear that you found the registration process easy and that our staff was very helpful. Your positive feedback is greatly appreciated!
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